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CVS Pharmacy

2.4 (165 reviews)
Open • Open 24 hours
Updated 2 months ago

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Minute Clinic
Daniel C.

Review is for their Minute Clinic: This is a convenient place to schedule a COVID vaccine for a 2yo. Other places like Safeway and Walgreens offer vaccinations for Age 3+. Although its possible to get vaccinations through our pediatrician, nothing beats the flexibility of a Minute Clinic. They offer appointments throughout the day including weekends. 1. Their onsite nurse, Michelle, was excellent. Sure the kid is going to cry but remember its over real quick. Michelle worked with us to position our son to make the process quick and efficient. For 2yo, the injection goes on the thigh. 2. They say check-in 15 minutes ahead of your appointment time. We shows up at our scheduled time and that's OK, since it takes 10-15 minutes to double check your paperwork, manually enter info again, verify ID and insurance, etc. All this was submitted online but I guess they need to double check and verify. 3. Tip - you can only schedule 3 days ahead for Pfizer-Biontech, and appointments fill up fast! That means if you want a Saturday appointment, start booking on Thursday.

Receipt states returns thru 06/02/2020
Erica N.

I purchased items in a scent that I don't normally get and because the sale was so good, I figured I'd get them and go see if I could find the right scent at another location since they didn't have the one I get in stock. That was they would still honor the sale price. Matthew who lacked any kind of customer service rang me up and never once mentioned a change in store policy with returns or exchanges. Now, since I'm wearing a mask, I didn't wear my glasses since they fog up when I wear the mask. I did not see any signage about a change in store policy nor was I notified verbally before purchasing. No stamp or change was made to the sales receipt that I was given which clearly states "Returns with receipt, subject to CVS Return Policy, thru 06/02/2020 Refund amount is based on price after all coupons and discounts." Fast forward to 10 min later when I went to CVS on Treat. They immediately tell me that I cannot exchange the items because the refund policy changed. They were extremely rude about it. I called this CVS and spoke with Ben a "supervisor" who stated that he agrees that Matthew should have verbally told all the customers in the change of policy. Especially when dealing with customers who may be seeing impaired. As that would be discriminatory to assume everyone has 20/20 vision. He states he cannot "do anything" and told me to contact customer service to see if a policy could be in place where they should verbally tell customers of a change in refund policy. Ridiculous!

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12 years ago

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“Minute Clinic Review: Since it doesn't appear that they have their own review page yet, many of us are doing it here.”

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Rite Aid

Rite Aid

2.7(47 reviews)
2.6 mi
•$$

1526 Palos Verdes Mall Walnut Creek, CA 94597…read more Very clean and spacious store. Big, and maybe too big. Seems to be alot of space, and not alot of products on the shelves. A clerk told me they may be making the store smaller. That's why some shelves are cleared out. I was here on a sunny Saturday. Not too many customers, so I had a quick and easy experience. But the interesting thing was, they don't have alot of things locked up. Free parking in mall lot.

I rarely shop here anymore. I had for years.......for one reason.... it's only a couple of blocks…read morefrom my home. Pros.....location, ample parking, clean inside, and I got some vaccinations there. Cons....clerks are rarely of any help, pricing is so tricky/complicated that mistakes are made quite often. Even before COVID, there were a lot of empty spaces on the shelves. They rarely had all that I needed to get. It went downhill from there. I think most people come to a drug/variety store for (mostly) meds and personal necessity items. Instead they have groceries, patio furniture, plants (that look half dead from lack of water) and the ice-cream parlor. Speaking of which, while waiting in a line 6-deep.....there's a clerk scooping ice cream. If you are buying liquor, or even cough syrup......regardless of how old your are (I'm in my 70's) they require that you let them scan your driver's license (which gives them a lot of your personal info they have no business knowing). I can't speak for the pharmacy, cause I don't use it.....but I have seen a lot of one-star reviews from others.....? I won't miss them.....and look forward to a good store to move in to take their place, that will have full shelves and good management.

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