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    3.3 (3 reviews)
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    Walgreens

    Walgreens

    (55 reviews)

    $$

    Since Rite Aid closed, and Walgreens has taken over their prescriptions, their customer service for…read morefilling prescriptions has been a problem, slow, mismanaged and partial orders are being filled. Also the online Walgreens App for prescriptions is always wrong! This location needs more help and better fulfillment for orders. Probably Demoncrat run!

    Let me start by saying that I don't take loyalty lightly when I like a company or respect the…read morecompany I should say I can be known to let some things slide. With saying that... I loved Walgreens when my husband was going through a fib. The first time I could've lost my mind totally but they had a pharmacist assistant named Kevin who I will always love. Kevin helped me and my family while I went through chemo and radiation for stage 4 1/2 cervical cancer. He always kept us in the loop. Meaning he would let us know if we should order something early or if we can get it for cheaper just a Fort Knox worth of information. In my opinion. I grew fond of the two female pharmacist they have Working there now they were very nice and helpful. Then corporate, Walgreens decided to take on more than their pharmacist could chew... some numbskull in corporate decided to take on Rite Aid's customers since Rite Aid closed when they were having difficulty keeping up with the prescriptions they already had. And now I can't even stomach the thought of ever having to go through the doors of the Walgreens again for over a year almost every single time I've called the pharmacy. It does not matter which time of the day or night of course when they're open, I have to wait on hold a minimum of 30 minutes on hold and in the last eight or nine months three of those times when they went to answer the phone I got hung up on. So I had to call back and be on hold for another 30 minutes before I was able to talk to them. According to them, their phone management company is lacking because it's their fault (the phone management company )that they've been hanging up on me. So fast-forward to today after being upset because I was told that again which for the last couple years almost every month, they send me a text saying that the prescription should be filled in two days but by the time the two days are up. I get another text saying that it's delayed because they ran out and they have ordered more. This is gone on every single month for at least two years. It has not gone unnoticed on their end because I have pointed it out to them a few times. My husband and I have been married for over 25 years and I'm a little protective of him with saying that it's his Mojarro for diabetes not for weight loss. It's for his diabetes. It's life or death and they mess with him every single month and make it late. We've tried changing when we requested. We've tried everything that we could think of and they still screw him every single month. I am starting to feel like they don't care. That's a problem with me if they don't care about their customers than screw them. Ever since Kevin left there they have totally sucked at customer service. So again today after the 30 minute being on hold, I decided to call back and ask for the store manager instead of the pharmacy. After being on hold some more time they get to the manager and mind you I'm pretty upset. I've already been hung up on and I am dealing with the same delay crap that I do every single month Because they don't know how to order their pharmaceuticals correctly apparently... as I start telling the manager that I'm sorry I'm not upset at her. She hangs up on me. So now I am upset at her. #1. If she didn't intentionally hang up on me, then she sucks at her job she should make sure there phone lines work in the last eight or nine months. I've gotten hung up on three times after being on hold for 30 minutes and I was on hold for 30 minutes because I had to call them up and find out why they were delaying the medicine that they told me they would have ready. So what I'm saying is... that ignorant something something manager can't get the phone lines fixed in eight or nine months or more than maybe she needs to get another job. And #2. If she was just hanging up on me on purpose, then she's just a piece of crap. I was rightfully upset, and if she was so offended by the couple curse words that fell out of my mouth then she must've been one of those kids that got a trophy just for participating. I'm just saying her fragile little ears maybe should go for a different job like in Trump's administration. So I am totally disgusted with Walgreens and will be moving my prescriptions elsewhere. I have zero faith in that company. They just don't care about their customers. All they want is more money more money more money.

    ampm - convenience - Updated May 2026

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