The customer service at this CVS remains mediocre. The pharmacy usually has a long line. The location offers seasonal merchandise. There is a nice variety of items. This CVS has a Citibank ATM. There is always plenty of parking. All in all, this is a decent CVS, but it doesn't stand out. read more

I drive for Uber Eats on the weekends. I often get Shop and Deliver requests from grocery stores and pharmacies. On Sunday I received a request from this CVS. I found all items needed and I went to the checkout. When I'm doing uber, I avoid self checkout because the scanners don't work right. The employee saw me standing there while she was putting things on a shelf. She rolled her eyes and said "it will be a minute, I'm busy". She was putting a snickers on a shelf!! Busy? . When she got to me she said "you know you could just do this yourself". What?! I explained the uber situation and she proceeded to scan items. What has happened to customer service? She was not busy, she was being lazy. I have reported her to the uber driver app and removed that cvs from my route. I'm hoping customer service takes a turn soon and managers and owners start taking things seriously. This employee was getting paid to sit her butt on the ground, putting Twix bars on a shelf read more

This CVS is conveniently local and usually well-stocked, but the customer experience is hit or miss. The manager here makes me really uncomfortable -- he gets way too close, swings between overly friendly and oddly stern, and the whole vibe feels forced. I never know which version of him I'm going to get, and honestly, I hope he's not working when I walk in. The self-checkout almost never works with coupons, it constantly freezes at procesing payment. Every time it happens, he rings me up at the normal register but says my phone number very loudly, which feels like a big privacy issue. And the staff gives attitude if you choose the regular line instead of the broken machines. This store would be great with a little more awareness, working equipment, and more respectful customer boundaries. read more

This review is for the pharmacy. Had an RX on auto refill, somehow they dropped my cell from their notifications system. My filled meds sat there for 8 days, no call/text. Finally I realized they hadn't notified me so I went in to store (bc it's totally impossible to get anyone on the phone). Pharmacy clerk told me my RX had not been picked up and was returned to stock so I asked if she can pls refill it and I'll pick it up when it's ready. She told me no that I'd have to wait until next month to get my NEXT months refill and that I'd have to skip a month wth?!! She said it was "policy". I told her where to stick it. So I called my dr and had her move my RX to a privately owned small pharmacy and it's been two years and I'm VERY HAPPY with Specialty Care Pharmacy. CVS pharmacy is the worst!! read more

This pharmacy is TERRIBLE!!!! I had medication I needed on the 22nd of the month, I go to pick it up (on a Sunday ) they tell me "we don't order the medication until the day it is due " huh ? So my doctor prescribed me a medication to be picked up on a certain date and they decide they won't even order it to have it ready on the date I'm supposed to pick it up . I reported them to corporate ! read more

they are fine, rarely do i have a problem and if i do they take care of it. sometimes the line can get long but just come at a different time. Around lunch and when right after everyone gets off work at five are not good times to go. read more

I'm a Westlake Village resident and have used CVS on Agoura Rd exclusively. Every company and person has a bad day once in a while, but I have consistently received great service from the Pharmacy at this location. They try and be as accommodating as they can & have really come through for us on m ore than one occasion. Nick is really great! read more

Sorry. Not standing in a very slow eight-person line at the pharmacy to get cough syrup that should be on the shelf but isn't. Instead you get a card that you trade. read more

Not a very organized pharmacy, and the pharmacy staff is unable to multitask. In today's society people unable to execute a task with proficiency and speediness limit their ability to work successfully! read more

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Be aware this pharmacy steals your prescriptions! They stole my wieght loss shot and claimed I got it and did not I'm reporting this to corporate read more

Worst pharmacy ever. Staff is so dumb it's shameful. Not to mention rude. They never pick up their phones, but if they randomly do, you somehow get "disconnected". Understaffed. Kind of a filthy place if you ask me. Always a long wait. We transferred our prescriptions elsewhere and receive excellent, fast and efficient customer service each and every time. This place deserves negative 5 stars. read more

Each and Every single time I need to call this pharmacy, I am on hold a minimum of 30 minutes. Today, my husband called the store from his phone and asked the manager to go have them pharmacy pick up while I was on hold 40 minutes. She said "sorry our systems are down." Really? Every time I call? Ugh. The one thing I miss from leaving my old neighborhood. Customer service. Think they hope you'll hang up, drive there, stand in line to find out they don't have your prescription. read more

CVS Pharmacy - Hold time, but not in it's entirety. - Drugstores Near Me - Thousand Oaks, California

Went for my prescription that my dr suggested and wanted information about why exactly I needed to take it. The pharmacist came over to me and asked what I needed help with. I explained to her why am I being prescribed this and all of a sudden she puts her hand up to her face like omg I'm sorry I've been having a really bad migraine. Then once she has her moment she asks me again and then she gets amnesia again. She comes back from complaining again and I see her on her phone googling the information. She then says you know what I'm feeling terrible right now can I give you a call to provide the answer. Well low and behold no call and it's been a week which means I will not be getting a call at all. Terrible. Def going to change my pick up location to a different CVS read more

CVS Pharmacy - Pharmacist googling what my prescription is for - Drugstores Near Me - Thousand Oaks, California

The tecs today at 12:45 two women, just love to offer lousy customer service. Told me no I'm getting a flu shot I went down the street to Rite Aid and immediately got the flu shot so thanks for nothing CVS quit putting your signs up that you offer the services that you really don't. Don't take such glee in saying no to your customers. Power tripping on customers. Rite Aid kicked your Ass today. read more

I always went to Privately owned Pharmacies thinking I was getting a more personalized service. But since coming to this CVS Pharmacy, I haven't had a single issue getting my medications. It's been very easy coming in & getting excellent service. Never any huge lines & wait times are given in advance. Store is kept clean & organized. Really glad there was a Manager change. The old Manager would follow people around the store, treating almost everyone, like thieves. The current staff is amazing, everyone is friendly, helpful & approachable. Only 1 problem. Since the chairs are now being used for Covid testing or immunizations, there needs to be set up new chairs for prescription waiters. When I was there last & had a nice wait, I needed to sit down & had nowhere to sit. The empty chairs behind the curtains weren't used the entire time I was there. Kind of annoying. read more

I live right across the street and have been coming to the CVS since middle school I am now in college. Recently, there has been a change in management and there is a new woman who I believe might be the store manager. She has black short hair and has glasses. Every time me and my sister's go to CVS we notice that she follows us around the store and watches us. It makes us feel uncomfortable. Whenever we are walking around looking at the make up or the snack section, she immediately notices us and rushes to the area we are in. She insists on helping us and I've declined every time and when I do decline her help, she gives me a dirty look and continues to stay in the area and keep an eye on us .I don't appreciate the way we are being treated I've been a customer for years and I think it's unfair to judge people based on just how they look. read more

I was picking up a medicine and this guy blatantly cut in line with 5+ people in line. I pointed this out, and the clerk dedended the cutter. I've gotten better service in Kindergarten. read more

I just had one of the worst experiences with the manager here no wonder there's an extremely high turnover rate at this location because their management is the rudest person with absolutely zero personality should never be working a register nor should he be insulting customers in front of other customers and putting the blame on everyone else I was actually having a perfectly fine interaction with the new employee however she doesn't know what to do when for some reason only half of the amount went through on my credit card. come to find out later something went through on my card and I didn't have the amount I thought I had. So I went to pay with my debit card and it wouldn't let me pay and the manager came over and rudely said we don't allow partial payment with a debit card and I said that's not really what I was trying to do I'm just trying to finish the transaction And because I couldn't pay with my debit card they got my information and put the stuff on hold and then when I came back to pay the remaining amount he wanted me to pay the whole thing all over again so that means that I now have to wait for the amount to be refunded back onto my card to get the amount after his cashier told me I would only be owing a certain amount and that is the amount I came back with in cash. But he said things in the most condescending rude disrespectful way I have ever been spoke to by somebody that supposed to be in customer service I have been coming to the CVS I know it's not the greatest and yeah I've had some pretty bad customer service but for the most part it's just broken employees because of really crappy management! And this experience just proved to me as a business major why things were so horrible here. Besides I've actually worked at places that use the same point-of-sale system and you can just put an entire order on hold and start a second order while you continue to use the same point-of-sale system for a different transaction. But he thought he would feel really cool by trying to make me feel dumb however not only did he look really stupid everybody behind me was shaking their head at him when I left giving me the eyes of oh my gosh what a POS... And I don't mean point-of-sale system His name: Neema (go work behind a desk somewhere and do everybody a favor) read more

I've been to this CVS quite a few times since I moved to this neighborhood last year. Every time, I was assisted professionally and friendly. The pharmacy girls are all very kind and helpful, the manager Neema helped me patiently and in details... Today I went there again, the only cashier Jeannette made a special effort to show me where the items are, and then, when I was paying, she kept vey nice conversation with me while she was efficiently and professionally finishing the check out task. I respect everyone there! I thank them for working for us! Hope they take great care of themselves! read more

Terrible customer service!! At the time of writing, this store has two out of five stars. Where is CVS Management and Corporate on this? I have been a regular customer here for THIRTY years! Today, I asked the cashier for change for $5.00, so that I could use the lotto machine in THEIR store and the cashier REFUSED! Really? I'm done with terrible customer service! read more

The pharmacist Dr Erika and pharmacy Tech Sylvia the best in the business both compassionate, professional ,exacting have been using this pharmacy for all our family needs. Thanks so much for the service you provide to our community. read more

Shout out to the manager Neem. He was so patient and helpful with me with my photos. I was so Appreciative at how much time he spent working with me till I got my photos. Would definitely shop here again read more

The pharmacy takes foreverrrrrrrrrrr. There is always a long line because of the lack of employees. If you need a medication urgently, this ain't it. You'll also sit on the phone waiting to speak to a human for 743 minutes. read more

I would give no stars if I could. Had an appointment for a flu shot and still had to wait over an hour. Will be moving my prescriptions elsewhere. read more

I came into this CVS on 7/10/23 looking for a specific item that's hard to find in stores. The app said they had some in stock but I couldn't find any at the display. An employee stopped what he was doing and took 10 minutes to look through 17 bins of makeup to find in the last bin the last 2 tubes of makeup I was looking for! Incredible employee with patience and kindness! Very impressive. read more

So far impressed with the online and in-store photography services. If you need same day pictures or picture products, they produce quality work within an hour of two of placing an online order. It's super convenient to go in and pickup the photos since they keep them behind the first cash register. Just stand in line and they will ring you up. Each time I've used these services my finished products were perfect. Thank you!!! read more

The staff and pharmacists here are very helpful and smiling. They seem to have prescription medications in stock most times.

This pharmacy is a joke. Anytime you call to speak with a pharmacist or tech it's over a 30 minute wait (if you're in the store you will always see staff ignoring the phones). I had them fill a script for me that I was going to have to pay out of pocket which I told them, check to see if med is filled just to see that they canceled it. Went into the store because I couldn't get them by phone, asked them why they canceled it. They said beacUse it wasn't covered by my insurance, which I said yes I know and I told you I was still going to pay for it out of pocket. Then they say it's out of stock. Great. Thanks for canceling without my approval. Asked them to transfer my meds to Walmart, they said Walmart has to call, to which I ask how can they call you when you guys don't answer the phone? Employee just shrugs. 2 days later that one med is finally transferred. I've been requesting my other 2 meds to be transferred for a week and you guessed it, still no transfer. read more

Just went in to return an extra Covid home test I purchased. I was helped by Jeanette. I originally paid with my debit card but she would not give me cash back. So now I'm waiting for the bank to tell me when my money is delivered. Too bad I needed to pick up additional merchandise there but I guess I'll wait and spend my money elsewhere. Very inconvenient not to get my money immediately back. Also cashier working at the register next to me was not wearing a mask at all. I asked Janette if masks were still required in Ventura county and she replied yes. So what the fuck is going on at this store where people are coming in to get vaccinated and tested and the cashiers aren't even wearing a mask when it's required. Will NEVER return to this store. read more

The ladies at the pharmacy counter are always nice. BUT....."service" is totally questionable, note: 11/17/21 - received text message my RX is ready. 11/17/21 - went to pharmacy and was told, the truck did not bring in RX. 11/18/21 - received text RX on order 11/26/21 - I called again, message said RX should be in on 11/29 @ 8:55 PM 11/26/21 - after holding 11 minutes - lady said they would transfer my RX to the Oak Park location & I can pick up there. SUGGESTION: when you are on the phone pretend the customer is standing in front of you. SUGGESTION: when you do not have a RX - why not contact other pharmacies and ask for one of theirs? I.E. you do the work, not the customer. read more

This pharmacy is the worst ever. They are unfriendly, they are unhelpful, and they will overcharge you every chance they get. If you aren't paying attention they will charge you full price even though you have fantastic insurance. read more

Let me tell ya a little bit about the unbelievably terrible customer service we received at the CVS pharmacy today. After leaving the ER with a bacterial infection this morning, we stopped to drop off two prescriptions from the ER doc. The prescriptions came attached, with a perforated middle but not separated. When handed the RX, the tech said she thought the date read 2014 on one of the RX's. The other she read as 2019. Considering we had all the paperwork from the hospital showing prescriptions and the fact the prescription paperwork was still attached, it's pretty evident these are brand new scripts. Well not to this rude tech. She said, nope it says 2014. She said the pharmacist concurred. So, they refused to fill one of the prescriptions. And she was so freakin rude about it! We took the rx to the CVS by our house in Wood Ranch, which they filled immediately and laughed when we told them about the date issue...and best part, the pharmacist told us "if you had asked me if you should go to that pharmacy, I would have told you absolutely no". Yea, no joke!!! Next call, CVS corporate. read more

The absolute worst pharmacy ever. First syncing my Rx correctly is something that should be easily done, but No, they tell me my meds won't be ready until literally three weeks after I run out. What? Who is doing the math? Then I call up and the girl tells me I "have to come in today to pick-up my med". Why? I don't need them now. I will need them in about two weeks. I want to pick them up when I need them and when my other med will be needed-hence SyncScript! Then it appears they locked me out of my account somehow and needed customer online care to assist. Ridiculous and a waste of time. Someone needs to train and manage this place better. Get a clue. read more

Ana, the pharmacist, is an absolute angel. She and her team have helped me out so many times, and never with a sneer or an eyeroll. What begins as a problem always ends with a friendly smile. My insurance always has problems so I appreciate the time and effort they put into my issues every single time I come to pick up prescriptions. You can tell they really care about their customers!! There have been a lot of updates to this CVS and it looks great--brighter and newer looking! read more

CVS employees are wonderful. But the pharmacy is so understaffed that they have lost my pharmacy business. Super-glitchy refill process, but when I try to get help, it's a 1 hour hold time for pharmacy every time I call, and their online prescription portal goes down for days at a time. No thanks. Switched all my prescriptions to Amazon Pharmacy. CVS needs to level up if they want to stay in business. read more

If I could give zero stars, I would. Worst CVS ever. 2 hour plus wait for prescriptions. The text message to let you know it's ready never comes. Staff is slow, dumb and rude. It took the clerk 15 minutes to type a prescription into the computer. Dogs literally fighting in the isles. If you love living a nightmare, come on down to CVS on Avenida De Los Arboles to have your prescription filled. Unless you need life saving meds, then you may want to drive to Mexico because it'll be quicker. read more

DONT ask me for a 10 on your surveys when you won't even HELP me out when I call! All I need was some information but I'm not allowed that information about my OWN damn prescription that's in the system already from the doctor who sent it over earlier in the week! I will be doing that survey FOR DAMN sure! This is another reason I hate CVS! I very much like Erika the pharmacist she was extremely nice to me and apologetic that the fill took to long a few months ago! Others need to follow her lead! Be f@cking kind!!! read more

Horrible customer service. I call to see if they have what I need. I'm told they do. Dri er o er to find out they don't. ot good and all read more

Football and dance injury supplies! :-) This is a fairly good CVS located in the Lang Ranch area off the 23 in Thousand Oaks. There's plenty if parking in the lot, and lots of shady trees to hide the car under. The store is well stocked and the staff are friendly enough, it never seems to get busy so no need to wait in line at the checkout. There is a good selection of groceries for that late night wine grab, also a good selection if first aid for those football injuries which is why we went in. For those blisters pick up some moleskin pads and neosporin, clears them up fast for the next game. Think I'll be coming a lot from now on. Good job! read more

Went here to have two prescriptions filled... Dropped them off about 5 and came back about 7 to find out that the pharmacist on first shift had taken home the key where my prescriptions were kept and that she would be coming back before 9 but they didn't know exactly when. No one called before I drove out there to get it to warn me.... No one ever apologized for the inconvenience.... Pitiful. Also, when I was dropping off my script the pharmacist was loudly whining that she was only half way through her shift. A line of customers could see. read more