I took the recommendation of Doetsch offroad to take my Jeep to Oasis to replace my rear main seal and my clutch. After talking with many in the Jeep community, I realize now that I should have taken my Jeep to a shop that actually knows what they are doing.
I got the Jeep back for the first of three visits and the check engine light was on, they sent a tech out to clear it in the parking lot, only for it to come back on while driving home. As I drove home, I noticed grease on my interior panels and I also noticed a new clunk while accelerating. Once at home, I ran it to AutoZone and it was a code for the battery temp sensor. Guess what, they never plugged it back in. I completed their work and the code went away.
I proceeded to clean up the grease stains on my like new interior panels.
I went to sleep and awoke the next morning to a GIANT pile of oil on my driveway (my wife was so happy). Upon inspection, the Jeep now was profusely leaking from the rear main AND the transmission drain plug. I also noticed, instead of unbolting my exhaust, the shop just cut it off and re-welded it (terribly btw).
I took the Jeep back for the 50 minute drive and $45 worth of gas. No apology and no communication for 5 days. I had to call multiple times just to check the status; finally to be told it was done. I picked up the Jeep once again; drove home to the same loud clunk that was never present before and to the smell of oil. This time the Jeep was running really bad. I pulled over into a gas station and popped the hood, the emissions control vacuum line was disconnected. Another win for this shop.
Get the Jeep home and look underneath, all seems ok except for the additional cuts to my exhaust in another spot. Now my exhaust looks.lioe Frankenstein with some of the worst welds I have ever seen. At this point, I also noticed that 2 of the trans bolts are loose and I fix those as well.
I travelled for work and came back about 1 week later. My wife texts me a picture of a nice large pile of oil under the Jeep; yet again, the rear main is leaking. It is also now leaking from the bell housing connection on the trans. I call and get some excuses; the owner (Tony?) Tells me again to bring it down and I express my dissatisfaction - no apology or remorse.
Enter the THIRD visit for the same issues. I drop off the Jeep and almost an entire week goes by without hearing from these jokers. I call after 5 days thinking, they surely must be fixing it thoroughly this time, only to be told by Jim that the owner never told him what to do with the Jeep and it has been sitting outside this entire time. Poor Jim did everything he could to reassure me but he had no idea.
Jim tells me they will get on it tomorrow morning and I asked to have the owner call me as I am now skated to go out of town. I receive no phone call and finally decide to just pick up the Jeep and take it somewhere else and ask for a refund for the work they could seem to fix.
I go to pick up the Jeep and ask for a refund of the work for the rear main seal; the owner reassures me it will be fixed (still no apology). Against my better judgement, I leave it.
I finally pick up the Jeep for the last time. All seems good driving home - FINALLY! I get home to a new check engine light. The new light is for an O2 sensor. I check the sensors to find two of them damaged and one of wires burned as the tech removed it and yet again didn't put it back properly. I head again to O'Reilleys and spend the $70 to replace them. More surprises!
Not impressed with this shop or the customer service and shame on Doetsch offroad for recommending a shop that can't seem to get it right the first, second or even the third time.
If you care about your Jeep, your time and your money, take it elsewhere. read more