A family owned business that sells well built quality sheds at a reasonable price. Scott will make…read moresure you're 100% satisfied and happy with your purchase. I highly recommend Skip's in Agawam! Great people!

The entire crew from skips was awesome to work with. They always took the time to work with me and…read moreanswer any question I had. From just shopping to purchase and install, i am very happy with the purchase.

Bought a pool cleaning pole, broke within a month, very flimsy. Took it back, no refund or…read morereplacement without receipt. They are overpriced and not customer friendly. Never shop there again, at any of their locations. The pole was 40 bucks and bent like a beer can. Waste of money and time. If you have a pool avoid Leslies.

Opening my pool always comes with surprises. Ryan, my store associate, was super helpful in…read morediagnosing the problems and giving me explicit instructions to remedy it!

This company's representative, Mark Babson, was and continues to be responsive to inquires and…read moreproblems. I purchased a swim spa with Covanna top and it is fabulous. I have their spa attendant service and their technician is great. I highly recommend this company and continue to utilize their services.

On 3/10/25 I submitted a repair request online for my Sundance spa. The next day I received a call…read morefrom the service department, and they explained in order for me to get on their schedule I'd have to pay a deposit of $329. Although it seems like a lot of money, I understand the reasons behind collecting a deposit (customers unexpectedly cancelling appointments, technician time to travel and diagnose issues, etc.). I paid the deposit and we confirmed the next available appointment was 3/20/25. On 3/14/25 I got an email (no phone call) telling me "Due to unforeseen circumstances we will not be able to complete your spa service on 3/20/25. Instead, we will be there 3/25/25". I was so frustrated and disappointed they had picked a new date without discussing it with me and that it was 5 days later. I discussed the issue with the service department, they apologized and said that was the earliest date. There was nothing more they could do. On 3/25/25, the day of my appointment, I get a voice message that said they needed to cancel the appointment and reschedule for 3/26/25. Because I have a fenced in yard with dogs I took the day off of work to be here. I'm beyond frustrated with NE Spas. Conveniently they took my money in less than 24hours but they have no problem rescheduling my appointments for 16 days. By the way their policy is no monetary refunds just store credit. So that's not even an option. I feel trapped because they have my money and left me no other option but to accept their dates.

Thank you Teddy Bear Pool's - we thought that we needed a new motor and my wife brought the old…read moreone with her - your workers told her that we didn't need a new motor and recommended the remedy. Thank you again!! Ken and Terry L. from Ludlow

Huge thanks to Mario, Bill, Shawn, Lou, Jesse and everyone on the Teddy Bear Pool service team…read more They continue to provide professional, courteous and outstanding service and I couldn't be happier. Over the years they've installed a new pool pump, pool liner and a chlorinator, and they patiently answer any questions and absolutely guarantee their work. You cannot go wrong with Teddy Bear. They have your back!!

We had a complete disaster on our hands. I purchased a custom-built 6ft tall cedar hot tub to use…read moreas a hybrid therapy pool/spa. Several contractors worked on the project. Let's just say mistakes were made and we experienced a lot of confusion and many delays. After about a year with little progress, I was having difficulty finding anyone trustworthy, who was willing to do the necessary revisions to complete the installation. To say I was desperate would be an understatement! Jason from Living Waters came to check things out and asked all the right questions. I could immediately tell he was an honest guy running an honest business. I was comforted by the fact that he was obviously knowledgeable about hot tubs in general. He could see that we were in a bad situation, but was willing (and able) to be creative, get his hands dirty, and do what was needed to set things right for us. Once I hired Living Waters there were no more surprises and no further delays. Jason has an extremely versatile skill set, which enabled him to address various little problems, which I would have assumed were outside of the project scope. He communicates better than any contractor I've worked with, constantly keeping me updated on progress and clearly articulating any hurdles he anticipated, while at the same time providing assurances that we were on track and on schedule. We had our first soak last night, and couldn't be happier.

Jason at Living Waters was responsive when I reached out and within a few days he was here. Spa…read morecirculating pump died but he diagnosed and replaced the pump in about a hour. Pricing is what I was expecting.

We bought an above-ground soft sided pool from 21st Century about 5 years ago and opted to go with…read morethe salt water which is amazing. This year we did have some problems with the legs that hold it up as they were corroding. We are very happy with the replacements that were installed. The crew that came were efficient and professional (I'm sorry I don't know their names). A second problem arose with the salt mechanism and again we got excellent service. Mike made 2 separate visits and was very helpful in answering our questions. He worked in the crazy heat to make sure everything was operating correctly and double checked it all. Thank you Mike. We have had good responses from the office and service manager whenever we are in need.

Stay away from Brian Sullivan from 21st Century Pools and Spas. He installed my Radiant in-ground…read morepool approximately 5 years ago and it has caved in. He back filled around the pool with dirt and clay, not the manufacturers recommended construction grade material. Radiant offers a lifetime warranty and it will not be covered because of the improper install.

Silkwoods Studio was an absolute pleasure to work with - highly recommend! Project was very…read moreaffordable, high quality and the design aesthetic was on point.

From the owner: Silkwoods specializes in creative, environmentally responsible landscape architecture. With…read moreprojects across the United States and New Zealand, Silkwoods couples a decade of technical experience in landscape architecture and green infrastructure with a fresh, bold and contemporary design aesthetic.

The gentleman t the house had my wife and the nanny confused and simply communicated to the wrong…read moreperson. It took me a few days to realize this. At the time it seemed like the person was driving off while I was waiting for an answer. This is because he thought he had already provided it to my wife. Anyone could make that mistake. They also handled my review very well and treated me with a lot of respect even though I didn't really deserve it.

Great local business with meticulous service. Just had our unit serviced for regular maintenance…read moreand the young man who came was very professional, very conscientious of the space he was working in and efficient. Highly recommend!

Bad customer service. Not quality work. Poor value, do not stand behind product. No communicate…read moregood

I highly recommend Pioneer Valley Fiberglass Pools and Spas. After fairly extensive research, I…read morechose this company. Clancy, the owner, was great to work with from start to finish. He was very personable, professional, knowledgeable, and took the time to answer all our questions. The customer service is second to none. He consistently responds to emails promptly. I feel like we can count on him to help address any issues even years after the pool has been installed. His crew was also great. Ours was a challenging installation due to the access and size of our yard. There were a few issues, but they came back and 'fixed' any problems. We are very pleased with this company and the pool itself.

Service was great & prices were better than going through Ace or Home Depot. I only bought top soil…read moreand started fertilizer but for a little over $30 I got 5 bags of top soil and 7 lbs if 10-10-10 fertilizer. I will definitely go back and I have been told that they make up a mixture of grass seed for this area. Plus you help out local business.