I went for my third time today for eyebrow wax and tint. I was pleasantly surprised she remembered what we did the last time and had a recommendation for a positive change. I'm extremely happy with the results. She is extremely professional and friendly, which is the perfect combination. I look forward to returning for additional services. She also offered me a military discount, which I didn't expect. Very positive experience! read more

I read tha fantastic reviews the Burke Facebook group and knew Poonam was the one who could fix my eyebrows. She skillfully waxed, shaped and tinted my brows and I couldn't be happier. Her spa is not a secret and it was worth the wait getting an appointment. I feel like I also made a new friend today, Poonam is that comfortable with her clients! I'll definitely be back for a facial, highly recommend Cloud 9 Spa. read more

Excellent spa for facials. I got the luxury facial and I really enjoyed the massage and facial. Poonam was great and gives you 2 options, if you want to exfoliate or focus on the massage. I left feeling refreshed and new, and woke up the next morning feeling my muscles relaxed and loose. I highly recommend and will be coming back soon! read more

I needed a facial and saw all the good reviews on Yelp. Poonam was very nice and welcoming. She had serious precautions for cleanliness and Covid. She made me feel very comfortable and did a great job on my European classic facial. I felt very relaxed. read more

This is absolutely my fave place for facials! The environment is very clean and soon as I arrive I feel a sense of relaxation and pampering. Poonam is not only a professionally qualified & knowledgeable esthetician, her customer service skills reflect her genuine care of clients. I've been a client of Poonam for many yrs. I've traveled a lot, and have had a facial service in many countries and I still put Poonam at the top of my list of amazing estheticians. Her list of skin care services is extensive and her products are top of the line. Treat yourself to a little bit Cloud 9 read more

Poonam is the best. Her facials are amazing. I've been going for years (before covid) to have facials and hand and foot treatments with the neck and shoulder massage . She is the best in giving facials. I've had many at other places over the last 20 years and she's definitely the BEST!! My husband and son go there too. It is like being on a cloud. It's how I treat myself!! And I love every minute!!!!!! read more

I went in for waxing and Poonam took great care of me. She's definitely got the best COVID-19 precautions around (make sure to check the website to book an appointment). She was detailed orientated with the waxing, which pleasantly surprised me :) read more

Cloud 9 Spa is awesome! I have been seeing Poonam for over 11 years (prior to her opening her own business) for waxing, facials and massages. Service is always excellent, peaceful and won't rob you of all you have. The only trade-offs might be that it is not glamorous but I will trade glamour for great service and reasonable prices any day. Also the area is small so it probably isn't great for large groups (i.e. a wedding party or birthday celebration) as there aren't a lot of places to sit for more than 2 people outside of the 2 treatment rooms. All that being said Cloud 9 Spa is my go to place every time! Love them! read more

Right on time, great job and very efficient. I recieved waxing and eyebrows (which were way due) done in 25 min. Thank you!

The owner is very friendly and makes you feel comfortable when getting waxed. I got a Brazilian and eyebrow and she did an excellent job! I was surprised she didn't use a hard wax for my Brazilian but everything turned out great so ‍ read more

I have my eyebrows waxed and tinted here every few weeks. The owner is such a lovely lady. While the tint is on, you're left to relax, while listening to calming music. My eyebrows always come out perfect and all for a very reasonable price too!! Only $24. Really love my visits to Cloud 9 Spa. read more

This is my go to place for a mini facial and waxing. Poonam is great! My face always feels great after an appointment with her. Very relaxing environment and I always enjoy catching up with her about life and kids. I made an appointment for my daughter the day before prom and she really enjoyed being pampered. I highly suggest this business! read more

I found my go-to place! I just moved from California and I was looking to continue my skin care routine here in the Burke area. I was nervous that this may be one of those spas that only cared about revenue and not the actual customer. Not ONCE did Ms. Poonan try to sell me anything!! I opted to go with a 75 minute customized facial so we could discuss my habits, diet, skin care regime etc... she is very knowledgeable and knew exactly what my skin needed and the results I ultimately want to achieve. She was able to tell me every single ingredient in the product she was applying to my face and how it will be beneficial. I loved that I automatically felt super comfortable with her and that she REALLY, seriously seemed interested in my skin/s progress. The facial was fabulous! Extractions were used with two q-tips, not those painful, needle-tip torture tools. I bearly felt the extractions. I opted for a chemical peel to help with hyper pigmentation and to be really honest, my skin looks and feels so much smoother- I can already see the progress and I just had this facial done this morning. To top it off, I asked for a facial and I still got an arm, neck, head and upper back massage. Price is VERY reasonable- obviously the prices range but for 75 minutes, facial, chemical peel, free product samples AND the massage....$85. I will definitely be returning and continue my skincare regime with Cloud 9! read more

This is my first time at Cloud 9 Spa, and I had an Excellent experience!!! I have been having threading done for 15 years now, lately my skin has become very sensitive. This is the first place that threading was not as painful as i have experienced anywhere else. Mainly because, Poonam takes the time to read the direction of hair and do it gently. She made my service so realxed, not at all rushed like other places. Infact she takes so much time studying my hair, i told her it feels as if she feels my pain if done roughly and takes every step to prevent it. Usually I don't trust a new person doing my threading. However, with her calm, friendly, caring demeanor made me relax and off guard, I immediately trusted her. I loved the experience!!! read more

Poonam was wonderful! Left her spa feeling renewed, relaxed, and beautiful. Her prices are very reasonable for everything you get. Great facial, relaxing massage, tips on how to care for your skin, and a nice chat. She's very friendly and welcoming and is the gentlest on extractions. Will definitely schedule more appointments! read more

I have been a client of Poonam's for nearly 15 years, before she started her own business. She is so friendly, kind and professional. No one threads my eyebrows like she does! I live overseas but make it a priority to see her for threading on my trips back to VA. My sisters and I are all fans of a Cloud 9 Spa and cannot recommend highly enough! I have also had spa treatments such as Indian head massage and facials. Excellent! read more

I'm on the fence with this place. Ms. Poonam is good but I did not see a big difference in my skin after I left this place. I initially scheduled a chemical peel facial but she advised against it after looking at my skin. Instead of doing the Vitamin C as an alternative, she did a deep hydration facial. Not sure why she chose this as my skin is really not that dry. She said we can try the chemical peel next time I come so I will provide an update when the time comes. read more

I love this place. I got an amazing facial among other things. The atmosphere is relaxing, the aesthetician is so nice. The prices are great, too. It took me a while to write this review because I don't want too many people finding out about my little gem but she's too good not to rave about! read more

I received an excellent facial at Cloud9 Spa. You can't help but relax once you enter the treatment room. The music is soothing and there are butterflies on the ceiling. I found the facialist to be very friendly and professional. The price was also excellent. read more

Amazing place..They provide a facial that is tailored to your needs....good products, amazing service provided by a lady who knows her stuff. I think at last, I've found my 'go-to' place for facials. read more

Just had a microdermabrasion treatment, mask, and pressure point facial massage. Feeling great and my skin looks amazing! Cloud 9 Spa is the best kept secret in NOVA. read more

The esthetician was nice, knowledgeable and gave good recommendations. The spa provides a comfortable environment with great prices. My skin has cleared up and I have recommended this place to friends. read more