Called for a prescription update. The pharmacist was coughing repeatedly into the phone for some reason. When she finally got to asking for my info she said "sorry we don't have that medicine here. Call other CVS's to see if they have it." I said, you want me to just call CVS's in the area to hunt down the prescription. She said "yes we don't have it. Thank you bye." Is this a reality tv show or something? read more

This review is solely for the people up front. I had the best customer service while I was there. I was only there briefly and didn't need the pharmacy but I was impressed at their kindness and how helpful they were. I think the guys name was Chance? or Chase? I think it was Chance... anyways he was the sweetest! read more

Such a painful experience each time I go to the pharmacy. I've never been able to get my prescription in less than 25 mins, they are rude to customers & each other (staff) at the pharmacy, and they have problem after problem. As I stand in line now, each customer in front of me is having an issue and the line just keeps getting longer. How can all others CVS have it together but this one doesn't? Really upsetting. Less an one star, truly.... read more

I would give a negative star if possible. Completely horrible experience. Called ahead of time to confirm that a certain medication was in stock, after sitting on hold for 40 min I was connected to someone that barley spoke English. They finally gave confirmation that the medication would be in stock and be able to be filled. When I called back after the subscription was sent to come pick it up, the extremely rude lady claimed they needed another confirmation from the Dr when I've gotten this medication multiple times before and never had to do that. When she called back she claimed a manager said the prescription couldn't get filled, even though it was filled multiple times before and she confirmed it would be filled before I paid for the doctors appointment. After her engaging with me she spewed some racial slurs and hung up on me. I'll definitely be taking this up the corporate ladder. Disgusted with this whole experience. read more

Lost my photos. I came in to get my photos developed from a Fuji-disposable camera. Waited 3 weeks, no photos. They seemed to have lost them. I called cvs photo customer service. They "resubmitted the order"??? And waited another 3 weeks. No info. I checked for my photos at this cvs 5 times total (over the span of a few months). Each time they said they were going to look or call someone or do something until the 5th time, an employee said they probably destroyed them or they're just lost forever. So! A lot of precious memories I thought I would have access to are now gone. I would advise you to spend the extra $$ to get your photos developed somewhere else. Somewhere better and more reliable. Otherwise, you run the very high risk of losing your photos forever. read more

Leaving a 1 star do to poor customer service from a rude and condescending clerk. Wanted to buy a few items and leave, but was asked by the clerk if I had the app, which I replied "no". He then starts with his pitch and I again declined. Then goes a second time, which I again declined so he goes for a third time which I again declined and then replies condescending that I must have money. I don't appreciate having to say no three times nor do I expect the clerk to get into mu personal income. Very unprofessional and ill be using Walgrens from now on. read more

How in the world is this place still in business? Every time I try to fill a prescription, there is an issue. Long lines, indifferent clerks, overwhelmed pharmacists. read more

If you check my reviews, you'll see one thing--low reviews are rare and meaningful for me. I've been to this pharmacy 3 times and twice I left frustrated. In summary, there are always at least a handful of people waiting in line and waiting in chairs. And always someone standing, who's waited way longer than expected and is frustrated. The first time my doctor called in a prescription to the pharmacy. I arrived an hour later to be told they hadn't received it. My doctor has submitted prescriptions to other CVS's over ten times over my 8 years with them and never had a problem. My doctor also is part of a network and uses an electronic system. I didn't need to say any of this, because the gal immediately said "well, we are backed up, let me double check..." And found it, telling me it would be a 20 minute wait. I thought this was a one-off. I was wrong. The next time I went I had ordered refills online through cvs app as I've done many times in the past few years. I got there and none of the three scripts were ready, though I had texts saying that two were. Nope. No luck. Then I was sent to the drop off area to discuss more with someone else. The woman working on that side was very apologetic, patiently finding my scripts in the system and placing the orders. She glanced at the pick up line and said that it would be about 15 mins if I went to wait in line then they'd be ready by the time I got to checkout. I had been there 15 mins already, waited in a 5 person line (which is years at this cvs), been moved to drop off line, spoken with nice drop off lady, and now I was told to wait again IN LINE BEHIND SEVEN OTHER PEOPLE? No thanks. My hubby and toddler were waiting in the car, so I left and came back later (they were ready). My third and final visit was normal and I was shocked. My order was ready. read more

If I was writing a review for the service I got early this morning, it would be a five star review. A gentleman named Casey helped me, his guest service was amazing. I didn't realize what a solid he did by price matching something when there were multiple items in the wrong place. I guess the difference was pretty big and I only realized that today. I got the wrong size, so I went into exchange them. The woman who helped me was friendly I'll give you that, but when I asked if I could just do a straight exchange since he did price match she said oh no no no. She let me know that he was going to be in trouble for giving me good customer service. I was kind of a jerk about it because there were so many in the wrong spot, I let her know that a few times but she didn't care. She took a picture of my receipt and said that it would be notated in his file or something. I even let her know that I was so mortified by the thought of him getting in trouble for doing his job that I probably wouldn't come back to the store. She just kept some fake sad face on saying she would have to see, I almost felt like she was happy about it she kept saying Casey Casey Casey. I wouldn't want this guy to think that I disrespected his amazing customer service by coming back and trying to exchange. So not only did this woman not let me change out the compression socks for the price that I paid for them. She let me know that he was going to be in trouble, I feel this is incredibly rude for somebody to act this way, when such great guest service was given to me. Use my terrible punctuation, I just left the store and I'm using talk to text since I now have a sick feeling in my gut. Nobody should get in trouble for having incredible guest service. If she is a part of your management, I hope you guys choose better next time. I would not want to work for that woman, unfortunately I don't know her name. I didn't want to ask her for it but I seriously could not believe after I told her that I was rude and that there were multiple pairs in the wrong location and that gentleman was just doing his job that she would go out of her way to let me know that he would be in trouble for what she said was a larger price difference and she's concerned why it didn't flag him. What an awful human she is.. that is I will be leaving reviews anywhere I can. read more

Meds get ready fast. Notifications and friendly reminders of ready prescriptions. Always willing to help behind the glass

Long line with only one cashier which is usual for them. They must have a high employee turnover because I never get the same cashier. I need to find a new pharmacy. Pharmacist isn't very helpful and too busy to come to the window for questions. Unprofessional! read more

The worst! They say your prescription is ready and it never is!!! Have to wait every time!! The pharmacists don't speak very good English and always talk very fast. I'm guessing because they are so busy. My parents use this pharmacy and have been for many years, so hesitant to change. I dread coming here to pick up their prescriptions. CVS needs to staff this pharmacy ASAP!!! For the love of God! read more

Disappointed they give special preference to people that are waiting to the side. My husband and I waited in the waiting line like you are supposed to for over 30-45 minutes to watch people come out of no where get served before us people in line. Witnessed this 4 times as We waited. I spoke up about it all the 15 other people waiting behind me were getting mad too. Why do you do that? Tell them to get in line like the rest of us. Is it because the women have large breasts or something, because that sure is what it seemed like. Be fair. We had put our rx in earlier too and came back. Disappointed Manager would not do anything to have an animal escorted from the pharmacy. By law service dogs are allowed, but signs need to be posted requiring vest and credentials. Post the signs CVS. This is a pharmacy for people. Animals should go to veterinarian or the owners need to get a sitter while they pickup the meds. Being allergic, this sparked up my allergies unnecessarily. Not good. Protect us people please. read more

CVS Pharmacy - Good to see they finally changed this sign on their machine. - Drugstores Near Me - SANTEE, California

Its crazy how much meds are waiting to be picked up. Looks worse than an elementary school! Yes, its busy, kinda slow and they look like they are short staffed, just like any other job BUT once you get to the counter, they are nice. Well at least Esteban. He knows how to deal with impatient and cranky customers. He always has a smile and doesn't show any stress. It may take long but its one of those thing that can't be rushed. read more

This could not be a worse pharmacy if they tried. The staff collectively, loves to choose why they can't do their job instead of any kind of solution. I've sat and waited 1 hour for what I was told would only be 15 min. This after myself having the employee check my prescription twice because he was so determined it was " never sent". Shocker, it was there. As I sat, he was so rude to any customer with any kind of an accent. I even heard him basically yell at this innocent elderly Asian lady. The pharmacy I usually go to was out of my medicine. Going forward, this place will be avoided. I suggest, Costco, Walgreens, Vons, target or even Walmart. All close, all friendlier and all far more professional and less racist. read more

First, I pointed out to the cashier that a cash reward for my purchase was missing on the receipt. She checked the weekly Ad saying I did not comply with the rule. I told her that's not the deal I was talking about. Then she said nothing but walked to the isle to check. That's kind of rude right there! When this lady cashier came back, she asked for my reward card. I said I did not have it with me. How about using the phone number instead? " No! You had to have the card physically for me to process the $2 reward." Give me a break! In this date's advance technological time??! Well, if that's the case. Cancel the transaction. What a waste of time!! The thing that's a total disappointment was the unprofessional attitude of this lady cashier-no apology for the failed programs/system for both the sales end and the reward side!! How can CVS compete? read more

This Pharmacy without my knowledge signed me up for their care pass program that charges you monthly. They used a name that wasn't mine for the account. Their customer service didn't care. Never shopping at CVS again for sure. read more

I get that this pharmacy can get very busy, but treating people poorly seems to be the usual practice at this particular location. I was treated poorly by a Anniaz, and noticed his abruptness towards an elderly woman. Shame on CVS to employ someone who, as an elderly person, probably goes to the pharmacy more than I do. Kindness and Empathy should be front and center, especially since most of us who are there may be sick. read more

Came to this CVS for COVID testing on Wed 9/22. The technician on site is terribly rude. The specimen collection process is sub-standard, easy for identity mix-up. The technician obviously lacks adequate basic technical training and does have attitude problem. We came to this site because we MUST have a test done on that day; we will never come back to this site again. read more

Earwax drop $5.60 on amazon. Almost $10 at CVS. No price match. That's a big difference. And this is a PHARMACY. P.S. went to Walmart instead - price was only about $5.75. read more

Got a nasty cough that won't go away even after the flu is mostly subsided. Went there today at around 2am and was ready to buy one of the 2 big brand cough medications. Luckily there was a pharmacist there and he recommended Mucinex DM, which I've never heard of (but did quick check after coming back home and it apparently is highly recommended). The pharmacist was friendly and courteous, even though I interrupted his work. Other staffs at CVS also friendly. Regardless if Mucinex DM works for me or not, I've giving CVS a 5-star review for tonight's experience. read more

Great experience at the Minute Clinic with Nurse Practitioner Pullizzi. The was Kind, knowledgeable, very thorough. I would go back. She even called 3 days later to follow up aNd see how I was doing. read more

CVS PHARMACY, 9730 Mission Gorge Rd, Santee, CA 92071 - JUST THE PITS. The staff is nice, but they are so understaffed it is sad. Example: On hold to speak to pharmacy staff for 45 minutes...no kidding. I finally hung up and called back as a "Prescriber" - spoke to pharmacist. How can you keep someone on a phone hold for 45 min? Go to any other CVS. This place is really overworked and understaffed. The Line to pick up is just as bad: If you are sick and inline waiting for medication to make you better....it is THE PITS. read more

I went to CVS twice this week. I had 4 prescirptions to fill, 2 I refilled online (easy process) and 2 were called in by a dr. My dr. called in at 1:30 pm and I went in at 5 pm. NOTE: 5 pm is not the time to go - SO many people, 10 people in line to pick up and 10 people in line to order.. it was madness and super slow! There was 4 people in the back refilling and 3 at the counter helping people but the people helping were on the slower side. I waited 7 minutes to get to the counter then was told 3 of 4 prescirptions are ready.. so I waited another 20 minutes and decided to leave. On my way out, I said I'll try to come back when it is not busy, the employee said - good luck - either come after 9 pm or before 8 am... so if you don't want to wait in line for your drugs visit in the late night time. I did end up going back at 8:45 pm the following night, there was no line and three people working the pharmacy, the process still took 10 minutes to pick up a prescription that was already ready... CVS itself, pharmacy excluded, is always very clean and the cashiers are always friendly and greet you. read more

By far the worst CVS known to the planet earth. The store needs a renovation, get a wrecking ball and demolish it! Also the pharmacy staff SUCKS. I will never use this CVS again. Nicole, PHARM-D, you might want to work on your customer service skills, you are a professional, remember that! Corporate will be hearing about my experience along with Robert! If I could give NEGATIVE FIVE STARS I WOULD!! read more

Remodel is eh... Everything is jammed in there, liked it better when there middle section was was the clearance section... There is one girl there that is nice and helpful! read more

CVS Pharmacy - Drugstores Near Me - SANTEE, California

This is for CVS Minute Clinic COVID Testing in general not to do with any specific location. I had a COVID test 9 days ago. When I made my appointment I was told results in 3-5 days. When no results came, the time delay was now 5-7 days. It is now day 9 and still no results ‼ To make my frustrations worse, my husband had a COVID test done through a different healthcare system and received his results in 8 HOURS. If you can wait the 14 days at home for quarantine/ incubation, why bother getting tested at all. Especially through CVS Minute Clinic. Nothing about this process has taken a minute‼ read more

it's a pharmacy, what do you expect? Higher prices and sick people... not a fan of the lack of hand sanitizer in the pharmacy area. I'm not a germaphobe but there were only 5 chairs and the pharmacy was pretty full so i went for a walk to get "away from the germs". POSITIVE the pharmacy was really really quick and pretty much on the dot for 15min wait on meds. The rest of the place seemed kind of dead. customers and employees just looked like they didnt want to be there. Maybe it was an off day... read more

My doctor sent in a few prescriptions and when I called the pharmacy they said it would be ready in 30 mins. I showed up over 1 hour and half later and it still wasn't ready. We are done using this pharmacy. The are always under staffed and not able to help their patients needs. Everytime you call they take so long to answer. This is not just this parmacy but its a systematic issue. Everyone should change their pharmacy asap. This is ridiculous! read more

It would be a negative 5 if possible! After three years the still can't get my prescription stocked. A year and a half ago the blamed it on the computer calculations and said it would eventually get caught up. 3 years later. Balboa location never had an issue in 7 years. Just sad. Today stopped in for some quick supplies and staff had noooooo idea what they were doing. Taking several people that weren't in line and would just walk up when there were two ladies in front of me and line behind me. When asked, the two cashiers didn't care in the slightest. If your going to pay a higher minimum wage your store standards should reflect a better management and staff with work ethic. I get it's CVS but just insane how much worse than the others. Go to Target or Walgreens! read more

Don't ever fill your prescriptions here! They are on probation. It seems They will never let you leave their system without being demanding. I have been filling my prescriptions here for a while now and recently transferred all prescriptions to a closer pharmacy. Today, I couldn't fill them because cvs, even though I have transferred them over a month ago, keeps filling them thru an auto-fill system. I've called multiple times and they still can't fix the issues, again on hold today. The manager, Ryan, says the customers in line that have been there 20 minutes are more important than me who has been having issues with them for weeks! My wife had to insist it be handled and wait on the phone for confirmation since I needed refills asap. I think I will report this issue to the board that they are on probation with. This CVS needs a major lesson in medical practice and their probation warning isn't enough! read more

I made the mistake of starting a couple of prescriptions at this pharmacy. I dreaded coming in for the refills because there was always a line and the service was very poor. I finally went into Target and asked them to transfer my prescriptions over - so glad I did! read more

The pharmacy is always on point. Dealt with Trevor today. This dude is working both registers and getting it done ! Great job.

When I learned that the rite-aid across the street was closing, I stopped by here to do my drug store shopping. Apparently many others decided to do the same and the store was ill equipped for the added business. So much so that I won't go back. I spent over half an hour in this store and ended up leaving without buying anything. I needed to buy a new electric razor and they were locked up on the display rack and there was not a store employee anywhere nearby to be found. I looked for the Flintstones brand vitamins my kids like so much...also after much perusing of the vitamin aisle...nowhere to be found. I went to the pharmacy to buy some allergy meds and was told by one available clerk that it was the wrong line...so I went over to the correct lines and was second in line for the next 20 minutes behind two people at the two available cashiers. As I stood there more people started showing up and because they clearly weren't prepared for lines, no one was really sure who was next or where the line was. I say 20 minutes because that was my tolerance for waiting...it really did not seem like they were getting close to finishing either of the two transactions. So I left, vowing never to return again. This was the 2nd drugstore I went to tonight. read more

I love that cvs is in prime location ever since walgreens closed down this is the next closes place however 24hours i have to give 5 stars too am only posting 4 since for some reason the store is bery empty every time i go on there ot seems.to be getting smaller and smaller.with isles and stuff we need stocked. However what they do have is certainly a life saver. read more

Santee Pharmacists have decided not to fill prescriptions with high co-pays! Not once, but twice, this happened to me in a matter of a four day period. Both pharmacist at this location told me that 99% of customers at this location do not pay for prescriptions with high co-pays and thus they do not fill them. I was never called or consulted about this decision. In addition, both times the pharmacy tech helping me informed me that I did not have another refill to pick up. I basically had to "demand" to speak to the pharmacist or manager and then "re-request" to have my prescriptions filled. This is unacceptable, dangerous and illegal. Lastly, the customer service is extremely poor and the pharmacist is rude and not helpful. The store manager of this location is a nice man who does try to help. read more

I have not been in this store for a while but needed a few basic things and it was handy so I stopped in. Wow. Looks like a tornado went through. Many empty shelves and those that have product were in such disarray it was hard to tell the price of anything. I finally found something I was looking for and it was double what I usually pay elsewhere. Won't likely be back. read more

CVS Pharmacy - Foot product isle. - Drugstores Near Me - SANTEE, California

If I could give it 0 stars I would!! I have had nothing but trouble is with every prescription I have to take it in there. The pharmacist are not knowledgeable and very rude!! I suggest going to the one in target they are amazing!!! Hope they fire the pharmacist that works the evenings!! read more

After a long day at the hospital, it would have been nice not to be met with some kindness at the pharmacy when I was picking up my wife's med. Instead I was met with unpleasant cvs staff. Everyone that worked on Friday, Oct 4th at 10pm needs a refresher on customer service. People generally don't want to go to the pharmacy, they have to. The workers here act like the customer is inconveniencing them. read more

I recently moved ftom Ramona to Lakeside, and was hoping the Santee location would be better. NOT. I called, and spoke to a pharmacy technician because the medication I needed had no refills, and I.let him know the request for a new Rx has to be faxed, not sent electronically. So today I get a text that I have a prescription. I get there, and it's a different medication (that does have refills)...and the one I asked for? Nope. Because guess what-it was sent electronically. read more