I have written about this Pharmacy before, but I don't think they get enough. Thanks. I've gone to this Pharmacy for 20 years and the staff and the pharmacists are always very pleasant and they know me by name as well as my family and I feel like we're very well taken care of. They answer questions and answer them in a way where I don't feel silly because I don't understand. I do hear people grumble about having to wait in line... But in today is society where everything is so " instant" I would rather have a little wait and know that I'm getting great customer service and friendly, caring people who really take my health into their care. So happy New Year's to CVS Pharmacy and thank you for taking care of so many different members of my family :-) read more

This is the worst CVS pharmacy I've ever been to. It is also the closest to my house and I will be changing. I thought that because it was closer would be more convenient, but every single experience that I've had here has been horrible. That is not an understatement. I am using this as a description solely to give you an understanding of who the particular person is, I thought that she was the pharmacist she is what appears to be an asian woman with black hair in a ponytail what's a white lab coat and has a clip in her hair.( again this is a description so that you know who I'm talking about.) I don't care about anyone's background. I care about the kindness and the Customer Service show. The first time I interacted with her I asked about delivery prescriptions to your home. She did not wanna help me. She had nothing but an attitude and told me to do it on the app I asked if I can do it in person she said yes I can with an attitude. She did not wanna help me. She tried to find every excuse as to why she was unable to provide the service from Herself Mind you I was with both of my kids. There was no empathy or compassion that I just needed a little extra help. After her, not wanting to help me, I just said thank you and I picked up my prescription. I wanna mention the attitude was so nasty. It was almost as if she was doing me a favor by being there when quite respectfully, this was her job The other time I went with my kids again to pick up my prescription and she could clearly see me waiting and she chose to ignore me and dust the shelves no acknowledgment nothing. When you walk here, they do not acknowledge you. They do not greet you. They are just nasty like if they'll get to you when they get to you. I do want to mention there were two tech people checking us out and they were very lovely. It was a young woman and a younger man. And they were very sweet both times. This lady shouldn't be in Customer Service and she should never work with people. I will be switching my pharmacy to the other CVS up the road by the way it is where the vitamin Shoppe is. They are always very pleasant. Very kind. read more

I went to CVS because I found some lip product on Amazon that I wanted to see if it was available. I already went to Ulta and Sephora...They had no clue. I went to CVS and a woman named Caroleena helped me. She knew exactly what it was, said that they had just gotten it in and that they weren't going to be putting them out on the shelves right away. So, she went into the back and got me the exact thing I wanted and brought 2 extra shades of the product. Then she told me about some other product that was exactly like the product I came in for, so now I had a choice! I'm going to start shopping at CVS for make-up now because of her knowledge. Also the cosmetic area was very well organized unlike Target or Walmart! Thank you so much for the excellent customer service from Caroleena! She is absolutely Awesome I can tell that Caroleena loves and takes pride in her job at CVS! You really need to take good care of her as your employee because she takes wonderful care of her department in CVS and of the CVS customers. I watched her take care of me and another customer at the same time. She is the epitome of customer service! read more

This is a decent CVS. Parking is never an issue as the store is located in a large strip mall. They have self checkout stations; I have used them multiple times, and I have never came across any issues using them. The store is well maintained and clean. They do a good job with keeping items in stock. I have never used this location's pharmacy, so I can't comment on it. All in all, this CVS store does not stand out, but I have been to worst locations. read more

CVS is complete trash. Staff are liars, worthless and completely incompetent. I am on day 4 without pain medication post-surgery because of their idiocy. On Friday they lied and told me my insurance did not authorize the medicine. Yes they did, I have written proof from FOUR DAYS AGO. Before I knew this, I offered to pay out of pocket. The truth came out. They were out of stock and no CVS within 20 miles had Norco, a very basic prescription painkiller. Really? 20 miles? Someone is massively incompetent. And, I had to DRIVE there to get this update because their notification system is a joke and NEVER works. The staff also just don't care. Visiting them takes up too much of their quality time and they huff and puff as if helping customers isn't part of their job. One thing I will not accept though is being lied to, so I will be making one last visit here to speak to her manager a the woman that helped me shouldn't have a job. And don't even get me started on their idiotic self checkout machines that never work. read more

This is not my local CVS, so I was unfamiliar with the layout. The employee I asked for assistance locating items was SUPER HELPFUL and kind. Also, by suggesting I use a different coupon than what I handed her, the checker SAVED ME $5 on a $6 purchase! This CVS has such a nice, friendly atmosphere - due to the employees. I was impressed! read more

Ryan is the best store manager ever!!! He is highly professional with unmatched customer service skills. He welcomes customers and goes the extra mile to make sure the exceptional experience in the drug store leaves nothing left to be desired. You really leave there feeling that your business was greatly appreciated. I will refer my family and neighbors to this location! .... also Joslin, cashier was delightfully kind, quick and efficient with my check-out at the register. I will definitely make this CVS location my default store for the Thousand Oaks area. Thanks again Ryan & Joslin, you both rock big time!! Best, Pamela Wolf read more

Worst CVS ever. Online ordering missing items 2x hassle to correct issue. Pharmacy terrible service and very unhappy pharmacist. Stay away.

Mostly a covid related complaint. We came in looking for some items and the clerk at the register was wearing his mask below his nose. My wife asked him to please wear it properly (and she did it quite politely, I might add) and he just got surly and unhelpful when my wife asked him about an item that we were told was stored behind the counter. I took the items I had for purchase back to the shelves, because I can make purchases somewhere else pretty easily. read more

I DO NOT RECOMMEND THIS PHARMACY.  I do not take pleasure in writing negative reviews but i really feel the need to share my experience about this CVS pharmacy. I have been a CVS pharmacy customer for many years. As a senior with underlying health issues, I'm on medications permanently and as such, beneficial to CVS business.  I'm considering taking my business to RITEAID as the pharmacy staff at this CVS location is rude with extremely unprofessional behavior. Today, one of the arrogant pharmacists had the audacity to tell me I should find another pharmacy because I complained to her about her unreasonable and certainly unprofessional anger. read more

Absolute garbage location. Everything cold and flu is gone. Bare shelves. No help at all, oh and you want Flonase? Yeah the pharmacy has to be open for that. What a joke. read more

Worst place ever. The pharmacy is ridiculously slow and the workers are rude. So yourself a favor and skip this place and head to Specialty Care Pharmacy where they actually care you their patients. CVS is worthless. read more

All, I've been A customer of CVS at 1382 Moorpark Rd. for approximately 14 years. My son has intractable seizures and I cannot tell you how many medication changes I have had over the years for him. It is so difficult managing an ever-changing insurance situation every customer has a different need or challenge. These people at CVS are amazing they have to endure so many rude people it's ridiculous. I see them very sweet and accommodating professional and efficient. I wouldn't think about going anywhere else and I've never looked. Simply because of the people who work there. Recently my insurance changed and they made numerous calls to doctors and the insurance company as a result my son did not run out of medication and I'm very thankful. Thank you CVS employees you guys are wonderful. Thank you for what you do there are many of us who truly appreciate you. read more

Their automated call machine excessively calls you. I've made multiple requests to have my phone number removed and complained and their machines still call 2-3x a day. Dont go here read more

The pharmacy would not dispense a medication to the daughter of a woman that was so ill she was laying on the floor. No exceptions, no considerations. Patrons had to carry this woman to the counter for her electric signature. This is appalling and horrible to see the callousness of rules and corporate laws trumping basic humanity. Shame on you CVS. To the man doing most of the lifting you sir are a saint. Six months later...pharmacy still sucks. Always out of stock. What kind of company intentionally lets their customers suffer? You're ubiquitous CVS, but you're not a monopoly. I'll be taking my business elsewhere. read more

This was my go to CVS, we literally live right around the corner and I've gone here for the last 2 years for my whole family's prescriptions as well as various odds and ends, such as masks and OTC meds. This evening my husband went to stop in in order to pick up a last minute little present for myself for Christmas. As he entered the store, he heard the associate, an Asian woman, at the front counter over the store intercom direct employees to be monitoring the cameras throughout the store. He had just gotten off work, and yes, may be a bit dirty, but certainly not to the homeless extent. He was followed throughout the store and then finally went up to the counter to check out. As we share bank accounts and credit cards, he decided to use cash. The associate, who we now know goes by the name Jill, refused the 20 dollar bill, claiming, falsely, that it wasn't authentic. He was so shocked by the experience. I absolutely cannot believe how they treated him! He went on to verify that the bill was valid at the Wells Fargo just around that corner. For the record, he is a pretty generic looking white guy, and we are firmly an upper-middle class family, as I'm a pharmacist myself. We will not be returning and I'll be transferring all of our prescriptions to Vons. read more

The employees at this pharmacy are absolutely the worst I've seen at any pharmacy. If I'm to pick up two scripts almost always at least one are wrong. It's quite comical how incompetent they are. The management really needs to address the employees lack of attention to detail in an industry that should demand it. DO NOT USE THIS PHARMACY YOU WILL BE DISAPPOINTED AND A LOT OF YOUR TIME WASTED read more

I've been coming to this CVS for about a year. Up until my last visit I didn't get the best vibes from one of the Pharmacists until my last visit about 3 weeks ago. I also hadn't ever really spoken to her until then. To my surprise, she stood there listening to me vent for probably 20 minutes. I'm not the talking type & Im actually very private but the severity of things going on in my life right now & being completely alone to deal with it or with a mom can no longer respond or remember. When the pharmacist asked me it was like everything just poured out & I didn't realize until I left how good it felt to be able to get everything off my chest & that the whole time I was actually talking to her she was listening, she cared, & she did her best to help me. It's been months since I've actually talked & months since I felt someone was listening. No I get the best vibes initially but I'm also not a conversational person and I've heard I don't look the most welcoming. I will tell you this though, given the things I'm going through right now I needed this Pharmacists ear that day more than I needed medication filled. Thank You Breanna O. You helped me more than you know & I'll tell you thank you in person as soon as I can do it without crying haha! BOTH pharmacists at this location are awesome. I'm APPALLED at the reviews!! I come all the way to this location from Palmdale because I love their staff & now three weeks ago I love the ENTIRE staff! They've always stuck to timeframes & it's always max taken 30 min to fill any medication. Even prior to few weeks ago and speaking to Ms. Breanna I didn't have any complaints about timing or any other employee in the pharmacy lol. I didn't have a complaint about her either she just wasn't my favorite but she was always good at her job. NOW after talking to her 3 weeks ago she's my favorite person & employee. Retail is hard & ive seen some MEAN customers go in there but from a normal, nice person...this pharmacy & entire staff is amazing. They've helped me through this time more times than I can count. Even with a limited mom sitter & not much opportunity to go that far I make it work because I feel like they genuinely care about me. My mom is on her last days & I am the only one she remembers so I don't have a bunch of people to help me or talk or anything. These strangers at this pharmacy make having to leave her convenient when I know they don't have too. Everytime I have to come here I have to pay someone to be with my mom and they always go above and beyond to make sure I'm taken care of that visit & don't have to come back. Thank you!!! read more

Went to the pharmacy to pick up Rx for my neighbor and stood there under "pick up" sign at the register for 45 minutes before the extremely incompetent rude Linh asked if I needed help. When I did tell her I was picking the Rx, she stared at me and walked away without any excuse. I thought she is getting the Rx, but no, I had to wait another 10 minutes for the other lady to finish with her customer, and then the other lady finally helped. The nice gentleman who was picking up his Rx witnessed this unacceptable service and also said he will report this rude Linh. If she does not want to work, she should quit or hopefully get fired. Will never go back because of incompetent Linh. read more

Like other reviewers, I found this store's pharmacy to be too busy (long lines and long wait time) so I moved my prescriptions to a location closer to my house. Other than that, I like coming to this store to find general household items, beauty products and treats. They have a good selection of merchandise and the store is clean and well organized. The cashiers are polite and I've never had any major issues coming here. read more

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I wish there was any none star that I could choose!!!! Terrible ! Always a big line for pick up at pharmacy! They are so rude and unprofessional ! They are so slow soooo slow and behind always always!!!!!! And the most funny thing was they even couldn't read my proscription !!!!!! read more

Done with this place. Chronically understaffed. Don't follow through on promised timelines. No wonder everyone rates this place one star!

I went into this cvs after my shift to get some necessities, and the gentleman at the front Ryan gave me an incredible ring up experience! Genuine and nice dude and he even told me about their cvs package that saves me $10 a month. Overall great and unexpected experience, can't wait to chat him up next time. read more

The pharmacists here are so very rude. Wish there was a better cvs close to me. They act like you are a burden. Don't have your prescriptions sent here. read more

Not sure what the negative reviews are about. Lines can be long but it's not their problem you come at 5pm after work? What do you expect??? Sheesh read more

Agree with other reviewers that the pharmacy is beyond ridiculous. There are so many other pharmacies in very close proximity that actually care about their customers so I don't know why I ever come back to cvs. I was just in there and with 4 people's working behind the pharmacy counter, 1 customer in line ahead of me and one customer at the counter checking out, it still took 15 minutes to pick up a prescription that was ready for pickup. If this was an isolated incident, I'd be much more forgiving but, unfortunately, this is the norm at this CVS location. I also agree with the other reviewers that commented on the friendliness of the pharmacy workers. On multiple occasions, I have found them to be condescending, rude, impatient and utterly annoyed to be expected to do their job. And God forbid you have a cell phone in your hands- they will scold you and tell you to put it away, citing some nonsense about violating HIPPA laws. Don't get me wrong, I appreciate a pharmacy abiding by HIPPA laws but demanding that a cell phone that is not in use be put into my purse is taking it too far. Now onto the store part of this CVS- it's pretty good as far as selection, stocking items, layout, etc. They cashiers are mostly nice and helpful, with the exception of one lady who always has *something* to bitch about every time I've been in there. Every. Single. Time. More on that another time though. I've written too much already. read more

Dont go for prescription meds unless u want the slowest service in town. I don't know how they stay in business. I am out of here read more

CVS Pharmacy - Drugstores Near Me - Thousand Oaks, California

Customer service isn't great. Photo booth not working for passport photos. Long lines for pharmacy. Would recommend going to the cvs on Newbury rd instead. read more

When I came in Inside the store looks clean and uncluttered front. I found all the items I was looking for and made it to the register. There was a line and one cashier but quickly cashier reacted and called for backup. When it was my turn the lady that was ringing me up wasn't really nice no smile at all she seem to be serious. She asked me for my phone number which by mistake I gave her a incorrect one. Kyle did not like that she had to do the transaction again. read more

1.5 out 5 for an OVERALL review?! Yikes...I should have known better. Called to make sure I had a refill waiting. THe CLUELESS GUY (I think there is more than 1) said there were no refills, call your dr. I calmly explained that there IS ONE. Call your Dr.. he says. So I did. Doc said there was one so I called back and he says.. "oh wait, I guess there is one, yeah" crazy...then A few days later was promised an hour. Showed up in a hour and the pharmacist is "out to lunch. Another half hour"..I'm not entirely sure whY this whole process is so challenging for these people. Due yourself a favor and go ANYWHERE ELSE. read more

Standard CVS. Asked employee for a cart. She said ''oh, they must all be out in the parking lot.'' No offer to go get one for us. Also, buying a product that needed a lock unlocked. Same employee struggled and struggled to get the lock open. Finally did. Obviously not enough training going on at this store. Got what we came for, however. read more

The CVS at the corner of Janss and Moorpark Roads in Thousand Oaks is one of the worst pharmacies in the area! I try to avoid them, but the only benefit is they are open till 9pm. If another local pharmacy were open that late, to accommodate those of us who work till 6pm or later, I'd switch in a heartbeat. There is always a line of 4-6 people waiting to pickup prescriptions, so plan on a 15-20+ minutes wait time. When you get there, they are leisurely slow to pull the orders from the shelf and slow to ring up the order. They have no sense of urgency, even if you are in pain or sick. I went to the Urgent Care today, and my doctor entered the prescription from the exam room directly into that CVS pharmacy's system. The doctor said by the time I arrive at the pharmacy, within 20 minutes, the prescription should be ready for pick up. I allotted the pharmacy extra time, and showed up 2 hours later. When I arrived there, the first pharmacist tried to tell me that there was NO prescription entered in the system for me! After looking on their computer for a while, another pharmacist came over and said my prescriptions were entered in their system, but were still in the queue (2 hours later!). Then he asked me if I could come back the NEXT day to pick them up! Really?! I was at an Urgent Care, because I needed the meds NOW. I insisted that he fill the prescriptions right away. By this time, it was 7 PM. They close at 9 PM. He told me to call back at 8 PM for my prescriptions. At 8:20 PM, I phoned the pharmacy, only to be told they were STILL working on filling my order! Note that my order are just pre-filled, boxed simple items such as Nasonex, eyedrops, ear drops, etc. I'm hoping that I receive them before they close at 9:00pm tonight, as I'm out of town tomorrow, which is why I went to urgent care for this today. read more

I have been going to CVS pharmacy for 10+ yrs and this is by far the worst CVS pharmacy that I have ever been too. The customer service is absolutely atrocious. The technicians have no consideration for the type of condition you are in and the urgency of the need of medication that is dropped off. The lead pharmacy tech who is a tall middle eastern man is by far the rudest, non-empathetic, disrespectful pharmacist I have ever encountered. I highly recommend patients dropping off prescriptions to find another CVS pharmacy to fill medication. read more

Going to this pharmacy has taken years off of my life. The wait is always long, and the staff unfriendly and unhelpful. You know those coupons you get from your doctor sometimes to reduce the cost of your medication? Good luck with that. Your medication is out of stock? They will not warn you before you attempt to pick it up. I always leave the store frustrated. After years of being a customer, it is time for me to find a new pharmacy. read more

I went to pick up my prescription 5 different times. The only person I would ask for is Jessie. She is the only one that knows how the pharmacy works. Note to the manager of CVS: Please train your pharmacy staff properly, and promote Jessie to manager!!!! read more

Very unprofessional, no customer service at all at the pharmacy. I waited in front of the window consultation for 10 min in front of the pharmacist and I was totally ignored. read more

Just left the store about 30min. ago and would like to thank Connie and the guy with glasses who was stocking a shelf and helped me without hesitancy. Connie checked me out at the front and was very sweet and respectful. She made my checkout experience pleasant (I've been to other locations where they are very young and very rude and makes you want to get out as soon as possible) again, not the case with Connie's assistance. =) I like to give great reviews when they are deserved. read more

Good store, but terrible pharmacy. Do yourself a favor and use ANY other pharmacy. Lynn Oaks is superb. read more

Called in a prescription at 8:30am for a 5:00pm pickup. Showed up at 5:15pm and the prescription was not ready. Why provide the service if you can't perform it. All you get is a "I am sorry, we are too busy and understaffed". Help them out with their problem and bring your business elsewhere. read more

I've been here several times and I am done with their rudeness probably because the same pharm tech is the one taking the prescriptions at drop off . She is female, short stature, overweight curly dark brown hair with glasses. She is horribly cold, and provides poor customer service. Very robotic. I know her name but won't mention in this review but will when I call corporate. At least when I am getting my prescriptions filled, it's usually because someone is sick in my family. I am under enough stress as is and do not need a cold hearted person dealing with me. She maybe competent in her job but maybe should not be dealing with the public. I am done with this pharmacy and rather drive 2 more miles to the other cvs then deal with the nonsense at this pharmacy. Yes also they take forever to fill prescriptions. I heard the pharm TEch say an hour to get prescription filled to person in front of me. When I went to other cvs on Moorepark , my prescription was ready in less then 10 minutes. When you have sick kid at home time is of essence. Hope this review will be seen by some cvs management and provide customer service training. read more