1 star -- absolutely unacceptable…read more The pharmacy at CVS Pharmacy is a complete mess. My prescription was transferred, and somehow it just vanished. No one can tell me where it is, why it's not filled, or when I'm actually going to get it. I've now been sent between locations being told it's ready, only to show up and hear "we don't have it." Meanwhile, I'm without medication I need, getting worse, and the staff offers zero real answers. One employee (Rita) looked up my prescription and couldn't give any clear information or timeline at all--just confusion and attitude instead of solutions. At this point, it feels like no one knows what they're doing. This isn't a small mistake--this is people's health. Figure out your system, communicate properly, and stop leaving patients stuck chasing their own prescriptions.

Fast friendly service, well stocked, clean and bright. They even had a large variety of Red Bull…read moreflavors.

Always accommodating very helpful just a family friendly pharmacy been a customer for many years…read moreand I have to go to others and when I oi notice the difference

I have tried all the chain pharmacies and they are all lacking . I appreciate the service Richmond…read morepharmacy provides and will not use another pharmacy.

Communication within this department is poor. I went with my son to pick up the prescribed…read moremedications from the hospital, but I was told that only one of the four prescribed medications was ready. They asked me to come back the next day, so I returned home with just that single item. The problem was that the quantity of this pills was incorrect. I went back the following day, only to be told that the rest of the medication wouldn't arrive for another week. In the end, I had to make five separate trips to collect everything. You really need to double-check the quantity of the medication. I called the pharmacy again today because four pills were missing, but they insisted that such a mistake was impossible. Why would I have any reason to lie? Among them, one pharmacist was grateful for the effort made to find another pharmacy in an attempt to get the medication quickly.

First off nobody was at the register so I stood there patiently until the crazy tweaked out lady…read morewith a mask came running up tried to grab my ATM card twice then asked me not to be rude when she was rude. These north shore entitled whining Karen's are something else. Where is the manager?

CVS is a scam do not buy snacks or drinks here. Everything is overpriced and can be purchased…read morecheaper anywhere else. A small sleeve of Oreos costs 7 dollars and drinks are at least 3. What a ripoff.

DO NOT GO TO THIS PARMACY!! They do not know what they are doing. Always arguing, saying my script…read moreisnt there or saying its on back order. Always have to call and speak to a manager and low and behold they have my script in stock and is ready. They are rude and incompetent. Avoid at all costs!

Well, how could it get possibly worse?? My regular Walgreens on Boston St closed. Which…read moreunfortunately means I now have to go to the one on New Derby St. The rudest Pharmacy Techs ever, and there is always a mile long. The store itself I have no issue with, actually like the store. It's the pharmacy. Rec'd a text message that my prescription was ready to pick up. I have a friend drive me down through Halloween traffic etc. The Pharmacy tech tells me quite rudely "there is nothing here for you". I said well, I have a text message stating otherwise. After some going back and forth, she walks off and out of the Pharmacy area, leaving me hanging. Guess she didn't feel like dealing with it. Another tech came over who was a bit nicer tried to explain why I would be informed the prescription was ready when indeed it was not. I really need to look into CVS. Customer Service is very lacking in the Pharmacy. Which is unlike the Cashiers up front who are very pleasant. Not good experiences here. I wish they had kept the Boston St location open, and closed the New Derby St one.

They have been closed for almost a year. The store is actually still vacant and there has been…read morenothing at all as far as construction or another company moving there. It was a very ineffective pharmacy and the CVS around the corner is so much better than that Walgreens.

A pharmacy with actual customer service and nice people! Sabino, Linda and the other folks at…read moreVillage are kind, friendly and professional!

I have been using Village Pharmacy in Marblehead for decades. I am fortunate, my health is good…read moreand my only rx is for emphysema. Recently, my pulmonary md retired, the old rx was not in the US any longer. I had the name of a prescription from my new md. This drug is almost twice the cost of my old one. This afternoon, Sabino, one of the two pharmacists, was beginning a search for a cheaper drug, he said he would leave me a message on my phone, and he will. That is the kind of service one can expect at Village Pharmacy. I will not forget to mention the beautiful cards for every occasion and the free blood pressure machine, that's fun! Sandra Winter