After being referred by the nursing facility and reading Myssi P's review I decided to give it a shot. Wish I had read the next couple of reviews, because they better reflect what I experienced. I needed to get a bariatric commode for my mom, who's being discharged today.
The owner ONLY CARES ABOUT HER OWN CONVENIENCE and not about what her potential customers may need. Will NEVER do business with them!
PARKING: NONE! The street in front is marked "No Stopping" and the lot in back has a single spot designated for the store, which has their van in it. All the other spots are marked for apartment residents or the Pollo Place next door.
Their posted hours say they close at 5, but when I got there a couple minutes before 5 on Thursday they were already closed. No biggy. On Friday I got there at 4:35 and there was a note saying that they would be back in 10 minutes because they're doing a delivery. I waited for 10 minutes and called the posted number. I couldn't understand the name of the store the owner said on the voicemail, but it wasn't "Oxnard". So I left my message, mentioning that it's been over 10 minutes and I'm waiting.
At 4:55, still having seen no one, I called the number again and Jacqueline answered. She's apparently the owner. She apologized, kinda, and said that "the employee" (I assume that means there's only ONE) had to leave for a family emergency at 4:30. I tried to impress on her how important it was for me to get the commode for my mom so that she's able to go to the bathroom at home after her discharge this morning. I also mentioned that the OPEN sign is still blinking in the front window and the note says they'll be back in 10. She blew it off with "I know."
The sign also says that they're open on Saturday by appointment, so I tried to make one. Jacqueline was very hesitant, because it wasn't convenient for her. (Perfect customer service attitude!) She said that she'd talk with her employee and call me back in 1 or 2 hours. OK.
15 hours later, I called and left another message saying how disappointed I was with her not calling back when she promised and tried to point out again how imperative it is to get the commode today. About 20 minutes later she called, didn't apologize, and said she could meet me at 1pm. When I said that I don't know if that will work because I haven't picked up my mom yet and don't know how the schedule for the day is going to work out, she said that that's the only time that's CONVENIENT FOR HER because it's 2 hours away. I then told her that I didn't care, because I don't want to do business with her.
She deserves to have no customers and go out of business! read more
