I've been going to Andrea Rodriguez, @missalohaandrea, a stylist at Dada for a little under 2 years. I went to her to get my hair color switched up. I showed her a balayage inspo picture and she said she could get it done. She curled my hair once she was done so I couldn't tell how bad it looked. I sat in her chair for about 4-6 hours. The total with tip was $467.67.
Once I washed my hair and my hair was straight, I was horrified with how bad my hair looked. I reached out to her, with pictures, and asked her if we could fix this. I don't live on island so I had made an appointment with the limited time I would be on Oahu. She said that I could come in and get it fixed, never apologizing or taking accountability of what she had done to my hair.
On the day of the appointment, she texts me an hour before the appointment and cancels on me, asking if I could come in the next day due to a family emergency. I completely understand that emergencies happen so we schedule for the next day. The next day, she cancels 2 hours before the appointment due to her emergency. I ask her if I could just get a refund since I don't know when I'm going to be back on island anytime soon.
Trying to get a refund from her has been a whole process in itself. She would tell me that she doesn't that she doesn't have the money right now so she doesn't know how soon I could receive the refund. I got my hair colored on May 31st, asked for a refund on June 17th, and requested if I could get the whole refund by July 11.
I couldn't even wear my hair down because when I'd look in the mirror, I'd get so angry and emotional. My hair was completely unblended and so damaged. I've been trying to use conditioning products to try and reverse the damage.
Communicating with Andrea about a refund wasn't going anywhere so my boyfriend went to the salon to speak to the manager, Steven, since I don't live on island. Steven was very kind and took the time to look into the situation. He took accountability and responsibility to resolve this issue, even though it wasn't Dada's fault.
In the end, Dada refunded me $303.66 and Andrea refunded me $85. I was not able to receive the rest of the money, $79.
This has been such a frustrating process. I honestly believe that I wouldn't have received my refund if Dada didn't step in and help resolve the issue. My hair is so damaged and fragile now. Andrea has been unprofessional throughout this whole process. No accountability or apology with this whole situation. read more