I had a refrigerator delivered today by Contractors Home Appliance. I could not of asked for any…read morebetter service. The day before taking delivery I changed the color of the refrigerator. Bonnie in customer service and delivery was able to accommodate the last minute change without missing a beat. The first thing the next morning my refrigerator arrived and took a lot of work to fit it into my house. The installers/delivery men were very professional and removed the doors to make it fit. They were able to remove the old fridge and install the new one without a scratch on anything! The price was right and I would highly recommend this company for any appliance needs!

From the owner: In 1979, Contractors Home Appliances opened right on the corner of Route 20 and Highway 187 to give…read morecontractors and homeowners alike a locally owned, independent destination to find the best appliances for any home and any budget. More than 40 years later, and our family-owned business continues to build our reputation for being the resource for homeowners doing a remodel or just upgrading an appliance. We're a team of appliance experts who know the right questions to ask to match you with the perfect fit, and we're always ready to guide you through our expansive selection of the industry's top brands and latest styles.

When pricing appliances while I was building my home, the decision was an easy one:…read more Could I have purchased the products for less elsewhere? Yes, but I felt the advantages of purchasing from Campbell & Keeler far outweighed saving a few dollars (which if you amortize over the life of the appliances, the difference is negligible). And Keeler appliances have not proven me wrong! Advantages: * Supporting our local businesses is important. * Service -This was an important consideration when I was deciding what company to purchase my high-end appliances from. I have had a few issues with my Sub-Zero and Wolf appliances. Each and every time Gordon Keeler responded immediately to my service calls. Most recently my Wolf Microwave/Convection oven stopped heating just days before the Christmas holiday. Gordon was at my home the same day I called to access my issue. Parts were ordered and the appliance was back in order by Saturday afternoon. I know I would have been without my second oven had I purchased appliances anywhere else and especially from a big box store. I would not consider buying appliances anywhere else. Thank you, Gordon & Keeler Applicances for saving Christmas dinner!

Holloways was a place I would recommend to others and was often the first place I would check when…read moreseeking a new appliance. That changed with my most recent purchase. I ordered a washer from Holloways. The sales person knew very little about the machine and handed me a pile of spec sheets as an answer to my questions. I bought the washer based on reviews from others, as the information from my salesperson was limited. I was ready for the delivery and made it as easy as possible. First issue was the washer would not fit through the basement doorway. Every other purchase from Holloways came with a request to measure to ensure nothing would prevent delivery. The delivery personnel had to take the unit back and I had to reschedule. In the process of bringing the unit in and then back out, the washer was scratched on both sides. I don't care too much about the scratches, but it is an indication of the lack of attention to protecting someone's home and purchase. The second delivery attempt was made and I cleared my basement and removed a panel wall to allow the delivery to take place using the hatchway. The delivery personnel refused due the very thin layer of snow on the grass. Fine. I asked them to put the unit in my garage and assemble the pedestal and washer. Instead, they put the washer in the garage, hoped in the truck and left. No assembly work was completed. On top of that they did not remove the broken washer I was replacing. I had to remove and discard the old unit, move the new unit to my basement, and complete the assembly and hook up on my own. In their haste to leave, they did not provide the screws to attach the hardware for the pedestal and washer. I have since found some of the sheet metal screws in my driveway. There are 22 screws that are missing. I have found seven. I will be submitting all damaged tire claims to Holloways for reimbursement. The delivery team left the screws in my driveway, so they are responsible. On top of the delivery experience at least one of the delivery personnel smelled like marijuana. It is legal in CT, but I don't want to smell it in my home. When I spoke with Steve the manager today, he had no idea why I was calling even though a sales person provided him with the background. He basically seemed bothered that I returned his call. The warehouse manager applied a credit to my card for my trouble. I certainly appreciate the partial refund, but I can no longer recommend Holloways based on my experience.

They are absolutely no help after your purchase! If you thought paying the premium prices and…read moreshopping local would provide great customer service you're wrong. Save yourself the hassle, and money and just shop the big box store.

We needed to replace some appliances which failed. We we treated very well snd given goon…read moreinformation about the appliances. I felt they were honest- did not try to push a more expensive item than we needed. Delivery was easy and the men were courteous and helpful. We would recommend Western Mass Appliances!

Our fridge died December 30th, and these folks went above and beyond to get us a new one the same…read moreday starting from when they picked up the phone on the third ring. The owner himself came by to make sure everything went smoothly. The delivery guys were awesome. Everyone was so kind and professional. Thank you SO MUCH!!!

Purchased a number of appliances from them, and also rely on them for plumbing and heating…read moreservices. Have been customers for more than 30 years and highly recommend them. That says it all.

Terrible. In support of buying locally, I bought a GE dishwasher from them three weeks ago. It's…read morestill dead in my kitchen and the first service call they will make is not for 4 more weeks! Never again, Decker and Beebe.

Mannys in Canton redeemed themselves. Two servicemen came out a week ago with a new transformer and…read morefixed the problem. THANK YOU Jim Bertier for caring about your customers. We really appreciate you. Because of you, it's restored our faith in Manny's in Canton Ct.

Great service. Excellent help with sizing. They came back to help install the washing machine after…read moreit was delivered.

We purchased recently a new GE Profile fridge from Shoreline appliances in Groton. It was the…read moresmoothest purchase, deliver and pickup we've ever experienced. Our delivery in Niantic was quick and the delivery staff were awesome too. We had a problem with our cable connection to the water and ice maker and they sent their repair guy Glen out within a few days. Glen arrived and fixed the problem quickly. He was professional, knowledgeable, and courteous. Thank you Glen they are lucky to have a repair person like you. We were so impressed with Shoreline from beginning to end and we said we will only buy an appliance from them going forward. Thank you for your service. Barbara K Niantic, Ct.

I'm not happy as my washer which I bought at Shore appliances quit spinning the clothes. called for…read moreservice they came out told us we needed two parts. Parts were ordered it took a month. Parts just came in the service guy came today and installed the parts said machine was all set. we and put in a small load to test it results were bad. the new parts did nothing to change the problem. called the service department immediately and they can't get anyone back out for a week. This is not what I expected!

I called for a service appointment. I asked what the charge would be for them to come out .I was…read morequoted 159.00 I said OK. when the technician came out he said the problem wasn't the Machine but the drain and I should call a plumber which was fine. Time to paid the bill and he quoted me over 200.00. I told the technician that I was quoted 159.00. He said because it was a front loader it was 189.00 plus tax. I feel that I was taken advantage of because I am a women and a senior citizen. I will never call or do business with Marc's appliances again. I don't like being cheated.

My experience was classic bait and switch. Ordered a 48" range online at an excellent (but not…read moreunique) price, website claimed it was in stock and that I would need to pick it up at their West Hartford warehouse. Got a confirmation E-mail stating order would be "processed once payment was confirmed" (odd, since CC payments are generally automated these days). Next day, I got what appeared to be an automated E-mail (no name or phone number, DoNotReply sender) stating that their "policy" was that I would need to come to their store in person to confirm identity & credit card, and that the item was a special order (not in stock after all, I guess!). Since it's a 4-hour drive each way, going there twice defeats the purpose of an online order... When I called to try to clear things up, "Jack" told me the item was not in stock and that there appeared to be a pricing error (more alarm bells start up in my head). After consulting with his manager, he did call me back, to tell me that the part number is not on the Kitchenaid site, so they can't even order it, and they don't have it in stock. I just went back on their site, and they still list that exact part number listed (KFID948SJP), but at a much, much higher price, of course. When I expressed my displeasure and asked to speak to a manger, it went to voice mail. The only excuse offered was "the website is pretty automated". I get that mistakes happen, but reputable stores make some effort to make it right with the customer. A retail store is responsible for their advertised pricing.

Great place . I have been a customer for along time .Remember the 1st store in the old Friendly's…read morePlaza? Long time . He is awesome my mom bought a living room set years ago he brought it all the way to her in Waltham.

We can say nothing but good about Jack and Jamac Appliance!!! We had a problem with our very old…read morerefrigerator which was a 2nd storage one but very much needed. Didn't want to spend a fortune for a new one. And didn't know what to do. In a little more than a day's time, Jack came out & serviced our old refrig by configuring a new part to an old part, and had it fixed in a jiffy!!! :) He was so efficient and pleasantly explained everything!! Jack saved us so much time, effort, and money. Thanks Jack! We will definitely be using Jamac's service and help! Thank you Jamac!!!

Contractors Home Appliances was great. We recently redid our kitchen, and their customer service…read morewas excellent. I almost made a huge mistake with measurements, and luckily they caught it. I went to Home Depot and Sears first (big mistake), but then came to my senses and bought local. I always try to buy local, and in this case, it saved me a huge headache. My mother bought from them 6 years ago, and she has never had an issue. They took the time to listen, and really worked with me. I would definitely suggest going there last, and making your purchase from this store.

I can't say enough about the service Contractors Home Appliances gave me after having to replace my…read morerefrigerator I originally purchased from them 18 years ago! From the original contact with Lisa, follow up with Danica, and delivery with Drew and William, everyone was patient and responsive with all the questions and concerns I had. The process was simple and I'm happy that I was able to purchase from a local company rather than a big box store! Thanks again Contractors Home Appliance!