Popped in here recently about a half an hour before closing, and the lobby was full of parents and kids. My first thought was there is going to be a long wait but that turned out not to be the case at all. While I was waiting my turn in line, I had a chance to check out the lobby. It was very clean and one of the workers was out sweeping the floor. I ordered a heath blizzard and it was made quickly. Great overall service and the blizzard was awesome. read more

The food was good, never really have an issue with quality, sometimes items are missing but this time around the woman who looked to be a shift lead or possible manager was helping out the new employee at the register was extremely rude to us and her coworker, bossing her around, being extremely short and even rolling her eyes, slamming cups down and refusing to make eye contact with her. We had a special request with our item so the girl was just trying to make it correct. Just extremely bad service all around. read more

I've just been here recently they're food and blizzards are great never tasted better

Went for a quick lunch with my husband, it was my first time coming here & we both ordered 4 piece chicken strips basket . The price was 12.59 with tax not including a drink. which was not a good price for small pieces of chicken strips & the fries were way too salty . I don't recommend getting this. Would not be coming again . Maybe for the ice cream only , haven't tried there ice cream yet . read more

I go to this dairy queen all the time and today they had some weird policy changes. One of my kids ordered a kids meal and when I requested to upgrade the cone to a blizzard I was told I couldn't do that but I could give up the drink for the blizzard. Then my other kid ordered a single cheeseburger meal and then ordered a blizzard and again she was told we had to give up the drink for the blizzard. This is the first time this has ever happened, and I dont understand. I've tried to reach out to the store and no one answers the phone and no email is available to email management. read more

Dairy Queen is my all time favorite restaurant!! The food: Although famously known for blizzards, Dairy Queen also sells other fast food classics: burgers, milkshakes, fries, etc. They have the best fries ever!! And the blizzards are down right awesome! They also sell amazing ice cream cakes. The service: Sometimes, the employees can seem a little passive aggressive, but they're usually pretty nice. The environment: It's just kinda your regular fast food restaurant, but with a little of Dairy Queen's style. I must admit, however, it feels dirty and there's usually leftover spoons or crumbs on the floor and it's kind of untidy. Final notes: As aforementioned, Dairy Queen is my absolute favorite! The blizzards are amazing - like a cross between a milkshake and ice cream. Once again, AMAZING!! read more

I bought the $7 chicken strips meal. The chicken strips are about the size of your thumb. The chicken strips and French fries tasted horrible. The fountain drink also tasted off. The sundae was the only good thing to the entire meal. I will never buy that meal again. read more

Nope. Never again. There was a time when I thought it was thee best quick burger. The last one tasted like anything but beef! Disgusting cold tasted like chemicals. The girls were rude and not very bright. Never ever again. Sorry read more

I order double cheeseburger it came with a hair. When I returned it the person on the window didn't want to attend me she was rude my food was messed up don't come to this DQ service is poor and the food is nasty one the worst service fast food place in Maple Valley . read more

Dairy Queen Grill & Chill - Fast Food Near Me - Maple Valley, Washington

Never again. The service is the worst. The teenage attitude that you have to deal with for a freaking Blizzard is unacceptable. This coupled with the constant minor displays of incompetence (wrong/missing order, no spoons, etc.) Everyone in town talks about it, and yet people still go there. Count me out. One extra star, because who doesn't like Blizzards... read more

Very rude young girl was running the window. Instead of listening, she argued with me. The order was quoted as 23.00, but when we drove up to pay it was 19.00. I asked her to tell me what was on the order. One item was wrong, but she insisted that was what was ordered. When I asked why the order was $23 when I ordered, but $19 at the window ... she said she gave us a senior discount! What??? It gets better. When handing us the blizzards, she wouldn't turn it over (as advertised). She insisted there was a line behind us. I really hope she's not a permanent employee. Normally the help at DQ are very nice. This happened on August 27th at approximately 3:45 PM read more

Look- you get what you get here. Food is delicious when the order is correct. Heck- it's delicious even when it's incorrect. They can often make mistakes- but if you read the reviews, you should be prepared to roll the dice on this Just make sure to check your order before pulling away. I just had one of the said errors with my order today. I called to let them know I was coming back. Yup- inconvenient. But they fixed it right away and offered me an ice cream while I waited Kindness goes a long way read more

Most watery soda I've ever had. Basically la croix. What even is that. Food was ok. But how do you f*** up soda?

I see lots of bad reviews for this specific Dairy Queen, and I don't understand why! I have only ordered ice cream here so I can't speak on food, but each trip I have made has also been delightful. On Valentine's Day I came in to get a cake, and the young lady at the counter was quick to greet me and ask if I had any questions. I see a lot of the comments bashing this place for having teenagers working here but isn't that what fast food places are for at some point? Be patient. read more

Full disclosure- I haven't bought anything but ice cream there. . . and always to go. Blizzards- HELLO! Nine/ten times the yummy mix-ins go all the way to the bottom. The vanilla base tastes terrific, and bothers my lactose intolerant kids less than full-on ice cream. Dipped cones and Dilly bars- COME TO MAMA! Yes- they are simple but there is something magical about cracking into that chocolate shell and working your way down the creamy vanilla ice cream. I'm actually picky about my chocolate and ice creams. But honestly, this is one of life's simple pleasures! The drive-through line can be long, but when it is, we go into the store where there's less of a wait. (Just jump out of your car for a few minutes.) The employees have always been friendly and helpful, like Devan and Sydney. read more

Seriously!!! I paid 12.03 for a 6 piece chicken strip basket and a small Ice cream sundae. I got home and found my 6 piece really ended up being a 4 piece and old gross fries. Nasty! Dairy Queen won't last in this location because there's better choices all around it now. The drive thru and the restaurant itself are just gross and not updated. read more

Dairy Queen Grill & Chill - I paid 12.03 for a 6 piece chicken strip basket and a small Ice cream sundae. It really ended up being a 4 piece and old gross fries. - Fast Food Near Me - Maple Valley, Washington

Worst DQ around. They skimp on the toppings and they've done it to me 3 times in a row so it wasn't a one off. Also lick their lobby at night and they're in wry low crime area. Just created a ridiculous line and with skimpy servings it ain't worth the wait read more

QUALITY: I only ever get Blizzards, really. Sometimes they get it right and sometimes they get it mostly right. You never really know. This is the closest DQ to me, so I always just chance it when I'm really craving for a Blizzard. If not, I wait till I'm in the area of another DQ. 3/5 SERVICE: The customer service at this location is just consistently mediocre. And slow. Always slow. I always feel like there's staff just around doing nothing while there's the one person doing everything else, SLOWLY. Well, at least the staff always seem passable-nice... 2/5 INTERIOR: I only ever take my orders to go, so I've only been to the counter, but seems okay inside. Clean enough. 3/5 OVERALL: If you could wait until you're in the area of another DQ, I would wait. But if you're really craving something, be prepared to wait. 3/5 read more

Horrible service and my orders are always messed up. The last 3-4 times I've gone there my blizzard hasn't had one piece of cookie dough in it, my meal will be missing the fries or the burger is the wrong one. read more

Got a Blizzard, had no issues and it was made well. Long drive thru line but it's hot and to be expected right now.

Is the owner trying to go out of business?! The customer service is ALWAYS horrible here. And I know how much these employees make hourly. It isn't chump change. It's the same amount new employees make at Chick Fil A, McDonalds and Jersey Mikes nearby. Those restaurants do a phenomenal job at customer service. Today I watched an employee prepare and bag a huge double order up that was taken after my much smaller order. In fact, I saw my hot food sitting under the hot light even before the large order was starting to be prepared. When I called the employee out on it, an coworker not involved in our exchange, cut me off and exclaimed "we are doing the best we can!" I can sympathize with that statement. But it was inappropriate in that moment. I've worked in fast food too and the answer to a disgruntled customer isn't first to defend themselves. I've been here a couple of times over the years and I've always been patient but this time, I spoke my mind and that employees reaction will keep me from ever coming back. I know I'm not the only person that has had recent complaints about this establishment so I know Im not a lone case of horrid customer service. Management please do better. And in the meantime, customers please go get your ice cream elsewhere. Anywhere but here. read more

I took my daughter in on Saturday afternoon I observed one of the little kids behind the counter wipe her nose with her hand then wipe whatever on her clothes and horseplay with other kids when the kids were making my order they went to give it to nose girl I told them not to give to her or I would not purchase I told them why she still didn't go and wash her hands as a matter of fact I dont believe any of the them washed hands at any time ...Will tell friends and family not to go to this one and I shall never return either read more

I'm always happy to pay for an order I don't receive. It was made incorrectly size wise, and then when we asked for it to be remade in the size we ordered, they gave us a cup of ice cream with 2 toppings missing and the one that did go in (strawberries), there was only 2 slices. I won't go out for the luxury of getting a blizzard if I have to pay for the wages of employees that won't work. read more

Worst blizzard makers I've ever seen. I don't think they even train them how to make blizzards. Each time I've gotten one from this DQ, there is nothing in the bottom half of cup except for vanilla ice cream. If they are training the employees, they're training them to skimp on ingredients and make it as quickly and crapily as possible. On the one time I took my blizzard back up to the counter and asked to have more ingredients added, I was scoffed at and treated very rudely. (I NEVER in my life have taken food back up to the counter...this was BAD. Maybe 4-5 total chunks of cookie dough in the whole medium sized blizzard) I'm sure the rest of their food is decent but I just go for the blizzards. read more

Most depressed looking behind the counter crew I have ever seen. Definitely a downer going in to order. Food was ok, service was ok and what can be expected for fast food. I actually felt sympathetic for these kids working here. Hopefully adulthood will turn things around for them. read more

Did you see a DQ promotion on TV or online somewhere and think, oh that's a pretty good deal? Well, then this DQ is guaranteed to not be participating in that deal. Want the $6 meal deal? They don't have that. Want the 2 for $4 snacks? They don't do that. Just want to order some chicken strips by themselves without a bunch of extra stuff you don't want? They don't do that. Because of this we always somehow end up spending like $30 for two people. This place is weirdly expensive for fast food. read more

Do yourselves a favor and get a carton of ice cream from the grocery store across the street! Make my blizzard wrong, shame on you! Make you fix my blizzard and you throw shade, shame on you! Refund please! read more

Issac took great care of us tonight! Perfect amount of friendly, got the order right.... We will CERTAINLY return!

Read what is being said about the Blizzard treats you make, oh maple valley DQ. I enjoy your HOT eats, but your cool treats need MUCH work my friends. I ordered a snicker blizzard 3 days ago,and it was less than if I grinded up a small "fun bite" sized candy and put it in my own ice cream. Employees, this isn't your dream job I'm sure...why don't you load them up? Management, stop being douche-bags because the most expensive product you purchase is candy/cookie toppings, and telling your peons to be shiest. You could cut back on soda syrup (you guys use WAY too much) and instead hook up the blizzards a little fatter. I'm in the MMJ industry, and your blizzards are what we would call "skimping the customer". word. get it right DQ, so I can once more enjoy a COOL treat that doesn't suck. read more

Very delicious smoothie c: Not to mention the customer service from the girl who took my order was wonderful! She provided cheaper options with more for my dollar :] While I respectfully declined, I appreciate her knowledge of great deals :] read more

F you Dairy Queen!!!!!! Closing at 8pm tonight so your crap employees can hang out in your parking lot. All Dairy Queen's are terribly run and managed. I'm surprised it's lasted this long. Food: crap. Service: crap. Management: crap. Just straight up trash. read more

What else is there to say, look at all the horrible reviews! This will 100%, without a doubt be the worst DQ you will ever go to. How has upper management/owners not done anything to change it?? Last time I went I ordered 2 large blizzards, said please make sure to mix it well and give me sufficient toppings because this location ALWAYS jips you on blizzard toppings and it's so annoying cuz they are so expensive. I get up to the drive-thru window pay and see the blizzards. All I see is chocolate and vanilla ice cream with small dustings of oreo and butterfinger, even digging through it half way down and not a single piece of candy, wtf!? I ask to have more put in, she says oh well it breaks up when we mix it and it's on the bottom. No it does not, don't lie to me, there is literally no toppings! I ask for the manager, who is just as young as the employees barely over 17. I go back and forth with her, like she's arguing with me. Finally she says, well that's what happens with large size blizzards, they just get no topping half way down. Umm okay, that's another issue but not my main complaint.. I say okay, so why don't you put half the ice cream and toppings in, mix it, then the other half and mix it, bam an easy solution to so many complaints. Her response was, it would take too long. What, an extra 25 seconds?! I guarantee people would not mind waiting half a minute longer. So she says, well our ice cream machine just broke so I can't make you others or remix the ones you have since a spoon already is in them, then handed me extra toppings to mix myself. I called corporate the next day, they said a District Manager would call/email me. That was 5 weeks ago and nothing from upper management. So I went back tonight, well because oreo blizzards are too good and I'll put in extra oreos at home and mix it myself if I have to. I go in this time, a young gentleman named Garret helped me. I told him there is never adequate toppings and never mixed good. I asked if he could please do half ice cream/toppings, mix, then the other half and mix. He had no problem doing that and gladly agreed with a smile. It took him a good couple minutes which I saw as a positive, he called me up and it was vanilla instead of chocolate ice cream. I had no big deal with that mistakes happen, so he gladly remade them and it has a ton of toppings and there was toppings all the way down to the bottom!! Perfect, finally damnit! Thanks Garrett! I couldn't justify giving more than 1 star from all the other horrible past experiences. read more

Says they take Apple Pay on maps but when I tried they didn't take it. Not sure if cashier knew what he was doing or not.

Who closes at 9 pm on a warm summer night? DQ! Who runs out of Reese's to make a shake, when located next door to a Walgreens? DQ. Customer service has been an issue here for some time, but I felt I finally had to say something. People just don't know how to take care of customers anymore. It's a shame. read more

The guy with the blue Mohawk made us two fantastic shakes. Thanks for making our day at work a little better.

Every single time I'm in this establishment they are out of something or a machine is down. Today, no bananas. Ummm.... hello... go across the street and use petty cash to get some. It's 85 degrees out. People want their banana splits. The staff is rude and I never see the same people twice so I assume the turn over is high. read more

They are very hit and miss but mostly a miss. The only thing I really order are Blizzards and I've found they really skimp on the toppings. They don't mix them well either and the bottom 1/3 is just ice cream. Today I paid extra money or extra Oreo topping and it looked like I didn't even get the minimum amount. So annoying when you pay $5 for a treat. I wish the employees had some extra training and paid attention to making a good product read more

Dairy Queen Grill & Chill - This was what I got after paying for extra Oreo topping in my blizzard. - Fast Food Near Me - Maple Valley, Washington

I have read some of the negative reviews and am shocked at how bad this DQ is. it seems to have been like this for several years and the service is just as bad still and the blizzard is exactly how it was explained. The bottom half of the blizzard was not mixed. It was supposed to be a chocolatey blizzard and there was still vanilla at the bottom. When the food was ready the employee just looked at my girlfriend and I and said "here is your food" and tossed it at the counter at me. When I gave my debit card to pay the girl at the register just set my card down and walked away. If I wasn't paying attention anyone could have just stolen my credit card. The employees seems really confused about what their job is and act like they have never even been trained. read more

Needed to pick up a couple of shakes in a hurry so I just went to the drive-thru. There were 2 cars ahead of me, and I wondered if I had made the right decision. It was my lucky day. I didn't have to wait too long and the employee at the window was very friendly. Score one for me! read more

Dairy Queen has totally re-branded itself and I love it. Now, I think ALL of the Dairy Queens serve food, as well as ice cream, and their new half pound burger is totally awesome, and it totally hit me by surprise because my burger of choice since I was in High School (class of 83) has been the double whopper with cheese, until NOW. Their burgers at DQ are flame broiled same as Burger King, but they have bigger and better meat patties, and the toppings are identical to the whopper (I like mine without pickles, but will tolerate if I have to, but the pickles can be picked off, but there's still the flavor in there that, as I said, I can tolerate, but it's much better for me without.) Anyway, this is not the ONLY Dairy Queen I have been to, and they all seem to be popping out this excellent new menu Burger that has finally topped the best "Fast Food Chain" burger out there on my list. Something else they have is REAL ONION RINGS, not that crap that BK gives you that look and taste like regurgitated onions in them, that are nasty, DQ gives these huge, 100% real onion rings and they don't cook them and leave them out for hours waiting for someone to buy them as they spoil under a heat lamp, you get fresh, hot, right out of the deep fryer Onion Rings, and they are also a super great compliment to the Burger, and then this DQ uses Pepsi Products, and I am a COKE guy, but that's ok, they have Mt. Dew which is my number 2 drink and sometimes I prefer it over Coke. Don't be shocked if you go to one DQ and they have COKE there, as I was in one near Auburn are and it had only Coke products, but the same sandwich there was as good as any of at least 5 other DQ's I have been to traveling over to Yakima and through Cle Elum, and they were awesome there too.. My wife loves their healthier artisan sandwiches which are also very tasty, and she gets their Blizzards all the time there, the Heath Blizzard, and they are perfect, all the way through, not sure what some people are saying, but DQ is the place I look for now when I am traveling or if I just get a craving for a quick meal, I just know their new burger is perfect and I LOVE IT. So, I gave them 5 stars because I think they are really making an effort to improve their brand, and when they have messed up and put pickles on my burger, like they did today, and I usually eat at home, so I don't want to get in the car and come back so I called and the Manager took care of me, Austin I think his name was, and he said the next time I come in I can get another Burger on them (without pickles) so he satisfied me and treated me as a customer, and that's why I will keep going back, to whatever DQ I can find nearby when I am hungry, and eat my favorite burger and onion rings and Mt. Dew, it's just awesome. I know they say fast food is bad for you, but in moderation, it can't be beat, and they do have the new Artisan sandwiches which are more healthy if that's your kick. Keep up the great work DQ, I see more cars at your drive-thru's now than ever before. Whoever thought up the new look and menu should get a raise. Excellent all around so thank you for not giving up, and closing like BK seems to be doing. Awesome place, and will go there time and again, just please don't change that sandwich, it's the bomb. JPF read more