Quick check in at a kiosk, big waiting area with plenty of seating and very friendly staff! I had…read morean appointment and was in and out in less than 15 minutes. Great appointment and people.

My doctors office has faxed an order 3 times and Sonora Quest still doesn't have it. Last week I…read morewas able to talk to someone who told us they had the order. When my husband showed up at the lab they said they did not have it. It does not show up online. It's impossible to get through their voice response system. It simply does not work no matter what number you press. Trying to save a trip if they, again, do not have the order. This customer service is abysmal.

Everyone was very friendly and efficient. I didn't take too long getting my testing done. Also, had…read morea student in training and she is doing amazing and being trained well.

This was the fastest drug screen I've ever done, normally takes other places like 45 minutes or so,…read moreI was literally in and out in 5-10 minutes The only thing that was difficult was find the place but it was upstairs. Would highly recommend if you want to be in and out Not to mention, the customer service was awesome. Very polite.

I never leave bad reviews for businesses but I feel like it is my duty to say this so that the…read moreowners are aware. I scheduled a lab draw online with appointment out about one week. The next day I tried to add an additional test into my schedule but the portal would not allow me to do so (okay no big deal, I'll add it when I get there) when I arrived 10 minutes prior to my appointment I signed in, took a seat in waiting room & started to go to the website to look up the 2nd test I wanted to add. A young lady calls me up to the desk & says what are you here for? I said well I can't remember the exact name of the test but... and she cuts me off, "we literally have thousands of tests here I need to know the name" I'm trying to tell her I have a confirmation number from my appointment being scheduled & she can look up the exact name of the test, she keeps saying she needs the name & can't look it up, another (way nicer) lady in the back corrected her saying they have "hundreds of tests not thousands " and I say well if you give me a flyer or something I can point it out. She's huffing and being sarcastic like I'm dumb for not knowing the test name. I say go her let me go to your website one moment and I'll look up the name.. she again is saying how there's so many tests there's no way for her to know. I'm shocked she can't just look it up by my name. Mind you I'm fasting, hungry, no coffee, I have a ton of personal stuff going on & this woman is treating me like trash. I tell her, "there is actually another test I wanted to add, I say you don't have a flyer I can look at?" She rudely says no. Also no one else was there but me, so I was not holding up a line or anything. I tell her again okay one moment let me go to your website. I'm thinking this is ridiculous. She finally says oh, did you say you have an appointment? I say yes that's what I've been trying to tell you. I'm so flustered I can't find the 2nd test on the website. The "nice lady" in the back suggests the 2nd test I may be looking for. The one she suggested was only $50 but the one that I saw at home was $100 so I don't think it was the right one I wanted but I just agree & pay it because I'm so flustered. Once I set back down in the waiting room the rude one goes to playing on her phone as she holds my drivers license (I found that odd and unprofessional) I can also hear the mean girl making fun of people that come in not knowing what they want - WOW . Then the mean one calls my name, she will be the one drawing my blood. GREAT - i thought this horrible woman is going to pull out the biggest needle to use on purpose. SURE ENOUGH. It was the worst most painful draw I've ever experienced. I have donated blood dozens of times. I always get compliments on my veins by medical professionals & they comment how easy it is to draw from me. But for some reason this is the first time in my life it hurt like hell. THEN she has the cruel audacity to hold the needle at an angle . It seemed to take so long I started squeezing the ball even though she told me to release my grip. I did three big squeezes to speed it up as fast as possible it was horrible. Now I have a huge silver dollar sized bruise on my arm and look like a drug addict. Thanks a lot. I had family photos this weekend and had to cover it up awesome. I'm sad about all this because I just discovered this business & was so excited. if you choose to go here I suggest driving out of your way to use any location but Glendale AZ. I hope this review helps the management address training and professionalism so future patients don't have the same experience. EDIT: It's now four days since my appointment . The bruise on my arm is now 3" long and 2" wide. I firmly believe the person who drew my blood did this on purpose out of spite. - also i noticed her playing on the phone with my drivers license when i took my clipboard back, so it was prior to paying. I know it's a minor detail but trying to be as accurate as possible.

Please go somewhere else. This location is careless and rude. They messed up my labs, promised a…read morefree redo, then refused. The dark haired front desk woman had an attitude from the moment I walked in.

Came here for an employment drug screen. The hours posted online and on the door say 8:00AM-3:00PM…read moreand that they're closed from 12:00PM-12:30PM for lunch. I got here at 11:43AM and the door was unlocked, the door from the lobby into the back was left open and no one was up front. At about 12:01PM the lady came back and was like, "How did you get in here?!" I must have scared her because she wasn't expecting someone to be in the lobby. She did my drug test despite it being her lunch time. She was really nice and called me "babe."

Waiting for 3 hours and still waiting. Disgraceful. Currently 27 people waiting with only 9 chairs…read moreand a waiting area that can't handle this many people. Only one employee working. She is checking people in and performing the lab tests. ONE SINGLE PERSON DOING INTAKE AND TESTING. There must be some regulation concerning this situation and I'm going to find it.

Book an appointment if you wish to access this facility. I came in as a walk in. I should have left…read morefor my xray a long time ago but I think I was too optimistic. I came in at 11 am. It is over an hour an a half now. I was 15 in the cue, went down to 3, then back to 9, down to 2, bumped to 3 again. Make an appointment and even those who did had to wait a very long time. Once I was taken in, Nathan was amazing and brought in the team lead, Esmeralda who got it flowing the first time. I was going to give this a one star but to be fair, they are now a three. They were understaffed.

Women with attitude and nothing is their fault. Going through system updates and lost my standing…read moreblood work orders. Said it was the Dr fault. Called the Dr and they've complained multiple times to their Sonora Quest rep and nothing has been done! I wish there were alternatives. Or at least they can start with people that don't have attitudes.

It's hit and miss I showed up a hour early I was in the area. Everyone was coughing and sick in…read morethere including some staff. They do have a front desk rep but they just prefer you use the self check in and if they need you for anything they'll call you. Be kind to the office staff they will tell you to leave. The rating is due to the lack of cleanliness inside the waiting lobby.

I am going with three stars because I think things could be better. It is confusing for some to…read morecheck in via kiosks. The desk is rarely staffed, I think the staff are assigned to other things but not necessarily the front desk. This place gets busy, but the good thing is they have a TV up so you can see where you are in the queue. I like to staff myself in advance, rather than go and wait... I am not even certain you can just walk in and wait. Once you get called back for your lab work things go smooth and efficiently.

This location never fails me. I'm a hard draw, and Jill gets me every time. The location is…read moreconvenient, the staff is friendly, and Safeway's donut selection is usually pretty good if you needed to be fasting.

Having blood drawn is never a pleasant experience for me. I have small, rolling veins and usually…read morehave to be stuck multiple times for them to get enough tubes of blood for processing. I've been to this lab several times now. It's inside of a Safeway, so it's smaller with a shorter wait time, if any. The last two times over the course of three months Jill has been my phlebotomist. The 1st time she was the only person working. The second time she did have help at the front desk processing paperwork and checking people in. I did have to wait this draw. Four people in front of me but in all I only waited 15 minutes past my appointment time. So, Jill was great for me because she listened. I told her my past troubles of them getting blood from my arm could she please just take it from my hand. She looked at my veins and agreed that yes, my hand was probably a more viable option. One poke, four tubes of blood and I was on my way. The best part, the next day I wasn't bruised. I will continue to use this lab as long as it's an option for me. All the ladies I've come in contact with have been wonderful.

This place is great. You can talk to a real person, don't have to wait longer than 10-20 minutes,…read morethey give you a QR code for your results, and get them back to you quickly. You can even upload your imaging order. I didn't have to spend hours trying to get them to find a form or trying to get my results over to the doctor, which makes this a zillion times better than the other imaging clinics in Phoenix. My only complaint is that they didn't tell me they go on lunch from 12-1 so I showed up at 12:40 for a 1PM--schedulers should tell you that you don't need to show up 20 minutes early if it's during a scheduled lunch break.

Having spent several decades in ambulatory healthcare administration, I was struck by the…read moresignificant breakdowns in intra-office communication at this RadNet imaging center. The problems appeared to involve both my medical circumstances and the appointment process itself. Most concerning was the imaging center's apparent failure to communicate important limitations in their capabilities to the ordering physician in advance of the appointment. The result, in my experience, was nearly two hours of unnecessary waiting, followed ultimately by cancellation of the scheduled scan by the imaging center. RadNet is a publicly traded corporation whose business model centers on owning and operating diagnostic imaging networks across the country. While medicine has historically been viewed as a profession insulated from direct corporate control, the growth of companies like RadNet illustrates how large, investor-backed corporations are now deeply integrated into the delivery of medical care. In my view, this represents a contemporary example of corporations being permitted to function, in substance, as medical practice enterprises, and I believe the implications for patient care warrant serious consideration.