Came into this store for a prescription and walked around to see what other items they offer Lots of food, cosmetics, seasonal items (Easter) , snacks items, candy, oTC medications, hygiene items, etc. The store a little messy. A/C units all around the store. Lots of promotional items. It's pretty busy inside the store. Downside to coming into the store is, if you're picking up a prescription you can't help but look to see what else you need. Convenience is always a good idea. read more

CVS Pharmacy - Inside store - Drugstores Near Me - Santee, California

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Casey did an amazing job! Very responsive, respectful, and super helpful. Calm and professional. Casey is trustworthy and amazing. Melody the manager is great. read more

Melody, the store manager is awesome! I can't believe every time I'm in the store all of the things that I see and observe that she does and the way she treats her fellow employees as equals and not as their supervisor, that's a team development attitude. I learned from corporate America that you need to leave by example and it's obvious that Melody does that at this store. read more

Absolutely rejected health care to me. I was given a Telehealth appointment by my insurance and had a few appointments with my doctor and got a prescription. They flat out rejected the prescription because it was a Telehealth. I saw my prescription was pending for some reason and called and they told me that they wanted my doctor to call and tell them he had seen me multiple times which he had and just had the doctors office call me back saying they are refusing to fill it out for me. Just ridiculous. read more

I would say this location is okay overall. Only nice thing about this CVS Is it's open 24 hours. Normally they are pretty well stocked. Store honestly overall is clean, not messy. But never anyone at the register always have to search the whole entire store to find anyone to get anyone to help you. Store is located in a convenient shopping center. Parking is not an issue or it shouldn't be considering I have always found parking even when it's busy. I will say also even for the pharmacy or the clinic here it always seems no one is there either. I am not quite sure if there is a shortage of staff or they just don't have enough people because no matter what time of the day I have come here it's like this store runs itself just simply a ghost town for employees. Even when stuff is locked in the cages I'm going to be waiting a while because I don't know if anyone is coming. read more

I had to change because Rite Aid closed so I'm stuck here in pharmacies hell. They can't fill my prescription and don't seam to give a fuck.

Great selection of alkoholik beverages not far from decent locations to escape on foot if you're bored " read more

CVS Pharmacy - Night rider - Drugstores Near Me - Santee, California

Improved, but not by much. I'd move my prescriptions to Walgreens, but this CVS is 24 hours - its one redeeming quality. read more

We went in to try out my new universal healthcare debit card. I was grateful that Cvs allows the use of coupons w the card. Jean helped us navigate the checkout process w ease as usual. She is always thorough and ready to help w kindness whenever we go to this location. That's why going to this location is always pleasant. read more

I've always had excellent service with the CVS Santee Pharmacy but yesterday was an exception. A young pregnant woman helped me and she was so rude throughout the whole transaction. She is not a good employee for people interactions. read more

I found an item I needed here and didn't realize standing in line they built self check out lanes until another shopper walked straight to it while I sat in line. SMH. read more

The new manager... he is so rude. My DOCTOR sent in a prescription with details that I need to fill it early. The reason is I had a death in the family and I will be gone for longer than expected. I showed my Dr my plane ticket and everything and we were on the same page. Well the manager Jones or Jonas is so rude. He berated me on the phone for 10 minutes yelling I have the whole conversation recorded. Telling me all this stuff about filling prescriptions early not knowing any details why. When I got off the phone I cried. He made me cry. I'm calling corporate and if nothing is done the. I will find the next step to take on who to call. I hope his ego grew by taking to me like that. I'm am transferring to another pharmacy after this prescription. I will never be talked to like that again. read more

The worst customer service experience. The customer service I just experienced hung up on me just because My voice was thick from flue and when I try to call she keeps forewarning me to endless music it hung up on me again. Their automatic is also has no options. read more

The worst pharmacy in America. You can't talk to anyone there and they never let you know wheats going on with your prescriptions so I waste my time, everytime I deal with this pharmacy read more

I've only visited here a couple of times, but it's always been a great experience! I get greeted right away and a couple of people always ask if I need help finding anything. The manager Melody and staff member Michelle were very courteous today and deserve a raise for their kindness! read more

The pharmacy is the best! Great customer service! Thanks Kevin and Omar. A special shoutout to Mayadan for going out of her way to resolve an error by my doctor. read more

01/11/24 Called to have my meds delivered using SHIFT. Shift is a delivery service that's pretty amazing. You can have your meds delivered to your door step the next morning. That's if the counter person at CVS doesn't screw it up. I was VERY clear, do not put meds in the mail, use shift. "Oh yeah, I got it" You guessed it, next morning no delivery. Two days later meds show up in the mail. Counter people couldn't find their ass with both Hands. Incompetent, rude staff. Obviously hate their jobs. Talking to the manager is absolutely useless. How many years is this going to go on?? CVS corporate needs to clean house. Start fresh with ALL new pharmacy staff. read more

I went into the store today around 4:30 p.m. and the manager named Jean I must say she is so rude. The way she treated me another customers,and the Young man that was working the front ,it was appalling. I was trying to self check out because that was the only option so I scanned my two hair dyes and then it kept on beeping. So the young man that works there was trying to help me then Jean the manager abruptly interrupted us accused me of stealing by only scanning once even though I scanned twice in front of employee and customers. She kept saying I only rang it up once I said no I rang it up twice she pointed to the screen said it was only once continue to argue with me in my face about it I told her she needs to calm down ,I will never return to that store ever again somebody needs to bring it to her attention that she does not need to treat customers and employees like that. read more

I stop using this CVS for last two years. today I just had to get some thing ASAP. I stop by pharmacy to get some consultation but pharmacist was busy with a different patient which I really understand that and was two more people there looking at me and ignoring for quite bad of time I don't know what is the reason off this much rudeness ? Why no one care about the customer service? Why no one can train these people ? It's a really shame, shame shame read more

Be sure to double check with the Minute Clinic right after you book your appointment online to see if they accept your insurance because I wasted my morning waiting for my appointment in the waiting area for 30 minutes only to find out they don't accept Anthem Blue Cross HMO. When you make your appointment online, they don't tell you whether or not your insurance is accepted or not so it feels like a huge scam. It baffles me that they seemed so surprised that my insurance wasn't accepted EVEN THOUGH I entered all of my information and photos of my insurance card online when booking the appointment prior to coming in. Does no one check for this prior to the patients coming in? Because if that's the case, that's completely disorganized and irresponsible on their end. Someone should call the patients to let them know before coming in. They get you in there, tell you the insurance isn't accepted and if you're in really bad shape with no other choice you'll probably feel obligated to just pay the $200 for the test. Fortunately I wasn't too sick, so I walked out of there not paying and using any of their services but it all just gave me a bad feeling like I was getting scammed. I feel ethically this is wrong and they should be telling you at the time of the appointment or someone from the Minute Clinic should be calling in advance so people aren't wasting their time. Especially if they can still find another clinic or office that DOES accept their insurance. Surprised but not surprised with the way CVS handles the level of customer service. This is why I changed pharmacies. read more

I had to go to this location vs the one near my home in El Cajon because that location did not have the particular hair color I wanted and I had a soon expiring coupon on it($9 off). I found what I needed soon after entering the store and a clerk up front was at the ready to help me check out. He was friendly, knowledgeable about my coupon and I was checked out quickly. I will go back to this location when I'm in the area or can't find what I want at my closer location. read more

I have a recurring monthly prescription and every single month they get something wrong. EVERY. SINGLE. MONTH. Why wouldn't I go somewhere else, you ask? Because I stupidly think "surely they can't mess it up again?" but yes they can, in some new and inventive way. From never contacting the doctor, to contacting the insurance but telling them it was for some med I don't take, to texting me its ready and then restocking it for "lack of pickup" in less than an hour. At this point I hang around just to see what new and inventive way they can mess up their only job. Surely sooner or later they need to repeat a past mistake, right? read more

Went in to grab a case of beer and see if they had a type of medicine in stock and the old man working there followed my friends and I around the whole store, pretending to adjust items (conveniently wherever we went). He thought we were going to steal. Then he wouldn't come back to the register when we wanted to pay, so we had to ring the bell for someone else to come. They also can't spell accepting or inconvenience ? read more

CVS Pharmacy - a black purse and a yellow sign - Drugstores Near Me - Santee, California

Really surprised at how I was treated by Anna (or Hannah, one of those), the nurse practitioner at this pharmacy when I had scheduled a minute clinic visit. I explained my symptoms and problems and since I'm out of pocket - I could tell she was annoyed. She was rude and condescending and I decided to just up and leave and take my business elsewhere. I'm also a healthcare worker, and have never treated anybody so rudely. It's bad enough you're already vulnerable/embarrassed about coming in or nervous, but to have an NP make you feel any worse? I'd schedule elsewhere. read more

So I went to get a prescription told me it would be ready the next day. So I stopped by the next and still not ready. They told me another day well I called the NEXT day now it will be 3 more days Looks more lake a week place sucks. read more

Edit: Darrion Reached out me and assured me that he will fix the issue and have a meeting with this employee. To be fair I have had good experiences here in the past. I added 2 stars. I'm really struggling not to give them the 1 star, I am giving 2 because it seems to only be a couple bad apples there. Consistently Carlos and a couple others have been so rude and abrupt with me and all the other customers I see them interact with. They will remind you they close at 6:30 when there is maybe 1 or 2 people in the store and NO LINE. They tell you every 5 mins when they close even though again, There Is NO LINE! Why be in a rush and not helpful when there's no one waiting and there is still 20 minutes til you close. I had to ask him 3 times to set me up a CVS number because I come here a lot and WAS planning on coming back. The girl on the next register was in the Middle of setting one up for another customer and he still tried to say "come back another time we re closing in 20minutes! Still no line or anyone else waiting! 2 registers doing one transaction each.Wow! No hello or friendly welcome because Carlos is also on the Corner register. I even tried to compliment him on his glasses genuinely because I like them, still nothing. He's a Cold Fish. Get those cheery old ladies back. They have that at Wal Greens right down the street !!! read more

CVS Pharmacy - Even though it looks closed. I assure you they are open lol - Drugstores Near Me - Santee, California

I came several times here to pick up meds and I'm always amazed on how hard the CVS pharmacy staff work. I see them going from one customer to another without stopping for a minute. They are always nice, professional, fast, understanding, and accommodating. Even with difficult or angry customers the staff here remain calm and professional and they help you with a smile. Another thing I like is when the line starts get long, the pharmacist will jump and start helping. read more

CVS Pharmacy - pharmacy counters and customers - Drugstores Near Me - Santee, California

This pharmacy is totally dumb Af i had the paper work to prove workers comp and they didn't fully read it!!! Now i have to suffer pain till i get this figured out for my sprained badly ankle! Don't go here go to Walgreens or on other cvs pharmacy NOT THIS ONE! read more

I am very disappointed in this pharmacy. They first time I tried to use a GOOD RX card I was told, "You have insurance so you don't need this". I thought that was a mistake and researched it later. I should be able to use the card if it is cheaper than insurance. The next time I tried to use AARP discount card I was told, "Your prescription is only $8.00". Still, this is medication I will be on for life, so if I can get it cheaper using the discount card then apply it for me! Apparently, they are against customers using prescription discount cards. I understand they lose a few bucks on this and banking on customers purchasing other items while in the store. Taking my business to Walgreens Pharmacy where they are super nice. read more

One CVS did not have my daughter's prescription in stock so they called it into this CVS. It was supposed to be ready 5hrs ago. When I got her they said it is not ready and we have to wait 30 min. Amateur Hour!!!!! The only reason it was not ready is because the pharmacist was being lazy. read more

Stood in line for nearly 30 minutes due to staff working very slowly at pharmacy. When I approached because I was next lady behind the counter got an attitude and asked if I was in line. Extremely rude staff that don't seem like they enjoy being there. read more

If I was able to give this CVS no stars I would. you will get 100 messages saying that your prescription is ready for pick up. You make the drive to the pharmacy to "pick it up", only to wait an hour to two hours for them to tell you a bunch of bs because they are too lazy to put in the work. It's the same excuses every single time. No one at this place has any idea what they are doing. They will blame your doctor and say it's their fault it's not ready, then you'll call your doctor and they confirm that it is indeed the pharmacy's issue. Please pick another pharmacy to go t, this one is a mess every single time. Have never had a smooth easy pick up experience here. read more

If I was able to give this CVS no stars I would. you will get 100 messages saying that your prescription is ready for pick up. You make the drive to the pharmacy to "pick it up", only to wait an hour to two hours for them to tell you a bunch of bs because they are too lazy to put in the work. It's the same excuses every single time. No one at this place has any idea what they are doing. They will blame your doctor and say it's their fault it's not ready, then you'll call your doctor and they confirm that it is indeed the pharmacy's issue. Please pick another pharmacy to go t, this one is a mess every single time. Have never had a smooth easy pick up experience here. read more

Felt sorry for the cashier as she tried to do three jobs while the manager just stood around trying to look important and was failing. Left after waiting 30 minutes for someone to help with the photo Dept. read more

All the reviews on here are the same. They pharmacy is a disaster. Everyone in that pharmacy should be banned from the industry. Besides being incompetent, they're also rude, sadistic and unhelpful. There is a reason that all yelped that the pharmacy is trash. read more

There are only two things that I "like" about this pharmacy. 1: Its opened 24 hours so I can come after work late at night and pick up my prescriptions. 2: Its easy to order prescriptions online through the app with a few easy clicks. What really bothers me about this pharmacy is the fact that they can never seem to fill my prescriptions correctly, which becomes a huge hassle between my doctor, my insurance company, and myself. The biggest problem I have with this place is that they seem to want to SHORT me on my prescriptions. My insurance will only cover certain medical devices for a 3 month supply, yet some how the pharmacy will short me here and there on some of these devices, charge me for the whole three month subscription, and tell me I'm SOL come time when I need the remainder of my prescriptions before I can fill again. Leaving me without my medical devices for weeks. The latest incident was last night when I picked up a bunch of my prescriptions. It was late and the pharmacist seemed to have been in a rush or something. He hands me two full light material stapled paper bags (falling apart in the parking lot while walking to my car) worth of my stuff, has me pay (which is very expensive, which he was very focal about) and basically walks away after the the financial transaction was made. I get home and I notice I am missing yet another box worth of devices that I need for the full three months. I immediately call and he tells me that he needs to review the cameras..... what, why?!? Just give me what I paid for. whatever. He puts me on hold for 15 minutes and comes back claiming there was nothing he could do because he can't access the camera footage after hours to accommodate my claim. I politely expressed that these prescriptions are not cheap and I need all of what i ordered and paid for, especially since my insurance won't cover anything outside of this three months. He told me I could take it up with my insurance company or I can call back during normal business hours and "maybe" they will help me out depending on what the camera footage shows. I really don't have a bunch of time on my hands dilly daddiling on the phone or in person, arguing back and forth with these people, looking through camera footage, just to determine that they cant get their jobs together enough to fulfill these very important things that keep people ALIVE....especially for what these things cost. I will however put enough time into finding a better 24 hour location and report the Santee CVS pharmacy to the bureau. read more

Called for a prescription update. The pharmacist was coughing repeatedly into the phone for some reason. When she finally got to asking for my info she said "sorry we don't have that medicine here. Call other CVS's to see if they have it." I said, you want me to just call CVS's in the area to hunt down the prescription. She said "yes we don't have it. Thank you bye." Is this a reality tv show or something? read more

I would give a negative star if possible. Completely horrible experience. Called ahead of time to confirm that a certain medication was in stock, after sitting on hold for 40 min I was connected to someone that barley spoke English. They finally gave confirmation that the medication would be in stock and be able to be filled. When I called back after the subscription was sent to come pick it up, the extremely rude lady claimed they needed another confirmation from the Dr when I've gotten this medication multiple times before and never had to do that. When she called back she claimed a manager said the prescription couldn't get filled, even though it was filled multiple times before and she confirmed it would be filled before I paid for the doctors appointment. After her engaging with me she spewed some racial slurs and hung up on me. I'll definitely be taking this up the corporate ladder. Disgusted with this whole experience. read more

This review is solely for the people up front. I had the best customer service while I was there. I was only there briefly and didn't need the pharmacy but I was impressed at their kindness and how helpful they were. I think the guys name was Chance? or Chase? I think it was Chance... anyways he was the sweetest! read more

Such a painful experience each time I go to the pharmacy. I've never been able to get my prescription in less than 25 mins, they are rude to customers & each other (staff) at the pharmacy, and they have problem after problem. As I stand in line now, each customer in front of me is having an issue and the line just keeps getting longer. How can all others CVS have it together but this one doesn't? Really upsetting. Less an one star, truly.... read more