Called in to confirm that a prescription for myself as well as my daughter was ready. Spoke with Saaef he was super kind and knowledgeable gave me our totals upfront so there were no surprises. He even checked to see if there was a better deal using a discount card. He confirmed all of our information was correct and up-to-date on file and it turns out I needed to add a phone number and update our address so very appreciated that I was able to take care of that over the phone versus in person. I've been coming to this Pharmacy ever since we moved to the desert Ridge area about a year ago and everyone has always been lovely. They do close 30 minutes for lunch. People just pick up your prescriptions before or after that time, it's not rocket science. read more

Received a text that my prescription was ready to be picked up, so immediately drove 10 minutes to get it only to discover that they were closed for lunch. Wasted trip, wasted time, still no prescription. read more

Worst pharmacy experience ever. The doctor has been calling 14 days prescriptions and they have been filling them for 1 week only and charging me more. Because the 2 weeks supply is cheaper but obviously that's where the $ is made. When I questioned them on this, they told me that I did not specify I wanted 1 week. How can they they just change the prescription dosage and blame the patient? Associates are unkind, always in a rush and not efficient at all. Even if you ask them one additional question, they get really hassled. CVS really needs to up there game as there are so many online choices now and cheaper too. read more

After countless problems at the pharmacy across the street I finally took the initiative and transferred my prescription to this location. Everything went seamless and staff were friendly. The script was ready within the hour of receiving it electronically and the staff answered the phone in a timely manner. read more

This is usually an average pharmacy, pretty standard. When things go right, they are great, friendly and easy to deal with. However, often times I've had to argue about scripts that were delayed. They had filled the wrong script and caused me hours of phone calls and undue stress with doctors and insurance companies. Then it turned out they had been filling an old script and ignored the current one. Luckily, my persistence got them to find it in their system. My main problem with this pharmacy is one particular staff member. She is so nasty that my daughter even asked me why she was such an evil Karen. I know this person doesn't have to be this way. I actually saw a human side of her once and had a very pleasant conversation. It was so rare, that it stood out and I came home and told my husband about it. I had hope that I had finally broken through and she would be nice going forward but last time I was there she treated me like I was being booked for a crime in jail. I understand this is a thankless job at times. Probably similar to the first job I had at a cleaners. Never ending demand, dealing with insurance companies, grumpy people, etc. but she makes going there a dreadful experience. If you go here, be ready to be treated badly if you encounter CVS Karen. Be nice to her, I think she is having a perpetual bad day. read more

First of all, the layout of checkout and store entrance is trashy. It's crouded, divided full of so called impulse buying products. Personally, I'm too busy trying to find a way to check out. Who came up with that? It's very uninviting making you want to turn around and leave. Why is the pharmacy - which is what CVS is supposed to be - now opened only a few hours in the morning? This is not customer convenient! CVS is now a national joke on SNL. They spend more money on a mile long sales receipt with coupons that don't bring the prices down to even average prices elsewhere. Long ago, store managers had the discretion to allow all coupons to not have an expiration date. You could actually use them! Back then, the manager was visible, friendly, getting to know you, making you want to come back. Rather than do all the costly inventory, packing, and sending back to the warehouse, they'd put all clearance at advanced discount prices to really clear them out to give customers a 90% discount, actually saving CVS money. If receipts weren't a waste, they've now made customer's site full of wasteful ads just to check on prescriptions status. It's longer than the paper receipts. As of today, the site still isn't working to check on prescription status, etc. But you can spend an hour shopping online instead. I guess CVS is all about the bottom dollar trying to target those that are willing to pay inflated prices. The days of customer satisfaction have disappeared, just like the pharmacy which is now often understocked and understaffed. Ah, but you can go shopping instead. read more

Went here to get prescription picked up. Entire pharmacy staff incredibly bothered, rude, and mean to myself and elderly patients. They additionally racially profiled me and would not stop calling me "Maria." Would not recommend going here if you are of color or a person who values respect. read more

This store is under new management and it shows-in a drastically sad way. I ordered Christmas cards through their online system and when I went to go pick them up, there were no envelopes with them. I asked the cashier if I get envelopes and she said "Nope we don't have any". I told her that I used to work for the company and I know the cards come with envelopes and kindly requested she give me them. She refused. I had to ask for the supervisor, who agreed with me that you do get envelopes. She had to search the store for a while to find them, and ended up fixing the issue. The front store cashier (I believe her name was Kilee based off of my receipt) needs serious training and needs to stop being so disrespectful to customers. It really is a shame because this store used to be so stellar. read more

Absolute worst experience of my life. Called the pharmacy 4 times, over an hour and a half (yes, really); about 18 different prompts (asking if I want the pharmacy 3 times), to sit on hold for 20 mins, have the pharmacy answer and then hang up. Four times in a row! I called the front desk and explained, asking if they could walk back there, they couldn't have cared less, transferred me to someone else at the front who hung up on me. Better off wasting your time driving to a different store. Save the stress and frustration. read more

How do I reach corporate office?? I went to a store and the manufacturer coupon wasn't working (they never do!!) and the manager at this store was condescending, telling me to go other stores to buy things "sweetheart" and "better luck somewhere else" then told me to fuck off. I cannot believe she is a MANAGER at a store!!!! I wasn't even rude. I just told her that I got the coupon IN THERE STORE, on there display. Why have a coupon that won't work? False advertisement. Her name is Shannon and she works at the desert ridge mall in Phoenix, AZ. 21001 N Tatum Blvd Unit 82 Phoenix, AZ 85050 United States read more

I pay for delivery and every Rx I need to call and wait on hold to tell them to deliver it!

Went to pickup my scripts during their regular open hours. When I arrive there is just a sign that says it's closed. That's it. Nothing else. Had to go back to my doctor and have them send the script somewhere else. read more

Incredibly slow at filling prescriptions. I called to check the status of a prescription submit 5 hours ago via the phone. They still have not started it and didn't have any inclination to fill it, despite my best effort to explain the urgency. read more

Worst pharmacy in the world!! They send me texts that my medications is ready and when i show up they act confused. They run out of my medication all the time and can never give me an update when my medication will be back in stock. My doctor generally has to call them 2-3 times to get them to fill something. read more

They suck. They take weeks to fill scripts that are only unfilled because they didn't have it in stock. Staff have attitudes. Time for a new pharmacy. I'm read more

This location used to be so good when there was a male manager that I changed from Costco. He left few years ago and It is now SO BAD. It takes them soooo long to answer the phone. One time I was holding so long, i kept holding and drove 7min to their drive through and watch them all talking to each other as I waited in line and on the phone. If you have more than 1 prescription they text and when u get there only 1 Is ready or insurance issue or need to ask Dr questions... I understand stand that happens but the problem is there is no follow through. If I don't call back to check it will never get filled. Last Tuesday, after couple of days waiting, I had it call them and call the drs office to make sure the additional approval got submitted. Today is Thursday... that was 9 days ago. I dread calling them as I have to hold forever...I called this morning and (only had to hold for 5 min on the phone) and she processes it and she said it went through but don't have enough in inventory to fill it so I have to wait till tomorrow afternoon. When I asked when the approval came through? She said she doesn't know... so if I had not called it never would have been filled? This kind of stuff, holding forever just lack of normal common customers service... Im going to change Pharmacy. I would say they would be upset to lose clients but in this location I'm thinking they will be happy to have less clients for less work. Seriously, CVS- your dealing with peoples health... should take all your 1star reviews seriously. Take better care of client service as your mistakes can cause your client's HEALTH and causes harm that could lead to serious liability. Really your service is REALLY BAD and has been for last few few years. Pre and post Covid. Get it together. read more

Don't bother transferring or filling prescriptions here. If they have I do any work to get it transferred, they won't do it. Zero customer service. Sent me to my old pharmacy to do their job of figuring out what the issue was with the transferred script. If my insurance didn't require me to use cvs I wouldn't. read more

Just called to ask the difference in two birth control medications and how they compare for effectiveness and if I can begin taking the new one and keep the same effectiveness of birth control. The pharmacist stated she couldn't tell me because she's "never heard of the prescription that I was prescribed". Wow! Never heard of it...I was prescribed the prescription and I filled it at CVS and the pharmacist has no knowledge of the prescription or how to obtain the details pertaining to the prescription. Calling another CVS now to find a more knowledgeable pharmacist. read more

Just moved to the neighborhood and haven't always been a huge CVS fan, but it's closer to me than Walgreens, so I thought I'd give it a chance. Spent just about $100 today on random items for the new pad. I realized when I got home that one of my purchased items wasn't in the box and also that their "pool noodles" were $7.99 each when you can get them for $1-$2 practically anywhere else. I came back to get the missing item that was missing out of the box as well as return the WAY over priced "pool noodles". Of course I didn't have my 3 foot receipt because I gave it to the cashier earlier after he got my email address and said that they could now email me my "rewards". When I came back, the self proclaimed store manager proceeded to scan the three items and said that they weren't purchased today because they weren't in his system. I asked him if he could look up the transaction on the computer via my phone number, my Discover card etc. He said no. I asked him if he could look under the security camera and of course he said yes, but he didn't want to. It became the principle now because he basically called me a liar. I told him I wanted a refund now and NOT a store credit because I literally had just purchased them a few hours ago. After asking about the security camera footage, he then said I could get a full refund on my card and the item. Instead of swallowing his pride and just admitting to a "faulty" system which clearly they have because I JUST purchased the items a few hours before and proved to him on my Discover Card App, yet he said I did NOT purchase them today, it caused a scene and wait for his other customers. I then proceeded to tell him that I'd be going to Walgreens and he said he'd give me directions. Lol. Swallow your pride buddy. The customer is NOT always right, but he was today and he proved it in more ways than one, but you'd rather treat me like a thief first and then like a true customer once I proved to you that I REALLY had been here and purchased these items. Very sad situation when everyone knows it's either CVS or Walgreens and today Walgreens won again by a long mile. read more

The previous reviewer was right about the hold times on the phone. I have waited over 15 minutes to speak with someone there multiple times. It's always a hassle. They aren't rude in person, just inefficient and obviously overworked. I was so happy when my insurance made me switch pharmacies. read more

Mikayla at the pharmacy was the most helpful pharmacy person I've ever encountered. I was having RX issues getting it transferred here and she went above and beyond to try and help. It wasn't their fault but rather Good RX's. To put in perspective - I had to talk to Cvs in target across the street from them and it was not pleasant. I wish mikayla at this location could have helped me. Thanks a million! read more

Friendly and just overall a great experience with their self checkout. Very clean store and up to date. Easy to find stuff and top notch all around. read more

My covid test appt was well coordinated and went as scheduled. The nurse was great and very professional

I try to do this so I'm very short route manager one week delaying my insulin I am Auto Fit and the insulin not even half for not even getting and almost saying take a business somewhere else looks like 64 years old I People is not a people anymore maybe we just die and save the world collecting only Covi 19 simple as an injection is a very very bad place read more

seriously rude and unfriendly pharmacist Vivian. There was error with a prescription there was 20 minutes to go before closing Vivian was not helpful at all and unfriendly unhelpful tone. love My local CVS abut this person needs some serious coaching on how to speak to customers and show a bit of empathy. I was dealing with a sick child that was in the urgent care at Phoenix children waiting for me to come back with medicine not only was he dealing with the flu, but also anaphylactic shock Vivian as a pharmacist. You are sometimes dealing with people who are stressed because you deal with people that are potentially sick or people who have sick children or sick parents. if you can't grasp that concept, perhaps you should try applying at the motor vehicle department. pharmacist are supposed to be helpful and kind. You could probably see that I was stressed because I was trying to get this medicine for my son however, the only thing you were concerned about was whether or not I was going to get the corrected prescription from the doctor by 10 o'clock. Your comment "I have to be out of here by 10" and the way that you said it was incredibly rude. I'm going to make sure I reach out to CVS directly as well. I initially was not going to send this but when I return to Phoenix children's the doctor was waiting and asked me if everything went OK with the prescription, I said yes but when she said who was that person in the pharmacy that she spoke to she was so rude I thought I am definitely sending this now because I could see that it was not isolated with only myself, but you were also rude to the doctor. You should not be working at CVS. They have a reputation for helpful people. read more

Had a RX sent here for my step son. Got a text message to use their portal to send in insurance information - so I sent the info in. Went to pick up the RX and they tried to charge the full price. I asked about Insurance and they said they did not take the plan and that I needed to transfer to Walgreens, so I did. Went to Walgreens to pickup the next day and they said that they did not take The insurance and so I called the insurance company and they told me the closest pharmacy was this CVS. So I drove back and went Inside the pharmacy and they had the wrong insurance entered. So I gave them the correct info again. They apologized but said they would have to transfer it back but they would have it done between 3-4 that day. I went back after 4, and they gave us the same story (insurance didn't work etc). When we questioned them more we found out they had done nothing and we now have to wait again for them to do the job they messed up in the first place. The pharmacist and the cashier were very rude! As of now, I am Still waiting ... read more

Every single pharmacy employee has a really bad attitude at this location! They are never friendly and always rude like they are doing you a big favor! I understand it's tough to get good employees these days but seriously (insert eye roll) . They all need an attitude adjustment. I will be transferring my business. read more

A shout out to store manager Kurt Barney (I hope I remember your name correctly). I needed propane and had a sleeping babe in the car. On a whim, I called the store while I was sitting out in the parking lot, to see if someone could come and get the empty tank, switch out for a new one and take my credit card in to complete the transaction. In mere minutes, Kurt, was outside grabbing the tank and replaced it. All while my babe was in lalaland. Much appreciated. read more

I called it to 2:11 PM and was told it would be an hour until my prescription was ready which was completely fine. It's not a controlled medication so it's a very simple fill as my wife is a pharmacy technician herself. I show up two hours and 10 minutes later and the pharmacist informs me that it'll be another 20 minutes. That's unacceptable within itself she says it's because she was doing vaccines.... well technicians are the one filling the scripts and the pharmasist verifies it so the script should have already been filled and just needs a verification it's not hard and pharmacist are the only ones that can give vaccines! I come back 35 minutes later and they fill the script right in front of me.... mind you by filling I mean grabbing the birth control pack and putting it in the bag and I get a text saying it's ready! Completely unacceptable! It wasn't a new script it's been ran through the same insurance a thousand times she was just lazy and or forgetful! This was the first time at this location as the normal location was out and it certainly will be the last! 9/18/2020 pharmasist you need to learn customer service and stop lying to customers had you told me two hours I would of been fine but twice you lied it's unacceptable! read more

I have been going to this CVS all year long (2021) and have had to give them my insurance card at least 1/2 dozen times to re0key the information in to their system. EVERY SINGLE TIME I GO, TODAY BEING THE LAST TIME (12/27/2021) THEY STILL CANT SEEM TO FIND ME AND/OR MY INSURANCE IN THE SYSTEM. This only started happening on or around June 2021 this year. Something is terribly wrong with a) the staff who say they are entering the data to their online system, or b) my insurance company which has been covering me all year. I truly do not believe it's the insurance company (Oscar). I have spoken my insurance company about this several times, and they say it's common for CVS to loos e this information on a regular basis. So frustrating!!!! Not working with them any more. 2022 choosing another place to fill prescriptions. Idiots! read more

Went to this CVS location tonight about 15 mins before for close for only a quick item to grab. As soon as we walked in the employee working: Rob let us know they close in 15 mins, we said okay. Kid you not over the intercom there was 4 different reminders they close soon. As my friend and I are walking to the front to check out, Rob loudly announced over one of the aisles to us "we close soon you need to wrap it up" It was very unwelcoming and uncalled for. I can understand wanting to get off work but that was a bit much. read more

Always nice staff when checking out for simple beauty items as well as great pharmacy customer service. Safe area and clean store. The store does the job for me! read more

Terrible experience filling a prescription today. Because of my underlining medical conditions, I am prevented from going into the store. I was forced to use the drive-thru, which only had the outside lane open for submitting and picking up prescriptions. The inside lane was for covid-19 testing only. The outside lane uses a tube in a vacuum to submit the prescription. I found it very difficult to use because of my physical limitations. I called the pharmacy and asked if I could please use the inside lane to pick up the prescription, and they said no. So, I had to use the dreadful outside lane. Again, I found it very difficult to retrieve the tube, insert my credit card, and then reach in again to retrieve my prescription. I actually hurt my hand during the process. I understand the vital importance of covid-19 testing. I also understand that a senior citizen with underlying health issues should be allowed to use the pickup window in order to get a prescription filled. read more

This is the largest and best CVS I have ever been to. I was excited to see that they now carry Bliss products. Bonus, it's less expensive than where I usually buy it. The very stylish, outgoing and extremely knowledgeable salesclerk Kristy helped me pack my cart with some really fun things for Easter, beauty products, stuff for my bar and things to take to a friend at the hospital. I really appreciated the customer service! For most people, I think it would feel like just a random "going above and beyond" experience. With her, it felt like she treats everyone like their VIP and that's her natural personality. I'm now a customer for life. read more

Over worked and grumpy! I have to assume the reason the women who work at this location are so grumpy is because they are over worked. After surgery I needed a refill of my prescription but I guess it was too soon. I was in pretty serious pain and I know they just follow the laws but there was zero compassion and you could get the sense that its just a job to them and they do not care as much as you'd hope they would. The only time they seem happy to help is when they are out of product and they don't have to fill it. It's convenient but staff certainly hate their job read more

The girls are very very helpful and patient. One of them even pulled up GoodRx and saved me $20 on an expensive prescription. So sweet and considerate! read more

The pharmacist here is awesome! I have been here 3 times and he knows my name when I drive up already. He is super accommodating with ordering my prescription when they are out of stock. The rest of the staff are just ok but he is great! read more

I used to fill all of my prescriptions at Walgreens. I switched over to CVS b/c the lines at Walgreens Pharmacy were always so long. I find everyone who works at this location to be extremely friendly and helpful. read more

The location is very convenient for me and the staff is very courteous and I have always used their pharmacy. But the cosmetics are overpriced. The same cream or sunscreen costs atleast $2-$3 less at target. Haven't compared edible items. read more

The Pharmacy has been quick and efficient a couple times I have used them in past few years. The store layout works, the staff seems friendly, the place is clean. I don't know how I could rate them any lower than a 4, but not knocking it out of the park with a 5. read more