I've been coming to this waxing studio for 5 years now, and I honestly wouldn't trust anyone else!…read moreFrom the moment you walk in, everything is always spotless and beautifully maintained--it immediately puts you at ease. The level of cleanliness and professionalism here is consistently top-notch. Helen and Samina are both absolutely amazing--so kind, welcoming, and attentive. They always make sure I'm comfortable and take the time to explain anything if needed. Their expertise and warm personalities are a big part of why I've stayed loyal for so long. If you're looking for a clean, professional, and genuinely friendly waxing studio, I can't recommend this place enough. I'll definitely keep coming back!

Excellent service, good prices. (TMI ALERT) As a man getting a Brazilian, I appreciate their…read moreprofessionalism and unflappable demeanor.

I've been getting bikini wax with 'May' for couple years. She's the best in the area as I've tried…read moreat 4-5 spa places. She's very polite and gentle. It's the least painful I could get for waxing. The area is clean and organize. The whole spa area (include massage and haircut, etc) has very strong COVID precautions. Appointment only! Her schedule gets booked up very fast

Highly professional, higher personable…read more May is wonderful. I was going to the beach and unfortunately, there were no times that worked for me via her website. I called and left a message with days that worked for me and she was able to work with me to make a new time that worked for both of us! she responded via text message within a few hours to scheduled. This was my first time getting sugared (previously always waxed) so I was curious and nervous. May eased all my concerns, answered all my questions, everything was very clean and safe, worked with me for what to expect, what i wanted etc. She made me feel extremely comfortable and talked to me the whole time. From the the booking, to the execution and the follow ups it was seamless and wonderful. Prices are fair and reasonable highly recommend and will be back

Tina is wonderful! She is skilled in sugaring and makes it as painless as possible. I come here…read moreregularly for Brazilians. In my experience sugaring does hurt more than hard waxing, but it's not unbearable. The astringent they use at the end smells amazing too. I'll keep coming here, as it's a convenient location, fair price, and they do a great job.

I've been going here for the past couple years now since I came home from college and every visit…read moreis easier than the last. I go to DeeDee! She's the best. Never felt more comfortable or at ease receiving a service before. And I swear she just gets quicker with time. Have you walking out as smooth as a baby's bottom.

Tina is a gem and I'm so glad I found her. Her attention to detail is perfection and strives to…read moremake you look and feel your best. Tina's studio is immaculate; I'm always so impressed with how clean and fresh the place is. She is a one woman business so she does require reservations and she does request you text upon walking in the door, which I greatly appreciate so my privates aren't exposed to strangers and there is a sense of serenity and privacy. Her pricing is very affordable and fair. I wholeheartedly trust this woman to do whatever she wants on me because she is just that fabulous!

I have never been treated so poorly by a service provider. I stopped going because I was…read moreuncomfortable and anxious each appointment. I find her prices to be higher than other studios, which I am ok with if the service is great, but unfortunately I was made to feel like she was doing me a favor and I was waisting her time. Unfortunately the laser treatments did not work and grew back pretty quickly.

I have been going to Pooja for a couple of years now. It is really easy to get an appointment with…read moreher via the Genbook website. Very quick. Wait time is nonexistent. I started off doing my eyebrows and then moved to full body wax with her. She tells me the process so I am not nervous.Keeps me talking to avoid pain lol Upon reading some comments, she could trim after she threads your eyebrows. Sometimes the hairs aren't align and look symmetrical. She does offer aloe at the end. She does put a cleaning oil after the waxes. Prices are great! I can't complain. ESP someone on a budget. I don't plan to seek another person unless I move!

The best in West Springfield! Pooja is great and doesn't over thread my brows. She's booked…read moreappointment only so sometimes hard to see spare of the moment. Otherwise, best brow service..period.

Got my brows cleaned up here. They did a fantastic job. Minimal pain and redness. Thank you guys!read more

Because I'm an avid yelper, of course I went straight to yelp as a resource to help me find…read moreservices nearby. I've lived in the mosaic district 2 years this month (Dec.). I apparently attempted to try this business some time ago, thus I receive text alert coupons. I usually only wax in warmer months, pre-vacay, or prior to my annual girls trip. Im still not a real fan due to my horrible grow back struggles with ingrown hairs. Then after a positive experience elsewhere and my friend saying "waxing with consistency" will decrease ingrowns and your hair becomes softer, finer and takes longer to grow back each time. For this reason, I have attempted to continue on a schedule. I tried to book with Ms. Annie's a few times online. My account wouldn't work, so I called to get some assistance on this day. The young lady on the phone was in a rush. I wanted her to help get my online account working properly so I would have the ability to select any available appointments slots posted, service provider, and have option to cancel/ reschedule within limits posted. Instead of helping to get my online account working, she simply booked the appointment. I called back in less than 15 minutes to request a change. She said, I'll make the change, but you'll have a $50 fee whenever you reschedule. I was mortified! That wasn't really smart. The only thing it did was solidify that I definitely will never book at this business!!! Poor customer service and vibes!! Also the online scheduling system didn't work well at all!

I've gone here for pedicures and manicures and I keep coming back because this place is so great! I…read morego to Kim for hard gel manicures. I'm so impressed by how long they last! I've kept them for a month before and they don't chip! Kim and all the staff are very kind and welcoming and considerate of what you want.

I've been going here for years, and has been my go to nail place in the Springfield area; however…read morerecently I had one of the worst gel manicures done and the business did nothing to rectify it. Mistakes happen but a lack of customer service is an issue to me. It's been two weeks and my gel manicures is chipped and peeling off. This seems unacceptable for a gel manicure and I've never had this happen before. The front sssk said they can't do anything over a week without management and gave me the manager's number. I called and left a message but never heard back. The pedicures have been consistently good so I would go for those but maybe skip anything else unless you have a technician you know and love

Great service! Would definitely recommend for anyone needing services. They're also very on time…read moreand organized.

After having had an extremely disappointing multiple experiences at the European wax center close…read moreto my house, this was a breath of fresh air. Customer service was great and I walked away with a very positive wax experience. Would return.

I went for my third time today for eyebrow wax and tint. I was pleasantly surprised she remembered…read morewhat we did the last time and had a recommendation for a positive change. I'm extremely happy with the results. She is extremely professional and friendly, which is the perfect combination. I look forward to returning for additional services. She also offered me a military discount, which I didn't expect. Very positive experience!

I read tha fantastic reviews the Burke Facebook group and knew Poonam was the one who could fix my…read moreeyebrows. She skillfully waxed, shaped and tinted my brows and I couldn't be happier. Her spa is not a secret and it was worth the wait getting an appointment. I feel like I also made a new friend today, Poonam is that comfortable with her clients! I'll definitely be back for a facial, highly recommend Cloud 9 Spa.

I've been a regular at this establishment since 2021, primarily for underarm and Brazilian waxing…read more The place is always clean and well-maintained. The service is fast and thorough, and Maria is both nice and professional. The cost is very fair given the high quality of service you receive. If you're considering a visit, I highly recommend it--you will leave satisfied!

Update: Maria is still amazing! When I first started four years ago, my first session was like…read more20-25 minutes. Shortly, after that, it went down to 10 minutes tops. I'm always in and out! I love it here.