Sometimes you want to go where everyone knows your name, and they're always glad you came. I can't recommend this pharmacy and its staff enough. If there's anything lacking, it's the logistical trade off of being a smaller pharmacy and not being able to have everything in stock at all times. I begrudgingly go to CVS for some urgent medications but that tends to be rare. read more

Everyone is very kind, very professional, well organized, and A + customer service, which is hard to find these days.

They were very friendly when I had to pick up prescriptions for my daughter. They also filled our order within a few hours of the doctor putting it in. At the time, we didn't have insurance and they don't accept GoodRx which is ok. But they were nice to call me and ask if I still wanted to film a prescription that would cost $300 by itself out of pocket. All in all it was a good experience for a situation that was a little stressful. read more

I've been coming here for the past year. These folks are wonderful! Friendly, timely, professional & always available for questions!

The service is exceptional. I drive from Moorpark to Thousand Oaks and can always count on Plaza for having all my medication ready in a timely manner. I show up with a prescription request and they will go Out of their way to fill it as fast as possible. If there is ever an insurance issue, they follow up with the insurance company and get authorized approvals for refills. This pharmacy is our favorite one and I trust them with our medication needs. read more

Plaza Pharmacy is the BEST Pharmacy I've ever ever used. My family has been using them for over 20 years. We drive from Moorpark because they are that good. Jackie and John really do treat you like family. They always go above and beyond to make sure you are taken care of. I will nevvvvver go back to using a chain pharmacy like CVS or Walgreens! read more

Plaza (Burt's) Pharmacy in Thousand Oaks is the absolute best! I previously used their sister pharmacy, Burt's in Westlake, but recently moved and needed a pharmacy closer to my new location. I was nervous to make the switch but Plaza Pharmacy made this transition so easy, and it has been so wonderful to be their patient & customer. Plaza Pharmacy is under the "Good Neighbor Pharmacies" group, and they truly offer the Good Neighbor Pharmacy experience. If you have had a less than ideal experience at larger retail chains like CVS, Walmart etc, I STRONGLY encourage you to give Plaza Pharmacy a shot and you will not be disappointed. They provide individualized service that is unique to your needs as a patient, and treat their customers with the utmost care and respect. They also offer a medication delivery service for a very reasonable cost, which is extremely helpful for those of us with certain limitations and also great for those of us who work from home. Anytime I have gone in person to Plaza Pharmacy, there is little to no wait, and you will be taken care of quickly and professionally. Shout out to the pharmacy manager Jackie, and to John as well, they are absolutely spectacular and make me feel special anytime I call, but to the entire Plaza team at large, thank you so much for your kindness, empathy, and incredible knowledge and care coordination skills! I look forward to many more years to come as your patient, and thank you for your absolutely outstanding customer service across the board. read more

Everyone at Plaza is always helpful and proactive. Lead pharmacist has provided several useful, cost-saving suggestions as well.

Love this pharmacy. John and Jackie are awesome. Thanks for caring and always being so kind and helpful!

I have been a LOYAL customer of Plaza Pharmacy for the past four and one half years. At the beginning I had super great service. Over the past year I can no longer give more than the two star rating. The only reason that I did not give it a single (1) star is due to one employee by the name of John. If not for John I would have been gone more than a year ago. First I was rudely spoken down to by a most unpleasant pharmacist by the name of Naz. I did call the owner of Plaza Robbie Leark who did apologize and stated he would speak with her about the issues. I assume it went on deaf ears. Several months later I was in the store and Naz did not see me, however her comments about a client who was on hold, something to the effect "Oh that pain in the ass again" was heard by myself and another employee of the pharmacy. Then the real issue happened. My Cardiologist put me on a new medication. I as always check on the internet what my any new medication should or should not be taken together. In big bold print it states that these two medications should NOT be taken together without the consent of the physician writing the script. Instead of confirming with my Cardiologist when I asked the senior pharmacist Jackie about it, I was informed that some physicians do on occasion write both prescriptions. However the Doctor should be contacted. When I took the initiative to call my Cardiologist he gave me two pieces of advice...1. DO NOT MIX THE TWO MEDICATIONS, they can cause me to either stroke or a heart attack, 2. FIND A NEW PHARMACY! I spend approximately five thousand dollars out of pocket per annum, I would imagine that Plaza Pharmacy is making quite a bit in profits from me. I did attempt to call Mr. Leark, the pharmacy owner, however he has chosen to not return my calls for the past week. I do feel somewhat bad in that John is an incredible person that truly cares about his clients. Unfortunately my personal well being surpasses my respect for John. Please be cautious of what drugs you are dispensed, just because the pharmacist allows the drug to be filled, it does mean that you should just blindly take it. Truly a huge disappointment and an unsurmountable lack of trust for me to be comfortable using Plaza Pharmacy or any of the Burt's pharmacy chain. read more

Plaza Pharmacy - Speaks for itself. - Drugstores Near Me - Thousand Oaks, California

I have been coming here since we moved here in 2014. I was not happy going to CVS so I went to Plaza and fell in love what this place offers. I feel like Norm of Cheers! I walk in and I am welcomed by my name. If you need a easy in and out place to get your pharmacy drugs from come here. You will not be disappointed. read more

This is the best pharmacy ever. I can't say enough about their incredible customer service. They fill my prescriptions in a timely manner and always answer when I call. Thank you for being amazing! read more

Excellent staff great parking they also deliver if you need. They sell vitamins and other toiletries

Friendly, fast, & fabulous (above and beyond) service. The day after Thanksgiving, Jackie spent time on hold with my insurance company to get them to issue an emergency authorization on a medication I take everyday. My prior authorization expired and my doctor hasn't initiated the process on his end yet. Without knowing this information Jackie still took the time to call my insurance and was able to get an emergency authorization for coverage. I learned about this when I went to pick up my Rx and Jackie informed me. Thanks Jackie! $25 vs $400 is much appreciated and thank you for the extra time spent on this Rx! I wish there was a Plaza Pharmacy or Burt's Pharmacy in Camarillo. Hopefully one day soon. read more

This is the BEST pharmacy in Ventura county. I have a RX that has been very difficult to get , and they always go above and beyond to help me. The staff is always friendly and they know most of the regular customers by name, which is really neat. They have a cute little toy section and medical items that are not overpriced. I will never go to anyone else. read more

John and Jackie are amazing. Tom the delivery driver is respectful as well. They all go above and beyond to make sure you get your Rx when you need them. They keep in contact with you and work directly with the insurance carriers and doctors staff to get all the codes, coupons, and quantities met to ensure you receive exactly what you need to make sure you do not go without. They are fast and keep in contact with you so you know exactly what is happening. AND, they know names and faces, you are not just another RX number. Thank you Plaza Pharmacy! Make sure you tip your delivery driver! read more

I have been using Plaza Pharmacy for many years now. I always have a great experience every time I come in. The staff is extremely friendly and helpful. Everyone is treated like a VIP. Prescriptions are very easy to have refilled with their 24 hour automated phone line. I am happy to recommend this pharmacy to anyone interested. read more

Staff are super friendly and helpful with whatever medical needs you have. Delivery is simple if you're more interested in getting your prescription brought to you. I tend to go because the experience is painless and their lines are never long. Plus I know they sale womenswear that is popular with my female friends and family. Pharmacist are knowledgeable and readily available to answer any questions you're having regarding your prescriptions read more

I got a flu shot here by Jacqueline who is a pharmacist here. Honestly say, she is awesome. It was like magic. I couldn't feel anything while she took a flu shot to me. I am not lying. I will visit this pharmacy every year to get a flu shots for sure, As long as she is here. I strongly recommend this place for people who are afraid of getting a shots. :) read more

Why did I deal with CVS for so long?! I love this place. From the super nice people who answer the phone, to the hands off transfer of our prescriptions, to the delivery I could not review them better! Do not struggle with lines and insurance issues at CVS go to plaza! read more

Attentive care! Always friendly, helpful and efficient. I have been using Plaza for 7 years and they are dependable, high quality service. With a great little gift shop to boot! Unique and intriguing items, rotating stock! read more

Love it!! I like the special care they give you. My husband can pick up with out a hassle and they don't pretend to remember or forget your name , I just love it!!! The pharmacy is the best ! read more

In a society quickly losing connection, Plaza Pharmacy is a little slice of community in a busy, anonymous world. Jacqui, John and Jason helped me through an unexpected medical crisis and found my prescriptions for less money by understanding the drug developer's incentive programs and seeking them out on my behalf. I consult with Jacqui for over the counter things when I need them (cold medicine, etc.) plus, the parking is a breeze and I don't have to deal with the energy suck of a huge CVS-type store. Who takes the time to go the extra mile anymore? Well, at least one place does, Plaza Pharmacy. I love this place. (p.s. They also carry the hard to find JellyCat stuffed animal toys.) read more

Such nice people and pleasant! Met Jackie, John and Marie. Had to stop by for my daughter's antibiotics from upstairs. Love the Halloween earrings!! Wish we lived closer to the pharmacy they would be our go to place for all our family meds. Will come by again in the future for our prescriptions! read more

Best prices, friendly and knowledgeable staff, and no wait times!!! Is this a pharmacy from another dimension? Lost in time??? Please never change! read more

My wife and I were shopping for a new local pharmacy, it just so happens that the person that did the first to review was a friend of mine and I contacted him and asked him if he still feels the same about his review, he said absolutely yes. So I made it over for a few things, they were very courteous in person, another day phoned in for a question about a prescription my wife will be getting and he answered my questions and said they would be glad to help. My wife was hesitant about dropping off her prescription but they were so nice to her and communicated to her when they would be able to order it and call her when its ready she was sold on this place. She is now a very satisfied customer and recent reviewer herself. read more

We moved from Vons a couple years ago and couldn't be happier. The staff here is awesome! Always so friendly and always above and beyond. Very happy with our move over here read more

Love this Pharmacy!!! They are so friendly and kind and always have the answers for all my questions

If you want long lines, messed up orders, poor service, and bad attitudes, then go somewhere else. If you want to be another nameless pest, go somewhere else. If you like being greeted by your name when you enter the pharmacy, then go to Burts/Plaza. Jacqueline, Jason, John and the rest of the crew are the best. They always fill fast, and don't make you feel like an idiot if you have a question. Get this, they answer the phone when you call. They will provide immunizations and get the odd order compounded. read more

The staff at Plaza pharmacy is just awesome. Never in my life have I been to such a truly kind and compassionate pharmacy. Jackie is so knowledgeable, the guys there always greet everyone with a smile and they remember my name. They fill prescriptions in minutes, always. They even offer home delivery of medications for less than the gas must cost. Also, the pharmacy itself is stocked with medications, plus really cute gifts, nice spa type products, etc. The staff works so quickly I never have time to look at it all. I can't recommend Plaza Pharmacy enough. They are the absolute best, and they truly care about your whole well-being, not just the immediate medical issue you're there for. read more

The best pharmacy hands down! No wait times, the friendliest staff, and very affordable. I will always recommend Plaza to anyone!

Knowledgeable staff, super friendly. Can't go wrong here. They always have the meds my sons need when CVS doesn't.

Plaza has the most friendly and helpful staff! They are super accommodating and sweet all the time. They have the utmost level of professionalism, they know their customers, and they are prompt with their service. ... Everything you could ask for of a fantastic pharmacy! read more

Was referred here by my sons pediatrician today and can't say enough about how nice and helpful everyone was. Our insurance company was causing us major complications and not only were they very kind and compassionate knowing how upset i was, they were patient and took the time to stay on hold while doing their work so they could make sure my dilemma was handled and my son could get the meds he needed. We will continue to use them from now on. Also they carry really cute gifts and trinkets. Highly recommend read more

Couldn't possibly be a nicer crew. Fast turnaround times. Flu shots. What more could you want?

I've been coming here for many years and they have always taken great care with my families prescriptions! They take the time to explain everything and they even recognize me with my mask on! read more

In 25 words or less? This is what a pharmacy should be!! I've gotta admit, I still haven't figured out how they squeeze so many employees into this place, but let me tell you, its your gain. Personalized service, recognized by name, minimal waits, delivery, and they accept FSA debit cards. Monday through Friday and half day Saturday. Open up that other day and a half and its 5 stars with a bullet! read more

A nurse at my doctor's office recommended I try a non-chain pharmacy after we were both complaining about how problematic dealing with CV* is. I tried this pharmacy and the difference is night and day. Everyone here is extremely nice and they make an effort to get to know you and go out of their way to help you. They also take calls and faxes from the doctor rather than losing 75% of them like the big box pharmacies habitually did. I'm extraordinarily happy I moved my prescriptions here and wish I had done so years ago. read more

Im not the best yelp person , as I never submitted my review from July. Went in today and as always the staff is friendly and immediately says "hello". My daughter picked up a cool rock outside...Thanks for answering all the questions I had today ..and just for being so personable. 9/5/19 read more

I wish you could give 10 stars. This is hands down the best pharmacy I've ever been to. Frustrated with the larger pharmacy's in the area my mom suggested I switch to Plaza which she had been using for years. I did and it was the best decision. The customer service here is incredible. They answer their phones, know people by name, and go out of their way to be friendly and helpful. Being it was a smaller pharmacy I expected to pay more for such good service but I was wrong. My prescriptions were actually cheaper. If they don't have something in they order it for the very next day. They even deliver! I am so so grateful to have found such a wonderful pharmacy with amazing prices. They truly care about their customers which is so different from other places. They have super cute and unique gifts inside and they even gave away a free n95 mask and hand sanitizer. I highly recommend this place to anyone in the area who is looking to make their lives easier and get your prescriptions quickly and affordable. They truly are the best!!! read more