I so appreciate the opportunity to make an appointment to meet in-person or virtually with a…read moremedical professional at a CVS MinuteClinic as that is often more convenient than setting up an appointment at a doctor's office. I looked online two days ago to make an appointment for this afternoon as I have learned there are few options on the day of an appointment (though there are sometimes some). It was easy to fill out online forms and pre-check in to save time upon my arrival. I literally only had to click a button in the CVS app to say that I had arrived. About 5-10 minutes after my appointment time, a medical professional mentioned that two people were booked for the same appointment time (which they later confirmed is normal practice). Even though one of the times was mine, someone else arrived just before me, so he got to go in first. I ended up having my appointment 25 minutes later than my appointment time. While the medical professional was very professional, a good listener, and gave me solid advice after checking on me, I felt like the time I was waiting to go meet with her and the time after I wrapped up was not a good use of my time. I was also given in my appointment summary a list of which medicines I should pick up, from where, and for what quantities. I ended up going to the CVS Pharmacy to discuss what I was told to find. In one of the cases, they had the item behind the pharmacy. In another one, I needed help determining which of three items to pick up. In the last one, I was told no such quantity exists at the store; in that case, I found the earlier medical professional I met in my appointment, and she helped me find something similar to what she suggested I get (even if the pharmacy was unable to point me the right direction). The MinuteClinic area was a bit messy upon my arrival with Kleenex laying around a table and some protective masks on the side of the space. There were check-in devices to speed up anyone's check-in process. While I was waiting for my appointment, a concerned customer came over to the MinuteClinic area and had no idea he had to make an appointment and that walk-ins had difficulty seeing medical professionals there. I explained how to use the app, how to create a CVS account, and how to make a MinuteClinic appointment. No appointments were available for today at the location but there was an open appointment at another location. He spoke to the medical professional at this location but she told him he could only fill in if an appointment didn't show up. All in all, a great service and concept, but the experience today was only okay.

MinuteClinic should be avoided if at all possible. They are set up to commit fraud via false…read moreadvertising. We had a condition that we knew needed prescription medication to address. I went to their website thinking my regular doctor would not have immediate bookings. I filled out their information request and specified exactly what the condition was. The Site not only specified they COULD and WOULD treat it but it was on a standard drop down as well ensuring there was no question that the issue was a known one. I schedule an appointment, go to it, spend 6 minutes talking where the NP clearly agrees what the issue is and then... Says Minute Clinic cannot prescribe or help at all because it's a longer medication. They informed me there was nothing they could or would do and told me to go see a different Dr. Advised if they were refusing to assist with something they explicitly said they could handle to get my business then they needed to ensure I was not billed. The NP got defensive at that and smirked at me as they said they had to move to their next patient. I called Billing where they tried to repeatedly get me to agree that "The Patient was seen" refusing to acknowledge the false advertising. Escalated to a Supervisor where I was on hold for approximately 15 minutes. They came back and tried to again tell me "Since the patient was seen a supervisor won't help you either." Making it very clear that their talk time was being hurt waiting for a Supervisor. Advised again they were committing Fraud and False Advertising and needed to transfer me to a supervisor if they were unable to help. They became snarky and sullen and told me to hold more. A total of 30 minutes pass with the rep coming back to say they're still holding for a supervisor making it very clear they have a staffing issue or are refusing to assist and just waiting for me to get off the phone. This continued until I had to leave because, thankfully, the normal doctor I have for this had a cancellation and could address the issue. Again, under no circumstances go to MinuteClinic as they are trying to scam you.

Made an "appointment" for 8:15. Place opened at 8. Literally second appointment of the morning…read more It's almost 10 am and still have not been seen. Why offer appointment times? There was no one else waiting behind us when we were brought back. The walls are paper thin so heard the person that was scheduled before us finally came out of his room and ask what the hold up was. I used to love this place but the wait times are out of control. We will not be back.

There's no point in scheduling an appointment here if they don't even let you know with a…read moredisclaimer while booking that it's in order of "urgency" so don't bother making an appointment. Waited over an hour for below average care.

I accidently lacerated my right arm and needed immediate medical attention. I applied pressure to…read moremy wound and went to the HonorHealth Urgent care at 7th Street and Bell in Phoenix. When I arrived, Aerial greeted me and immediately realized I was injured and got me processed quickly and I was taken back by Megan. Megan cleaned my wound and Brittany closed my wound with stitches. Megan and Brittany were very professional in the medical care they provided me and were very comforting as they addressed my injury. The staff at this location were all professional and friendly. Hopefully, you will stay healthy and not need urgent care but if you do need urgent care, HonorHealth at the 7th Street and Bell Road will take care of you.

Waited 1.5 hours. Asked how longer and couldn't estimate. Unfriendly. Left. Horrible atmosphereread more

Wowsers! I have the best experience today. Everyone was super nice from the receptionist to the…read moredoctor, but I have to pay special kudos to Christopher the office manager who was the nurse assisting me. I don't go to the doctor. I don't take medication and I don't like anything being done to me like shots or x-rays. So basically I'm like the worst patient ever. I had to go today, because I've been feeling lightheaded a bit dizzy and hearing my heartbeat at night, which sounds weird. OK I know, but anyways they decided to do an EKG and test my sugars, so Yep that means Christopher had to puncture my finger with something to test my blood. And he was the kindest most gentle man ever! I say that because basically I'm a big baby, and even at 62 years old, I do not like any sort of needle coming near my body. He did not roll his eyes at me or act like I was crazy he was super patient and understood my fears. He was very compassionate and I super appreciate him! I highly recommend this urgent care !

My husband and I visited this urgent care on April 22, 2026. I'm leaving this review because Devon,…read morethe P.A., was extremely unprofessional. While waiting to be seen by him we heard him exit the room next to ours and begin to disclose that patient's information to a coworker. He was so loud we could hear him from our room. I know that is a violation of the patient's rights. When he entered our room he seemed informed of our situation. He had to examine my husband's wound and well-- he began shouting, "OH WOW THIS IS BAD. THIS IS SO BAD. I'M SO SORRY BRO. YOU GUYS NEED TO GO TO THE EMERGENCY ROOM LIKE RIGHT NOW." That may be slightly paraphrased but that was the gist of it. His panicking caused me to panic. As a professional, he is supposed to maintain his composure and direct the situation, not cause hysteria. Looking back on that event, I am very displeased with the situation. The only good thing was that the wait time was only 20 minutes.

I visited due to a very bad sinus situation with a horrible sore throat.  In addition, I have a…read moresprained toe.  I was seen quickly,  staff was great, wait time was short, and all my issues were addressed to my extreme satisfaction.  It hasn't even been 24 hrs and I am already feeling better.   I highly recommend the desert ridge location.

This place is complete TRASH!!! What is the point of this place if they make you wait an hour after…read moremaking an appointment online and they don't have ANY equipment!! They can't give you an iv- they don't have ANY equipment whatsoever! My urgent care in California has EVERYTHING! Now I have to go to the emergency room and wait TEN hours!!! Absolutely ridiculous waste of time and money!!!!

We have had extraordinary experiences with Dr Windsor. She is compassionate, highly intelligent,…read morekind, diligent and really knows medicine. In fact she saved my husband's life during an extreme medical crisis. So yes, I highly recommend her.

I recommended doctors of the valley to a friend and his report. Is that a Doctor MK Harper was…read morenothing short of extraordinary.. she spent the necessary time to evaluate my friend and made good recommendations and prescribed the necessary medications. Dr Harper arrived on time and was very friendly and professional. She spent close to 45 minutes with my friend, which is much more than any Doctor would spend with anyone.

Took my mom here because she had a bad cough. They tested her for Covid and the flu, which she was…read morenegative for both and they took a chest x-ray. There wasn't too much of a weight, but it did take a bit of time. The staff was very kind and attentive to my mom. I really liked that I could make an appointment online.

25 minutes after opening they finally sent the first patient back. Next time I will go to Honor…read moreHealth. Nurse was wearing perfume as well which aggravated my symptoms. So far not impressed that they are prepared for the day. And the doctor was nice, but then they sent a different nurse who had perfume on. Who lets people wear perfume at doctors offices with people who have allergies and are sick? That's insane.

The ease of appointments are the only reason I continue to use Mr Dr Now…read more Our practitioner Krystle Ray is amazing. However if you have any kind of question you might as well forget about getting any help. The practitioner will not receive any messages via email or thru customer service no fault of theirs. they simply don't get any communication from customer service platform. You must book an appointment and pay fee for literally anything you need including a refill, insurance authorization or an error with bloodwork they wrote orders for. This is definitely a management/corporate issue that needs addressed.

This is a bs charge they never do this and I as them not to do it and they still add this into the…read morebilling I highly not recommend this place to anyone ell.

Terrible experience. I mad an appointment for an annual physical and when I came in they told me it…read morehad been canceled by their call center. They never even notified me to reschedule or cancel. Total waste of time.

Dismissive, did not address my needs, won't return my calls, and supervisor won't respond either…read more Went in for my annual paperwork for ifmla. Was established patient with my pcp since 1996, but he retired so I thought another md at this practice would have my records and I could continue my care at this practice. WRONG!!! after 15 years of having this leave d/t serious health issues and this "new" MD didn't complete the paperwork, medical assistant won't call me back. I had an appointment for what? She was rude, condescending, and putting my livelihood at risk without the legal protection I I need for my health conditions! On the search for new PCP while trying not to get fired from my 15 year position d/t missing work for my serious medical condition Dr Vasireddy is not a good Dr. Run!

Nice staff but terrible communication. I was suggested to go to a specific secondary location for…read moretesting and that my results would be back same day. It is now 3 days after and I had to call the clinic back for my results (when I was told I would get a call back same day from the doctor with my results). When I called back today, the desk lady gave me my results instead of putting the doctor on the phone to throughly explain it.

Wow!! I am over the moon at the service and kindness we received at this office. They were helpful…read moreover the phone and said there was no wait at that moment. It took us a little bit to get here and there was still no one else ahead of us. The person at the front desk is kind. The doctor and assistant that helped us were professional, good with my 7 year old, and really kind spoken. They explained everything really well. The appointment was over in a very reasonable amount of time. They gave my daughter a little stuffy as she left. I'd absolutely recommend this office and will come again if needed