Since Rite Aid closed, and Walgreens has taken over their prescriptions, their customer service for filling prescriptions has been a problem, slow, mismanaged and partial orders are being filled. Also the online Walgreens App for prescriptions is always wrong! This location needs more help and better fulfillment for orders. Probably Demoncrat run! read more

Let me start by saying that I don't take loyalty lightly when I like a company or respect the company I should say I can be known to let some things slide. With saying that... I loved Walgreens when my husband was going through a fib. The first time I could've lost my mind totally but they had a pharmacist assistant named Kevin who I will always love. Kevin helped me and my family while I went through chemo and radiation for stage 4 1/2 cervical cancer. He always kept us in the loop. Meaning he would let us know if we should order something early or if we can get it for cheaper just a Fort Knox worth of information. In my opinion. I grew fond of the two female pharmacist they have Working there now they were very nice and helpful. Then corporate, Walgreens decided to take on more than their pharmacist could chew... some numbskull in corporate decided to take on Rite Aid's customers since Rite Aid closed when they were having difficulty keeping up with the prescriptions they already had. And now I can't even stomach the thought of ever having to go through the doors of the Walgreens again for over a year almost every single time I've called the pharmacy. It does not matter which time of the day or night of course when they're open, I have to wait on hold a minimum of 30 minutes on hold and in the last eight or nine months three of those times when they went to answer the phone I got hung up on. So I had to call back and be on hold for another 30 minutes before I was able to talk to them. According to them, their phone management company is lacking because it's their fault (the phone management company )that they've been hanging up on me. So fast-forward to today after being upset because I was told that again which for the last couple years almost every month, they send me a text saying that the prescription should be filled in two days but by the time the two days are up. I get another text saying that it's delayed because they ran out and they have ordered more. This is gone on every single month for at least two years. It has not gone unnoticed on their end because I have pointed it out to them a few times. My husband and I have been married for over 25 years and I'm a little protective of him with saying that it's his Mojarro for diabetes not for weight loss. It's for his diabetes. It's life or death and they mess with him every single month and make it late. We've tried changing when we requested. We've tried everything that we could think of and they still screw him every single month. I am starting to feel like they don't care. That's a problem with me if they don't care about their customers than screw them. Ever since Kevin left there they have totally sucked at customer service. So again today after the 30 minute being on hold, I decided to call back and ask for the store manager instead of the pharmacy. After being on hold some more time they get to the manager and mind you I'm pretty upset. I've already been hung up on and I am dealing with the same delay crap that I do every single month Because they don't know how to order their pharmaceuticals correctly apparently... as I start telling the manager that I'm sorry I'm not upset at her. She hangs up on me. So now I am upset at her. #1. If she didn't intentionally hang up on me, then she sucks at her job she should make sure there phone lines work in the last eight or nine months. I've gotten hung up on three times after being on hold for 30 minutes and I was on hold for 30 minutes because I had to call them up and find out why they were delaying the medicine that they told me they would have ready. So what I'm saying is... that ignorant something something manager can't get the phone lines fixed in eight or nine months or more than maybe she needs to get another job. And #2. If she was just hanging up on me on purpose, then she's just a piece of crap. I was rightfully upset, and if she was so offended by the couple curse words that fell out of my mouth then she must've been one of those kids that got a trophy just for participating. I'm just saying her fragile little ears maybe should go for a different job like in Trump's administration. So I am totally disgusted with Walgreens and will be moving my prescriptions elsewhere. I have zero faith in that company. They just don't care about their customers. All they want is more money more money more money. read more

Walgreens - the front of the store - Cosmetics & Beauty Supply Near Me - Lakeside, California

If I could give them no stars I would. Their pharmacy has no customer service and are super rude. Tried giving them multiple chances and that Arabic lady provided some of the worst Customer service I've ever experienced. I dealt with this lady multiple times and she was downright rude every single time. Working in a pharmacy, people are calling for help. They are sick or in pain or calling on behalf of a loved one who needs medication, and this woman outright told me that I was wasting her time when I was trying to call for help after 3 days of trying to get assistance from them. I even tried asking for a supervisor on the call twice in the initial phone call and got declined. When I tried to discuss it with. Supervisor later on, she was dismissive, disrespectful, and also lacked proper customer service. After 12 years going to this pharmacy, I refuse to go to Walgreens again. read more

The people working are doing their best but geeeesshh are they under staffed. 90 min phone hold times, long lines in person, etc. I do not recommend this spot if you have other options available. read more

Walgreens - 90 min hold times - Cosmetics & Beauty Supply Near Me - Lakeside, California

In addition to above, it turns out the cash price of a medication I needed (and had gone past what my insurance allows) was $270. A local pharmacy not too far away sold me the prescription for $11.25. Apparently Walgreens is perfectly content massively overcharging people for their medications. Nice job, greedy corporation. read more

Worst Service I have ever experienced at the pharmacy counter. Staff not at all helpful Not responsive to customer needs i needed a Rx filled for antibiotics and inhalers Delayed my prescriptions causing an untimely delay to my treatment. Will NEVER return to this Walgreens or any Walgreens. read more

Pharmacy wait times to pick up meds are 30 minutes minimum Very unsatisfactory!! I have made 3 trips here to pick up medication and every time the wait is 30 minutes minimum read more

I needed some OTC meds and just happen to be in Lakeside so I stopped at this Walgreens. Pretty much like any other Walgreens. I found what I was looking for.paid and left. I like Walgreens. read more

Every month I wait forever for my prescription. The app tells me it is ready for pickup but when I get there it is either not ready or out of stock. Also they can't figure out what price to charge me. It takes three trips to the store to get this corrected, just to do it over again next month. Never had this issue till Rite-ade went out of business and I had to transfer to the next closest pharmacy. read more

Worst pharmacy ever. Waiting on hold for over 45 minutes to inform them they gave me the incorrect medication. Beware of your prescription, make sure it is the right dosage. They could kill you with their incompetence. read more

The customer service is horrible, the person @ the register absolutely didn't want to be there!!! I Will never go back to Walgreens again!!! I was warned about her. I was there @ about 8am on November 13th. Please hire better customer service. read more

I've been sitting in the drive thru for years now, waiting and waiting. It usually is a 15-20 minute experience every time. I wonder to myself, why do I tolerate this? Why don't they hire more staff to help with the window? Why don't they care? It's obvious they couldn't care less about customers service. I've decided to move my prescriptions. I'm done. read more

I find the pharmacy is horrible. I am a cancer patient, fighting stage 4 in my liver. Trying to get my pain medication filled there was extremely awful! After being made to feel like a junkie, I was told that they don't take my insurance, and when I asked how much it would cost out of pocket, it was way more then I could afford. And tell me how a pharmacist has the right to ask you why you need to know why I'm taking said meds? HEPA law, ever heard of it? Plus look at me!!!! Bald, and clearly a woman going through chemotherapy!!! Totally heartless and I will never go to walgreens again! I would give no stars if I was able to post without giving one! read more

Bilal is a horrible at customer service and as being a pharmacist. I will be reporting him to the pharmacy board as well. Reading through these reviews, it seems he is a big problem. He threatened to cancel my 7 year old's antibiotic prescription. We had waited over two hours and it still wasn't ready. He said he needed confirmation by the Dr that it was the correct dose. My children are in the 99% for weight and height, we go through this every time with Walgreens. Usually we go to Santee Scripps. However on a Sunday we unfortunately had to do Walgreens since the pharmacy was closed at Santee. Bilal said the prescription was ready. We came to get the medications and the antibiotics were not ready and he would not release them until he talked to the urgent care Dr. the urgent care Dr called him but bilal did not come to the phone. It was a very weird and UNETHICAL power move. We called the Dr again and stayed on hold. Finally getting the medication and Bilal releasing it but WOW! This guy seems like a legal problem for Walgreens and overall a bad person. read more

I had to go to the pharmacy today. Sandra helped me & it was honestly the best experience i've ever had at a pharmacy. She was so beyond nice & helpful. I never write reviews but she deserves one! read more

This Walgreens is ghetto. Only stopped in for an emergency passing thru lakeside. Don't recommend coming here. Completely run down. read more

Always friendly and helpful, thought they deserved a 5 star review. :) My wife and I go there all the time and they always have everything we want/need for a quick little trip and we love the pharmacy team there as well read more

I came in after a heavy workout to get some dietary exercise supplements. Valerie took excellent care of me. She greeted me as I walked in and checked on me while I was shopping. She made sure I got all my discounts and was super friendly. Both associates acknowledged that I was waiting for the register and came right over. Excellent customer service and Deals here!! I got like 60$ worth of stuff for 25$!!! Come check out Walgreens if u need pre or post workout supplements! Good brands and great prices! read more

Walgreens - Essential Amino Acids and Meal replacement with Protein!!! - Cosmetics & Beauty Supply Near Me - Lakeside, California

I don't need my prescriptions filled with a side of the pharmacist's moral judgment. I've been a Walgreens customer for 20+ years, but the corporate decisions over dispensing certain medications, and this location's pharmacist casting her moral judgment on decisions between my physician and myself is enough. I'm done, taking my business elsewhere. read more

I made a quick stop at this Walgreens given it was nearby after having dinner. I needed a new toothbrush badly and fortunately found what I needed here. There were many missing tooth brushes in some of the slots, but I found what I liked, the Oral B Brand. They happen to have a two pack on sale for $5.99. After grabbing the toothbrushes, I browsed a bit and found a 6 pack of Zest soup on sale so I bought that too. The young lady at the counter was very cool. I did not think I had a membership to take advantage of the sale prices, but after she looked me up using my phone number, apparently I did, so that was cool. Everything went a-okay, except when I first entered the store and was grumply greeted by an older lady after I said hello. I just said hello.. read more

Walgreens - toothbrushes and toothpastes in a store - Cosmetics & Beauty Supply Near Me - Lakeside, California

Kevin and the pharmacist with brown/black hair are the best! Lots of customers come in this store and they are all trying to do their best. Please try to be patient and they will take care of you as quickly as possible. I've also experienced waits but nothing crazy as they are just trying to verify info and make sure they don't give you the wrong medicine. read more

This is my local Walgreens. The pharmacy staff especially Kevan, takes good care of me. I know if Kevan is there it will be done right. The employees are friendly & always helpful. The photo counter can be a little slow sometimes, but that would be my only complaint. read more

My son went into the Walgreens to purchase items by UBER and needed to Uber back home while he was standing outside for his Uber an employee named Dewey came outside and ask him why was he standing outside as if he was littering he was literally waiting for his Uber to come. He told him he was waiting for us Uber and he told him that he can't stand outside because he gets off the impression that others can stand outside. My son who is a 23 year old African-American very well dressed and respectful gentleman politely told him he had every right to be outside because he was waiting for his ride to pick up and he wasn't loitering. He wasn't homeless, and there was no reason for him to come outside and harass him. I proceeded to call the manager and tell him of the experience my son had the manager name Lance basically told me no my son was in the wrong and he cannot hang out. He said that he will talk to Dewey however people cannot stand outside of the store, no matter what the reason is, so I'm writing this yelp to let you know I don't know if it was racially motivated or if they're just rude and stupid, but I don't like the experience my son had and I wanted to share it. read more

The pharmacy drive through is so absolutely painfully slow. We sat there today for 20 minutes in line and it didn't move one car. It's consistently super slow. They've gotta figure out a more efficient way. I'll never go here again. read more

Love this location!!! Every time I do curbside pick up, Jazmin has it ready within 10 minutes of me ordering it... No other location has it ready that quickly. Everyone is super nice here and gives amazing service. read more

I had the most amazing interaction with Kevin from pharmacy. I needed a prescription and there was an issue of it being out of stock. Kevin took the time to call other Walgreens and found it and also transferred another prescription to make it easier on me. I appreciate him going above and beyond read more

Came for my first dose of the covid shot and everyone was so helpful and kind! Kevan at the pharmacy was very vibrant and went above and beyond to help, and Mina made my vaccine as painless and easy as possible! She was extremely personable and it was the best experience for a shot (lol) read more

Pharmacy experience was confusing and frustrating . I just moved to lakeside and also switched health insurances and told the pharmacist I'm waiting for my new doctor to see me in person (2weeks) so he can then send a prescription request to the pharmacy for my medication that Ive been on for years (high blood pressure meds and antidepressants). Well i called this very same Walgreens and the girl on the phone told me go ahead come on in and we will get you these medications a 3 day emergency refill . Just be sure to bring your bottles . Ok perfect . Well I went in to get an emergency 3 day supply the next day and the female pharmacist doctor , (I think she was maybe Asian) that was there today March19th at 3:30pm, told me she can only give me a 2 day supply and only on the blood pressure meds. I asked why and she said because you haven't been refilling your prescriptions with Walgreens. I explained like a little over a year ago I moved to jamul and there was no Walgreens near by, but before that I was with Walgreens refilling prescriptions for yearsss, and that now I moved to lakeside and that I'll be refilling with them now and that It be convenient and make more sense if she cut me a break and gave me the three on both specially since I'm running late for work . And she said no that I need to drive to the old pharmacy I got the prescriptions at (I was holding my prescription bottles from cvs in jamul) and that I was to ask them for a 3 day supply if I wanted both meds or wait until my original doctor calls back. . I explained again that I'm not seeing the same doctor that i have to wait until I see a new one but that it be more convenient if i get it from here since I'm here already, I stopped myself and Instead of arguing with her I then said fine just give me the two pills then . she gave me the 2 pills & proceeded to tell me that she experiences similar issues and is on the same high blood pressure medication as me and understands. so I then suggested that since she knows what it's to have high blood pressure why not cut me a break? I get I can go to another pharmacy but I'm already here and I'm running late for work. She just kept saying go to urgent care . I just walked away cuz I'm not trynna argue or upset myself or anyone else . I guess what im having a hard time accepting is that it was something so so simple that she could have really helped me with but instead she decided to make it complicated for me for no real reason. I've never had a problem having a 3 day supply refill, that and i called and checked with them over the phone if it be a problem so I could avoid this and they said "there's no problem, come on in we will refill those for you, just bring your bottles" I was with Walgreens for 10+ years before this past year. does that count for nothing ? It doesn't take much to be nice . This is just Another reason why I stopped coming to Walgreens . read more

It shocks me that the employees are so rude in this store. I asked for night lights & the heavy set clerk blatantly lied. Instead informed me she closes in 10 minutes. Come to find out she'd already asked my husband if he was buying anything and if not he needed to leave the store ( because she was closing in 10 minutes). Pretty insulting to say the least!! I had no idea cooperate would allow this. I refuse to ever spend my money in this store anymore. I'll gladly give it to CVS in the future. read more

Came in to get some photos printed !! Wow such great customer service !!! Dewey was so helpful ! He printed my pictures so fast !! Thank you

I go here specifically for anything photo related. The customer service is always good, but today I felt that it was review worthy. I ordered a wood panel for my grandma and Zuandrea (aka Z) noticed that part of my head was going to be cut off so she called and asked if I wanted to resubmit a photo so that it turned out good. I'm so happy that she did! The wood panels are not cheap and I wanted it to be perfect. I resubmitted the photo and she had it finished in less than an hour. I really feel like she went above and beyond for me. Amazing customer service seems to be a rarity now so I just felt like I should spread the word! Zuandrea you amazed me with your amazing customer service and I wish more people were like you!! If anyone needs anything photo related go see Zuandrea at the photo department she will make sure it gets done right. read more

I took my daughter to Walgreen winter garden Blvd. for her Covid vaccine but I was denied, she said her name was not on the insurance card. The pharmacist held on to my instruction card and she was questioning me as if the card was not mine. That was the same insurance card we all used in the family to get the Covid vaccine. I would have gone to Walgreen Washington in Escondido it was stress-free. read more

Shannon the manager is so polite and friendly and also his associate Pam is sweet. This store is clean and inviting unlike the El Cajon store. read more

So today the manger tells me that I could no longer come here I been shopping here for eight years which is perfectly fine with with me because they just left 8 customers that are my workers Just because their employee was being racist and I said something to her she shouldn't be working there if she don't like a someone that is a different color just because we are not white so I guess at this place employees right in the customers are wrong. read more

I love this Walgreens . The staff is wonderful . The photo section and the pharmacy has the best group of workers . Very friendly and knowledgeable. You go into the pharmacy it's usually not a great sign cause your either not feeling well or something .. but being greeted by the staff with a smile is so nice . The store is always stocked well. Thank you Walgreens for great staff to help ! read more

Very neat store. I came in for some eye drops and had no clue what I was looking for. Until Sam(tall manager) came up and asked could he help me. He was so polite and took his time with me. Sam made me feel so at ease on making my purchase. He was so knowledgeable about items in the store. This is not my local Walgreens, but I will make it mine in the future. Thank you Sam for everything, you are truly a great employee and human. read more

Used to love Walgreens pharmacy ,mike kevin and lea so helpful . Lately all I get is someone who wants to argue on my prescription or really it's my fault your system lost the script as I just read you the number ,wow . Great customer care ,perhaps 2nd st might appreciate a long long time customer since btw lakeside opened read more

Went into the store on a Saturday to do some window shopping, but I guess I overstayed my welcome. I was pestered and harassed by an employee for being on the phone and being in the store too long. I left to finish my call and when I went back in to discuss the situation with the manager, he low key accused me of shop lifting. Had to get something for a friend later that night but I will never step foot in another Walgreens especially this one. Corporate didn't even bother to respond to my feedback. Bad form!!!! read more

Horrible experience. I went in to get some drinks but decided to stop and look in the cosmetics. I had my backpack on my chest to skip a step at checkout. While looking in cosmectics I was stopped my a security guard who thought I was stealing. I tried to calmly explain that I wasn't and even tried to show him that there was nothing in my bag. He still kicked me out anyways with no care for my side of the story. read more

This has been my go to pharmacy for at least five years. The main pharmacist is phenomenal and the taller pharmacy tech (Kevin I believe) is wonderful. Unfortunately if they are not there it is inevitable that my prescriptions will be messed up. There is another male tech (much shorter than the good one) and every single time I have been forced to deal with him something gets screwed up. Yesterday because they inputed my dosage information incorrectly, my insurance refused to cover it. Of course they didn't bother to call me so that I could get in touch with my doctor before she left for the day (and does not work on Fridays), I had two choices; do without my medication that is extremely dangerous to just stop (we are talking serious issues that could result in my being hospitalized) until Monday when I can discuss it with my doctor, or pay 300 dollars for a medicine that would cost me 4 dollars had they put the info in correctly. I went with not risking my life and paid the 300 dollars knowing I could file a claim with my insurance once the issue is resolved. The tech was rude. Rolled his eyes at me when I came for the third time to get the medicine since it had been screwed up twice, was bored on the phone when I told him it was the worst crap show I had seen in a long time, claimed the head pharmacist wasn't there so I could talk to him, and basically didn't give a flying flip. This was my final dealing with this pharmacy. Mike and Kevin, you guys are the best. Sorry you work with a bunch of idiots. read more