Absolutely horrible customer service.
I wanted to order my piglet scabbard with a swivel that has a snap-on capability to fit my own Fire Innovations belt. The pictures and descriptions online are very vague and thus I decided to give them a call.
After asking several questions, the lady (Tori) that I spoke with became impatient with me on the phone and got frustrated very quickly when all I wanted was to find more information on the products. She claimed to have provided me with "the best customer service possible" when she never even attempted to go on their own website to look at the image that I had a question about, even after I asked her multiple times to do so. I asked if I can speak with the owner Dean and she stated that the owner is busy designing products (Dean was in the office in the back). I asked if I can call back and speak with him when he's not busy and she stated that he does not ever speak with his customers because he has a big business to run and is too busy to do so. I asked if she is the one stating this or the owner stating this. Tori said this is coming directly from the owner. I informed her that with this attitude of theirs I will never ever order anything from them.
WOW, I have not ever know a business owner to be this proud to speak to their own customers. I simply had a few questions that the front desk lady (Tori) I felt did not gave me a confidant answer on and wanted some clarifications. Customer service is everything and D'Alesio truly disappointed me on their customer service.
By the way their store is now at 11620 Sterling Ave #A Riverside CA 92503 read more