We went late at like 11:30 just got a large chocolate shake and large water and she gave me this as…read moremy chocolate shake and told me mix it well.

Quick and friendly service at drive through- got my order right and great tasting chicken sandwich…read morecombo. Highly recommend!

The team member was not well versed on the menu yet and no staff member was near to help she had to…read morecall out her questions so others could yell out answers. Given she wasn't well versed she didn't add anything as combo meals and charged everything individually. The food took about 30 mins for 2 burgers and a 3 piece tender with fries. So overall the service was very slow. When they brought the food and the tray of condiments over they only had one ketchup on it vs the traditional full tray of options. The burgers were still cold and the buns were stale/hard. I will say the gravy for chicken strips was flavorful and very hot! Overall not the experience we wanted to have. Prices are a little higher than your typical food chain but the portions are larger. The restaurant is large and we found good seating. They also have high chairs available. The floors were very slippery!

This will be the last time ordering at the chain I used to love. Firstly, I needed to use the…read morerestroom, I had to wait for the employee that was using it to smoke marijuana. The place was so smoky and smelly it would explain why my order was so bad. I got a whataburger classic burger and when I bit into it, all I could taste was mustard and ketchup. I lifted the bun and there was a pool of each and more condiments than meat. When I took it back in and asked the manager if that was normal she wouldn't answer and would only offer to remake it. So I ordered that one plain and added the condiments myself but the burger still didn't taste like I remember when visiting Texas. So sad to see them go so far downhill. A week later we had an rv camper pull in next to us and say the same quality issues with the whataburger in Sugarland. They two said that was their last visit.

Excellent service and food great as expected. Very clean…read more All employees worked without being told what to do. They transitioned from cashier, food delivery and cleanup on their own. I was impressed.

Love it.! Delicious - Everything we ordered was delicious, the portions were generous, and the…read morestaff made us feel right at home.

Excellent chicken, if you like spicy Cajun style fried chicken. And most of the sides are good. No…read morecomplaints with the food at all. Four stars, easily, there. It's the service side where they fall down. They have hover been overt,y rude, they're just not very friendly, and seem to border on rank incompetence. Neve, NEVER go to the drive through. Your order will be wrong three out of four times or more. It's so consistently wrong, I'm not sure even incompetence can explain it. They must just stick whatever is in hand in a bag and gamble that people won't look, or won't cone inside and complain. You'd think that just plain old incompetence would on,y screw up one order in four or five. Second, you can order the very same order three or four times in a row, and the cost will vary every time. It's like you order and the cash register spits out a random number between $25 and $32. Finally, and worst of all, they are slower than Xmas. It's like they're walking around in molasses back there. You order, they have you repeat it three or four times, and still can't comprehend it; their memory is terrible (e.g. "I'll have 2 pieces of spunk dark meat with slaw?" Two or three pieces? Regular or spicy? With French fries?"). It's like a bad SNL sketch.

Didnt answer to the drive thru, when i come by they actually do it takes forever. i do not…read morereccomend this place

I am a huge Chicken Express fan! I have never really had an issue with any of the other locations…read moreacross the state when I visit them. I typically plan to stop at a Chicken Express when traveling because all of the locations in Houston are in the suburbs and not truly convenient for those of us who live in the city limits. I was traveling to Jefferson, TX from Houston on Friday, May 8, 2026. My grandmother had passed way the week before and I was coming home to lay her to rest. I was not in the best of spirits and had not been eating much. I skipped breakfast this morning and decided to do a late lunch at Chicken Express to boost my spirits. I stopped around 2:30pm. The line was about 4 cars deep. The person who took my order at the speaker was the typical Chicken Express friendly and made sure I got everything ordered correctly. Things changed when I pulled up the window. When I get there Christina opens the window and just stares at me. After about 5 seconds of us simply looking at one another, I finally say "Hello. How are you?" since she wasn't. She says "Hi. You total is..." I ask her if they have tap to pay. She says "no" flatly. I say "Oh ok." and had her my card to pay. She takes it and after the transaction hands it back. She gets the food and hands it to me. No here you, thank you, have a great day, nothing. No soft customer service skills at all. While I understand this is not standard anymore and a reflection of company values and standards, it truly disappointing. I emailed the location about the experience and apparently it is not worth a response. Definitely disappointing. Definitely feel this location is a major no go. Might as well go to Golden Chick next door. Same thing but better service.

We were in town to visit Caddo Lake State Park the following day. It was already late in the…read moreevening. Our original dinner plans had already gotten canceled. At that point, we just needed something quick, filling, and affordable. Chicken Express was the answer! Part of what drew us in was the fact that they were offering a special. Six rolls, green beans, mashed potatoes, and six pieces of fried chicken all for about $20. What a deal! We waited for about five minutes in the drive thru and got our order. Honestly, we did not know how much food was in the deal since the advertisement didn't specify the amount. We were pleasantly surprised once we were handed our order. Once we got back to our hotel room, we tried everything. The mashed potatoes, green beans, and rolls were standard. The fried chicken, though, was easily the star of the show. The exterior was crunchy and the meat was juicy and moist. Plenty of flavor. For a family of three, we could not finish all of the food. All in all, considering the value and the tastiness of the chicken, I believe that this was a phenomenal value!

This is the 2nd time ETBU has had a Chick-Fil-A on its campus…read more The first was over a decade ago and basically 2 people working a spot in the cafeteria with only a couple of options. This one now is much better! It is in a different location than the last....now in the Ornealas student center. More employees, larger menu, nicer location and an official look to the place. They have their own seating too. It can be a bit of a wait if you come at the wrong time.. The parking is far away and a good hike up a hill to get there.....probably a quarter of a mile. The food is Chick-Fil-A though and that quarter mile walk is a lot shorter than the drive to the one by Sam's in Longview!!! I don't think they honor any points or special offers though.

THIS ISN'T A REAL CHICK-FIL-A! Is on a stupid campus. Don't go here! We were from out of town…read moredriving through and changed directions to come here, but it isn't even open because of Christmas break and it's inside the campus. This shouldn't be on a map. Awful.

I don't have high expectations when it comes to fast food chains but this Sonic Drive-In needs to…read morehave better management and a routine to ensure that their customers properly get their meals. It's one thing to forget one item, it's another when THREE items were missing after being tipped $10 on a $60 total! My family and I were traveling and decided to stop by this Sonic. We had three combos, all with shakes, with 2 corn dogs, a large tater tots and 1 extra shake. When we were ordering, the lady on the other end kept getting the orders wrong and had us repeating multiple times on what we said. OK, understandable that perhaps the signal wasn't good. Then, the wait. It took us a while to get our food. A girl walked out with our four shakes first and told us that our food will be ready soon; we thanked her and tipped $10 on top of paying for the order. As we drank our shakes, the girl came out with two bags. In one bag, were the two combos, and the other bag had the sides. Frustratingly we didn't catch the missing corn dogs first, just one of the combos (burger) missing, so we informed them we were missing the burger. When they gave us our burger, we then realized we couldn't find the corn dogs. We went back to the front and showed them our receipt, to which a second lady walked out to reassess the situation. We could tell the first girl was feeling bad so we tried to not make a fuss, but truthfully after the 20+ minute wait, having our order read back wrong a few times and then 3 missing items, I wouldn't come back. You'd think once they got tipped $10 that would at least motivate someone in the team to check the receipt and ensure all items were ready. I'm extremely disappointed at this begrudgingly dull service.

Food was cold, no napkins, carhop didn't have a personality. Bread on the burger was hard. Do…read morebetter! Owner or manager, this is your fault. You're not doing your job, watch your employees, check the quality of food or get a new job it's that simple. With these reviews you're not going to be here very long.