I wish I could give zero stars. Wow!! Terrible customer service , I think the reason for this, is because they know people would come back for the items they sale. This has always been my go to store. But they lack so much in customer service. They need to fire everyone working there and hire people that are friendly, respectful & helpful without feeling rushed. I normally go there to get my pictures on a DVD but they never have DVDs they only have CDs which don't hold a large quantity of photos. Every time I ask for help I feel rushed and they don't know why they don't have the DVD's. Like today I felt so rushed my money pulled from my hand. Plus no help and little education as to where there DVD's are. Sharron and Juan are both cool five stars for them, but I can't give the business a four or five star. I like going during the day more. Cause Sharron and Juan both work during the day it seems. Other then that thee other staff working there suck. read more

I don't understand this pharmacy. I've never had so many issues before. They are always out of medications and before they used to tell you where it is available but now I need to call every CVS in the area to find out if they have it?! Such a waste of time. Another CVS gladly told me where it was in stock, so obviously they are just lazy here. So disappointing, especially since I already called every CVS in Concord and Walnut Creek and it was easily available at the Target CVS in Pleasant Hill. read more

This pharmacy is absolutely the worst. The staff are uninformed and rude. I went in to pick up meds for my mom and myself but their system does not take my FSA card. I asked for the person in charge at the time to help me with my FSA transaction and he insinuated that there wasn't enough on my balance. How rude. When I found out it's their system that doesn't accept my FSA. I've since moved all of our prescriptions to another pharmacy outside of CVS. read more

The pharmacy line is always long and moves very slowly. I pick up meds for my elderly mother and a disabled friend or would change pharmacies (to the Walgreens on Treat and Main in Walnut Creek where I pick up my prescriptions). The staff is kind and helpful, but whoever is in charge needs to hire more! read more

This pharmacy has gone downhill. Some of the staff is nice & helpful & some of them are rude. They need to hire more staff as there is always a line. They also should post on their website that they are closed for lunch so that folks don't make unneeded trips. I'm not sure why they can't have lunch shifts so they they can stay open. I'm going to change pharmacies at this point. read more

I made an inquiry at this location to see if they are a drop off the prescription pills. Jaznine answer the phone And was beyond helpful. Not only did she verify that it's a location she put me on hold to check to see if the collection container was full. She came back and let me know it was full and gave me alternative locations to go to. She also said if I could call back in a couple days to check if it's empty before I brought them down. People just don't go the extra mile anymore to make sure that the customers are happy. Kudos to her she really made my day read more

Non-existent customer service. Non-existent empathy for customers when they screw up. Non-existent gratitude for the business. Non-existent acknowledgment or apology when they screw up. Total lack of respect for other peoples' time. Holy moly. What a horrible experience today picking up a single prescription!!!! Chronology of events: 10:00am - Called to make sure that the doctor had sent it prescription. Lady on the phone checked and said "No problem and the prescription was being filled/processed as we spoke on the phone. 3:00 pm - Walked up to pickup window and and the lady said it wasn't ready. OK, no biggie. That has happened before. The lady walked back and checked the queue and said it was there "waiting to be verified". She said it will be about 15 min. 3:00 to 3:39PM - I walk around and around. I sat down and checked my emails and texts. I even read a few Tweets and surfed the net on my phone. 3:40PM- I check with the lady again. Just in case it was ready and they didn't call my name (this had happened before). WHAT!!! Not ready??? I look up at where they fill the prescriptions and no one is there. All the pharmacists were gone!!! No one was working on filling anything! I look back and there was no line. It is not busy!!! 3:42 PM- The lady put a SECOND expedite on the prescription!!!! I am now rather livid and start pacing back and forth in front of the pharmacy. 3:45 PM - Since there is absolutely no line, another lady asked me if she could help. She checked and noticed that there was a second expedite and it wasn't ready. Um, excuse me? I gave my name correctly and it does not sound anything like CHOPPED LIVER!!!! 3:50PM - Still no line (because IT WASN'T BUSY!!!!!!) and a third woman (she was no lady) asked if she could help. By then, I was fuming and I snapped a complaint at her. All she could say was "don't give me any attitude" What??? I have been here for 50 minutes wasting my time and she throws it back in my face??? WTF kind of customer service is that? No "sorry it is taking so long" or "I understand but there was a mixup". If she was made to wait half that long, I bet she would be even more pissed than I was. 3:55PM - Finally, meds are ready. The woman with the attitude handles the check out. No apologies - She did not apologize for the incompetence of the pharmacist or whoever dropped the ball. No "thank you" for giving them business (for 15 years!!!). Time to move all my family's meds over to Walgreens. I have had it with this place. read more

This has been my go-to CVS store for the past six years. Convenient location next to Bart and Safeway, parking is never an issue, and the new layout of the store looks great! The employees are always friendly and helpful. I always get rung up by Sharon M! She makes small talk, really nice, quick at getting things rung up so the lines are never long when I go there. Everything I need is always in stock and the aisles are nice and neat so I never have an issue finding anything. I'd recommend this CVS over any other drugstore in the area. Never a problem! Also a BIG plus, they're open 24/7!!! Woohoo! read more

There's a woman here who used to work at Safeway who is completely mean spirited to customers. Brown hair, +middle age, never smiles, isn't helpful. Always rude at the register and commenting on personal items you buy. Ugh. Saw her be a complete jerk to an elderly woman, makes me so sad. read more

They do NOT accept Medi-Cal at the pharmacy. DON'T tell them you have Medi-Cal if you want to pay out-of-pocket. They WILL NOT let you pay out-of-pocket if they know you have Medi-Cal, even if you also have Medicare. BEYOND RIDICULOUS. read more

This pharmacy changed management a few months ago. New management shook things up. it needed to be shaken up. Some things are better, but, honestly, the pharmacists are egotists and they talk to everyone like they are morons. I won't go here and be treated disrespectfully. read more

Rude service conducted by the female worker there this morning. I booked an appointment for 8:40am online for a COVID rapid test and waited for the nurses to show up to work just to hear the female nurse say she could not help me until she clocked in...at 9 am (despite me having booked an appoint at 8:40). Finally, around 9:10, she called me in to check in while I was on a call with my insurance. I asked for one minute to quickly end the call and she said "i have other people to get too i won't wait for you." read more

Thank god my prescriptions aren't life or death, otherwise CVS would have killed me by now! Seriously can't figure out how a pharmacy can operate with the level of incompetence it has. If you need a prescription get it some place else! The state needs to investigate 100% read more

I visit this location every other week and Sharon is always so helpful and friendly. She provides excellent customer service. Thank you Sharon! read more

This store has been remodeled and products are now placed more widely apart, which makes it easier to find items. However, there is no clear signage for the queue and therefore, people stand around near the CVS coupon machine, making it difficult to access. (The second CVS coupon machine is in the pharmacy department and it's also tough to access). Unfortunately, the pharmacy department is one that I would avoid. When I picked up a prescription for a family member, they gave me someone else's prescription! When I called the pharmacy directly, along with customer service, they apologized and told me to return to the store for the correct prescription. This was such a dangerous oversight, that I immediately transferred everything to another pharmacy, where the pharmacists actually double check things! read more

Don't use this location for testing. The staff is extremely rude. I arrived on time for my appointment but followed instructions on the signs to remain in my vehicle until called. I went into the mobile unit when I was called but it was past my appointment time. The staff refused to honor my appointment and we're very rude about it. I tried calling customer service and was rerouted to several lines to no avail. Don't waste your time making an appointment here. read more

I went into this cvs tonight to buy some necklaces and perfume at 1:30 am and felt like I was being profiled or something. All the workers kept staring at me and following me around like I was going to steal. It was really rude and i felt extremely uncomfortable. read more

Cvs has the usual above average med. pricing. good selection of wines, some six packs, so so pricing buys: "Busch Beer" 25 oz. (1.69) -by Amheuser, now foreign owned. -going after the generic low end beer market -4.2% alc. a sweet taste, not bland like BUD. check outs: -quick check out if one gets in the shortest line,,,,, read more

This CVS is horrible. I have witnessed them being completely rude to other customers, including an elderly man who was left waiting for 30 min even though his Rx was ready. Personally, they have claimed I am out of refills despite my prior refills clearly showing multiple refills left. They have refused to follow up on the errors and told me to follow up with my doctors. None of these have been on controlled medications. Finally, on the flip side, they have requested and filled medications that didn't have refills WITHOUT my permission, which I am guessing is illegal, including an antibiotic that I last filled in March. I have already switched pharmacies and have no intention of returning. read more

This CVS is in the Countrywood Shopping Center and although it's right near my favorite Walnut Creek Safeway, I often overlook it. That's a huge mistake on my part because after running some errands here this weekend, I realized that I could legitimately save on some of bathroom staples-hand lotion, conditioner, face wash, etc. With the CVS Extra Care card, you can earn points, get extra money off certain items and get certain mail in rebates. They also sent me a 20% coupon for confirming the email address I had set the card up on ages ago! Shame on me for not being more diligent in looking at their weekly sales and saving some bucks on stuff I would be getting elsewhere anyway. Clean and spacious store, friendly cashiers AND a cute a little garden center out front with some healthy and colorful flowers. Tack this place on now to my Sunday errands pre or post Safeway! I'll keep it on my radar now for sure.... The Yelp 100 Challenge!! read more

I've been coming to this CVS for years since it's a quick drive from my house. Normally, it's in and out for me and they usually have what I need, no problems. Where they hit and miss is in customer service. For the most part the cashiers are friendly and great to talk with but other times they can be as sour as a lemon. Impatient, snarky and overall dismissive is best way to describe this location on a bad day. Today in particular there was an obvious language barrier between the customer and cashier. It was clear that the cashier was losing their cool and was ready to blow up at any minute. Fortunately, it was settled but could've been handled a lot better. I was helped by the store manager and he did not seem happy at all...could be that all their baskets were stolen apparently? According to one of the cashiers when I asked for one. I'll keep coming to this CVS out of convenience but beware that you may be walking into a good or bad day. read more

Self check out? Really? Between the high prices, the gimmick coupons that always seem to have some sort of issue when we try to use them, or the "deal" is confusing & hard to figure out, then the speal about purchasing a "membership", while shopping the irritating loud voice that blasts automatically anytime we are near the make up section saying they are aware of you. Rude. Cashiers are snarky when a problems arises with the multiple coupons. I find shopping here extremely unpleasant. I have a great idea. Save all that receipt paper and lower your prices. Moving my business to Rite Aid. read more

Well what can I say what can I say CVS I just can't believe what my eyes witness, I come all the way from morocco on a week trip to visit with my family and the first impression I get is from a rude lady by the name of Jeanette I am so surprised that America can be like this I've heard rumors but I'm extremely disappointed in what I witnessed tonight she smirked when my family member walked to the register and told her can't you read the total was extremely rude from start to finish when all my cousin did was try to be very nice and respectful I will definitely be spreading the word about the customer service I received at CVS and my family will no longer shop at this store ever again ! CVS. ! If you're reading this you should not have employees working for your company if you're going to lose customers that spend thousands of dollars in your store yearly because of your employee read more

Apparently I reviewed the Walgreens within close proximity a little unfair without a paralleled benchmarked experience. This CVS Rx should be embarrassed about the poor quality of customer service from the Pharmacist down through its staff. If rude, inconsiderate, and just plain nasty was a performance metric this Rx would received several awards for its nastiness and lousy interpersonal communication skills, not to mention lack for attention to detail. I honestly cannot believe the staff's poor customer service behaviors are allowed/encouraged. I want it to be clear, I am not some unreasonable person with unrealistic expectations. In a nutshell here is the Rx process. Dr. visit (emails, faxes or writes prescription)...patient (now a customer, subject to one of the above)...The Rx (receives, fills Prescription customer (provided the medication). It is not rocket science (give or take a few other administrative and quality checks to ensure things are kosher). The Rx staff needs training in customer service desperately. read more

CVS Pharmacy - Drugstores Near Me - Walnut Creek, California

11/17/2020. We were denied a flu shot at the CVS pharmacy; This was in the afternoon, we are a family of 4 even with insurance. the staff had no intention of helping us. We went to Kaiser Permanente, they were very professional and fast. read more

The professional actually working at the minute clinic was really nice. there was an active construction in the minute clinic during operating hours... really safe! Plus the guy working at pharmacy is a total jerk. First just said well we don't do that here! Making it sound like I was at the wrong location I had to ask him where I should go before he told me with an attitude it was just a bit to the right in the middle of construction which is why I didn't think it was there!! But he treated me like I was a total moron for not thinking the clinic was in an active construction area working on the ceiling where stuff could fall on clients!! He Didn't say to check in at the computer just said "wait there" in the middle of the construction area then I saw a sign saying you can't wait there for your safety due to the construction... duh. it said to check in at the kiosk but i couldn't find it. I wasn't being a jerk or anything to the pharmacy, by the way. And also it's not like I come here everyday so I know where the check in "kiosk" is esp when it's all covered up!! and it's not even a "kiosk" it's a random computer with no signage and also the construction was completely blocking the check in area. I told the pharmacy guy I and he started yelling at me about "well you're just gonna have to tell them to move it!!!" I said there was a ton of stuff in the way and he's still yelling at me "well tell them to move it all!'! Terrible location as it puts clients in danger and on top of it treats them like crap!! If you want to know exactly how he acted, look up "Tim and Eric Billion Dollar Movie Will Forte Allen Bishopman sword store" on youtube and that's it on the nose, admittedly minus the swear words, at least. The construction workers were also nice. the website said they accepted my insurance for the antibody test, but the person working there said not only did they not take it, there was a question if they could give clients with my insurance the test at all even if we paid out of pocket, though he did confirm from their billing professional that that information he had earlier been told was false and that he could at least give me the test, though i did have to pay out of pocket unexpectantly. read more

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Staff was completely changed w/in last few months- I had great relationship w/staff which helped due to my complicated auto immune issues. Now when I call they literally tell me info that is untrue & legally incorrect- won't say which one right now but pls be careful to ck info you get from them-do your research read more

CVS Bancroft, Walnut Creek has been my drug store and pharmacy of choice for years. I recently moved to a different neighborhood that has a Walgren's Drug Store that I can walk to, but I stay with my CVS because I like that store. The store is always well stocked, clean and most of the employees are terrific. Sharon, one of their clerks is always my favorite to check me out. She is very friendly, accommodating and efficient. Sharon, in my opinion, provides exceptional customer service and is an asset to the company. In these difficult times, it's comforting to be greeted with a friendly smile to match the great service I appreciate. read more

The line and wait for this pharmacy is outrageous. Keep pharmacy open longer or get more pharmacy people. These people who work here are probably so nice but everyone they talk to is irritated as hell bc they just waited 45 mins in line. At least try to be efficient! read more

If I could give this place 0 stars I would. This is a pharmacy where people come to seek help for medical purposes. The staff here is putrid when it comes to customer service. They don't care whatsoever and are in a terrible unapproachable mood 24/7. This man pictured was extremely rude and gave me the wrong instructions for checking in for my Covid booster shot. I On top of that the Indian/middle Eastern pharmacist woman was extremely rude. Her name was "Lucy Soliman"I came to get my 2nd booster shot because I need it for my work (surgical tech). The woman told me she couldn't give me one due to CDC and what I requested didn't exist. I showed her my emails and the request from the hospital I work at. She denied it and didn't give me a chance to speak. She didn't even bother to look at my medical records I provided and dismissed me. I needed to argue with her to get my point across. Only then she realized what I needed was valid. No apologize whatsoever and proceeded to tell me to have a seat and wait over a couple of hours before I could receive my shot. She seated me next to people who were testing for Covid and had symptoms..... I'm here for a booster shot why would u seat me next to these people??? I didn't even find out from her, I found out from the people waiting!! Keep in mind I had an appointment too......this is disgusting. How are you aloud to work in the medical field like this? Your job is to help people but you come with an attitude and don't want to help people whatsoever. She shouldn't even be aloud to work as a pharmacist. I hope she doesn't give anyone the wrong medications or cause any mistakes towards patient care!!!! Don't come here period. read more

CVS Pharmacy - Drugstores Near Me - Walnut Creek, California

It is worth calling up urgent care centers to find out how much some services cost; prices can vary on top of an urgent care center membership fee. CVS Minute Clinic is very reasonable. Plus, the NPs at Minute Clinic are so nice and professional! For out-of-towners, it is worth a drive to Walnut Creek for quick medical needs, even if you have to wait a bit for your turn. read more

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The wait at the Minute Clinic is extremely and ridiculously long!! Waited 2 hours after i got a text that i'm next in line, which was 45mins after i signed in. They also let someone else take my turn. There is one clinician working and she's nice but it's very slow that everyone left the waiting room. Try a different location. read more

This is the actual most trash pharmacy I have ever been to. Even when I call ahead to make sure my prescriptions are ready before I show up, they're still not ready when I show up. Even after I've received a text that they're ready AND called to confirm that they're ready, they still can't manage to get my prescriptions to me when I arrive and they make me wait another hour or another day when I don't have that kind of time. I don't have any other pharmacies near me that carry the medication that I take, so I'm screwed, but you don't have to be. Go to a different pharmacy. This one is awful, and you will spend a lot of time waiting for very little result. Their phone system is terrible, they're always way too busy, and it easily could end up being 2-3 trips to and from the pharmacy to pick up one med. Also, if you get a text that your med is ready and you don't go right away, they might shelf it, and it won't be ready when you come to pick up. And again, calling ahead doesn't work so it is just a rotten situation and a rotten place. read more

I have called CVS 14 times today over the course of 6 and a half hours trying to get my medication filled faster than the automated system predicted. It was going to involve working with my doctor's office, so I called CVS over and over trying to figure out exactly what was needed so I could call my doctor and make sure they submitted all info ASAP. No one in the pharmacy ever picked up. A few of those 14 calls were to the front store to ask what in god's name was going on that the pharmacy was ignoring all calls for the entire work day. No one there would help me because their "hands were tied." I get that customer service isn't an easy job, but I'm not calling relentlessly to buy tickets to Disneyland here, these are my medications, and I need them. CVS needs to staff their stores appropriately or at least find a way to ensure customers on the phone can be helped within a six and a half hour time frame. read more

Mohammad made my day! Went in there to get a hair product for my friend and he was my cashier and he absolutely made my day. He Introduced himself and took time to get to know me. He didn't rush to make my purchase like most cashiers do these days. He has no idea that his positive attitude brought me up on a really hard day. Uncle Mohammad is what he asked me to call him. You CVS are lucky to have this special employee! read more

"Cause you're hot then you're cold." - Katy Perry This beautiful quote perfectly sums up my feelings on this CVS. I send my 35mm film here for development, and I have had a variety of experiences. Yes, I know that taking photos on rolls of film is pretty primordial, but I really enjoy the effect it gives photos. I have brought film here a number of times, each being very different. They always do a great job of developing my photos, but the customer service is all over the place. First Time: I was still getting used to using my film cameras, and one of my cameras had been broken (which I was unaware of), and one of my rolls of film was light leaked. The women who helped me was wonderful! She called me, leaving a lengthly voicemail explaining the situation, and later called again and spoke to my brother, followed by me. She was extremely helpful, and when we went to CVS to pick up the photos, she only charged me for the photos that turned out (which she didn't have to do). This experience left me declaring, "THIS IS THE BEST CVS IN HISTORY". I wish this was my experience every time at CVS, but sadly it was not the case. Third Time: CVS had not been calling me when my film comes in, so I have to check in store around a week later to see if it is there. It was there. Fifth Time: I call CVS to see if my film is there, and the man informs me that it takes upmost of three weeks to a month for my film to be developed, and does not check for me. Later that day, since I was nearby, I go into CVS and check to see if my film is there. Lo and behold, the same man is there, and proceeds to give me a 15 second lecture, basically consisting of " Ma-am, we will call you when your film gets here, and it takes from three weeks to a month." When it would take him literally 5 SECONDS to check and see if my film was there. He finally checked and informed me that it wasn't there (with a smirk). Sixth Time: I go to CVS and check to see if my film is there, the women asks if they called me so I say, "The past 4 times I have come here my film was here, and I was never called.", So she checks, and it was there. Heres the kicker, the film came in THE DAY AFTER I CHECKED WITH THE RUDE MAN. Nice try, "Check back in 2 weeks Ma-am." I have had customer service all over the spectrum, but the reason I keep coming back is that they do a good job processing my film, which they send to a special facility, and is a good price for prints and a CD. The are also good for just about anything you think you need, and they have a very large beauty section, about the whole back right of the store, 5-6 isles, and lots of candy, and snack food. The store is clean and well organized, though sometimes the checkers can be slow. read more

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Dont waste your time. Was trying to get some medicine from the minute clinic only to find out the nurse practitioners dont care about your time, health or money. After waiting until 2:30 for a 12:45 appointment didn't get any medicine. Dont worry they have no problem billing you for a 15 minute visit. Worst customer service I have ever received. I will not be back. Neither should you. read more

If there was less than 1 star I would do that! The worst pharmacy ever! They lose every prescriptions called in. State they never got out even after Dr office repeatedly calls in and electronically send in. I don't know hope such incompetence is so constant here! It happens ALL THE TIME!! For years total incompetence here! read more

Very disappointed with this store the guy that claim to be of the manager was extremely rude to me and he pretty much told me to leave because he didn't Want to help me find stuff in the store when I couldn't find it then he told me to go to hell and that if I have a problem then I can go somewhere else. If he really is the manager you might wanna find somebody who can actually keep a business. I know what it's like to run businesses and this is not good customer service. This is horrible customer service and I will never be shopping at this CVS Again and I will be letting other people know what kind of employees work here. I felt very offended when he told me he does not help my kind. Extremely racist store location. read more

I cannot even put one star. Everytime, they screw up the insurance system and ready to charge $150 instead of 30. I have auto renewal and get the text to pick up only to find that the counter lady cannot find and claimed that it has returned. I was sent to another counter o my to find that they made all the mistakes and never apologize nor acknowledge their mistakes. I am shopping for new one. read more