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    Paseo Oaks Pharmacy

    4.7 (37 reviews)
    ModerateDrugstores
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    Ask the Community - Paseo Oaks Pharmacy

    Review Highlights - Paseo Oaks Pharmacy

    I used to live in Thousand Oaks area and filled my prescription there.

    Mentioned in 2 reviews

    Read more highlights

    CVS Pharmacy

    CVS Pharmacy

    1.9
    (175 reviews)
    0.9 mi
    $$

    Parking is never an issue. The customer service here tends to be mediocre. However, I had a super…read morepoor experience here today. When I was here today, I used a self checkout station as the line for the cashier was super long. First off, two of the other machines were not even working. However, the machine I used was totally fine until I paid. My receipt would not print properly; only half of it printed. The machine automatically set up an alert for staff to help me. When a staff member did come to help me, she gave me attitude and explained that I should not have pulled at the receipt; she didn't even bother to allow me the chance to explain that the receipt wasn't printing properly. This will definitely be the last time I am coming to this CVS.

    I had two photo orders for pick-up. Due to a prior experience, I knew that I would have to be clear…read morethat I had two separate orders. As I reach the checkout desk, I lock eyes with my combatant. She gives me a warm "Hello," Cautiously, hesitantly, I greet her, my voice lined with the nervousness of fawn walking on its legs for the first time. I approach, and explain that I have two photo orders for pickup. The air suddenly shifts. It becomes taught, a tension between the two of us that stays unspoken. She asks my name. I give it. She ponders for a moment, contemplating how best she can make a simple process just a little more tedious... she says "And they're ready for pickup now?" I confirm. She gracefully walks over to her treasure chests of moments caught in time, photos of loved ones and places, her fingers brush them just ever so gently, then she walks back to me... and sets on envelope on the counter. I shudder, and gulp down the want to just turn around and never return. My eyes find hers after a moment. The challenge begins. I speak "Yes, that's great. There should be one more." Imperceptibly, her eye twitches. "I didn't see another one for you over there." Silence. The cord carrying the tension pulls tighter. "Do you need the order number?" I suggest lightly. She grunts in turn "No I don't need it, it's just not there," and she turns to peruse her hoarded treasures once more. She digs with what would appear to be a want to find the photos, to just get me away from her and out of the store. Fair enough, lady, I don't want to be here anymore than you want me here. She returns "You'll have to resend them." Short. To the point. But I'm not backing down. "I've already paid for them online." She huffs. Then calls over the manager, whose name I fail to recall at this moment. He walks over, and stands alarmingly close to me. I look up at him. To another customer, I probably looked like a girlfriend who found the time to bring her beloved a bagged lunch. He hovers "What's the problem?" I explain as quickly as possible. I placed two orders online, one of two is missing. He goes around the counter, and as he does, I see my darling cashier falter. He asks me one simple question "What size are the photos?" I tell him. His head gives me a nod and his lips thin into a smile that says this is not his first time helping my combatant in the photo department. She immediately says "oh! You said they were the same size." -5 health points to me. I thank her, scoop my photos up and walk out, never to return. I thought maybe I had gotten out mostly unscathed. But! As I flipped through my photos, two of them were cropped horrendously. KO. She has won the battle. In all honesty though I won't come back here lol this is the second time I've had some wacky experiences at this cvs photo department and I don't want to experience a third.

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    CVS Pharmacy

    CVS Pharmacy

    2.0
    (61 reviews)
    3.2 mi
    $$

    The pharmacists are typically rude and unhelpful. The one I dealt with yesterday was so involved…read morewith data entry that she gave one word responses, clearly annoyed that I was asking to clarify my medication. She actually told me to just read the directions. This particular pharmacist acts like this every time I've had the displeasure of interacting with her. The shame of it is that no one ever does anything to remedy their employee problems.

    This is the worst CVS pharmacy I've ever been to. It is also the closest to my house and I will be…read morechanging. I thought that because it was closer would be more convenient, but every single experience that I've had here has been horrible. That is not an understatement. I am using this as a description solely to give you an understanding of who the particular person is, I thought that she was the pharmacist she is what appears to be an asian woman with black hair in a ponytail what's a white lab coat and has a clip in her hair.( again this is a description so that you know who I'm talking about.) I don't care about anyone's background. I care about the kindness and the Customer Service show. The first time I interacted with her I asked about delivery prescriptions to your home. She did not wanna help me. She had nothing but an attitude and told me to do it on the app I asked if I can do it in person she said yes I can with an attitude. She did not wanna help me. She tried to find every excuse as to why she was unable to provide the service from Herself Mind you I was with both of my kids. There was no empathy or compassion that I just needed a little extra help. After her, not wanting to help me, I just said thank you and I picked up my prescription. I wanna mention the attitude was so nasty. It was almost as if she was doing me a favor by being there when quite respectfully, this was her job The other time I went with my kids again to pick up my prescription and she could clearly see me waiting and she chose to ignore me and dust the shelves no acknowledgment nothing. When you walk here, they do not acknowledge you. They do not greet you. They are just nasty like if they'll get to you when they get to you. I do want to mention there were two tech people checking us out and they were very lovely. It was a young woman and a younger man. And they were very sweet both times. This lady shouldn't be in Customer Service and she should never work with people. I will be switching my pharmacy to the other CVS up the road by the way it is where the vitamin Shoppe is. They are always very pleasant. Very kind.

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    Paseo Oaks Pharmacy - drugstores - Updated August 2026

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