Such a chill environment! Friendly staff whose interactions with each other make you smile…read more Ask for Sena she is amazing! I love my hair!

On August 28th my 17 year daughter had a consultation with stylist Sena to go over an appointment…read morefor a full color of vibrant green. She showed her a picture for an example and she agreed she could do it and the amount of $360 for the appointment. On September 2nd she had her hair appointment and the results were no where near her expectation. She sat in the chair for 5 hours and when she was finished Sena told her "Well you got semi cool hair". My daughter left in tears and stated to me she "never felt uglier". (Fortunately she had a friend fix it for her that night). I called the salon and talked to the manager Morgan asking for a full refund and she would not return to the salon for a correction as it already was redone by her teenage friend with the exact results she wanted. I was also told my child, who is a minor, was asked and signed a waiver for no liability of damage. Parental consent should have been given per Oregon Law. Morgan said that my daughter told her she was 18, (my daughter said she never discussed her age) nor was she asked for ID. I have asked Morgan for the immediate copy of the waiver and still haven't received it. After multiple email, and phones calls, asking to speak to the owner, communication ceased. I went to the salon today and asked to speak to the manager, owner, and stylist Sena. Morgan came to the front desk and I again asked her if I could talk to Sena and the owner, in which she told me the "owner lived out of state and doesn't answer phone calls because she trusts her to run the salon". I asked for a copy of the waiver and she refused and said my daughter needed to come in herself because she was the client. I replied that wouldn't be happening and as her parent I was representing her. Morgan then became aggressive after I told her that I had no choice but to write a bad review and post on social media so this doesn't happen to another client, much less another teen. I also told her I would be filing with Small Claims court to recoup loss of money. At that point Morgan loudly asked me to leave the salon, in which I did without incident. I am yet to talk to the stylist Sena, or owner, Renae Tichenor nor do I have anyway to do so because the email goes directly to Morgan. Not once did Morgan offer an apology or any sympathy. I suggest if you find interest in this salon to go elsewhere. We are highly dissatisfied and my child was left emotionally distraught. The pictures of what my daughter showed Sena and agreed upon and her final result are following...

I'm a recently retired hairstylist and new to the area. I was in desperate need of a big chop and…read moredrove by this place once after dinner - I thought it looked really cute so I scoped them out online. I made an appointment with Sarah for the next day by scheduling online, which was super convenient. when i arrived for my appointment, everyone was very friendly. Sarah did a great job with the consultation and was very attentive and sweet. I brought a photo for reference and she did exactly what I asked for. my haircut is perfect! I was a little nervous because it had been a long time since I had had my hair cut by someone who was not a friend or co-worker. this was a great experience for me and i'll definitely be back. i couldn't recommend Sarah enough, especially for short cuts!

I had a great experience at this salon. Kendall did my hair, and we were on the same page right…read moreaway. I felt welcome and comfortable to be myself. The vibes were exquisite all around, fair pricing, and I got some fab earrings. I feel like I finally found my spot. Thank you!

This really is the only salon I trust in the Eugene/Springfield area and the two times I've come in…read morehere I've had amazing experiences with the ladies here. Most recently I came and got my hair cut by Mackenzie Anderson, she is AMAZING. She talked me through every step of the cut, what she was doing, and gave tips on how to style the new cut and what to use for my hair type. Before this, I came in for a wax by Elizabeth, and she was so kind and made me feel so comfortable. Also AMAZING and so knowledgeable. This is an amazing place to go for a great vibe and to get some tips on how to take care of yourself.

Mackenzie is great. been going here for years. Great location too. The price is a little high, but…read moreyou get what you pay for.

I'm not sure it is open. When it was open, service was great. I know that the hairdresser I went…read moreto is no longer there

MENDY IS AN AMAZING HAIRSTYLIST. My hair was Straight af & I wanted to get a perm so I called ahead…read moreand made an appointment. As soon as I got there, I was welcomed & treated right. She listened to everything I had to say because I was a bit nervous about getting a perm. Long story short, my perm came out AMAZING & exactly how I wanted it to look! Looking forward to seeing her again.

The atmosphere of Lush Salon and Boutique is that of an upscale salon with a touch of home. The…read moresalon is entirely warm and friendly. There is not a detail that was missed in the design and beautiful decor of this salon. I have very thin hair and have struggled for years to find the right cut. I am happier now with the fullness, texture and color of my hair than I ever have been. I could not imagine going anywhere else for my hair services. The locally made boutique items are high quality at affordable prices. This Salon & Boutique is amazing and the the Staff is top notch. I am so excited to find a salon of this caliber in our home town of Springfield, Oregon. Traci, Springfield, Oregon

I love Shannon. I've been going to her for years. she does a great job. I get my nails done every…read morethree weeks and I never have a problem with them breaking or lifting. Shannon is very friendly and professional.

It was my first time with Cat. I took a picture of the new look I wanted, and she did it! It…read moredoesn't get better than that! Ann P.

I've been going to Cat for haircuts for awhile. Most have been good. The last two were not so good…read more I am currently growing out my hair because she cut a massive hunk off the right side and it can't be fixed without quite a bit of growth first, unless I want short hair. Due to the cost$35), and the results of my last two cuts, I've decided not to go back. I have received good cuts from Cat, so I'm not sure what happened.

Very talented people providing good service and great results.A fun place to get your solon needs…read morefilled.

I have had my hair done by Glenda for years, so i go where she goes. She does an amazing job and…read morealways gives me the exact look I want. I do love going to see her at Total image! Everyone is friendly and welcoming. The atmosphere is stylish and comfortable. FIVE STARS!!

Ruth cut my hair beautifully and stylishl, she is a skilled hairstylist who can meet a wide variety…read moreof request. My Asian hair is super coarse and has a little wave, but she gave me such an amazingly style. And she is nice and elegance. Thank you Ruth I love my hair style!

Beth is the best!! I lucked out and got her as a walk-in customer…read more The salon is clean, the people are so warm and friendly and my stylist is a true artist. She took my 'frazzled mom DIY' hair and leveled it up to fabulous. Thanks Beth!!!

Supercuts always delivers a fast , great, haircut. Carma always writes down exactly everything i…read moreneed for a great haircut, and next time you come in, she just goes off the info based on your history. And delivers a great haircut every time. Thanks again.. Rob S.

The haircut didn't have a style that could be combed in place. It does not blend very well.read more