Just your typical Dairy Queen, i don't know why people are being so dramatic about it Service was great, the hispanic lady was very nice, and food is great. read more

Great atmosphere, great service, great food, great merch. The fire place immediately transported me to 1800 Yellowstone vibes. Wyoming meets chic ambience. Even saw wildlife outside the window above the gorgeous river. And the best part is: not a billionaire in sight!!! read more

Dairy Queen Grill & Chill - Fast Food Near Me - Jackson, Wyoming

Short: Left me with a sour taste in my mouth - unfortunately due to employees who don't care that they make you feel like an inconvenience and a melted blizzard. visited the last week of July '23 [Intro] It was the only fast food joint I have seen in miles, and I usually have a sweet spot for Dairy Queen. I arrived around 7:30pm. Just because your establishment is the one in miles, doesn't give you the right to be unprofessional and rude. [Customer Service = RUDE & LONG WAIT] I entered and stood a good amount away from the register to glance at the menu. It is different from the ones I know, so be careful of the combo numbers. I stood there for less than 2 mins, to then have the girl at the register dart her eyes at me, saying in a short, quick, and rude overtone of "Are you ready to order?" with a thick Spanish accent [the accent I didn't mind - the rude attitude did]. I said I needed another moment to look. She said, "are you ready? just say the numbers" pointing at the menu behind her. I hesitantly went towards the register asking for a double cheeseburger, but more loudly and short, she said, "What's the combo number?" She made me feel really terrible that I took a moment to order. She didn't even ask if I wanted it to go or eat in. I'll cut to the chase, the employee at the register was very rude, impatient, and made me feel like a major inconvenience. After I ordered, she made my blizzard immediately; I asked for it when my food arrived. She then spoke in Spanish with all the other employees. Besides the rude attitude and feeling like an inconvenience, what bothered me is that she continuously was **COUGHING** as she made blizzards! Gross! Where is her food handler card?! I watched her the whole time - she never washed her hands in the 25 mins I was waiting for my food. By the way, at this point, I was half way into my melted blizzard. The other employee at the register was on his smartphone the whole time! The same employee didn't honor the blizzard policy with me but proceeded to do it for another customer. A different employee got my burgers on a tray to eat in, I asked for it to go. I told that to this other employee. She then gave me this fake nice tone, but her face was written with "wow that's ANNOYING" all over it. [Food] 2 Double cheeseburgers, small fries, and a small blizzard = 25 min wait.. Cheeseburgers looked like someone just threw them in a box. Blizzard was practically melted when handed to me - the employee did NOT honor blizzard policy - but did the policy (blizzard being upside down) for others. [Interior]If you have the opportunity to wait to order or for your order, there is a TV featuring documentaries about the locals and the area. The establishment has western historical pictures framed on the walls and a beautiful fireplace. [Overall] I am sad to say I will probably NEVER come back! This was the worst dairy queen customer experience and quality I have ever had in my life! read more

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We were looking for a quick bite to eat before heading to the airport and ended up at Dairy Queen. I have fond memories of eating hot dogs at my local DQ as a kid, so this nostalgia may have swayed me a bit. I get that it's not everyone's first choice for food, and it's definitely not gourmet. But, it was hot, fast, and cheap, which was nice after a week of vacation aka going out to eat for every meal! I got the hot dog combo and Nate got a chicken tender basket. The fries were fresh and my hot dog was tasty. The bun seemed lightly steamed and wasn't stale at all. The dining area is huge and was very clean. The chicken tender basket came with a big cup of steaming hot gravy, which we both thought was kind of weird, but we weren't mad. If you want a more typical sauce just be sure to ask. The employee taking our order was polite and efficient. It's not going to be a regular stop for me while I'm in town, but it did the trick for us on this occasion. read more

Dairy Queen Grill & Chill - Hot dog combo - Fast Food Near Me - Jackson, Wyoming

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The gentleman who takes your order at the drive through is so intense and rude. He doesn't even give you a chance to order before he talks over you. I got anxiety trying to order chicken tenders because I accidentally said nuggets. I had to ask him to please calm down and I was trying to order if he would just give me a second. Employees are simply rude read more

Our family ordered dinner on Monday 6/16 and ate in the store. There were 6 of us and we ordered a blizzard, kids cheeseburger meal, chicken strip basket, fish sandwich, milkshake, onion rings, cheese curds, and two different burgers. The young woman taking our order was very polite, patient, and had very practical suggestions to help us save money. Our food arrive quickly and everyone got exactly what they ordered with no errors. All the food was freshly prepared and quite tasty. I was really impressed by this Dairy Queen and will definitely return if in the area read more

We recently went to Dairy Queen in Jackson, Wyoming while on vacation. This was the nicest looking and cleanest Dairy Queen we had ever been in. I couldn't get my wife to leave due to the film playing on the several TVs showing the wildlife (animals) in Yellowstone Park. We purchased peanut buster parfait and a banana split on both occasions we visited. The desserts were consistent or better than other we had in the past at different occasions. Very little line and great customer service. While eating we observed an employee cleaning the restaurant area which is sometimes neglected in a fast food restaurant. There where other ice cream stands available in Jackson some with hugh lines but we preferred to save all money and not buy the $8.00 cones and avoid the lines and eat at the Dairy Queen and were glad we did. read more

Worst experience we have ever had in a restaurant. The manager was yelling and screaming at employees in front of several of us patrons waiting in line to order food. She also grabbed the sleeve of a young man, and pulled him out into the seating area, picking up trays and throwing them into his arms, screaming at him the entire time. It was extremely disturbing to watch!! We will never return to this restaurant. read more

It started out good, til the screwed up the order. Went inside and manager is a idiot and so rude. Will not be going back.

Employee was rude and inappropriate to disabled locals brought for a treat. I asked for the manager and he told me not to bother because she doesn't speak English. I told another employee that just stared at me, no apologies. Disgusting behavior from this business. Shame on you. read more

Dairy Queen Grill & Chill - RUDE to the disabled. Does not care. Disgusting. - Fast Food Near Me - Jackson, Wyoming

Food is always fresh hot and delicious. I particularly like their burgers. Great service. They bring your food to your table. Large dining area with a fireplace in the middle. read more

HORRIBLE management. the manager named Ana talks terribly to her employees. there wasn't coffee and she yelled out loud "motherfuckers there isn't coffee" infront of COSTUMERS!! this isn't the first time i have witnessed her speaking this type of way to the employees. very unprofessional and rude. i hope those employees quit some day, no one should be treated this way. read more

DQ started business in my hometown of Fort Worth back in the 1950's. We were surprised to see one in JH, so we had dinner here on our first day in town. Menu not as extensive as locations in Texas but they did have what we were wanting, so each of us had a chili dog and shared chili cheese fries and a large Dr. Pepper. Yum! We finished our meal with two small dipped cones. Prices are very high for fast food. read more

Dairy Queen Grill & Chill - Chili dog with mustard and onions, chili cheese fries and a large Dr. Pepper. - Fast Food Near Me - Jackson, Wyoming

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Food was pretty good, couldn't get gravy for with a kids meal chicken strips.Bathrooms and tables were very clean.they forgot both my ranches. read more

the food is really really bussin bussin bussin bussin and great to eat with friends and family.

Very fast and friendly. Nice clean tables and bathrooms. Food was great. Would recommend!

Far out of Jackson, so there's that to consider, but typical soft serve treats. The bathrooms have a clear window to the drive-thru. That's weird. They play the old western classic, Shane, on two TV's in the dining room. Parking is tricky when it's crowded and people are coming in and out. read more

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Ordered drive through. No one else was in line or in the restaurant. At drive through I asked if they had chicken strips and the associate said "yes, it's in the board and if you look at the board you can see that we have that". She than argued about how many chicken strips I could order. Went to pay and they wouldn't accept a bill with a 1/4 inch tear in it. I was given my food and asked if there were napkins and associate shut drive through window while I was talking. Really rude service. 3 chicken strips and a mini blizzard cost over $10. read more

Quick service, the best place for a blizzard on hot day after visiting the national park. Parking crowded, drive thru also super busy.

This is my go to, I'm not going to lie I love this place. For John S. complaining about someone not speaking English- f- you. These people are working hard and then they have to deal with your crappy attitude? They don't get paid enough to put up with entitled idiots like you. Do us a favor, go to McDonalds on Broadway next time, you sad excuse for a human. read more

Burger #68: Long Long Ago... A few years ago on tour we played Jackson Hole, WY. Arguably the most beautiful part of the country. Jackson is also home to the nicest DQ ever constructed. Overlooking beautiful scenic landscapes and built in true mountain fashion, with lots of logs and stones. At that stage in my life, eating gourmet food was never a thought. Back then, I would eat anything TV told me to. And this month, TV was preaching the greatness of the 1/2 lb Flamethrower Grill Burger at Dairy Queen. "Two thick, juicy 1/4 lb. burgers, smothered in a fiery Tabasco flavored mayo with pepper jack cheese, jalapeno bacon, thick-cut tomato, and green leaf lettuce. Served on a toasted bun." Sounded good to me at the time. I ordered it, I ate it and then my stomach turned inside out and an alien burst through my chest. Well not really but that's how I felt for the rest of the day. The burger was nothing special, just another crappy fast food burger. But it killed me. My iron stomach was no match for this batch of acid. That was over 2 years ago and I still will not eat at DQ. read more

Dairy Queen Grill & Chill - the most beautiful DQ in America - Fast Food Near Me - Jackson, Wyoming

Freshest burger I have had from a chain restaurant in forever, fast friendly service and this place is hoping busy today. Job well done to the staff today for taking care of the customers!!! read more

Dairy Queen Grill & Chill - Combo #3 - Fast Food Near Me - Jackson, Wyoming

Our family wanted some treats at the local Dairy Queen. We were waiting at the drive-through when I was talking with my family what they wanted so I did not hear the gentleman say to please wait, I started my order. He asked me to wait and I I said sorry and started talking with my family in the car. Then he scolded me, telling me that he didn't like my attitude! I told him I was not speaking to him and we laughed at the situation and he scolded me again! That is the most unprofessional, unpleasant experience I have ever had by someone working with public. Shame on you Mr. Rude Dude. read more

We attempted to go through the drive thru. We aren't super familiar with the menu. The gentlemen taking our order repeatedly mocked my husband's attempt to order. For example, my husband said "may we have a thing of chicken strips" and the employee said "huh, what's a thingy?!" and laughter ensued. This was one of several mocking comments he made as we attempted to order. We cancelled and left, and I would have complained except the inside was closed due to Covid. You probably ought not to hire people who make fun of customers. read more

Most beautiful Fairey Queen ever! Service was great and friendly for this fast paced store at the base of the mountain. Enjoy your Ice cream while watching the stream flow by! 4 stars only because they had a hard time keeping up with the tourists garbage. read more

I went to this Dairy Queen twice while visiting Jackson. The employees were all very friendly and my order was perfect both times.

Went to drive thru today. Worst drive thru customer service I have ever experience in my life. I said on the speaker to hold on as my kid was making up his mind on his order. Then I said, hello, because I was about to order. No answer. Then I said, hello, again then this guy said, "Go ahead, You told me to hold on, F*ck!" I am not sure if he was supposed to turn off his mic, but as a customer, I should not be hearing that. Then he seems to be irritated taking our orders. He should not be in the customer service. read more

Gotta show love for DQ! Jackson is expensive for burgers and here you get good burgers, always fresh fries and ice cream! I like the interior----and its always clean! They bring food to you which is nice so you don't have to be in everyone's way waiting to order. read more

Not a smile in the place. Staff was extremely rude. I ordered a hot fudge sundae thinking I would get whipped cream and nuts but nope. It was a very small drizzle of hot fudge. He didn't even ask if I wanted it. I would have happily paid a little more. Don't waste your time. read more

Who doesn't love ice cream at DQ? The treats are consistent with other DQ's, the food though was mediocre. Not super fresh, my chicken tenders were pretty dry, the fries were OK, not among the best. Lots of seating, central fireplace and neat videos of the wildlife play on TV's. read more

2.5 stars in Jackson, WY is low, but not low enough. Come on people, you're better than this and you know it. The place itself is so cool! I was excited to go inside...until I met Anderson. It has been roughly 25 years since I went to a Dairy Queen and I knew the menu better than him. It was brutal...so much so than I started getting nervous like John Quinones was going to pop out of the back. Really, I started fake smiling like everything was great. Nothing they did made sense. I told them multiple times that my order was to go. It took them roughly 15 minutes to produce 2 chicken tenders for my child's kid's meal...but Anderson decided to make the Dip Cone and bring out the Dilly Bar about a minute in to the wait. I stood there with ice cream running down my knuckles with this crazy Joker smile on my face while Anderson stood behind the counter smiling back at me. I watched 4-5 orders come through, none of which went smoothly. One family had to explain to another cashier that DQ has a Chocolate Ice Cream option. Not chocolate ON the ice cream...It's actually infused in it. read more

Clean, fast, and friendly. What else could you want.. oh yeah good food too! Came to grab a snack with the family. I got the snack pretzels, my son got the chili hot dog, and my husband got the 3 piece chicken fingers. Food was fast and fresh. After we ordered I went to the restroom and the food was already on the table! The inside is awesome with a fireplace in the center with TVs on each side. If you're feeling cheap or in a rush stop in and grab a bite to eat! read more

Dairy Queen Grill & Chill - Fireplace in the middle! - Fast Food Near Me - Jackson, Wyoming

I went into this Dairy Queen twice during my vacation to jackson hole. Both times they screwed up the order. Not the biggest deal, people make mistakes. But the staff was so rude and unprofessional. They were just talking to each other when they were taking my family's order. The girl didn't look at me once, so I wasn't sure she was ready to take my order. Then was annoyed when I didn't start talking. I said thank you. She said nothing. Doesn't seem like much reading it, but they just made you feel you were annoying them by being there. read more

Went through a few times this winter and forgot to leave a review because IT WAS AN ABSOLUTELY HORRIBLE!! EVERYONE WAS SO RUDE AND HAD THE DOOR SLAMMED IN OUR FACE!! Looking at the other reviews, it looks like they've been struggling for awhile not sure why everyone is still employed in customer service if they can't play the part... read more

There was a lady at drive thu and our order was messed up twice And our gravy was smashed lids were broken. Bad customer service had a rude attitude and she didn't care about customers when we were being respectful. We got chicken biscuit baskets and they missed the biscuits and they missed the gravy. And the first time they forgot to give me my barbecue sauce. read more

The gentleman (believed to be the manager) was very rude. Definitely shouldn't be in customer service.

I'd love to leave zero stars. Worst DQ I've ever been to. The employees are very complacent and don't care. The woman that took my order looked like Bon qui qui from the Comedy Central skit with Angelina Johnson. Her nails were literally long and pointed like a feline. They had to at least be 4-6 inches long. She couldn't grip the receipt to hand it to me. She wouldn't speak and stood there dancing back and forth moving her head like she had Tourette's or was filming a TikTok video. read more

Your feedback is crap. Why don't you hire some people who speak English and who are not rude

If there was a No star category I would have used that. We went thru the drive thru on a Wednesday evening. The food we recieved was cold, the order was not completed, (missing an entire sandwich). We recieved part of someone elses order, Turkey in a sandwich???? when we ordered a hamburger. I seriously would get a loaf of bread and P&J before I would go back. Bleh!!!! read more

I had no issues on an off-season visit. The food was hot, good, and didn't make me sick. Service was quick, but it wouldn't be during the main tourist seasons, as they were definitely lackadaisical. The drive through is cramped and abuts the river, so watch out. read more