I could kick myself for coming here for having the heel taps replaced on my oldest daughter's shoes.
I did my homework-I read at least 6 positive, 5-star reviews and was convinced that I would be making the trip out to Canyon Crest today. I wish that I would have read EVERY SINGLE REVIEW though! Ugh!
I walk in to the shop -my elderly mom tagged along. The owner (I am assuming) doesn't look up, doesn't greet us. He is speaking with a customer who had some brown cowboy boots on the counter.
Mind you, I understand a mom-and-pop establishment can run their business however they want. It's their business, right?
So my mom, being the most friendliest, chipper, 76 year old grandma that she is calls out "Good Morning!" Still no eye contact, no acknowledgment, no "hey I'll be right with you." The owner and the customer continue their conversation like we were two invisible little Asians. Ok cool, whatever bro, it's YOUR business, I totally get it.
Said customer leaves. Owner's facial expressions were "ugh, what do you want?!" yet out of his mouth was "what can I help you with?" Ok fine, you're the man. Act however you want as we did interrupt your pretty freaking amazing convo with your customer. He doesn't look at us by the way-still no eye contact.
I pull out my daughter's heels. He takes a look, puts them down so he can write out his service ticket. He asks
"When do you need them by?" Still doesn't look up, still
no eye contact. I reply, "Tuesday or Wednesday." He pauses for a moment (still doesn't look up, mind you) and with a sigh he says "Monday afternoon. After 4. Twelve dollars."
Still no eye contact. I'm big on eye contact, can you tell?
I ask, "Do I pay you now?" and he says "Yes, pay now."
Doesn't count back my change. (It's ok, I might suck at maths but I figured out my change lol) He then turns away.
Don't forget about super chipper 76 year old Mom that accompanied me! She whips out a ring of keys as we have both noticed the left corner of his shop has the look of a key maker. She tells Mister Owner, "We drove out from blah blah blah and I was told that this key needed to be made by a locksmith..." he holds out his hands as if to say, "well, ok hurry, give them to me!" Chipper Gma/Mom hands him the keys and starts telling him it was a key to my recently dearly departed Dad's trailer.
By this time, I am in my own zone. I'm looking at the negative reviews on CC Shoe Repair and I'm calling myself names for not reading every review last night.
Mister Owner looks over his shoulder and tells my mother "You say it's a trailer key but it's a gas cap key." My mom starts to tell him something but since my Bionic Hearing caught Mister Owner telling Chipper Gma/Mom this - I asked "Oh, it's a gas cap key?" I asked this because I didn't know. It's not my trailer, we are trying to figure out all the keys my Dear Departed Dad left behind.
My mom approached him as his back was turned and he chided her by saying "I'm going to look. Let me do my job."
Maybe my mom invaded his personal space? (Must remember to coach my little, elderly, Asian mom not to invade strangers' "personal space")
Here's where it gets REALLY Really good. Still with me, dear Yelp Reader? Good! Keep reading.
Mister Owner turns around sharply and tells me in a seething voice "I have made keys for (insert whatever year he said) years! I know what I'm doing!"
Tell me that his little bitchy outburst didn't confound me! My mom got quiet and honestly I was at a loss for words for about 3.2 seconds. I have had enough. I tell him "I was just asking. I'm not questioning your expertise..."
Mister Owner was probably having a crappy Friday folks cause it is the Mercury Retrograde. He immediately drops keys, gets flustered, and says out loud to me and not so Chipper Grandma/Mom "I'm not gonna look anymore!"
Again, dude it's YOUR business. You do you, homie.
He turns around, hands my mom the key ring back and tells her "I'm not going to do it!"
Ohhhhh-kaaaayyyy, then!! Read you loud and clear! Copy! 10-4!
Did we get shitty service cause:
1. We aren't your typical Canyon Crest, Orangecrest, whoever's Crest customer?
2. Did we get shitty service because it's Mercury Retrograde? Relax, it'll be over in a couple weeks. Trust me, I ain't thrilled either!
3. Were you super busy and will be super busy? I'll give you the benefit of the doubt. We were the only two people in there, but then again I don't know if you have 2,000 pairs of shoes to repair behind the counter. So, there's that....
4. Is it cause my daughter's simple pumps weren't "designer"? Cause trust, I noticed all the rave reviews from the Christian Louboutin, Valentino Garavani, Tory Burch customers.... I am not hating-I love designer labels too. But I'm with the other customers on here-you have a fave pair of shoes that you can't bear to part with so you will do everything legal to make it right!
So yeah, that's my review and I am sticking by it!
Stay tuned..... read more