Oil on the driveway. Ugh…read more Called some friends to get a recommendation for a local shop. One said that Scott from Sunland was the guy. We had the car towed over (2018 Ford Fusion Hybrid), and they diagnosed the problem and repaired the issue quickly and at a fair price. Unfortunately, the tech made a small mistake and once we got the car home, there was more oil on the driveway and a check engine light. Ugh, again. So we called back to Scott to see what he wanted us to do. We understand that sometimes mistakes are made and issues arise. How a business owner handles those issues are the difference between good businesses and great ones. This is a great one. Scott was MUCH more upset than we were! He got us back in same day and fixed the issue at no charge! (We should have paid for a necessary part, but he would not charge us.) With everything so expensive these days, and everyone trying to stretch a buck, it's hard to know if you're leaving your car with someone who cares about it as much as you do. Scott does. I cannot recommend this shop highly enough!

I am learning I can't believe artificially inflated reviews on Yelp - because of these positive…read morereviews, I've been going to Sunland for years. I realized that outside of the most basic work (like breaks, fluids or shock changes), they are not the place to go. When I have issues and take a car in, I leave with the very same issues, but I think they are taken care of. I have multiple cars now which fall into this category. The most recent is a Ford Expedition with a leak. $1500 into the work, the original problem was not solved. In fact, I now have a quote for $1900 for the remainder - when I asked why the problem wasn't solved it was 'oh we misdiagnosed it and you "Approved" the work'. They do not stand behind their misdiagnosis. I have not had this issue elsewhere- dealerships or other big-box repair shops. Another situation - I went in for a check engine light; they replaced a spark plug. The same thing is still occurring even now after my car has had all of its spark plugs changed, and I personally found a broken air hose in the engine and fixed it myself. They went with the computer code but never actually diagnosed the problem. I'm not driving rare cars. When I reflect back on previous cars I've had issues with, the same pattern occurs - I take it in, the problem is not fixed, I am quoted a large estimate, I buy another car - the savings I perceived to have were never worth it. Consider this when you go in.

Oh my goodness - I can't say enough about the wonderful service I received from APA total Car Care,…read morestarting from the moment Drew answered my call. When the dreaded red triangle of death appeared on my hybrid, I first called the dealer. The receptionist was clueless and wouldn't even let me speak to a service advisor at the Gilbert & Pecos location. I was told my only option was a a $98 diagnostic fee. Then I called APA and spoke with Drew. He explained that their diagnostic fee was similar, but more importantly, walked me through a few things they would try before even going that route. The diagnostic would be a last resort. That alone made a huge difference. When I dropped the car off, he offered me a ride home. I declined and stayed nearby, but the gesture stood out. When I checked back in later, they told me the issue was something super minor - and they fixed it for under $60. Had I gone with that Toyota dealer, I would have paid the diagnostic fee, and who knows what they would have charged for the remedy. Always always read reviews...The Toyota Dealer off Gilbert Road, has reviews showing concerns about repair practices & pricing. The sales side received great reviews, the repair side faces challenges. Bottom line: Drew and APA earned my trust. If I have any future car problems, I know exactly where I'm going. Can you imagine how comforting that is? In fact, within 24 hours I've already referred them to friends & family. Thanks Drew!

Dishonest Diagnosis, Disrespectful Response -- Avoid This Shop…read more APA Total Car Care has a "D-" rating with the BBB as of this review. Do you really want them working on your car? I brought my Tundra into APA Total Care Care (yes, it's misspelled on their invoices, diagnostics, media) for an A/C refrigerant leak diagnosis--something already confirmed by the Toyota dealer, who had added UV dye to help in the detection. I have no idea what they charged me for. It wasn't UV dye leak detection that's for sure. Instead of checking for dye or leaks, APA tried upselling me the exact same service (evacuate/recharge with dye) for 50% more--claiming the dye wasn't there. I later filmed the dye clearly visible under UV light myself. They also managed to cause damage while poking around. See the video. Their "inspection report" was just an automated upsell list, with no mention of the A/C issue I brought it in for (as shown on their own invoice). When I pressed the service manager for answers, he became aggressive. The owner's public reply on Google doubled down with personal attacks, called my wife and me "immature," and never addressed the video proof I shared. That response says more about their professionalism than I ever could. I challenged the owner to prove my wife and I were screaming and yelling, but you guessed it, there is no such evidence even though they have video cameras all over their lobby. I've posted video and photo evidence. If you value honesty, keep looking.

This place came highly recommended by some close friends of mine that know WAY more about cars than…read moreI do. They absolutely did not disappoint! Took my '14 Coyote in for a dyno tune after I did intake, headers, exhaust, etc. Tiffany was super helpful and communicated very well through the whole process! They knocked it out quickly, did a full blown custom tune (not the copy/paste crap or email in tunes that other places use) and the car drives and feels amazing. Everyone there was super knowledgeable and friendly, and it was well worth the money. Will definitely be coming back here as I build up this car into a nice daily, while stacking cash for a REALLY fast car next year

About a year ago, I took my LS engine block to APA Total Car Care to get a quote for replacing the…read morecam bearings, and unfortunately, I didn't have a great experience. When I dropped the block off, I was asked to leave it by the shop door. It sat in that exact spot for over two weeks before I finally received a quote, which I felt was unreasonably high for the work. I understand that shops have minimum charges, but waiting more than two weeks for a quote on a cam bearing replacement--only to receive a price that high--was frustrating. When I picked the block up, it had developed some surface rust because it hadn't been moved the entire time it was there. That said, the staff was friendly and professional throughout the process. Because of that, I'd be willing to give them another chance if I needed different work in the future. However, my first experience ended up being a frustrating waste of time.

I cannot say enough great things about Crawford's Auto Repair!…read moreI brought my truck in thinking I had a suspension issue because of a squeaky noise that had been getting worse. They got me in quickly, were incredibly friendly from the moment I walked in, and took the time to thoroughly check everything out. It turned out to be something as simple as a loose spare tire, something that could have easily been misdiagnosed elsewhere. What really stood out to me is that they fixed the issue right then and there and didn't charge me anything. That level of honesty and integrity is rare these days. As a woman, it can sometimes feel intimidating trying to find an auto shop you can truly trust. At Crawford's, I felt completely comfortable, respected, and confident that I was being treated fairly, no upselling, no pressure, just genuine help. They've absolutely earned my trust, and I will be coming back for any future car needs. If you're looking for a shop that is honest, knowledgeable, and truly cares about their customers, this is the place to go. Highly, highly recommend!

Was told over the phone today by Ken the Service Manager that they don't match or beat prices,…read morewhich is false advertisement, he said that was something that the marketing folks put on their website but they don't honor it. He said I was the first person in 5 years that had asked for prices to be matched from another nearby mechanic shop. He even said that the prices that they quoted me, that I should go to the other shop instead, was a $60 difference by the way. Was also told by Ken that I wasn't a good customer because I had only done one oil service with them in a year and a half. Will never give Crawford's my business and they're just another auto shop that's dishonest and takes advantage of their customers. Hard to find integrity these days!!

These guys are lights out! I've had my vehicle in multiple times for maintenance work and a handful…read moreof major repairs, they have always been effective in repairing my vehicle especially in a timely manner. Everytime I walk in the front door I always get a warm greeting and they offer a shuttle service up to 5 miles. I was a stickler to taking my car to the dealership until I found these guys, now I won't be taking my vehicle anywhere else. The prices are always reasonable and the customer service is top notch. Pay them a visit and i'm sure you will be satisfied just like I am writing this review. Thank you CBA Gilbert SanTan!!!!!!

I made an appointment for an oil change here after having a bad experience with my usual place. I…read morewaited in the lobby with my toddler and small dog while my car was being worked on and we were done after about an hour and 15 minutes. They did a courtesy inspection of my car and gave me a full report of recommended or "required soon" services and repairs. He explained each item to me and also explained they have a really good warranty on repairs. What I really appreciated was that he did not make me feel pressured to schedule an appointment for anything and seemed to respect my time. He also did not seem to try to "scare" me into getting services ASAP and seemed honest. The oil change was a little more expensive than my usual place but I will gladly return here based on their customer service alone.

Went here only because I was broke, had moved, and recieved a "free" coupon in the mail for an oil…read morechange. As I was just past due for one, why not? Was a little curious when making the appointment to hear they are a weekday-only shop. What?! Who does that? So I scheduled the last appointment of an upcoming day, and was again taken aback to hear I should plan an hour or hour and half. What?! I've had oil changes in 20 minutes! Hmmm... well it's free (and I'm broke), can make time to sit and wait (thank goodness for cell phones to zone out with)... let's just do it... Huh! Turns out there's a good reason for all this! In the 70 minutes I was in there, I saw this General Manager do more work for free than I've seen many people do in half a day! As I listened to his many customer interactions (they were more interesting than my cell phone) it became apparent he was in this for the long haul. Although young, he has old-fashioned ideas of being honest and reputable ABOVE making bankroll! I went so far as to privately talk to 2 of the other customers (one also new) who were equally amazed and impressed with the helpfulness, sincerity, and honesty of the GM. It became clear to me that this shop, with the current General Manager in position, WILL be there for any of us when we need him. He will give us a fair price, a hard day's work, and a sincere "thank you for the business." Fourteen years I've lived here, and I finally have a mechanic I will happily return to and trust!

My A/C had the great timing of the going out just as the temperature in the Valley spiked…read more Unfortunately we could not make the repairs ourselves. Fortunately I recalled using APR with my last vehicle some time ago. We called on a Friday and APR set us up for an appointment on the following Monday. Monday morning came and we were able to drop the keys off for the diagnosis early. By noon, we were contacted with the work that needed to be done and felt the price was fair. I picked my car up before the end of the day and the air was blowing probably colder than before it went out! I'm very happy with the service provided!

I love Gary's Garage. These guys are truly awesome. Very honest mechanics. Very honest. They are…read morevery kind. It's basically impossible to fine reasonable, fair, not trying to take you for all your money mechanics. I have been to so many mechanics in 20 years and these guys seem to be in my opinion. The only legit honest mechanics and I will always take my cars here. Gary and Benny you guys are awesome!

I drive all the way from San Tan Valley just get have Gary's work on my vehicle. The employees are…read moreso kind and honest. They always get right to work and my truck is out of the shop in no time. I've been going here for about 10 years now and it's always great service.

Jeff and his team are some of the most honest people i have ever met ..weird noise coming from my…read morebreaks thinking I needed new ones and you knkw they will run you up a bit specially it being a Lexus...and it was just a rock stuck in there ...anywhere else you know they would of got you and charged you for new breaks... and thats why I trust Carlife amazing service Oz

Just happen to stop in today for a new battery. Had it done within a half hour. Good price. Ozzy…read morewas very sweet at the front desk. Clean, nice place. SE Corner of Greenfield and Baseline Rd, Gilbert AZ.