Terribly disorganized. Management is apathetic. The left hand has no idea what the right hand…read moreis doing. My doctor accidentally ordered a no contrast MRI. I spotted it and contacted SimonMed. They reassured me that they would handle the communication. They did not and it messed up the scheduling of my surgery. It is best to stay away from this company!

Communication between offices about paperwork YOU require would be sufficient. Nobody did anything…read moreto ensure the paperwork was correct and complete prior to my appointment date/time. I showed up waited 35 mins to be told the tech will not do the 1 test because they couldn't get the paper of the 2nd test. Mind you these are STAT tests. I personally drove over to the other office to have the paper printed and faxed back to Simon med so I can hand deliver it. Which would not have been an issue if I was notified more than AN HOUR before my check in time. Now this caused me to miss my appointment by being refused service, took up 2 appointment slots someone else could have had and delayed my test for 10 more days. Although you understand my concern and offered me to talk to the tech, there is no office manager contacting me, ensuring that their employees and staff will be trained properly to avoid this happening again in the future. This is not a grocery store. This is a healthcare system and it should be professional. It's far from that.

i am very disappointed in this office . They made an appointment for my elderly mother twice…read moreknowing their MRI machine was down . The first time they did not call to notify her and the second time they thought they'd try to see if the machine would work. I'm pretty sure whomever is responsible for this office would want her mother taken care of better . quality zero care zero professionalism zero . Make sure they are functioning before you go for your appointment .

I had a great experience with Simon Med. Before my appointment for a mammogram, I received an email…read morewith electronic forms to complete online. I also received a reminder call the day before my appointment. When I arrived to the office, there were quite a few people in waiting area, but I didn't hear or see anyone waiting for long periods of time like some of the other reviews mention. KAYCE performed my mammogram and was very friendly and welcoming. The mammogram equipment that this clinic uses is made by Siemens, which is a very reputable manufacturer. The compression wasn't uncomfortable at all ( women readers will know exactly what this means!) KAYLEY was also great w/ my Ultrasound. I felt like both technicians were very knowledgeable and qualified.

Awesome customer service, amazing techs.read more

The office is large and nice and cool when waiting for an X-ray. The staff was prompt and…read morecourteous. The wait time was not long at all so I can't complain whatsoever. They had little lockers to put my daughters clothes in when she changed to get her X-ray. That was pretty convenient.

0 ZERO NOT even one star too much man . Two Times I come here and front desk oh my gosh. Absolutely…read moreunacceptable service at SimonMed Imaging on 55th Ave & Thunderbird in Arizona. I've been here twice, and both times the front desk was beyond unprofessional. The attitude, the lack of urgency, and the total disregard for patients' time is shocking. It's like customer care doesn't exist here. If you value your time, sanity, and being treated with basic respect, do yourself a favor and go somewhere else. This place needs serious management intervention. Not even one star -- zero is too generous.

The front desk needs to get it together…read more They gave the tech the wrong persons information and they started scanning the wrong side. I had to Correct them and spent 1.5 hours there only to find out they didn't need anything else from me Also they charged me 2 co pays when I told them I shouldn't have a co pay. It's been 2+ months and I'm still waiting for my refund. Called multiple times and went in person to try to resolve this.

I had to have an MRI and I'm in constant pain from neuropathy. I was dreading it so much. I had the…read more2 most wonderful people helping me through the procedure. Abraham and Brittany. You both deserve big raises for caring so much about your patients. I can't thank you enough! You went way beyond any expectations for kindness . Donna Hunt

When you get there, the receptionist check-in people appeared to not want to be there and do not…read morelike their job. When we got called back, the lady had no idea what exactly the orders were for and had to go back to look at them. The documentation had the fax number as to where to send the results to and they still sent them to the wrong place.

I had to get an ultrasound done here and had an AMAZING experience. Parking was easy, finding the…read moresuite was easy, did not have a wait and was brought back within 5 minutes. My ultrasound was with a really nice gentleman and he made me feel comfortable and confident throughout the process. Took a total of 10 minutes.

Well I had another image Scan for my kidney function today, Nuclear Medicine Renal Scan, and was a…read morewreck over it, after having Bladder Cancer and doing CT Scans quarterly I was really concerned about this one. I got there early and checked in and the girl at the front desk was very nice and accomodating. I sat down for about 5 minutes and they called me back I was greated by Kerri S. and she was a breath of fresh air, very nice, told me everything about the test, checked all the boxes off with questions and was very accomodating when it came to my night bag and explaining everything, we were joined by Rachell C. and she was just as nice and caring about how I was doing they were both keeping an eye on my overnight bag, (no Bladder due to Cancer) and were so informational about this test to me and Kerri had no problem finding the VEIN in my arm which was a huge relief!!!!! So High Five to Kerri and Rachell for making my visit the best ever, you go girls!!!!

Friendly staff, very professional. For mammograms they offer spray deodorant for your use of you…read moreforget to bring your own. This is my second time here. My PA sends over the order and I call for an appointment. No problems getting a first thing in the morning appointment and I have been seen in time.

This place is another medical facility that totally disregards people's time and doesn't do…read moreanything to stay on schedule. Would never ever ever recommend this location. It was mandated by workers comp otherwise I would avoid this place at all costs unless you have all day to spend with These morons. Customer service is an absolute joke. If I could give them a -0 I would.......

I had to bring my son for an X-ray. I didn't catch the front desk woman's name but she was polite…read moreand checked us in quickly. The gentleman who took care of my son I really wish I caught his name, he was great with my son! Very patient and friendly made my son feel comfortable, he also explained the process to me and my son's DR had the results in the morning. It was a great experience our wait time was 10mins at the most, we went around 4pm. Not that I'm hoping to but I would come back if I needed to.

Friendly service, quick and convenient appointments. Valley Radiologists responded quickly and…read morebooked a mammogram appointment for me the very next day. The front desk clerks and radiologists were friendly. The dressing room was a little tight and uncomfortable, but other than that, the radiologist was professional, thorough and quick. I did not go home bruised and battered.

Front desk employee was cordial/professional. My appointment was at 6:40pm and I was leaving by…read more7:00pm. Doc was professional and understanding, listened to everything I said, did everything she was supposed to do. Easiest trip to an urgent care I've experienced. I'll be back when I need it.

Appointment times are not honored. I am 30 min past my appt time and still in the waiting room…read more Same thing happened last time I came here. Not coming back again.

Radiology. Doctors are great, get you in and out. Rude office staff and high school mean girl…read morestunts if you don't follow the rules.

They did an excellent job taking X-rays of my prosthetic knee. It's not a typical knee replacement…read moreand required skill to get useful x-rays.