Pleased historical customer, visited your Glendale, AZ location, for the first time, today. Must say, your biz model works for me. Thoroughness, Honesty, Informational and Accommodating. Experienced customers know car repairs cost, no problem, that's on customer. But employee, Emanuel, made process alot less stressful, with his personable personality. That, plus the comfortable waiting area you guys provide, is key reason why I will continue to refer. Suggestion? My backup repair place, has a popcorn machine, next to the beverages, hint, hint, lol! If you ever expand, into motorcycle repair, I would be your first customer! read more

Do not trust this shop with your safety or your business. After servicing my vehicle, they allowed me to drive off the lot with a loose rack and pinion, a severe steering defect that should have never passed a basic check. When I brought it back to address the hazard, Dan refused to take accountability. He flat-out lied that nothing was loose and spoke down to me with blatant, condescending sexism, assuming I knew nothing about cars. I hold a degree in automotive engineering; the only reason my vehicle was in their garage was a temporary lack of tools, not a lack of technical knowledge. Miraculously, after the "inspection" where they insisted nothing was wrong, the car suddenly drives completely fine. They fixed their dangerous mistake behind my back while actively trying to make me look stupid to cover up their own negligence. Dismissing a critical safety issue and treating customers with patronizing disrespect is entirely unacceptable. Unprofessional, dishonest, and incompetent. read more

So i went into Kerry's because my car was stopping mid flight, i was told by the manager Jason that my car was stopping mid flight due to oil leaking on my alternator and my battery was no good so all the repairs total he was charging me 1,900 dollars i told him i had warranty on the battery so he charges me 1700 instead ,me not being a mechanic i took there honest quote, i paid the amount and have my mom pick up my car bc i was at work, i get in my car and it still feels off to me i take it for a short 2 mile drive and it shuts off on me mid flight again, i return my vehicle back jason says ill be first priority for my car issues i give them a week no call, no text ,(nothing) i figured, there figuring out what the exact issue and cause is as soon as i call he says you are having a misfire and your spark plugs and coils need to be change all that with labor its going to be 2300 dollars , i wait till friday bc its my only day off, i walk in greet them stay cordial polite i say "something doesnt feel right ,why is it you guys didn't catch this issue before hand " he says "the code wasn't popping up beforehand because your alternator wasn't giving your battery the juice to give the codes" i say "well if i paid you guys for everything to be new how is it when you took it on a test drive after the mechanics couldn't firgure out something still feels off' i felt it right away when i started my car back up and so he says" we checked it again once we added all that and no codes for your spark plugs or coils came up until you brought it back the next day" yet they took a week to tell me ,thats what the issue was," only because i called THEM", so im saying "my car was misdiagnosed " he tells me "no bc we didnt do anything wrong and that was something that needed to be fixed in order to find this solution coming up now" so i tell him "so i was misquoted bc i was told this will get my car going and it didn't so how are we going to move forward with this bc right now i am not a satisfied customer" now he is telling me the price total is 2553 dollars when he intially said it was 2300 over the phone but the only help they can do is go half on parts with me which is still going to cost me 1900 dollars , so i tell him" if i knew my car was going to cost this much i would have never paid to start the first service and just traded it in and get the lil money they would have gave me for it as a down payment on another car" but now he is saying that changing the spark plugs and coils wouldn't exactly fix the issue bc of my coolant thermostat and now he is just throwing all these things that could go wrong and why all these steps are necessary and i get it i have an old car but why was none of these issues communicated before so i tell him" my coolant and all those issues where in my last invoice so why did you not communicate that before with me "he says "well your spark plugs and coils just popped up "and i said so is that going to fix my issue and he says" idk bc your coolant" and now we are just going in circles and getting nowhere but i tell him" i feel i was mis diagnosed misquoted all the above bc there was no communication on your end with the customer" the payer "who keeps your business thriving" so i feel like im taking a major L bc point of the story is he said the first service would fix my issue and it didn't now he saying he doesn't know whats wrong with it and if any of that will fix my issue so it feels like it was wasted money and i literally got nowhere with my car not even 5 miles which is funny that they test drove it for 10 miles lol im keeping my sense of humor just like i laught when he said he had mutiple mechanics and a team checking my car yet none if them caught the issue my car wasnt running well afterwards lol , so i reached out to my credit card company to ask for my money back bc i feel like the work and service did not satisfy me and im out 1700 dollars ,if they have any motto about treating customers fairly then i would hope they give me my money back since i was not told the initial total cost it will be to fix my car ,and they are standing by that they needed to fix those parts in order to find the next issue i can go on and on, but my credit card company is going to reach out for my money and if it that doesn't work im also filing a bbb complaint and a small claims report bc nones of this is sitting right with my not to mention my friend and uncle own there own shops in california and they said 2500 for spark plugs and coil is a ridiculous amount they are scamming and being untrustworthy, im not a mechanic so idk the ball game but i will leave you all who go there with this advice be aware of what they are fixing and and if it will fix your issue bc i was told it would and it didnt and now im left 1700 dollar read more

Went in for an oil change got very poor service left my other filter out of the vehicle and cover loose. Oil was left on the engine compartment as well as the door frame between the driver and the passenger door. When I question them they said well we did two of your cars good you make mistakes oh well. When talking to manager he said well I can let corporate know and maybe they can do something for you. One star is not good enough for them read more

Kerry's Car Care - Oil from the change - Auto Repair Near Me - Glendale, Arizona

Kerry's Car Care #840, 4312 W. Olive Ave., Glendale, AZ 85302 is a local shop and their service is always professional. Front counter greets you as soon as you walk in the door, customer service was great and informative. Randall Tyler is the General Manager who exemplifies excellent customer service which make the experience personable, easy and comfortable. He went above and beyond to ensure I was able to have reliable transportation by providing door to door service during my time of need. I would recommend this shop to all who are seeking a stress free automotive repair experience. read more

Andre the general manager attending to me quickly. The entire team was happy to help and was efficient and help me thoroughly with the problem on my truck! I Do recommend will be back for any future issues read more

Got a quote around $70 for an oil change. Ended up paying over $100. Brought this to the manager tells me I already signed. Let him know that I was quoted 70 over the phone, and he wants to go over the fine print. That's fine. Maybe it was my mistake. My boyfriend goes in a few weeks later, to have his brakes and rotors done, He was quoted 1100 over the phone, he was charge 1900. These guys are scammers, you can even show any receipt and they will talk circles around it until you get tired and just leave. They don't actually fix the issue they cost you more money. The manager left a comment on an old review of mine, saying that we should come in and they can give us a service to try to earn their name back. And they just argue with us when we got there trying to defend the store. They don't honor the quote-system, they scam you out of your money, and they don't actually fix the issues. Better off going to jiffy lube. Hopefully The next review will include receipts for proof because this is outrageous, they don't even try to save the situation or save the customer relationship, they only take money, ruin your vehicle, then move on to the next person. read more

absolutely the worst in the valley! frickin' liars and theives!! all so call work you did on our truck had to get all done all over. so hard to tighten a bolt/nut?! and thanks for all the grease all the inside. and oh yeh, finding our steering wheel barelybhanging on. can you saay major lawsuit? have pics taken at yard at time of pick up. az ag has been notified assholes!! I will not contact you. Just to listen to sorry ass excuses. We have already heard them. Want to make it right?? Pay for repairs, $2500 plus all the lies and bs, add another $5,000. read more

A/C went out came back after 7 months and they took care of it for free...New crew new manager great service...highly recommend coming here in Glendale read more

Vehicle was brought in for a fuel leak. After $1200 fuel pump replacement vehicle still had fuel leak. After further inspection it was discovered their was a recall related to this problem. Vehicle was then taken to the dealership where it was repaired free of charge. The dealership reported that the fuel pump replacement was not necessary. Seems strange that the recall was only found after the $1200 charge. Will be reporting business to BBB to file complaint. read more

This place should not be around to conduct business. They are con artists do not take your car here! Save yourself before they try and take all of your hard earned money! These guys are incompetent mechanics. they cannot be trusted and are only in business to take your money not to actually provide good service and fix cars. They ain't got a clue what they are doing. My wife and I spent over 2000$ here and our car was not repaired. We wasted so much time and money here. Shame on y'all! Karma is a bitch and it will catch up to you. There is a reason your shop is rated 2 stars. If I could give you zero stars I would. Matt and Brigid, 2011 Honda Accord Crosstour read more

I brought my 2020 F350 to Olive avenue location for diagnostics last Saturday the 13th of April around mid day for issues relating to the front end. I specified I had just had it aligned and I believed there was something else going on with it because of its poor drive ability. The only reason I brought it there was because your name came up as a service center that took my warranty (Fidelity) program and it was less than a mile from my home. A couple hours later they called me to tell me they couldn't fit it on the alignment machine. I responded by saying under no uncertain terms did I ask for a alignment and that it's there because I wanted to have the front steering system looked at to determine if there was anything wrong with it and if so was it cover by my warranty. When called at 5:30pm I reached an automated line indicating the location was closed (on a Saturday) which meant my vehicle was there until Monday. At which point I was beside myself thinking how unprofessional it was that they wouldn't communicate with me about this and my vehicle was potentially in a unsafe place for the rest of the weekend.. I decided to drive down there to find they were actually still open. The guy at the counter said, oh yeh, they haven't changed the hours in the service. That said, they (Conner) indicated what was wrong and that he would submit to the warranty company and let me know Monday sometime. I phoned Monday afternoon at 4:30 to be told that he wasn't in that day and he was there by himself and didn't have time. He said he would have Conner reach out to me when he got in at 9am on Tuesday at 4:30 on Tuesday I found myself calling yet again for an update. Conner indicated he hadn't heard back yet and he would let me know when he did. Finally Thursday around mid day he phoned and indicated he received authorization and that I needed to get the vehicle in asap to verify they had tv vehicle before the funds would be released. I dropped the vehicle off later that day and was told it should be done by Friday afternoon. I asked what was being done and how much it would cost (the warranty company). He indicated what was being done and that it was approximately $1700.00. I stopped in the following day to retrieve something from the vehicle and was informed something else was found and they needed to get it from the dealer and they would do their best to get it done Friday. When I didn't hear from them by end of business I assumed it it wasn't done. On Saturday at approximately 2pm I phones for an update and was told that it was off location getting and alignment (no authorization was given to drive offsite) I was not told this had to happen. Additionally I was told they phoned into warranty at 9am for payment and they hadn't heard back (the warranty company closes at 4pm EST on Saturday). I was at that time told they wouldn't release the vehicle until they received payment which meant Monday (at some point hopefully) It was at that point I was informed by Keith that my portion of the bill was $1100.00. Under no uncertain terms was I ever notified nor did I authorize the work to be done under these conditions. I never received or signed an authorization to perform these services. I never received a written estimate. I was not informed of any cost considerations with respect to the additional parts required that they needed to get from the dealer. I was never informed whether I had a choice I of parts manufacturers. I was just never informed of anything. I was lead to believe (intended or not) that I was not responsible for any costs. My warranty indicates "no" deductible unless serviced at the dealer ($50.00). Had I received any indication that I would be responsible for "any" costs I would have opted for the dealer over a shop I have no experience with. Now I do and will say I've been completely mislead. And I will certainly share that experience whenever I can. I trust this issue will be resolved by the time I get my vehicle back. I will be copying this in anticipation of having to share. Sincerely, Lee Roseburgh read more

Very very bad experience with the first mechanical diagnosis, they never do a road test and they never do a tire check. if you lovea your auto never put in this location! Don't waste your money like I did for trusting the first diagnosis! read more

Unfortunately, I continued to go to this place because I thought I trusted them. I have been going here since I was 16. However, back when I was 16 they weren't corporate. The owner Kerry himself was more involved (who knows if he works there still) but I would be ashamed if this was my legacy now. I do think because I am a women they didn't think I knew anything or would catch onto the lies they were feeding me. I don't think they do honest work anymore. Everyone I know friends/family who have used them in the last year have had horrible experiences. It's unfortunate but I no longer recommend this place. read more

I called and asked for a simple quote on what I need done. They refuse to give me a price over the phone and said that I need to just bring it in to have a tech go over my vehicle to verify the issue. I don't have a lot of time in my schedule to go and waste time somewhere and wait for them to diagnose an "issue" all I wanted to know is a price on recalibrating my speedometer due to my tire size change. The guy over the phone tells me it sounds like a wheel speed sensor issue, which it is absolutely not. I have bigger than stock tires which makes my speedometer read 7mph lower than it should. read more

-5 stars Kerry's on 43rd and Olive, they do work without your approval. My boy went for an oil change and got charged $318 for oil change, filter, radiator flush, new coolant and a new cap... SMH I went in and gave them a piece of my mind. They said that there is nothing they could do because they were only taking care of the vehicle. My son never got a call to approve the work. Andy was the "manager " I spoke to. Very poor customer service. He got upset, even slammed his hands on the counter because I told him I was going to write this review. If I could I would rate negative stars. read more

Kerry's Car Care - Poor customer service. They just lost 4 customer from my household. - Auto Repair Near Me - Glendale, Arizona

Never going back. My van took up permanent residence there. 6 weeks total. It's the thermostat, fixed and safe to drive...NOT. got heat stroke trying to get back to Phoenix. Oh, it's the cooling fan, or maybe the regulator, or maybe the fins on the fuel pump or.... OH, it's the wiring chassis. $1200 later I go to get it, dead battery because they thought the lights turned themselves off automatically. Jump started it and sent me home, where the van still sits in the driveway unable to start. Called them and they said, oh it's the TIPCM, as stated on my workorder. Don't actually TELL me that. Let me take it home when you know it won't start again. I live on a fixed disability pension and now I can't afford to get it fixed as ai had to borrow to pay for their other rip-off. read more

I was a fan of this place until recent, I needed a brake job so I called for a quote. They asked that I bring the car in so I did. They took the car and 2hrs longer than stated... only to quote a price of $850 to replace the brake pads and rotors on the rear axle. We got our car the hell out of there of course and took it to Brake Masters and got the job done in two hours for $358!!! DO NOT LET YOUR SHADOW DARKEN THIS KERRY AUTOS DOOR STEP!!! after reading their reviews I feel awful that I have taken my car there in the past but I know now, let my mistake be your lesson... read more

Took my wife's car for an oil change, while in the waiting room Technician/Mechanic called me to the counter. He proceeds to show me a really bad air filter, says that it needs to be replaced. I declined, i can replace it myself for cheaper and no labor.... The air filter showed to me was bad, like really bad. Immediately after leaving, I went straight to AutoZone to purchase the replacement. Get home and start removing the filter, my daughter comes outside and asks what I'm doing, I said Kerry's advised that i need a new filter.. She laughs, dad we I changed the filter about 6 months ago. I pull out the one in the car and guess what, it was NOT the one they showed me, its still "Clean" with little to no debris. I am glad I decline all service's.. Makes me wonder if they actually changed the oil or did they just reset the computer.. read more

Do not have your vehicle serviced by these people. They clearly make their money due to dishonest business practices, and these other reviews confirm that. It is a wonder how they are still in business. My story: Kerry's Car Care falsely recommended to my wife a brake job and caused a man engine code after an oil change. My wife took her 2019 Chevy Equinox in to get an oil change after receiving a coupon in the mail. When she went to pick up the car, they stated that her front brake pads were at 2 mm and needed to be replaced along with the rotors that were "warped". She was quoted almost $900 for the job. After hearing this, I had decided to take a look at them myself as I have worked on vehicles for more than 15 years and the parts for that job are only about $250. The rotors did not feel warped initially, and measurements confirmed that after I further inspected it. I took a look at everything, and the rotors were not warped at all, and the brake pads had roughly 8 mm left on them. MUCH more than 2mm in terms of brake pad life. They clearly saw a woman walk in with a baby and thought "we can get this out of her if we state a safety concern". Absolutely ridiculous. On top of this, immediately after picking up the car, the check engine light was on throwing a P0171 code, which indicates a lean condition. Quite suspicious for the only code the car has ever thrown to occur immediately after their servicing... After calling and asking for a diagnosis as it could've been an accident during servicing such as a "knicked" vacuum line, I was told definitively that it was the fuel pump causing that code (without even actually diagnosing). This would also have cost a $175 diagnostic fee even though I hoped they would check it out for free on good faith. Like I said, I have a pretty good understanding of vehicles, and I know that there are multiple factors that could cause that issue, but they decided to state that it was the fuel pump which would've been over $2000 to replace. I know the symptoms of a bad fuel pump, and the car never exhibited any of those past a simple lean condition. After checking all vacuum lines, I disconnected the battery and cleaned off the mass airflow sensor and the code cleared and has stayed off for the last 1500 miles. It is interesting how they were so willing to do an unnecessary fuel pump replacement. These people WILL try to scam you out of your money. Take your business elsewhere. read more

I had my belts replaced by Kerry's. I had a problem with the squealing, so I took it in to have it fixed. I was told by the person at the counter that the tech had no advice for me. I'm not sure what that meant, but they didn't fix it. I took it back again today. I sat in the waiting room for at least an hour, and they never touched my car. I had to leave and, of course, the belts still squeal. I am not happy. read more

if you don't need your car to function properly and want to be charged $180 per shop hour, come here! you will get all of the bang for your bucks! literally! this place needs to be shut down. went in for a problem on the front right side, they "fixed" the back left side! like wtf is even that?? The quality of work is shit and they don't back their words. Absolutely the worst experience dealing with a "reputable " company. read more

Ohhh man didn't see these reviews till now. .I am currently dealing with Kerry's and so far its been not so great I will definitely keep yall updated read more

Phenomenal experience! Updated (12/15/2020) I went again to get a degrease done on my Honda as there was some oil spill on my engine. After I got my service done I had some other issues that Andy, Jason, and TJ were able to help me on. They did such a fantastic job, going above and beyond, that my car continues to run astoundingly! I can not recommend these people enough!!!! Great service and a great customer experience From (3/18/2020) - I went in for an oil change but appreciated the feedback from John as I got preventative maintenance done on my Honda and meanwhile certain prices seemed out of my price range they were able to price match with other vendors in the area for my spark plugs and even give me a student discount. The honest service here keeps me coming back, there's no feeling of being sold on unnecessary maintenance as there is always a reason they point out an issue to you. At the end of the day you decide what you want done. The shuttle service for people with just one car is also a bonus. Honestly it's hard to come by auto shops that don't want to rip people off, so Kerry's is a definite go-to. This has been my experience so far and I'll keep going for my oil changes as they do a wonderful and reliable job. read more

They told my daughter she had a bad head gasket on her car. When I call Brady he refused to answer questions and said I could pick up my car out front and hung up! This company preys in women and feed them lies about what is needed on their vehicles. It went from a from a head gasket to a tune up. read more

If I could leave 0 stars I would. If you have a choice make the right and smart one by NOT taking your vehicle here. Unfortunately I did and I got my suv back in worse shape and the issues weren't even fixed. I have pictures and video of liquid all over my engine, battery and top of the hood and gloves being left in the engine. Like who does that? How are these people even still in business. They have no clue what they're doing and just want to ass rap you with "labor" costs. Don't waste your time or do and get screwed. .....UPDATE::::::: Leah if you're reading this that is the phone number to the store. Which won't resolve anything because that's who I've been dealing with this whole time. Can I get a managers number or somebody of importance who can fix this problem? read more

See all

Kerry's car care put a transmission in our Mercedes I highly recommend this auto shop they were knowledgeable and professional will definitely come back Greg larsen read more

Cody (front desk) was amazing and so respectful and helpful, i absolutely recommend this place and yes they dont rip you off ! Trustable and fast service even though it was before thanksgiving . Very polite and nice staff read more

Quick diagnosis and service provided. I appreciate it. I recommend Kerry's car care to everyone. Thanks Jason.

Kerry's on 43rd used to be a reputable shop, but today is the last time I spend my hard earned money on a business that is less than honest about the work that needs to be completed and the time it takes to do said work. I had a 7am appointment for an oil change. Within 15 min. or so, the guy at the desk physically shows me that oil is leaking from where the gasket and oil pan connect. He states that I will need a new gasket and that it is a 4 hour job, and the cost with my full synthetic oil change would be $750.00. He then offered me a Lyft ride home, which I declined as I preferred to walk the mile and a half and get some excercise. I didn't prefer to walk back, so my husband dropped me off around 9:45, when I also asked the guy if they honored a military or veterans discount. He replied yes. I was thankful for that being it was a costly repair. LIE #1- After sitting in the lobby for a bit, the guy mentions that my car won't be done until 5pm, and again...offers me a ride home. Naturally, I was surprised by this because earlier, he had told me that it was a 4 hour job, which would have put me out of there by 11:30am. I was then told that it takes time for the sealant to cure, so that's why it couldn't be done til end of day. I asked him to just finish the oil change, and I would get the repair done on a different day. LIE #2- Since they hadn't even started on my car at that point, he asked when I would need my vehicle. I told him that I needed to be to work by 3:30. In an effort to "save the sale", he said that they were waiting on the part (gasket) to come in, and because it didn't require the sealant, they would have my car ready by 2pm. I went out for a smoke, and watched the technician take the oil pan off and set it to the side at 10:28am. So...it took about a half hour to take the oil pan off. After not hearing anything from the desk guy, or seeing a parts guy deliver the gasket, I walked over and ask the tech if it needed the gasket or if it was just prior sealed with sealant only. He replied that there was no gasket, just sealant. Now...I was even more curious, because nobody came to tell me that, and had I not inquired, would have never known....LIE #3. I kept an eye on my oil pan sitting there for about an hour, then around 11:30 decided to have lunch at a neighboring restaurant. Maybe this was the curing time he talked about??? I walked back from lunch around 12:40 and saw the tech putting the oil pan back on. Around 1:40, the tech brought up the work order with my keys to a different guy at the desk than I had previously been working with. Here comes LIE#4- When he said my total was $759, I asked him about the military discount that was previously discussed, and he said that it had already been applied. According to my receipt, the only discount I received was the coupon I brought in for my full synthetic oil change. Then I argued why I should have to pay for the hour that they weren't even working on my vehicle, and that the max time online (after researching while waiting) for this specific repair should only take 1.7-2.5 hours max, and they are charging for 4 hours is preposterous! He also shared his disgust about me asking his tech about the gasket when I should have been sitting in the lobby. He said " We have you on camera" . Who cares? Since when is a patron not able to intermittently watch their car being worked on? I guess they are so used to doing a lackluster job and not getting called out, that it makes them furious when somebody actually does. LIE#5 While in the process of paying, he also stated that if their was any issues with it leaking, it would be on me for any repairs because the warranty was null and void because I declined on waiting the cure time for the sealant! Now riddle me this Batman...how could I possibly decline the cure time on the sealant when I was told that my vehicle didn't require sealant, just the gasket? They refused to give me the owner's information as well. He really should know what these guys are pulling over here. Beware! read more

Brought my wife's car in because the a/c wasn't working. They told me the whole system was shot and needed replacement. That didn't sound right to me so I took it to another mechanic and he diagnosed, repaired and recharged the system for $100. It's still working a year later. Savings? Just over $1000. Thieves as far as I'm concerned. read more

my car broke down on the way to work, I had to have it towed. They said it was the fuel pump. then they said the fuel lines had to be cleaned and new spark plugs. They charged me 2865.00 for this. When I called other shops they were form a 1000 to 1300 cheaper. Im a hard working woman and this was a punch in the gut. Then when I picked up the car it was making a humming noise that it wasnt before. When I took the car back they said it was probably the alternator. I am livid how do these people sleep at night Keith was a con man never ever go here. im only adding a star because its telling me I have to... 0 stars should be an option read more

Car brought in proper diagnostics not done correctly charged 1000 they took tires off rotated did not see tire was bald and about to blow drove next day tire blew out then car broke down apparently they didn't fix problem put my girlfriend and sons safety in danger cost another tow and wanted to charge another 1000 dollars I do not recommend this shop there not good mechanics at all had to tow a third time to another shop where I know they know what there doing never again trust this shop read more

Our vehicle had a slow ac leak that I couldn't find with my uv light after filling the ac with a uv detecting can from AutoZone. So we took the truck in and they told us this would be covered under a free ac inspection coupon, they send in the mail. Then they call back and say I can't use that coupon and that they have to fill the entire system up with Freon and leak detector fluid. I tell them I put that through it already and they say it has to be theirs.. so they quoted that at $400! Knowing all that Freon will leak out too.. so we got the truck, waited until night and got out the black light. Found the leak. My wife helped me fix it for under $200. I felt they were trying to take advantage of her. read more

I took my car in a month ago to get my A/C Fixed. They said it needed to be recharged and some valves, hoses, and seals. Cost a bit over $700. A few days ago the A/C stops working altogether. Take it back in to see what's the issue. They now say my A/C compressor is bad and that it's going to be $1,250 for the compressor and to recharge the system AGAIN. I call them to find out why they didn't inspect the compressor the first time around and they said that it was covered in oil. I ask, so you couldn't wipe it off to inspect the entire A/C system like I initially requested? I get every excuse in the book as to why they didn't inspect the compressor and then they start blaming me and saying that if you wanted a compressor repaired you should have asked for it. #FML If I was a mechanic I would have never brought it to you in the first place. THEN, the say you need an A/C Kit which would have been another $2,400. And that if I don't get the kit they can't warranty any A/C work. So I ask, if I didn't start asking questions and I would have approved the A/C Compressor repair as you recommended and it failed for any reason, and had to come back...I wouldn't have a warranty? The General Manager at this point responds, correct...you'll have no warranty. So would which repair would you like? Everyone I've spoken to during this ordeal has no customer service skills whatsoever. I am now dumber for having dealt with these people and stepped into their business. I used to have a good opinion of this company but I don't anymore. Take your car elsewhere or risk having them drain your pockets like they tried to do with mine. read more

I am amazed at the lack of care and attention Kerry's team has for it's customers vehicle and personal belongings. I dropped off my car on Thursday and had to grab something from my car today just to see that everything in my center console had been thrown around and my glasses were stolen. I attempted to work with Devlin - the manager; to get the issue resolved just to get greeted with a shrug to say "oh well". Devlin was not helpful and made it a point to remind me they're not responsible for any loss or damage that happens to the vehicle rather than resolve the issue. He was very rude and from my experience I don't recommend Kerry's for anything car related unless you're looking for frustration, waste of time and money. P.S. I downloaded Yelp for this one review. read more

I wouldn't refer Kerry's to my worst enemy, after having my vehicle for a month and paying $4200.00 they returned it twice saying it was done, first time vehicle was all over the road, second time had fluids leaking and hoses not tight, needless to say it's headed to a different shop on my dime to get it done right. read more

I commend the folks at Kerry's Car Care on Mariposa for their professionalism and their willingness to hear about and commit to resolving issues regarding their service. After my car was serviced at the end of August for an engine light issue and then the engine light came on a week later, I left a harsh review for their business. To their credit, the GM Mike called me a few days later to ask me to bring my car back in so they could see what the problem was. Their call wasn't about my review but about my car. When I brought the car back in and their shuttle took me to work, they were able to investigate, find the problem and fix the problem. I appreciate their commitment to improve their customer service and make sure that someone like myself can feel comfortable bringing her car back to Kerry's on Mariposa and can trust the service being provided. read more

These people don't care about their customers!!! I've been to Kerry's Car Care in Glendale 3 times now, and each time I was left extremely frustrated. The FIRST time I came in to get an oil change and full inspection. They did that no problem- and no problem on the major bill for what is at most places a complimentary inspection The SECOND time I came in and said okay- do the repairs you said needed to be done during the inspection. Well SOMEHOW, they lost my entire file!!! The only reason I had come back was because they were the ones who knew what was going on with my car!! So what was that expensive inspection for??? After I explained what I could remember of what needed to be done and left (easy things- a filter change and air in the tires, plus an anti-rust coating on the bottom of the car if there was time- which they assured me there was) I received no contact for the next day. When I called in to get a shuttle in the morning, the guy showed up an hour late! Now here's the kicker- when I got there, they hadn't even touched the car!!! They had an extra day to work on these "easy" fixes that they had told me would be done the day before!! And my car hadn't even been looked at!!! Shame on me for trying these people again, but I wanted to give them the benefit of the doubt. So the THIRD time I came in I dropped off my car two days before I needed it and said that I wanted anything that could be done before Wednesday at 7. They said okay, we'll take care of it. After two days not being able to use my car, I take an Uber to the shop (I will never trust their flakey shuttle service again) and stand outside with several other ladies waiting for the doors to open- even though it was after 7am (when it says the place is supposed to open) and there were a bunch of mechanics walking around us to the garage. No hello, good morning, nothing. Just total silence while several women are waiting outside in the heat for the doors to be unlocked. So, giving this place the benefit of the doubt, I go in to pick up my car. I had hoped that- being as it had been there two days- at least the simplest and most important things would have been worked on (the flat tire and air filter). Stupid me, thinking these people were at all competent or considerate of their customers. After TWO DAYS of zero contact from these people and trying to make do without a car, there was STILL NO WORK DONE. NEVER AGAIN!!!!! read more

My wife took her Jetta in because it wasn't running quite right. When they called with the diagnosis they wanted to charge her around $1,000 for a cracked spark plug! Kerry's Car Care location 28211N North Valley Pkwy, will take advantage of anyone they can, especially if you are a woman or don't know better. If I could rate them in the negative I would! They aren't looking for long term customers they are just trying to make a quick buck. I encourage Kerry's Car Care to reach out and make it right. read more