I put on my great grandmother's antique metal bracelet, then found it''s clasp would not release. This was on a Friday after five. Calls to and visits to two jewelers in Canyon Crest revealed neither was open til Monday. I had to sleep,wash with the bracelet on, for day after day. Monday turned to be a holiday; no activity in the desired stores. On Tuesday ; I'm at Mardons, with young staff not too knowledgeable about this clasp's system of opening. But they had a plier that had jaws to sever the bracelet into pieces. I shed a goodbye tear to the antique my family had saved for 100+ years. read more

I needed some assistance today with a bracelet and earrings.. and it is needless to say but I was very taken care of here! Scott and two female employees treated me with such kindness, care, and expertise! I will 100 percent be returning when more jewelry needs arise. Lovely shop with lovely staff. May I add, the store was extremely clean and pleasant to be in. Thanks everyone! read more

Staff was great! They explained their services well when I asked for my wedding ring set resized. They promised my ring will be ready in a week and a half but got it done in less than a week. read more

Admittedly, I know nothing about jewelry and neither did my girlfriend, so Scott and Jenny were invaluable resources when it came to selecting our engagement rings. Not only were they knowledgeable, but they were absolutely enthusiastic to share that knowledge about gems, metals, and various other trivia that it made an anxiety producing task so much more enjoyable. We fell in love with an alexandrite after they took us to a darkened room to look at it under the candlelight and they were very patient as we designed what we felt were unique and meaningful rings for us both. The rings came out beautiful. We wholeheartedly recommend this family business that shows a lot of love for the community. read more

Mardon Jewelers - Jewelry Near Me - Riverside, California

My experiences with Mardon have been so wonderful and I highly recommend using them for anything related to Jewerly. My first experience was looking into changing out my diamond that was chipped. I didn't know much about diamonds so when they first quoted my the diamond I was wanting, I thought to myself "that is about what I was expecting the price to be". BUT what I loved was after I said "ok" she suddenly realized she quoted me wrong (she quoted too high!) She then adjusted her quote to a lesser price. I thought that was honorable and showed integrity. She could've kept the price the same and made more money but she was more worried about be fair and honest! Love it! The associates do not make commission so there's no competition or price gouging. I highly recommend this small family owned business!! You won't be disappointed. Also, they clean your jewelry for free when you stop in. read more

I just went to them to get an appraisal on my dad's jewelry. They appraised everything at a good price and I decided to sell my dad's gold bracelet. I agreed on their price but thought I was not getting a good deal. I have not ever sold jewelry before. The person their said the melting value of any piece is not as high grade gold when it is melted down and they send the piece out. He took approximately 48% of the value of the bracelet. I went to Jurupa coin and jewelry to trade in some dimes. I explained to them what happened. They said I should have brought it to them. They only take 20%. LESSON LEARNED! read more

35 dollars for a ring repair (needed to be melted together) took about 10 days as the jeweler only comes once a week, but I got it fixed! It was easy and my ring came back polished. I am pleased with the results:) read more

There's not too many individually, owned jewelers left in Riverside. My mom was always going to one and typically the owners retired and their shops are closed now this one's great, because they fix things but they also sell things on consignment. I started coming here to bring. My boss is Jewelry in to get fixed but now I'm a customer myself. I'm a huge fan of the canyon crest shopping center it's beautiful and you can spend a whole day here! The customer service here is very good read more

So nice! They were so helpful and got my batteries in, and fixed my bracelet right away.

I'm giving this business 5 stars with a caveat -- be sure you follow up with them if they are doing work for you. They are EXTREMELY busy, and it's just best if you stay on top of your job. If you stop in here the staff is very helpful and informative. They sold us a lovely anniversary ring (vintage) and when I suddenly lost it, they were right there with condolences, and an idea. Since they sold it to me and appraised it, they had plenty of pictures, and would re-make it for me if that was what I wanted. I did and we set on the quest on May 20, when I made a down payment. I told them I had a deadline of June 22, which was my anniversary. At first they were very attentive and sent me drawings, which I asked for some changes, and supplied another photo, and they quickly made some beautiful adjustments. This was Saturday June 11. I approved the drawing, but we had some miscommunication about the size of the replacement diamonds, so I went in to chose those, on June 14. I haven't heard from them since. I finally got word last week it would be in this week, and I delayed this review to see the work. The ring is in, and I'm BLOWN AWAY by how beautiful it is! In the end, what I need from a jeweler is beautiful work, and I got it so they get 5 stars despite what I feel is an area of development in good communication. Honestly they are so much better in person if you talk to them, and if you call or text they will get back to you when they know, but I like to hear, "we don't know but we'll get back to you as soon as we do." It turned out they didn't meet the deadline because the jeweler needed another tool to do the ring right, and he had the same difficulty with sourcing it as we are all having with shipping these days. Telling me would have made me happier while I waited, but I couldn't be more pleased with the result! read more

Mardon Jewelers - The lost ring. - Jewelry Near Me - Riverside, California

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I wanted a "second opinion" on a jewelry appraisal for insurance purposes. My insurance company recommended Mardon because they had used them before and had a very good experience. I knew before I went there that Mardon was located in a very suburban, but upscale, shopping center. Not a "diamond mart" which would have been my desire. But their store front was professional and selection of jewelry on display quite impressive and diverse. Before accepting my diamond rings to be appraised they first gave them a good cleaning AND examination. They did this not only for me but also for them. They did not want any misunderstanding of the pieces I was having appraised. They also wanted to establish reference appraisals as they also insure them during the appraisal process! Very professional and I was impressed. Jim Sweaney was the gemologist that appraised our rings. But there are actually two more certified gemologists on premise. You don't see that kind of depth often. Not at a diamond mart let alone a jewelry store in a suburban shopping center. I was more impressed. Jim confirmed the cost of the appraisals before accepting the rings. He also gave me an estimated timeframe to complete. The price was very reasonable and exactly as quoted. He even was able to complete my appraisals faster than estimated, just overnight! And in the process doing appraisals they ensure all stones on your rings are secure. When I picked up the rings Jim stepped me through the details of the appraisals, how he did it, and the support resources he used. He provided me with a detailed appraisal for each ring complete with very closeup pictures. Very thorough. While I did not buy any additional jewelry, Mardon offers a wide selection of traditional, modern, estate, and even some "edgy" jewelry for those that might want a lot more "bling bling" appeal. They have some diamond rings that have spinning circular settings. Very hard for me to describe but I have never seen anything like them! I was very satisfied with everything about Mardon. And fyi, I used their appraisals with my insurance company ... based on the quality and thoroughness of their appraisals, not the appraised values. Understand that the value of your keepsakes can change, plus and minus. And insurance updates are good things to have done. read more

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They are very nice to clean my grandmas antique tamborin 24 k, earrings, rings, earrings for me complimentary. Never expected that. They have very beautiful pieces of jewelries in their store. Place is secure. They buzz you in. Thank you read more

The customer service here is excellent, they know their stuff and are friendly and helpful and patient! The store is full of unique and beautiful pieces. They also appraise jewelry and buy gold. The store is clean with ample parking. read more

Took my wife's ring to Mardon's for an inspection. I had a bad experience with a mall jeweler who said they would appraise it but failed to do so. I took it to Mardon's on recommendation and was quite pleased. Professional shop, good orderly process, and ring and appraisal delivered on time as promised. Fair price for work done. And excellent quality work. I will recommend others to come here. read more

I went in to buy a bracelet i saw on the website today. I was asked by the sales clerk if I needed help. I said I saw two gold tennis bracelets on your website and described them both. I said I only see one here asking, "was the other sold?" The sales clerk could not have been any ruder making a big deal about the question trying to prove me wrong by saying there were never two gold bracelets on the website. Thing is i had taken screenshots of both bracelets to compare. Why she reacted this way to the question defies logic. Perhaps they listed the same bracelet twice; not a big deal to say. The jeweler who seems a level headed guy stood there and said nothing. Absolutely Ridiculous. You lost the sale of the tennis bracelet. And I hope that sales associate also lost the privilege to serve the customers of Mardon Jewelers, whoever she was. read more

Perfection!! Our camera does not do this gorgeous ring justice. We had a great time working with the Mardon family in creating our engagement ring from concept to reality! We mostly worked with Jim, Jenny, and Scott, but the entire shop is helpful and extremely knowledgeable. read more

Mardon Jewelers - Jewelry Near Me - Riverside, California

I needed a few things evaluated prior to an estate sale. I took them in and they were great! I will go back and will recommend to anyone in the future. Thanks! read more

Wonderful family owned business. I went in to see about pricing for rodium dip on my engagement and wedding rings and Jim was so informative! I received a bunch of great information, a free cleaning on my rings, and he tightened the prongs on my engagement ring. So friendly and helpful! read more

Really nice employees, and beautiful jewelry to look at. I love estate jewelry, and love that they have a good sized collection. It has a family business feel, and you can tell how passionate everyone is about what they do. Definitely great to have found a good jeweler in Riverside, and somewhere I'll go often. read more

Get Jeweler very professional have used them for years for special jewelry and quality repair.

Honest people who do not push you to buy. I purchased an antique brooch cameo today. I had questions on how old it was and if it was an antique. They answered my questions and never pushed me to buy it. I also noticed a ruby ring I loved. They knew i loved it but still never pulled the pushy salesman approach. I was able to shop comfortably and the gentleman was very knowledgeable on what was considered vintage or not. I loved shopping there and will definitely be back. Parking is very easy. Honest and good quality jeweler. read more

Friendly staff, EXCELLENT service.Run a few errands while they clean your jewelry. Thank you !!

Great customer service. Purchased a Pandora charm and they have a great selection. Super gift wrapping. Very Friendly.

We had a family diamond set in an engagement ring here; I love my future mother-in-law's antique ring, and the jeweler helped us pick out a setting that closely resembles it. The customer service was fantastic. We told them our budget and gave them the diamond, they helped us pick out the parts, and they had it set within a couple of weeks. They were wonderful about not overselling us, something I was afraid of generally when setting-shopping. We will definitely be going back to Mardon Jewelers for our bands! Excellent customer service, fast turnaround, a jeweler I will be happy to go back to! read more

The customer service at this store was excellent, specifically Scott, and the prices very reasonable. I had a very unpleasant experience earlier in the day at The Jewelry Exchange, and then I found Mardon Jewelry right in my own neighborhood! Needless to say, I will be a repeat customer at Mardon. read more

I Have bought quite a few estate pieces from them over the years and I cannot say enough good things about this place and their staff. Their pricing is beyond fair and they have exquisite taste. No longer live in the area but they are worth traveling for. read more

Just had my wedding ring redone, from old style yellow gold to a beautiful white gold, halo design. Just gorgeous. Workmanship is superb. Thank you Jim for your beautiful design and expertise. Always our custom, go-to Jewelers. read more

Mardon Jewelers was the place we went to 30 years ago to buy my wedding ring. Through the years we have purchased other pieces of jewelry. We highly recommend them as they are the original owners and have always had a top notch staff. read more

I also love the place. Great family run place as has been mentioned in other reviews. I've had them resize a ring and refurbish my husband's grandfather's rare Hamilton watch. They've also added safety chains to an antique bracelet for me. Love 'em. NOTICE: They have moved from being under part of the Mission Inn on the pedestrian mall to Canyon Crest. Parking is much easier now and FREE read more

Mardon Jeweler's is a family owned business that offers quality workmanship at fair prices. After having a horrific experience with Robbins Bros. I took my ring to Mardon and had them redo the prongs and set a new stone in. They did a great job, and were able to find me a bigger, better quality green sapphire that fit my ring gorgeously all at the same price that Robbins Bros. was trying to sell me a smaller poorly cut green sapphire. I strongly recommend them over other jewelry stores. read more

We went to Mardon Jewelers on the recommendation of the reviews here for an appraisal on some jewelry. The staff was very friendly and helpful in explaining the process and suggesting a company for jewelry insurance. They said the appraisal would take one day, but they finished it later in the afternoon on the same day we brought it in! Also, relative to some other reputable jewelers in the area, the appraisal cost much less. On picking our jewelry up, the staff went over each piece individually and explained EVERYTHING that was in the report. They also said they keep the report on file in case we ever need another copy. Great experience with friendly and efficient staff at competitive prices. read more

My Fiancé and I looked for a place to have my engagement ring designed. My Fiancé wanted a small local jeweler to design it, someone we could continue to go back to over our years. I wanted to get the most for our money. He suggested Mardon Jewelers; I assumed that because it was located next to the Mission Inn it would be way overpriced. I talked my Fiancé into going to Jared's to price check. Not only did it feel like a car dealership, they quoted me over a thousand dollars more for lower quality diamonds than Mardon. Mardon really listened to how I wanted my ring designed. They did a CAD drawing of the ring and it turned out it looked better in my head than when it was drawn out. I felt bad asking them to change the design I had asked for but they were so happy to do so and just wanted to make sure I would be happy with the end result. The next CAD drawing was perfect. My Fiancé and I both got what we wanted at Mardon Jewelers. read more

If you want to not see your jewelry for two weeks, and still pay full price, and get attitude from the employees, then this is the place to get work done. I was so excited to get engaged, but my fiancé couldn't where the ring I got because it needed to be resized. We were going to shop around at few places and living downtown we decided to go to Mardon first because its at the Mission Inn and everything is first class there. When we were told that it would take five days for the ring to be resized we were not cool with it and were about to go try someplace else. The guy working at the front desk sensing we were about to back out then told us that it would be ready sooner than that and we had no worries. We signed the papers and came back the day the guy said it would be ready. It wasn't ready and they told us that it takes five business days and so it would be ready in two days and they would call us. Three days went by with no phone call so I finally called back. The lady on the phone said that there gold smith was on vacation and that it wouldn't be ready for another week. I then told her how upset I was with the service and she offered no apology, no comforting words, no discount, no I hope we can retain your business, she just said your very welcome when I sarcastically thanked her for all that there store had done. Nobody wants to wait two weeks to get a ring resized especially when you first get engaged and you have no ring to show anyone. I will definitely not be buying a wedding band here and I am definitely never coming back here. read more

Although I didn't purchase from their store, they provided me with a wealth of information regarding an item that they had previously shown on line a few years ago. I was greatly impressed with the speed and detail of the responses I received through my E-Mail. I also took the opportunity to peruse their selection of exquisite jewelry items. If you are shopping for fine jewelry go to their website or visit their store in Riverside, CA. Customer/Guest service is definitely a priority with them! read more

I love my ring! I had diamonds from 3 different settings and wanted them made into one nice ring. I had a few ideas and Jim did the rest. He was great to work with and I had complete confidence in his ability to deliver the perfect setting. I chose this jeweler solely from their website and was not disappointed. I have received many complements on my new sparkly diamond ring. I will definitely use their services again. read more

I glad, I found Mardon Jewelers. I needed to do Appraisal for my diamond ring, and they did it in three days. I will highly recommend Mardon Jewelers, read more