I want to update my review concerning Smallwood Renovation, Keith the owner of Smallwood Renovation…read morecalled me yesterday after viewing my concerns about his lack of response on Yelp. Keith could not have been nicer and was very apologetic with their delayed response to a few issues we had concerning the deck they had built for us. He immediately requested that a crew would be out this morning to address everything and the crew showed up and corrected everything and then some. Sometimes customer service is lacking in this country right now, but not with Smallwood Renovation if it isn't right they will do everything in their power to make it right. Thank you Keith and the crew at Smallwood Renovation!

I chose this company based on their online reviews, but after my experience, I seriously question…read morehow accurate those reviews are. From the beginning, I made it very clear that I wanted 100% communication and no misunderstandings. The salesperson assured me the entire project (windows, gutters, shutters, etc.) would take about 2-3 months. I was aware I was paying above average, but I trusted their reputation. That turned out to be a mistake. The problems started right away. I assumed measurements were taken during the initial visit, but they weren't. I had to take time off work for another appointment, and the person they sent was in and out in about 20 minutes. After that, communication completely broke down. I had to repeatedly call just to get updates. Months went by with no clear timeline for installation. Every time I spoke to someone, I got a different answer. The office staff seemed completely disorganized, and emails were confusing or contradicted each other. Eventually, I spoke with managers, and even they admitted there were mistakes and miscommunication. But nothing was actually resolved. When installation finally happened, it was poorly handled. They sent only one person to install gutters, which was inefficient and unprofessional. To make matters worse, they somehow retained my payment information and charged me without my authorization, which is extremely concerning. At one point, a manager apologized but then started mentioning that if I canceled, I could be legally responsible. That is when I completely lost confidence. It felt more like a threat than an attempt to resolve the situation--especially considering they had not fulfilled their obligations despite receiving a large deposit. They later came out to take pictures and "check" the work, but it felt like they were trying to protect themselves rather than fix the issues. I have lost an unbelievable amount of time dealing with this--taking off work, making calls, and sending emails. To this day, I still have an issue with one of the windows. I reached out again and received a response that made no sense, and I still have no real answer. Also, their "lifetime warranty" is not even through them--it's through a third party, which was never clearly explained upfront. Overall, this has been an exhausting and frustrating experience. I strongly recommend being very cautious before choosing this company and considering other options. Look for the response towards any complaints they're completely generic. They don't even give at least any kind of explanation as to why of things occurred. I would take my business elsewhere. You're gonna get robbed. They're charge you an astronomical price for something that anybody else could've done much cheaper.

Cheap quality roof work, they way things used to run before the Investment companies stole all our…read morequality businesses. I will personally never use another roofing company, my advice, you'll do yourself a disservice if you don't at least call them.

We had them come out and give us a quote for new gutters on our tiny little farmhouse. The quote…read morewas reasonable, and the job was completed on time. We chose to go with the black gutters and downspouts and it looks amazing! They were very responsive and we would highly recommend them to anybody who is looking to get new gutters.

Mike's Roofing & Siding just finished replacing my roof. They did a great job not only on the roof…read morebut on some siding and trim wood repairs as well. Mike's crew worked quickly and efficiently throughout the whole process. Mike stopped by during the project talking at length about the project and its progress. The crew cleaned up at the end of each day and they protected my shrubbery and my lawn during the entire project. I found Mike's pricing to be right in line with other contractors that I contacted for estimates. Mike and his office staff were very responsive from my first call to them through the end of the project. I would highly recommend them!

Needed a new roof and Mike was honest, responsive and great quality. He has done the roof for my…read moreparents and inlaws as well. Highly recommend.

Tower 3 has completed multiple projects at our 100-year-old home, including three major bathroom…read morerenovations, a large kitchen expansion, exterior trim repairs and replacements, and a porch ceiling installation. The quality of their work is excellent! Every project started as scheduled and was completed on time--a hallmark of the firm. The team showed up promptly each day, communicated clearly about progress, and kept us informed of any necessary changes. Our budgets were maintained, except when we chose to modify the scope of work. Mark, James, and the entire Tower 3 team are not only talented professionals but also genuinely good people to work with. Their honesty, integrity, straightforward approach, and pride in their work shine through in everything they do. They treated our home with care and delivered results that we will enjoy for years to come. We have been so pleased with our experience that we wouldn't hesitate to recommend Tower 3 to friends and family. When it comes to future projects at our home, Tower 3 will always be our first call!

Jimmy, Mark & the Tower 3 crew could not have been better partners, executors, communicators &…read moreadvocates during our home building process. I've personally recommended them to several others looking to complete renovations or build a new home. The process was seamless & the detail/quality is recognized by many friends & family. The home is a joy to experience, and many memories have been made in the home. My heart is attached to T3 quality/ process. Thank you T3, you are appreciated, respected and loved by many! Would be glad to speak with anyone exploring them as an option -Kris

I was totally excited and pleased at the job they did. They turned an old rutted pitted uneven…read moregravel driveway into a work of art. We will be forever grateful for our new driveway

No stars. Poor, unfinished work. Won't call back. Materials specified not used. Took the $$$ &…read moreran. Do not trust.... Not the first senior to be scammed, don't let the next be you.

That's a 5++ rating…read more Easy to procure an appointment, appointment arrived on time, in fact a few minutes earlier. Great first impression!! Consumer more than friendly pricing. Great care and completion of our roof's storm damages. looked like nothing had ever been done, blended right in. Very friendly young man who completed this. Perhaps you have tried the rest, please next time phone for the "best"! Jerry W.

I called to have my skylights replaced and my roof inspected. They came out and provided me…read moreoptions from repairs to full roof replacement based on my issues. Nathan clearly broke out the numbers and provided an honest and fair assessment of what each option would offer. The work was completed in two days by a very seasoned and professional crew and its never looked better. We will absolutely call them again when we go to replace our front windows next (yes, they do windows too)

I had a door that needed to be reversed. We got an estimate…read moreand it was a fair price. Communication was easy, the work was done nicely and everything was cleaned up. There was a small issue with supply chain but that was out of their hands. I'd hire this company again in a minute.

Quick reply with a quote / visit and then scheduled work. Good detail on the quote and fair…read morepricing. Jason is a good guy too and easy to work wiith. Highly recommend.

These folks earned 5 stars. They did a great job repairing my concrete driveway. They showed up on…read moretime. They did exactly what they said they'd do and fulfilled our contract. Jonathan and Emanual came out the first day and were very professional and courteous. We set a price and date. About 2 weeks later I had a finished product. Francisco and his crew were great. I'd like to call the other two guys in the crew by name but didn't get their names. They cleaned up well after. Very good experience. Would absolutely hire these folks again. Carlton Coleman

JM Concrete construction company did our patio. We love it and have received many compliments. They…read morewere quick, professional and answered all questions. John (owner) followed up with his employees to ensure that the work was done accurately. Highly recommended. Morriseys.