I live in Bend, OR, but use Vasco for my prescription because they're simply "that good!"

1) They don't do auto refill 2) The refuse to keep a payment method on file 3) You have to call them every month because you can't rely on them calling you in a timely fashion. I'm on hypertension medication and without it my BP can go as high as 165/105. The only reason I use this pharmacy is because they had a contract with the drug manufacture. read more

I'm changing my 2* review to 1*! I called on Tuesday to have my prescription refilled. On Thursday morning it still hadn't arrived, so I called to see when it would. The receptionist said that it was sent out Wednesday and would arrive "today". When I still didn't have it Friday morning I called back. After they looked at my account for 10 minutes they called and said it was delivered on Tuesday. I called my bank, and they said Vasco didn't run the card until Wednesday. Vasco doesn't mix the medicine until after they run card. Well they sent out (what they are calling) a replacement, but did not include the correct amount of needles. When I called and told them, they said the order is for 6. No it isn't, the last 4 times you gave me 10-12 needles. And this order was a refill so it should be the same. Old review giving them 2* -- Today I had my husband go into the office to pick up my meds, and he came back without needles. The medicine I take is injected so he went back in to get the needles and the girl behind the desk told him they didn't carry the needles he was asking for- even though they were shipped to me the last 3 times I bought the meds from them this month. So I went in and she called someone from the back, and was told yes they did carry those needles. Shocker! I got 2 vials, and each vial is suppose to be 10 uses, but I can get 13 or 14 out of them. Since I pay out of pocket I asked if we could get extra needles. She said she would give me 22. So I get 2 spare needles? Thanks. Then she said I owed for the needles. I told her when I get the meds shipped to me the needles are included. She continued to tell me I still needed to pay. So I pull up my credit card statement and show her the last 3 times I paid for the oil they were all the same price as what I was paying today- minus the needle charge. So then she looked into it on her computer and said I didn't have to pay. When I placed my third order I asked for a new sharps container since mine was already full. I was told to have my dr call and request one. You have sent me 40 needles, I need a new one I don't see why you need a request for this. So I went to our fertility pharmacy we usually go to (I only go here for one med that my usual pharmacy doesn't carry) and they were happy to throw one in. No request from the dr necessary. Also since I get a compound medicine they told me I would have to call my insurance to see if I could get reimbursed. I called my insurance to see how to do that, and they said Vasco didn't even attempt to run it through my insurance. read more

Avoid this place if you are not local and using a flexible spending account to pay for the drugs. They add a $9 shipping charge, but don't actually call it a shipping charge on the receipt. They just label it "101". This, of course, ends up getting flagged. So you call Vasco Rx and ask them to send you a receipt where it clearly states that the charge is a shipping charge (because shipping charges would be covered), and they promise to do so, and then never do. And then your flexible spending account gets frozen and you have to refund the money to the FSA to get it unfrozen, despite it being a legitimate expense that *would have* been covered if this place simply labeled shipping charges as such. These pharmacies aren't that rare. You should be able to find one that is more patron-friendly. read more

I recently used Vasco RX Specialty Pharmacy for a compound prescription. When I dropped off my prescription they were very caring and professional. I was told it would be ready in 24 hrs. I received a text telling me when it was ready. They were very professional in explaining the medication to me. There prices were very good too. I will definitely go back there. read more

My wife and I are going through IVF and we have been going to Vasco (and their sister pharmacy Integrity) for the medications/shots/hormones/etc. In our experience the staff at both practices simply could not be more friendly, informative, accommodating and helpful. And as an added bonus, they price match, for which we are very thankful, especially given the high cost of the IVF process. Bottom line, we would recommend Vasco to anyone looking for a compound pharmacy to help you through the sensitive and sometimes confusing process of trying to get pregnant the new fashioned way. read more

I just met the Director of business development and the Director of infusion services for Vasco Specialty pharmacy. Both were very helpful and knowledgeable. They are professional friendly and conveniently located. read more

Where to begin, this pharmacy is absolutely superb. From their expedited shipping to their customer service this place is the best I have ever dealt with. I have used this pharmacy many times and whether I needed it shipped out or I was able to come in and get the medication it was done extremely fast. Michele was extremely friendly and very knowledgeable about any questions that I had. I've been coming here for over a year and I will always come to VascoRx for any medication needs especially if I need medication for my dogs in the future! read more

Very poor telephone customer service. Had to work with - delivery of product is only 8 to 5 M-F. Signature required. Suggest other source for medications. Dr. Hokeness read more

This place is great, i can get all my specialty meds that i need here. Plus, i can even get my doggies meds too. Win,win for me. :) The staff here is so nice. Every time i come in i get greeted with a smile and a nice good morning or a good afternoon how may i help you and If i ever have any questions pharmacist right there ready. I know they say 24 hour turn around (i understand making my special meds takes time), but man they are good sometimes they have my stuff done in just a few hours. I love it!! Very happy with this place. One happy customer. Thx VASCO Rx Gizmo and Canela thx you too ( my yorkie & my chihuahua ) read more

Awesome service and very professional employees. They were very helpful and courteous in answering all of my questions.

The last two times I ordered refill prescriptions on their automated system, the order never went through so there was a delay in getting my prescription. If you order, double check with a phone call to verify that the order is processing read more

By far one of the best services I've had. For a compounding pharmacy which requires the actual compounding/making of your medication in a lab instead of just transferring pills from a bottle they are extremely helpful and very fast to refill your medications. They also go out of their way to work with your insurance and doctors to lower your costs. The owner works there every single day and is one of the most humble pharmacists I know, and they also deliver/ship your prescriptions (and veterinary medications) to your home. Excellent service. read more

If you have another option available to you, use it. I have been going there for four years, and the service has become increasingly poor. They seem to have several tracking systems going and must check them all and make phone calls to search for an order. I went in to pick up a week's supply of pills (you know, one of those deals where the doc okays a small order until you get in for blood tests). My order wasn't ready, and when I learned that the price for one week was almost the same as for my regular order, I asked them to cancel. I said I would try to get an okay for the full prescription, which I did. The doctor's office agreed to call Vasco to expedite things since I am totally out of medication. Three hours later, Vasco calls to say my prescription was ready. Which order? Why the one week order, of course. "I guess the pharmacist didn't get the message," and "No, we didn't hear from your doctor." So, back to the doctor's office. The nurse was quite perturbed as she had called Valco immediately after talking with me. She called Vasco again, and this time they were able to "remember" that yes she had called before, and they would take care of it right away. I am not holding my breath. read more

I'm very disappointed in Vasco RX. My insurance company cut our benefits again, thank you Mr. President, and won't cover my medicine any longer. They sent me some other cream that was total crap, and I just wasted $49 that I cannot afford to waste. It's sticky and gross, and useless for my situation. I had to shower again, and change clothes. I'm a military wife who is too sick to work, and so we are living in Northern Ca. where everything is unaffordable, and it's killing us financially. Vasco RX wants $1,100 for my medicine. And my insurance company only paid them $193 for my medicine. Linda was uncaring when I explained my situation, and even broke down in tears. I'm so done with the greed by everyone in this country. No one cares about people anymore. It's all about the bottom line, and padding their own pockets. I would not recommend buying any of their cheap creams unless you like feeling sticky. The higher end stuff is great, just out of reach for poor hard working middle class people like us with crappy benefits. read more