OUTSTANDING! Best customer service of any company out there. Quick to respond, they give their all…read morein making sure you are happy. Russ the service manager is fantastic-- returned my call on a Saturday and the team was there on Monday to fix my problem. I've been enjoying their help for years, you should too!

My pool was installed 32 years ago by Drewnowski Pools in Agawam. For about 20 years, I did all of…read moremy own openings and closings. Through all of those years, the staff at Drewnowski provided me with advice about best practices and products which were largely responsible for keeping the pool running well with the same filtration system, one pump replacement and a liner which lasted the first 23 of my 32 years. Their full time staff are exceptional and their summer part time staff are always well trained and courteous. Their installers and more technical staff are the absolute best. When the store management shifted from Drewnowski to Juliano's, I was a bit concerned about the changeover but quickly became and have remained a fan. A few years ago, as I approached 80, I began using the staff for openings and closings. I wish I had done it sooner! This is a great company whose value to me has only increased over time. John W.

We had a complete disaster on our hands. I purchased a custom-built 6ft tall cedar hot tub to use…read moreas a hybrid therapy pool/spa. Several contractors worked on the project. Let's just say mistakes were made and we experienced a lot of confusion and many delays. After about a year with little progress, I was having difficulty finding anyone trustworthy, who was willing to do the necessary revisions to complete the installation. To say I was desperate would be an understatement! Jason from Living Waters came to check things out and asked all the right questions. I could immediately tell he was an honest guy running an honest business. I was comforted by the fact that he was obviously knowledgeable about hot tubs in general. He could see that we were in a bad situation, but was willing (and able) to be creative, get his hands dirty, and do what was needed to set things right for us. Once I hired Living Waters there were no more surprises and no further delays. Jason has an extremely versatile skill set, which enabled him to address various little problems, which I would have assumed were outside of the project scope. He communicates better than any contractor I've worked with, constantly keeping me updated on progress and clearly articulating any hurdles he anticipated, while at the same time providing assurances that we were on track and on schedule. We had our first soak last night, and couldn't be happier.

Jason at Living Waters was responsive when I reached out and within a few days he was here. Spa…read morecirculating pump died but he diagnosed and replaced the pump in about a hour. Pricing is what I was expecting.

This company's representative, Mark Babson, was and continues to be responsive to inquires and…read moreproblems. I purchased a swim spa with Covanna top and it is fabulous. I have their spa attendant service and their technician is great. I highly recommend this company and continue to utilize their services.

On 3/10/25 I submitted a repair request online for my Sundance spa. The next day I received a call…read morefrom the service department, and they explained in order for me to get on their schedule I'd have to pay a deposit of $329. Although it seems like a lot of money, I understand the reasons behind collecting a deposit (customers unexpectedly cancelling appointments, technician time to travel and diagnose issues, etc.). I paid the deposit and we confirmed the next available appointment was 3/20/25. On 3/14/25 I got an email (no phone call) telling me "Due to unforeseen circumstances we will not be able to complete your spa service on 3/20/25. Instead, we will be there 3/25/25". I was so frustrated and disappointed they had picked a new date without discussing it with me and that it was 5 days later. I discussed the issue with the service department, they apologized and said that was the earliest date. There was nothing more they could do. On 3/25/25, the day of my appointment, I get a voice message that said they needed to cancel the appointment and reschedule for 3/26/25. Because I have a fenced in yard with dogs I took the day off of work to be here. I'm beyond frustrated with NE Spas. Conveniently they took my money in less than 24hours but they have no problem rescheduling my appointments for 16 days. By the way their policy is no monetary refunds just store credit. So that's not even an option. I feel trapped because they have my money and left me no other option but to accept their dates.

Thank you Teddy Bear Pool's - we thought that we needed a new motor and my wife brought the old…read moreone with her - your workers told her that we didn't need a new motor and recommended the remedy. Thank you again!! Ken and Terry L. from Ludlow

Huge thanks to Mario, Bill, Shawn, Lou, Jesse and everyone on the Teddy Bear Pool service team…read more They continue to provide professional, courteous and outstanding service and I couldn't be happier. Over the years they've installed a new pool pump, pool liner and a chlorinator, and they patiently answer any questions and absolutely guarantee their work. You cannot go wrong with Teddy Bear. They have your back!!

The gentleman t the house had my wife and the nanny confused and simply communicated to the wrong…read moreperson. It took me a few days to realize this. At the time it seemed like the person was driving off while I was waiting for an answer. This is because he thought he had already provided it to my wife. Anyone could make that mistake. They also handled my review very well and treated me with a lot of respect even though I didn't really deserve it.

Great local business with meticulous service. Just had our unit serviced for regular maintenance…read moreand the young man who came was very professional, very conscientious of the space he was working in and efficient. Highly recommend!

Simply THE BEST at pool openings and closings. I've tried other services, but you get what you pay…read morefor. Aqua pool is the best.

It took 31 days since I had first made contact with aqua pools to request the owners contact…read moreinformation so I could fill him (the owner Mike) in on how his staffs lack of courtesy and responses ultimately led me to decide I didn't want to spend my hard earned money with this company. Chuck S the manager was beyond rude when I called him out for not responding to several emails asking for a date in which he could come out to my property, simply give me a timeline and put together a price. He informed me he was in Texas for the week prior, but the last response that I had received from Chuck was several weeks before his trip to Texas. Chuck would not give me the owners information. I still do not have the owners information. Hopefully this review reaches the owner, and you can know Chuck cost you quite a bit of money by his lack of attention and courtesy. Lastly, Chuck yelled during our last phone call. Not once or twice, but for most of the conversation after he realized I was trying to inform the owner of his shortcomings. He withheld contact information about the owner. I don't know Chuck personally, but from the interaction I had, he is dishonest and unmotivated to bring in new work to aqua pools.

Tate and his crew did an amazing job on our pool, as well as additional project work necessary for…read morefunctionality (drainage, heating, etc.). I found Tate to be fair, flexible, and thorough with his work. Would highly recommend Poolman Pools for your project!

From the owner: Poolman Pools of East Windsor provides in-ground pool sales, installation and repairs, in-ground…read morepool liner replacement, pool opening and closing, and retail pool supplies to the East Windsor, CT area.

Update I had a company come out and sweep the chimney and…read moreless than a baseball size amount of creosote was removed. No chemical cleaning needed. Deans was unable to tell the difference between a repair and buildup. I've also contacted Travis Industries the maker of the stove. To let them know about the experience I had with Dean's stove and spa. No customer should have to go through predatory selling tactics that deans uses. People are Travis Industries picked up the phone and at least took the time to listen. They asked for an e-mail and pictures and all of those have been sent off. Time will tell to see if anything happens. Lopi I did get back to me. So that's good. I've been not been waiting for over a week for my refund. I guess it's up to you whether or not you do business with them if you do good luck.

These guys are crooks. Worst customer service experience. We bought a wood stove through them and…read morepaid for them to install it. We found out a year later they never pulled the permit. We couldnt seem to control the burn rate in the stove and were going through wood very fast. Turns out they never attached the chimney pipe to the back of the stove. When we called them on it they just claimed it wasn't their fault. The stove ended up cracking due to being overfired because we couldnt control the air intake. They offered zero assistance and we are out thousands of dollars. Were honestly probably very fortunate our house didn't burn down. Stay away from this place.

We bought an above-ground soft sided pool from 21st Century about 5 years ago and opted to go with…read morethe salt water which is amazing. This year we did have some problems with the legs that hold it up as they were corroding. We are very happy with the replacements that were installed. The crew that came were efficient and professional (I'm sorry I don't know their names). A second problem arose with the salt mechanism and again we got excellent service. Mike made 2 separate visits and was very helpful in answering our questions. He worked in the crazy heat to make sure everything was operating correctly and double checked it all. Thank you Mike. We have had good responses from the office and service manager whenever we are in need.

Stay away from Brian Sullivan from 21st Century Pools and Spas. He installed my Radiant in-ground…read morepool approximately 5 years ago and it has caved in. He back filled around the pool with dirt and clay, not the manufacturers recommended construction grade material. Radiant offers a lifetime warranty and it will not be covered because of the improper install.

I've been going to Garden's Dream Farm for the past four years. They grow the plants…read morethemselves,which makes them better plants. The price has been more reasonable than other places.

Eric was amazing and very helpful. He helped me so much was so patient. I'm definitely coming back…read more He even helped me load my shrubs and plants. Great personality definitely would recommend him to my friends.