Came in here to get medical supplies for my mother, who recently had a bad fall. Todd was extremely…read morefriendly and very helpful. He made the unpleasant reason for going into the store into a very pleasant experience. I would highly recommend this store for any medical supply needs.

Really great people. I've been in their shop twice, both times for a very inexpensive item and both…read moretimes they treated me like royalty giving me all of their time and making sure that I had what I needed with care and compassion. People like this are practically impossible to find in the service industry these days, especially with medical services. I cannot recommend them more highly.

They helped us with temporary medical equipment twice. No waiting. Fair prices. Highly recommend.read more

Excellent prices, excellent products, and truly caring service…read more As a nurse for many years I have had a great deal of experience with home medical equipment companies. Med Equip was one of the companies my Hospice company worked with. I always knew them to provide excellent products and service. Recently, I needed medical equipment for my husband during a very difficult and emotional time. Med Equip was wonderful. Their pricing was fair, and they were calm, kind, efficient, and genuinely helpful. What impressed me most was the human side of their service. They understand that when someone is calling for medical equipment, there is usually a loved one who is ill and a family going through a difficult time. That understanding came through in every interaction. Most importantly, they treated me like a person rather than a transaction. Excellent prices, excellent products, and truly kind people. I highly recommend Med Equip.

Customer service was excellent, selection was good....I was buying a wheelchair for my father, and…read morefollow up with a problem I had with one of the brakes could not have been easier. I highly recommend Helping Hands .

I have nothing positive to say about Helping Hands. I have Muscular Dystrophy and they don't care!…read more I started doing business with them about 6 years ago for a regular old fashioned cane. They were great. They cut it down while I waited. Fast forward to now--when I was being discharged I chose HH for the durable supplies. When they delivered them I told the man that the tone of the place had changed and how the service had gone down. Giving them the order was (and I told them so) a way to give them a second chance. Two days ago the hand controller for my lift chair failed. I was stuck in a lying back position. I was frightened and called them. They told me they were not the kind of business that just dropped everything to come out. They were willing to come the next day to evaluate my chairs problem. Sure enough, it was the controller and Dave, the technician, told me it would be $110 for a new one. I asked if they had a loner. No! Could they sell me a controller from a floor model? No! The prepared invoice said Service Call $25, Fuel Cost $10. The store is about 2 miles away! Needless to say I am not buying the controller from them. When you are handicapped you expect more of a caring attitude or vibe.

Cute pharmacy with lots of adorable gifts to peruse while waiting (this isn't always a plus tho cos…read morethere are some super cute gifts in there!) But most importantly, this Burts is attached to one of my family's preferred urgent cares/fam doc. So,Dr. Nyat Voh is the reason we drive there from West Simi Valley to Moorpark Comprehensive Urgent Care but now, Burts has reopened a new attached-pharmacy so once again, our family can see doc & get meds all in one stop! In addition, this pharmacy is thorough as well as very friendly. For, whenever we have had to receive personal info about new scripts, the pharmacist is EXTREMELY professional, speaks slowly & is very patient. ‍‍

I've been going to Burts Pharmacy for 25 years Employee's at Burts are the best in the West…read more Jeff Fischer

Nice staff. Man offered to look through NOVA catalog to try to help me find a replacement vinyl…read more"basket" for Drive rollator that had had pull up strap break from age. He also looked on Drive website to see if it could be ordered. Has decent supplies of DMEs. You can watch pharmacist work. It has a nice collection of compounding pharmacy collectibles on its shelf ( likely not for sale). Forgot to ask if it is a compounding pharmacy. Those are harder to find. I will go back. There is also a concrete bench to sit on outside if you are waiting for someone. However bench sits low. The one down at corner of sidewalk ( nearby) sits higher. It is not a big pharmacy but it is large enough to feel it is fully functioning.

I wouldn't go anywhere else! I love the personal touch they give me. There's nothing like a…read moreneighborhood pharmacy!

My friend is a senior citizen and needed a new walker as well as a few other items. She did not…read morereally want to pay for some of these things as she only needed it for a short time while she was here visiting and everybody there was very nice and helpful. My friend now has a nice taller walker which works for her and we tried out a wheelchair so when she's ready to buy one, she'll know what to purchase

We needed to rent a mobility scooter so my Dad could attend my daughter's graduation. We were able…read moreto rent one for the week from Merlin. Their staff showed us how to set up and disassemble the scooter and it worked great. Reasonable price and excellent service.

I been living in Moorpark for the past 10 years and it is real amazing to find a business owner…read morethat loves what he does and tries to help the community Mr.David Quiroz you are one great individual I really appreciate your help in finding what I needed for my daughter Keep up the good work sir...I will truly recommend this place for your medical needs.

Do Not Go to this place. Sales guy acts like he cares, but he doesn't. Once he has your money and…read moreyour not happy with something, you'll get screamed at. I have recommended this place to others but I never saw this side of him. I brought in an item to repair and when I got an over priced repair bill and took it home, it was leaking and not repaired. Sales guy literally screamed at me when I came back. Beware

I am in desperate need of a walker. I called at 4:54 pm and stated that I am needing the walker…read moredesperately and am 3.7 miles away and 12 minutes away. I asked if they'd stay open for 10-15 minutes and they replied "no, sorry". I'll never buy another product from them.

They are so kind and efficient here. They are such a blessing…read more Thank you for making old age not so scary. God bless you

I've been filling my prescriptions at Burt's Pharmacy for a few years now, and I genuinely love…read morethis place. The entire staff has always been so kind, helpful, patient, and efficient. I've had plenty of complicated prescription situations over the years, and they've consistently gone out of their way to help me figure things out without ever making me feel like I'm a hassle. I especially want to shout out Zak, Melody, and Christian. All 3 have gone above and beyond for me. I really appreciate how much they actually care. They're the kind of people who remember you, take the time to help, and make an otherwise stressful experience much easier. Management, please know you have a really great team here. Zak, Melody, and Christian deserve some serious recognition. Honestly, the whole staff does! I'm very grateful to call Burt's my go to pharmacy these past few years.

Fantastic old school pharmacy with a friendly and helpful staff. We had to get some unusual and…read morehard to find medications recently and they secured them for us next day with minimal co-pay.

Their customer service is terrible. I was a customer for 5 or more years and their customer service…read morehas gone from bad to worse. I finally switched to a company that truly appreciates their customers.

Really really disappointing, but my doctor's office said there is no other supplier option. So…read morebeware. Never answer their general phone number. Can't leave voice mail at main number. Can leave voice mail for Yvonne; she does return calls within 3 business days. Can't seem to e-mail Yvonne. Only text. Useless for us vision impaired. Weeks of trying to get supply entitlement sorted out. Still not. Initial set up provided only one of everything (and 6 filters). No extra pillows. My PPO insurance said two a month. Same issue with replacement heated tube etc.