I dropped and shattered a pretty important vial of medication Sunday morning, so my doctors called in an emergent refill to Omniscript (aka Aleracare Pharmacy) this morning. I called Omniscript probably five minutes after my doctor's office phoned in the medication and let them know I was on my way and would be driving in shortly. Not only did Omniscript turn around this time-sensitive medication in less than an hour for me, their pharmacist also discounted the medication since he felt bad about the whole situation. The staff were extremely generous, quick and helpful. If I need any further compounded medications, I'll definitely be using their services. read more

This by far is the worst pharmacy I have ever had to deal with. Prescriptions will take over a week to get every time. The employees are beyond RUDE. Unfortunately, my doctor only uses them to fill my prescriptions trying to get that changed. read more

Consistent with their formulary, but bad at communicating and takes weeks to get my script each time.

They have been so good to me. I get my dog's meds from them and have for the last six months. When my vet sent them the request to fill the prescription, I thought it would be ready pretty quickly. After a couple of days and I hadn't had an email saying it was ready, I called them as I was frantic for my dog. They explained to me that it could take up to five days to fill. I told them what was going on with my dog and the next thing I knew (like within 1/2 hour) I got a call back asking if I was having the prescription delivered or picked up. Since then, when I need a refill it's generally ready in a day or two even though I try to adhere to the possible five day timeline. read more

Nice employees, horrible service and accuracy. My waits times on hold were 45 minutes to TWO HOURS! Only to be told my rxs still were not ready. I went 10 days without a vital rx and felt ill. I had to change pharmacies, my health depended on it. read more

Omniscript Compounding - Nice employees, horrible wait time - Pharmacy Near Me - Phoenix, Arizona

Pharmacist took a lot of interest in explaining the medication before filling it which was really helpful in making a decision. They prepared it in a timely fashion and kept there promise. read more

This place really S&$ks. It takes 5 to 7 days are you kidding me. Before it changed names I was getting my wife's medication in 2 to 3 business days now your waiting 2 weeks I could have it ordered and shipped to me faster. read more

Awesome Pharmacy ! I've had a hard time locating a place to fill my dogs meds and Aleracare has been great ! They go above and beyond every time I'm there. On Friday I ran late and went in 10 min before closing. I was just going to drop off since I didn't want them to have to stay after . They were amazing and offered to fill right then so my dog didn't have to go without over the weekend. Seriously the best ! read more

If you need a compounding pharmacy - this is a place to go to. Great service . Nice staff and good products

THE WORST! Two bad experiences in a row. This will be the last. Waited on hold for over 15 minutes while being "first in line" according to the automated attendant. The lady who answered the phone was EXTERMELY RUDE and claimed she needed TEN DAYS to refill a prescription. TEN DAYS?!? TEN DAYS?!? read more

It can take 24 hours or 24 days to get your prescription refilled. They say you can request a rush if they are running behind, but you can't. It is what it is, and there seems to be no sense of urgency or care. I've used the phone refill system and not heard from them only to find out the refill request wasn't received by their own system. The employees are always nice, so I have to imagine that they are working under poor management. Take your business elsewhere. read more

Had a prescription phoned in by my Dr. last week. Waited and called but was told it wasn't ready. The next day I was called to verify information and told that they would call when ready. No call since. I called this morning but could not reach anyone. On the second call, per the recorded outgoing message, I left my phone number. No call back. I've now called the Dr. office to request another pharmacy. The customer service at this location appears to be non-existed. Calls go unanswered and if you're lucky enough to talk with someone, you'll be put off and forgotten like I was. It's too bad there aren't more options for services such as this. If they think they got a corner on the market, forget any customer service. They don't feel there's a need for it. Extremely poor service at this location. read more

Stay on top of your refill requests. After waiting for a week I called and asked the status and they said that they had sent the request the day that I called, I then called my veterinarian and they said that they got no such request so I had them go ahead and send it in. I guess pet prescriptions go on the back burner. It's a good thing that I called it in 20 days early and I get 3 months worth. At least Alex was a sweet heart unlike the last associate I spoke with three months ago read more

This is hands-down the worst pharmacy I've ever dealt with. Unfortunately it's the only pharmacy for my dogs breathing medications. More times than I can count I've had to place his refill prescription 3x because their automated refill system sucks. They want it reordered within 5 days of needing a refill but half the time they "didn't get your refill request" and then you have to wait even longer because you have to place the request again. My dog is almost out of breathing meds and this air is horrible on his lungs. Get rid of the automated refill system if it doesn't work. It's supposed to be convenient for people like me who work long hours and don't really have the opportunity to call and speak to a live person. read more

I've had prescriptions filled twice at this location and both times it took 5+ days to get them. They marked off that I denied a consolation in person (I did not) My second prescription was critical because my hen was quickly getting sicker and desperately needed the medication. My vet's office called them twice with no response so I drove a total of two and a half hours to pick up the medication and they still didn't have it ready. By the time I got back, she was dead. If you have a critical medication, show up in person ASAP. My beloved hen is dead because it took 5 days to give me medication it took 10 minutes to prepare. read more

Have had pretty good experience with this company in the past. Although on the high end they called me when my script was ready and always offered delivery. This last time 0 call and they charged me the same for a 3 month supply as a 4 month supply. They said it's our " pricing model" well I dont know about anyone else but what that said to me is we will take advantage of you wherever we can.... because we can. I will be looking for a "Ethical "business in the future to spend my money. read more

If you're lucky you'll get one or two nice employees when you pick up your prescription. Forget that if you have to call about anything. I've never been talked to so rudely. I pay out of pocket so I decided to call around to other compounding pharmacies, found a place that had faster fill times, much much nicer AND turned out to be MUCH cheaper that Aleracare. Don't let these people make you feel like you're in the Seinfeld "No Soup For You" episode. (Seriously, that's how they made me feel!) There are many other places in the valley that can fill your meds, especially if you pay out of pocket! Check out "A Nice Apothecary". Literally the name says it all! read more

I was delayed in getting my doctor to call in my new formulary prescription and VASCO is super busy right now! However, when I told them I had run out of my medication a few days ago, they fit me in and made my medication the next morning. VASCO , I cannot thank you enough for your kindness!! Donna in Surprise read more

I filled my canine prescription there for Valley Fever. They were friendly and helpful and quick to fill it. The price was very fair and I was very pleased overall with the experience there. read more

Horrible customer service. Since I've been going there, they said lead time is 3 days, which I've been prepared for. The last couple of months they were producing it in 1 day. I called to check on my latest refill (called in 4 business days ago) and was told it's suddenly 5 days. I asked supervisor for it to be "expedited" since I'm out and feeling sick. They apparently could care less and said wait till tomorrow. Also, both times I used their automated line, my requests were simply LOST and I'd be put at the end of the queue days later when it was due. Even so, I never ran out and never complained until now. I am DONE with Vasco. read more

So, I see many bad reviews for this place, but most of them are from 2021. I'm not sure if they've restructured or paid attention to reviews, all I know, EVERY time I call, (even if I'm 3rd in line to be spoken to), they answer the phone and have been very helpful to me. They've been kind, helpful and never given me a reason to get angry. I was in need of IV lines for my kittys IV fluids, and they not only had them waiting for me at the desk, they kept them there after I had to reschedule being able to pick them up due to 2 critically sick kittys, (one of which we since lost). I finally called and asked if it was possible to have them mailed. I apolidgized for not getting there, but they understood. They took my info, and told me they will be delivered tomorrow. I'll update this review if I never receive them. As far as people not getting their "compounded" meds fast enough, like another reviewer said, it takes time and you want hem to have good quality control, no? when making compounded meds! Plus, the pandemic has made many, MANY things unavailabl, and this may include some of the ingredients in your pets meds! Be diligent and try to order ahead of time, and for new scripts, be patient, if they don't pull thru for you, call, wait on line, don't leave a message, and talk with THE PHARMASCIST, (get their name), and see what the delay is and explain your urgent need! That's advice I can offer, but my experience with them thus far has been great and hope it is for you too. Always remember to be KIND when speaking to ANY person working as they deserve to be respected, and you'll also probably have a better experience with them (or anyone). read more

Giving a 3 star rating because twice they have forgotten to send the syringes needed to inject the medication they sent me. I wonder how they think I can use the medication without any syringes?? The first time, my dr. office called to let them know and they shipped them, but it was too late as I already had to find an alternate source of the syringes so I could use the medication. The second time... well, it looks like they haven't gotten any better. But I have some extra syringes, so I will use those. I do appreciate their quick shipping and with cold packs to keep the medication cold. read more

always had great service with this company , but not this time, poor service and communication

They have good friendly staff. But they messed up my specialty drugs all the time. And then the delivery service was a complete nightmare. They used to have a private person come drop them of at a designated time frame, which I would make sure I was home to sign for. Then they switched to Fedex and I missed them every single time. Finally I had to pick them up myself. It became such a hassle. I now just fill the medication at my grocery store pharmacy and it works well. read more

Takes forever and then only a partial - repeatedly, like for years. I've felt stuck with them for years. Honestly, the ONLY good thing that will happen when my dog eventually dies is that will be the death of having to use Vasco. I hope. My second dog is healthy. read more

We have been using Vasco for probably ten years now for our compounded hormones and have zero complaints. They always reach out to our doctor if we need more refills. The staff is great and they seem eager to please. They are busy, which is a good thing, so please call in your refills early. Despite the difficulties during the Covid pandemic, the staff was still friendly and accommodating. Thank you Vasco. We sincerely appreciate each and every one of you. read more

If you care about your health, stay away from this place. I had called back in March, looking for a new pharmacy to get my medication for my nebulizer for lung problems. I had moved and the last pharmacy couldn't get it at the time. Alex, told me no problem. Then I asked about some compounds that are made especially for me. I mean after all, they list themselves as a Compounding Pharmacy. She said she would have to check. Well, I got a call back and guess what... right, even though they are a compounding pharmacy, they couldn't do mine! I waited for my nebulizer medication, because I still had some. I didn't need it in April due to a change by the Dr. Now, this is medication in little vials pre-boxed. So, in May (last Friday), I called to refill the prescription. I was told the woman who did that was gone and she would call me Monday. I said call me for what? The doctor had sent in the prescription, it was pre-boxed and approved. I said I would pick it up. Well, she would have to call on Monday. OK. Guess what.... She didn't. Tuesday, I get a voice mail from Alex saying to call, to set up either pick up or delivery. You would think that if you are being asked to call to set up pick up or delivery, that the prescription was all set. Not at this place! I didn't call Tuesday, because it was too late. Mind you, this is now 5 days since I called about my prescription that was on file. I wasn't waiting for a fried chicken dinner, or a pizza - I was calling about medication for my lungs! I don't know about you, but to me, that would be important to take care of, breathing is a good choice. Wednesday, I try calling, but the machine tells me I am number 5 in line. I am waiting, but about 15 minutes later, I am in the same position, and it is getting late. Not wanting to miss them before closing, I stay on the phone, put it on speaker and get in the car. Finally, still in the same position I take their option to leave a message and did saying that I was on my way. I get there in time, finally find the place in this complex - no driving up to the front door here. I walk in, speak to a guy - who obviously was busy and could have cared less. Next was a woman, who can't find it after looking in 3 different places twice. I tell her that I spoke to Alex. Just keeps looking. Asks me to spell my name again, and then asks if that my whole last name. Can't find it. Then a 3rd guy. He checks the computer again... in case it magically just appeared. I asked what the problem is. He said there isn't a file on me. I tell him again, I spoke to Alex a few times, the Dr had sent in the prescription, how could there not be a file? I actually played the voice mail for him. He said that didn't mean it was ready. I said it was now 6 days. He checked with someone else... still not there. He said he could try to have it delivered the next day or gave Alex call. I asked if he was kidding and said no. This was medication... and not for an ingrown toe nail. Again, it was for my lungs - you know... to breathe! I walked out, saw a Walgreens across the street, walked in and got my medication. So in the end, Vasco - the "specialty pharmacy" , can't make compounds, and needs a week or more to get a pre- boxed medication needed for breathing ready in their pharmacy. Not to order it, but to take off the shelf! I don't know about you, but to me this isn't a specialty pharmacy, or even a place that I want to walk back through the door. I hope this helps someone else, before you make the same mistake and get stuck trying to get a medication that everyone except them knows is important, and apparently, neither are you. read more

We counted on Vasco to refill our beloved dog Zoey's heart medication for several years. Thank you Vasco for making her medication and making her final years so much better. As I read some of these reviews, I wonder if these customers understand just what a compounding pharmacy is and how it differs from a retail pharmacy. The first time I went there the pharmacist explained to me that because my Zoey was such a small dog that she needed a custom strength that was not made by a drug company and that the pharmacy would be making that strength just for her. I learned that because Vasco makes custom medications that it could take 5-7 days because they make custom medication for thousands of other customers like my Zoey. They don't just pull a bottle off the shelf and count out the pills like a regular pharmacy. Thank you again Vasco! read more

Super disappointed in the experience. Had a medication prescribed for my dog on Monday. Told by the vet that I'd soon receive a call from vasco about it being delivered. Didnt receive a call so had to call the vet and have them resend over the prescription after I called vasco and they said they didn't have one. So now we are on Wednesday. Finally got the RX through and said I'd get a call when it was ready. Got a text the next day and called to ask about when it would be delivered. They said Next day. Called Friday after no delivery and they said it was waiting shipment and that because it was refrigerated (news to me) that it wouldn't be delivered til Monday. So 7 days for anti diarrhea meds. Couldn't go another day with my dog uncomfortable so, went out of my way for pick up. Meds worked and she was better that night. Wish that would have happened sooner. Poor communication, poor follow up and unorganized. Wouldn't recommend unless its the only option, then expect a delay and lots of follow up needed. read more

The ONLY good thing I can say is the young woman on the phone was polite. I ordered my refill a week ago. They never bothered to mail it until yesterday. I am out of my medication. I will be sick being without it. They won't even answer their phones...they pick up and slam you on hold without even saying hello. I waited for 20 minutes on hold. Do NOT recommend. I'm disappointed. :( read more

These guys were FANTASTIC - went way above and beyond! I was rushing to get a compounded Zantac prescription filled for my 6 month old on a Friday, since we're trying to wean her from a PPI medication - the nights have been BRUTAL and she just started reacting to the corn in the standard suspension. (Those of you who have/had a GERD baby will understand.) They called me at 5:03pm that the script was ready, and I told them I would rush over. Unfortunately traffic was bad and I knew I wasn't going to make it. I had resolved myself to suffering through another couple of miserable nights until we could get pick up the script on Monday. A few minutes later they called me to ask if I was on my way and stayed open until 5:40pm! I'm so grateful as now myself, my husband, and my daughter will all get much more sleep this weekend than we otherwise would have :-). read more

Even though I didn't actually get to go there for my Prolia, I'm so impressed w/ the caring attitude of this place! I'm disabled and in need of the aforementioned medication which my spouse's health insurance won't cover and Medicare said that even though I'm disabled, I'm not 65, so I'm in limbo about not breaking like a sheet of glass if someone hugs me too hard or I get bumped. Amgen sent me in circles for over 2-1/2 months. But Taylor, along w/ the nurses at my rheumatologist's office have been working very hard at trying to help me w/ a solution which is affordable. Because I'm not Blythe Danner and can't afford $1500 an injection x two. read more

As a member of the medical community, I am appalled by the lack of profesionalism, knowledge, and diligence of Vasco's billing department. In addition to highly unorganized and suspect billing practices, Vasco failed to ensure the secure retention of my patient information in their medical record. Moroever, Vasco's billing staff neglected to bill me for rendered services in a timely manner and in accordance with insurance laws pursuant to prompt patient billing. Thus, I received a billing statement '16 months' after the rendering of my serivce. Further, Vasco alleged submitting a required EOB (Explanation of Benefits) to obtain payment for the rendered service. However, according to my insurance company, they never received any billing information from Vasco. SHAME ON VASCO corporate and their management staff for failing to ensure patients are recipients of securely documented, accurate, expeditious, and quality billing services. I strongly encourage patients to avoid being a victim to the inconvenience and stress of addressing and resolving Vascos' problematic billing actions by considering other speciality pharmaceutical / infusion related service providers!! read more

Recently, my partner Denise was assigned to Vasco to obtain specialized critical drugs. I have been involved in the process and I found the experience to be excellent. I dealt with techs Wendy and Imanda, and Pharmacist Tina. The drugs are super expensive and Vasco was very helpful making sure we were covered. Tina called several times and asked about the patients experience with the drugs, and Imanda and Tina called well in advance to notify me of pending scheduled shipments. Very Happy. Thanks read more

I didn't know Vasco existed until I moved to this side of town and started working at the animal hospital near Vasco my dog is on tacrolimus and in surprise I was paying $79 a bottle at Vasco I'm only paying $59. my schedule 12 hour days I called for a refill and explain to the pharmacist that I only had one day off if he could possibly have it ready by the next day typically they would like 48 hour notice ....understandably so. Filling prescription at my hospital I do realize sometimes it's tough to get prescriptions filled when you're busy however he accommodated me and I really appreciate it the staff has always been kind on the phone and in person when I've gone to pick up the medication I would highly recommend Vasco pharmacy not only as a animal health care professional but I use them for my own dog read more

I looked for a compounding pharmacy closer to my home and found this one. Their YELP reviews were good and so I had them fill my first prescription yesterday. The service was prompt, professional, friendly and cost less than my old pharmacy! I was impressed AND I will be back! read more

Thank you Vasco for compounding my little yorkie's medication so quickly....he is doing much better and I so appreciate your help with that...you are ALL always so friendly and patient...I thank you and Rico thanks you... you guys rock! read more

I needed a special medication, and I needed it quickly. I am in Texas and this pharmacy was one of my only options. The customer service on the phone was excellent and they were very helpful with any questions I had. I paid over the phone late in the work day on Friday and Saturday around noon I had the package on my door step, still cold with ice packs included. Wonderful experience! read more

Horrible pharmacy and if my cat dies because of their negligence i am suing them. Took three weeks 5/22-6/10 to finally get a rx refilled and they never called after i have made four calls to them over that time period. They either cant work the phone or the fax machine because they couldnt get a refill from the vet or call me to say they were incompetent and couldnt get the refill. Now my cat has gone more than week without her heart meds and could die. read more

This is the worst compounding pharmacy I've ever encountered. They quoted a price on a very expensive medicine and when I went to fill it within two weeks they upped the price. Then they gave me the medicine without the necessary applicators to apply it. The pharmacists are very rude and so is the manager. YOU'VE BEEN WARNED. read more