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    James River Remodeling

    5.0 (4 reviews)
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    PTR Tub & Tile Restoration

    PTR Tub & Tile Restoration

    (2 reviews)

    Downtown

    I found PTR by an online search for a company to come and do a shower pan and floor repair in a…read morebathroom that had water damage. Right now, it's tough trying to find a contractor to do work, much less good work. I was pleased and satisfied with the whole process. The owner came and made the estimate on the promised day at the promised time, they then gave me an honest price that fell in my range of estimates. I opted for new fixtures and tile resurfacing in the shower, as well. On the day the job was supposed to begin, they showed up in the morning and worked diligently for the next several days, completing the job in the timeframe they gave. Overall the experience was great. On top of that, the work was excellent. The shower looks brand new, my floor is modern and nice, and everything is symmetrical and color matched to provide a perfect aesthetic. Jeff and his team took the time and did it right. They kept in touch and never had a problem with keeping me in the loop. I'd recommend to anyone based on this experience and I'll use them with my next bathroom or tile remodel, for sure.

    Absolutely disappointed in results and customer service. The website states that the owner does the…read morework himself and guarantees satisfaction.... not true at all. Two employees came to do the initial job and there were several areas that needed to be fixed. The owner came to do the repairs but ended up painting the shower floor the wrong color and not repairing areas specifically discussed. Another visit, new paint on the floor again, a couple more repairs... each time an area was repainted it left crackle marks and is very obvious. Within a week the newest layer of paint began to peel up... after yet another repaint (all this time I had expressed concern that the lower portions didn't seem to have been well covered and perhaps just a total re-do would be best) I gave up on trying to get satisfactory results. It also took repeated attempts to get the owner to contact me back every single time and even then he was clearly annoyed by me. None of these issues were caused by anything we did so I didn't understand why I was made to feel otherwise. Total waste of money... the floor doesn't come clean and you can see areas of the old blue color still and areas of exposed old grout. There were dings left in our freshly painted walls and areas can be seen on our brand new tile floor where something was dripped and ruined the glaze on the tile. Total waste of money- 100% unhappy.

    James River Remodeling - contractors - Updated May 2026

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