This was a moving help-nightmare. Please learn from my mistake and don't use this company. I hired D11 to load a moving van through U-haul with the items which had all come on the exact same model of truck.
Bottom Line Up Front: We got two young untrained teens to move, with a supervisor who wasn't paying any attention. The crew could care less if the items arrived safely. They made no attempt to plan the loading and make it fit. They lied about having it all on the truck, then said it didn't fit. They damaged the garage door, said nothing, making us late for the unloading. Before the job was done or the two hours was up, they wanted the payment code. I had to drive four hours the next day to retrieve what didn't fit, and am left with badly damaged furniture and a destroyed painting. I had to pay for an additional day's rent to cover D11's mistakes.
The crew they sent was two young teens and a supervisor (may have been the owner). The supervisor spent most of the time on the phone setting up more moves. We walked through the house and talked about everything which had to get loaded. They kept saying, "Oh, you've got plenty of room. No problem getting this on the truck." I gave them a stack of moving blankets and added, "I have more bedding in these bags when you run out of moving blankets. Please wrap everything well." We also toured a shed with shelves, and I said all of these boxes need to be loaded. Yep, plenty of room.
While they were loading, I twice stopped the supervisor and said they needed to use care when loading, not to throw things on the truck. Before the two ours was up, they came and said, "We're all done, give us the payment code, we have another job to get to." I asked if they had checked all the rooms, Yep, we're done. I took them on a walk through, and there was at least one item left in every room. "Oh, the TV is going on?" Yes, that's why it is boxed up. And please put the fragile water color in the box behind the driver's seat, it will be safe there. I went to look in the shed, and found they had removed three boxes, and the rest was still there.
That's when the, "It's not going to fit on the truck," started. I reminded them that it all came on the same size and model of truck. I asked if anything could be moved to make way for the rest. "Nope, It's full. Give us the payment code so we can get to the next job." I had to scramble to call the owner and arrange for another day of rent, knowing that the new tenants were moving in starting in three hours. I had to scramble to make arrangements with the new tenants to leave my belongings in half of the garage. We were now late leaving to drive two hours for the moving help to unload at the new house. I noticed the watercolor painting was not behind the driver's seat, and hope for it's safety.
I hit the garage door button, and the motor worked, but the new garage door didn't go down. I tried a few times, then unplugged and replugged it in. Then I noticed a dent in the door. The movers had somehow hit the overhead garage door and knocked it off the chain drive. It took half an hour to diagnose what they had done (and said nothing about), and fix it. Thank you significant other with mechanical skills. We are now seriously late to meet the next set of movers. What did we find when we opened the truck?
A mess. No moving blankets had been used except to drag furniture over the floor of the van, and on the BACK of the furniture after I saw them throw a heavy item on top of furniture and stopped them. Wood furniture had been placed front face against the van walls with no padding, leaving rub marks and scratches. The dresser that the two teens couldn't lift had been dragged then pushed into place. When it hit the 1" raised floor they must have continued to push because the back and drawer glides were broken out. The repair estimate is over $1000, not including refinishing it. A large piece of solid cherry furniture has a 1/8" deep gash all the way across one side. They had crammed, maybe kicked, a piece of metal desk leg into the space. There had been no plan for the loading, and things were just dumped on the floor of the van. There was plenty of space, if they had planned and stacked items. It was simply a jumbled mess by untrained workers. Extra items had just been thrown in an unsecured high pile at the back of the truck.
They had heave-ho'd a lose pallet on top of the stack, which was supposed to be loaded first, and they forgot. This is probably what hit the garage door. It was not secured, and shifted back and down, landing.... on top of the water color painting which I had asked to be put in the cab of the truck. It broke the glass and destroyed the painting.
I called the owner three times and left two messages. He never returned my call. Just like the crew, he doesn't care. He got his payment code. read more