Great efficient service with friendly staff and fair pricing! Shoutout to James, Nate, and the rest…read moreof the team!

Decided to break away from corporate chains to support a smaller business. Just what you'd expect…read morefrom unprofessional shop employees. Should have have read the one stars reviews first haha. Jokes on me! Keeping grease off the interior and filling the oil just below the minimum on the stick is really risking your business name. Photos below. I respect mechanics, it's a challenging profession. This type of simple neglect is what gives them a bad name.

I've had nothing but great experiences at Valvoline. Every employee I've interacted with has been…read morepolite, professional, and informative. I come here for oil changes, but they always do a thorough inspection and provide a detailed printout of completed and recommended services. What really stands out is that they never pressure me into buying additional services. In fact, they've recommended I go elsewhere when it made more sense for me. They suggested I get a free tire rotation at Discount Tire instead of paying for one there, and they also recommended I have my mechanic replace a belt rather than having them do it--even though they offer both of those services. That honesty goes a long way. On top of the excellent service, the customer experience is outstanding. In the Arizona heat, they offered me a cold bottle of water and gave me the option to wait in their air-conditioned lobby instead of staying in my car while it was turned off. I'm always impressed by their professionalism, transparency, and customer-first approach. It's the only place my household trusts for our vehicles, and I highly recommend them!

Efficient, quick, and hassle-free…read more They recommended a few maintenance services, including a radiator flush since my car is over 100,000 miles and we're heading into the Arizona summer. I appreciated that they weren't pushy about it--just explained the recommendations and asked if I wanted to add anything. One of the best parts is that you can stay in your car during the entire service. They also have coupons available online, which helped make it a good value. Overall, a great experience and I'll definitely be back.

Great service, friendly, and quick. Got an oil change done. Fair price for convienence as well…read more Joseph and Geo were very helpful

Was there today they try to over charge me saying 200 when i put my card to device i saw how much i…read moreask and told them lets do only oil change but i was charged n they didnt want to refund me n said they dont kno how too then going back n forth she said oh i void it n charged me the 68 dollars they was mad talking bad and not nice so i think they make extra money for add-on cause they seem really mad so after driving for 15mins i check to see if i had water to clean my window nothing came out so i went another take 5 and told them what happened n just wanted to make sure they gave me an oil change n fluid n guess what no fluid so i asked for paperwork showing what they didnt do and i paid. This is what the second place put in comments . " coustomer came in from diff location stated service were not fulfilled.Looked over vehicle, oil was abt half a quart low. Window washer fluid was not filled. Coolant was not filled either.All fluids were filled to full. I will leave the picture i want a refund and sorry these people should not work there and i was on phone for 2 hours trying to talk to someone and no answer

Max was incredible! Very helpful, kind, and courteous. They were quick to service my vehicle with a…read moreprice point that I felt was appropriate! Thank you Max and the rest of the Take 5 team.

I had a $25 coupon, so I gave these guys a try. Max was very polite and professional. The guys…read moreactually did everything on the list, and took their time doing it right. Damien checked everything when the guys were done. Great service. Great price. Highly recommend.

Does the owner realize the frustration when their phone is busy ALL the time and they don't respond…read moreon their texts. It seems that Ryan doesn't do a good job of keeping certain oils in stock, creating tension for the employees who want to do the job This the 2nd time I have gone here and they don't have my oil in stock. Last time I had to go to Auto Zone and buy enough to do my oil change. How do you expect to stay in business when you don't have a working phone number? I would have liked to call ahead, I even texted you to ask if you had it in stock, but you never replied!

I have an 2021 Audi Q5. The dealer wants $250 for an oil change, and the Euro mechanics in the area…read morecharge around $125. I'm very sensitive about who works on my car. I saw the March coupon for Costa, and texted them out of curiosity. Brandy, the Manager, is very familiar with Euro cars, and made me comfortable about the oil change. She was polite, efficient, and professional. Oil change done for $96. I plan to give them my business for all my vehicles. Highly recommend.

NOTE: this review is from over a month ago…read more Great experience! Took a vehicle here for pre-purchase inspection. Greeted immediately and offered something to drink while I waited. After inspection, was sent a comprehensive evaluation AND was taken through all the points by Brian (Bryan?), and shown/told that car had a coolant leak that was likely going to result in having a $5000+ repair sooner than later. Some of the BEST $ I ever spent! I ALWAYS suggest pre-purchase inspection of ANY used car, irrespective of ANY dealership saying "we thoroughly inspect all of our vehicles."

This has to be the most incompetent, unprofessional mechanic shop in Arizona. I brought my car in…read morefor a simple front engine mound, front struts and asked if they can check the oil level because I just had my oil changed last month and it's saying the level is low. This should've been a one day job after they got the parts but they had my car from 6/22 - 7/1 due to their complete incompetence. The day the job should've been done I started sensing they messed something up because I got a text message at 1030 stating the job was done and they were wrapping up. Cool, I'll be expecting a call in an hour or so. 1:40 comes around, no phone call so I call them. Give me some BS about they need the alignment and they only have one lift and they've been booked all day. Call back at 4:40, they tell me they are waiting for someone to test drive it. Call back at 5:40, close to closing and I'm told it's ready. Come in as I'm paying, over $2k mind you, Bryan asks if I'm aware of the light that's on. I tell him no because no one has called me about anything. I assume he meant the low oil level light that was on and it was no big deal. Walk out to my car and my check engine, engine malfunction, low oil pressure, red oil can and my console screen telling me to pull over immediately is all lit up. I go get Bryan, he comes out and looks. He says it's not a big deal and that it's safe to drive. A mechanic.....is saying it's safe to drive with all those warning lights on. I ask him if it's safe to drive and unbeknownst to him I'm recording this entire conversation on Facebook voice messenger and when he says that the shop will be liable for anything that happens if I drive off I figure okay, I'll drive it home and bring it back in the morning after I work. As I'm leaving trying to turn left on baseline I almost get tboned by a jeep because my car will not accelerate. Take it back, livid, and leave it with them because what choice do I have? Days go by and we have to practically beg them to keep us informed. I can't work without my car and because of them I'm out over $2000 in lost wages. Throughout this they try and tell me it's my fault because I wasn't keeping up on oil changes and that's causing issues. I have receipts for every oil change I've gotten and the miles put on the car between them, don't tell me I'm not keeping up on my oil changes. After a week and clearly everyone and their mother that works at this joke of a shop they found the problem: the incompetent moron who worked on my car connected the wire harness wrong and it was causing my car to go into limp mode and light up everything on my dash. Over a week it took them to figure this one out. They probably could've opened up ChatGPT, put the issues in and gotten a result faster. I'm not a mechanic but I feel like if a car was working fine when it was brought in and after we worked on it it was quite literally undriveable I would triple check every. Single. Thing. I did to said car. I would keep the customer informed multiple times a day on what was going on instead of making them feel like they were completely forgotten about. Clearly these guys didn't care enough to do so. Don't EVER take your car here, they will screw up your car and not even care enough that you are out of work and costing you your livelihood. 10 days my car was in that shop. 10 days, for something that should've taken one and that's being generous, all because of their complete incompetence. Side note: not all Christian brothers are trash, my sister took hers to the one in San Tan Valley and they were amazing. This one is just horrific and they will be getting reported to the BBB and the AG. I am honestly astounded at how awful this place is.

Obsandper Opinion: Observation Pro's:…read moreThe staff was personable and very easygoing, communicated effectively both in person and telephonically. The lobby was clean, organized, and positioned in a location proximal to office management. The parking lot was easy to navigate, with one straight lane in front of the building. Observation Con's: Maybe the location, the parking lot, could be smoother, and the back could be bigger. (With that being said) Personal Opinion: This location is so much BIGGER than their size. Being a single mother, with a mobile business and limited resources, I have personal experience with how efficient their service is. Not once, but twice, have they assisted me in troubleshooting issues with my vehicle. The prompt response to conflict resolution and effective communication are all contributing factors to why I would recommend this location to family and friends. *** The first issue I brought to them was resolved and has been working GREAT since then!!! *** The second issue is being resolved, and I would utilize their services.

Very very disappointing. I referred my buddy from work who I highly respect. who's undergoing…read morecancer and heart treatment. He's a very sick man on disability and new to Arizona. I'd hoped they have treated him decent and with some dignity. They did not. They did not provide a quote and busted his AC. They did not have it fixed before he picked up the car to get his kids from school. He'd made his appointment and informed them of what his situation is. They assured him it'd be done. Before the car got there AC worked just fine. Temp that day was over 105. They didn't even do the simple fix to his door panels and handles. I had an old friend managed this shop for MANY years and ran a tight ship treating customers VERY well. My brother started his automotive career here over 20 years ago and is now a HIGHLY sought after master mechanic. So this shop has clearly gone downhill. I referred my friend to a second local shop called Christian Brother Automotive. They were everything Sun Devil is not. I'm so grateful they could get him taken care of and provide rides home considering his poor health condition. PLEASE DON'T USE SUN DEVIL AUTO.

I went to brake masters on May 23, 2026 I just got a oil change and my car was fine before no…read moreissues and now all of sudden my car is making a really strange noise when I put my car into drive or even when my car is parked it's making noises as if something is wrong with my car now and I can't even drive it and I will never go to this location on baseline 24th in mesa and i just got this car from larry h miler Nissan dealership and I will be taking my car from now on to the dealership, since I found out I still have a warranty to get my car fixed, and I'm very disappointed in brake masters and I feel like they did this to my car on purpose so I can come back and try to scam me with more money to invest to there company

WARNING! All the review are accurate about this store. Especially Lori Sowell who is a complete…read moreimbecile who does not know how to speak to customers. When I called her out on her rude and obnoxious attitude and asked for the name of the regional manager, she refused and said he will call me. Let's see if they do. I am reaching out to their corporate offices as well. Stay Away from this shop they will rip you off. The most dishonest branch of Brake Masters. This is the response I got from their Director of Stores... We would be open to a conversation when you change your very disrespectful an inflammatory review. Until then, there will be no further communication. You all can make your own decision to do business with them. Their team clearly don't care about customers concerns or their own brand. And the disrespect Lori extended to me in front of other customers does not count? You are proving my point. Brake Masters doesn't care about customers. Instead of investigating why two customers have opted to go out of the way to call out an individual at your store. You are trying to brush it under the rug and hope it goes away. I am not changing my honest review and I'd rather be out the $$ then another unsuspecting person get screwed and disrespected at your shop. Shocking this is how you deal with customer complaints. Maybe I should send a note to Alex Rezaee to see if such a culture is acceptable. Update: The only thing wrong was a $45 sensor and I got it done for $200 vs. the $3,000 Lori and this dishonest company. Save your $$ there are many mechanics around the area.