Great service!, place gets a bad rap for no reason, food came out great and it looks like a dairy queen! overall amazing ambiance.

Horrible customer service. They forgot 2 things on my delivery and 2 things that were delivered were wrong. I called the store and they said to contact DoorDash for a refund. I didn't order through DoorDash, I ordered through the DQ app. Then was told for me to get ahold of the delivery driver to have him go back and get the stuff they forgot. Will not be back to this store. read more

Ordered our food & they were acting like they didn't want to take our order, gave us an attitude whenever we made a mistake on our drinks. And I don't know if they put something in my cup but once I opened it to take a sip it was black stuff floating around. Unacceptable! read more

Dairy Queen Grill & Chill - Black stuff floating around my drink from Dairy Queen. - Ice Cream & Frozen Yogurt Near Me - Eugene, Oregon

I've gone to this spot a bunch of times just because it's close and open late. Every time I forget how bad the service is because my brain's too focused on getting a Blizzard. The late night crew always acts like they don't care. I ordered online yesterday and went through the drive thru and for some reason the person working made me show the order confirmation which has never happened to me anywhere else. Might just go to Wendy's for a Frosty next time instead. read more

Was the only one here and my food took 30 minutes. Martha was rude. All I ordered was chicken tenders.

Talk about a bizarre situation. I went and ordered 3 Blizzards, I received 2 of the wrong blizzards. I believe the girl who helped me was neurodivergent which I completely can sympathize with but she didn't understand the order was incorrect and asked me to come inside. The problem is that there is no parking and it was graduation week which made it impossible. I called the manager who argued with me that they WERE correct. LMAO! I just wanted a refund but he told me he wouldn't because he made them right as I'm sitting here looking at a S'mores blizzard which is 0% in appearance to an Oreo blizzard with chocolate ice cream. Shut this place down already, the reviews speak for themselves. read more

Blizzard wizard my ass he can't make a milkshake to save his life if he was so slow I could have ran to Hayward and ran a marathon then written this review and become a published author before he made my blizzard. read more

Overpriced food, and ice cream no parking no chocolate ice cream avoid this place all cost

Icecream was fine, but one of the workers was wearing a tanktop (not uniform shirt) with their hair down over their face and had their shoulder/bicep wrapped in plastic wrap either covering a fresh tattoo or an open wound??? It was super gross. They touched their hair and plastic wrap multiple times and touched food after too. yuck! Also, I manage at a different DQ, I ordered an Oreo shake here and was charged extra for the oreo, I understand there's not an "oreo" button for the shakes but its still a part of the menu so they shouldn't be charging an extra $.89 for it. (it should be put under "special instruction") read more

Stopped by for a late night treat during finals prep week and was surprised at the friendliness and speed of service. Got through the drive through with two cars ahead of me in about three minutes. Great place to grab a sweet treat if you're near UO campus! read more

Dairy Queen Grill & Chill - Chocolate dipped cone - Ice Cream & Frozen Yogurt Near Me - Eugene, Oregon

This location should loose its franchise license for not offering standard flavors of blizzards! Tropical is on every menu but theirs. The manager is rude and treats employees bad. I wish this location would close already instead of existing to give me hope and crush it with a shitty Oreo blizzard!!!!! read more

free ice cream cone on march 19th? who could pass it up?! the ice cream was nice and airy. the people serving us seemed stressed out, i would be too if i had to serve a million ice cream cones to college students for free. the chicken strip basket was just okay, very greasy. but when they said they would give us ketchup bitch they GAVE US KETCHUP. 15 ketchup packets to be exact. the ambience in there wasn't exactly pleasan. but i'll give some points for the free cone. read more

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So extremely dissatisfied, very rude customer service. Didn't even say hello before ordering. Also didn't know how to take 6 dollars from 5.70 WILL NOT BE BACK read more

Pretty much exactly what you'd expect of a greasy fast food joint ran by incompetent teenagers. Took twenty five minutes to get up to order even though there were only two cars in front of me. Took another ten minutes for anyone to talk to me through the intercom, and then finally another five for them to come cash me out and give me my food. They had my order completely wrong, and the staff looks to all be stoned. Literally any other Dairy Queen is a better experience. read more

It's good enough. It's Dairy Queen. You knew that when you pulled in. You're getting ice cream. (is it ice cream actually? Memory tells me no.) But really, beyond that, what's to argue with? (The choice, one supposes.) Just accept it: Today, you're bottom feeding. That must be done from time-to-time. At least no one is lying at Dairy Queen. Blizzards are good, much imitated, n'er equalled. The rest? Well, you know what's what. Pay attention to what you need in the moment you are in. read more

We came here on the same day in the morning, and in the evening, and both drive thru servers were very rude. The one in the morning was a male, and the one in the evening was a female. They were both very rude, condescending and unprofessional. This will be the very last time we come here, and we will suggest to the college students around this area to never come here. read more

Ordered a turtle pecan cluster blizzard with extra chocolate dip. Kid made it after using cash register, not washing hands, or putting on gloves. He put too much ice cream on top and it was an inch above the cup so he used his dirty hands to pull that extra off the top. I had just watched him wipe extra dip sauce off outside of cup on his dirty apron. I asked for the manager. He reluctantly remade it. Did not put in the extra dip sauce because he said it's too hard with it being hot. Very plain tasting and no crunchy chocolate dip. Not going back! read more

Dairy Queen Grill & Chill - Ice Cream & Frozen Yogurt Near Me - Eugene, Oregon

Their service was great, outstanding even! I arrived to the restaurant and started ordering with no problem. I ordered some soft serve and received my order right when I paid! that's what I call fast food! shout out to the Dq crew and the homie josh read more

Will consistently give you a scoop of blizzard topping so small it will blow your mind

the workers are almost definitely just all high in there. they talk like they are high, the way they take orders it's like they aren't able to remember an alteration, you gotta tell em 3 times. it took 30 minutes to get 2 cars through the drive through. the food is okay, they prepare it to the standard of Dairy Queen, but that doesn't make up for the experience. read more

Dear Diary, Currently writing this in the drive thru line. Seems like I have been here for an eternity my suffering will never end. All we wanted were a few simple blizzards, but alas here we are. This isn't the first time either, I should have known better. If there was a way to get out of the drive thru line after ordering, I would be playing bumper cars in this line. Hopefully the blizzards will be worth this torture. Thank you. read more

I have worked at a Dairy Queen myself so I know how things are supposed to be run, and gosh darn it this ain't the way to do it. The chicken was lukewarm and tasted incredibly bland, the fries were undercooked and tasted like a raw potato. And the cherry on top, the food was incredibly overpriced, I'm talking $3 more expensive than most Dairy Queen's. Just don't eat here or find another Dairy Queen. read more

The guy didn't flip the blizzards and made me pay for both. The blizzards were also liquidy very disappointing

I used to love this DQ but the ignorance, incompetence, and outright hostility of the employees has made it one of the worst DQs in the country -- and I say this having just visited a few. I pulled up to the drive thru and asked if I could have a Reese's blizzard with fudge. The guy on the other end scoffed at me and said it would be extra. Doesn't tell me how much. I ask how much. He says fifty cents. Ok fine, that's reasonable. So I tell him that's fine. I add another thing to my order and when it's done he laughs at me again like I'm the biggest idiot in the world even though I'm not the one working at a DQ spitting distance from a university but whatever, unearned derision and resentment are a young person's birthright. I pay for the blizzards and go to campus to eat said ice cream only to find that this vengeful little blizzard fascist has put a small dollop of fudge on the very top and then not touched the rest of it, so I paid his DQ tax and got nothing for it. I get that these are not jobs most young people take super seriously but with a community of thirty thousand young people nearby it seems like some basic standards could be set. Like, don't mock your customers to their faces and then intentionally mess up their orders. When the DQs in West Virginia are outclassing you you know you're doing a bad job. There's a reason this DQ has one and a half stars. Time to tear this relic down and replace it with a vegan restaurant. read more

If I could do no stars I would. If you like Dairy Queen and want to continue liking Dairy Queen, don't go to this location. If you don't want to develop anger issues, I recommend not going to this location. They were so bad I actually hate ice cream now.... I'm not even lactose intolerant! The staff were all terrible at their jobs and half of them were high. If there was a manager working they are doing a fantastic job.... At becoming the worst Dairy Queen in Oregon! It takes 3 steps to make a blizzard... and all you need is to be at least 1% smarter than whatever you're doing. These workers are clearly incapable of having a decent work ethic and can literally eat dirt. There is 4,341 Dairy Queen locations in the US as of February 2023 and this one is by far the worst. Oak ridge Dairy Queen is better quality. Figure your shit out DQ read more

Staff is weirdly argumentative when asked to correct incorrect orders and they regularly close 30mins to an hour early. Something has been wrong with the order every time I've been there. Just go to the Baskin Robbins across the street honestly. read more

Food costs more here than other nearby Dairy Queen locations. No indoor seating! No bathrooms!?! read more

THIS IS A DAIRY QUEEN NOT A FRENCH BISTRO. So your standards do not need to be the same. They make ice cream and its good. What more can I say? Long live the Dairy Queen. read more

Unbelievable prices...! Warning; look at the prices on the menu before placing your order. Fast food should NEVER cost more than a sit down meal or make you want to vomit when see what it cost. The "combo" is supposed to come with beverages but this was unclear until we saw the receipt. We weren't given cups. Why is this place still open? I wish I'd looked at the many one star reviews sooner. The responses from the business are as unhelpful as the staff and as basic as fast food. Ripoff. read more

Dairy Queen Grill & Chill - Receipt... Fast food should NEVER cost more than a sit down meal or make you want to vomit when see what it cost. - Ice Cream & Frozen Yogurt Near Me - Eugene, Oregon

The servers were extremely rude. I work in The restaurant industry and I am the last person to ever complain knowing how hard it is to work anywhere in fast food. I asked for my burger with extra cheese and then they got mad at me for having to go get the extra cheese even though it was in the ticket and they charged me for it. I was so patient with them because you never know who is having a bad day. However I was mid conversation with the servers and they both just walked away from me. We got our food and it was cold and stale and tasted like cardboard. I have a Dairy Queen in my hometown and we absolutely love it. Just the fact that I'm taking the time out of my day to leave a review says a lot about this establishment. They are also out of hand sanditizer. I wouldn't feed my dog here. I don't even want to post one star but I had to. Dairy Queen is awesome it super sucks that this location is the way it is. Also their blizzard machine is way to loud read more

Dairy Queen Grill & Chill - Dairy Queen Bandon ranch burger - Ice Cream & Frozen Yogurt Near Me - Eugene, Oregon

We love how close this is to campus but the quality is BOOOOOOFF. They never give you enough toppings even though they charge you 50 cents more if you ask for EXTRA. They never have a good ice-cream to topping ration and there is this one worker who has a absolute attitude. He can't do anything without a snarky look or comment and always gets the order wrong. They must up their service. read more

Dairy Queen Grill & Chill - Ice Cream & Frozen Yogurt Near Me - Eugene, Oregon

Went here to have dinner w my family. As I pulled up to the window I did what I thought was correct and was wearing a mask. The employee looked at me and said, "Oh a mask!? But I know you got the vaccine and you know I did..." My wife and I were shocked an employee would bring this up at all, much less in such a combative tone. We told her the truth, we have two children w out vaccine and want to keep safe, she proceeded to ARGUE MORE! She began asking us how far away from her each of us were and only stopped when we just stopped responding. I get that we can have different beliefs but being belligerent to a customer (whole family w two young kids) who has done nothing is NOT APPROPRIATE! read more

Save yourself money and don't go to this location. They fill your fries, cheese curds, and drinks half way in their box. The service is terrible they can never hear you and ask you to repeat everything 2-3 times. I had to scream at the microphone for my order to be heard. It's a terrible drive through that's hard to get in and out of. Also I got my food cold... i don't even understand how. read more

I'm a blizzard guy. Screw everything else that DQ serves, just mix me some soft serve and various other treats and send me into a whirl of icecream bliss. The Campus DQ location however, is sub-par. The staff seems frantically over worked. Their counter is messy as they have no time to clean it. Blizzards are poorly mixed, and one person in my party actually got the wrong order. It's truly the service that detracted from this blizzard, because lets face it you can go to any DQ and get practically the same product. read more

Service is generally pretty good at this DQ considering that most of their customers are college kids. By this I mean to imply that as a general rule "college kids" care less about service and more about convenience, less about food quality and more about quantity, and less about the general upkeep of the establishment if the people serving are "stare worthy" (attractive) But hey, can you ever remember a time when you tasted a bad blizzard or peanut buster parfait?! read more

Dairy Queen Grill & Chill - There's always time in a day to stop for a blizzard - Ice Cream & Frozen Yogurt Near Me - Eugene, Oregon

Get the blizzard, jeeez if you're not getting a blizzard you are really sheisting yourself. Also highly recommend getting the chicken tenders with a side of gravy, it is a staple. The most profound experience one can have at Dairy Queen is when you're absolutely blitzed so just make sure you've had enough bev and have a wild time! The cook is amazing. This is THE dq to go to. read more

Stopped here after some appointments across the street. A dipped cone sounded good. I got a dipped cone that looked like the leaning tower of Pisa! Was just a sloppy mess! I mean come on! At least try at your job! I get I am writing a review for DQ, and about a friggin leaning cone! I guarantee I am not the only person to get disappointed to get a leaning tower of terror from them! read more

I am rating 5 stars for the experience we just had. Got a sauced n' tossed chicken strip basket and a soda. The chicken was delish and hot even when we got home. The person at the window was very friendly and you could tell they like working there (shocking to me but I respect that) I am giving the cashier person 5/5 stars for customer service. read more

I ordered an m&m blizzard and essentially received a cup without anything but soft service ice cream in it. This is my experience every time I go. It's really disappointing and I wont be going back. read more

This was my first time going to a dairy queen and I had heard good things in California since that's where I'm from but the service here was horrible. My sister and I went and I have never been there so there were these things called cheese balls or something like that and I asked the worker what they were and she said "I don't know! I'm new" and in my head I'm thinking I'm like okay, that's not an excuse, you can ask one of your other Co workers. So I didn't order them. Then my sister ordered after me. Meanwhile we were waiting for the food, I went to the restroom and they gave my sister her food 1st and she texted me, "I think they gave your food to somebody else" and she had already told I think the manager or the girl that was working there and it was an asian girl with dark hair and she didn't believe my sister, she waited for me to come out and tell her that they had given my food to somebody else and so when I came out, I told her and instead of apologizing or anything she just gave me attitude and remade my order. Then when it finally came out, she didn't even give me a bag with my food or say sorry or anything. She was just rude and so unprofessional . And they should teach their new employees about the menu because saying I don't know is unacceptable and rude!! read more