This is, far and away, the worst pharmacy that I've ever used. Let me just say that in filing my own prescription, it took an extremely long time. I've never had to wait, anywhere, for more than 30 minutes for a script to be filled. Mostly, 10 to 15 mins. Here, I wait over 45 every time. Apparently, after I wait and wait, I have to wait again for the pharmacist to talk to me. I explain that I've been taking the same medications for 12 years, and I don't need to speak to anyone about it. That's fine, they say, but we still have to wait for the pharmacist to "sign off" before they can accept payment. Sorry, they say, the pharmacist is filling a complicated order & cannot be interrupted. Now, I wait another 10 or 15 minutes for LITERALLY, the pharmacist to come out, punch something into the computer, which allows them to take my money.
Next, there was a fiasco when my partner was very sick. The doctor faxed in the order and by the time we showed up, 30 minutes later, it was not filled and the pick up counter pointed us over to the "drop off" line (with about 15 people in it). She said that it wasn't ready and we had to go to the drop off line. We explained we had nothing to drop off, the script was faxed in but she insisted. We called the doctor who confirmed that the fax went through. They were kind enough to fax again, even though, technically, the doctor's office was closed. CVS STILL had "no record" of the prescription being faxed in. I had to get my partner home, because dizziness, nausea and loss of coordination made standing around CVS an impossibility. I called them from home and explained the situation. They said they would look for it but there were people who "actually showed up" to the pharmacy "in person" who were getting priority treatment. I went through the roof. We did "actually show up". They said they would "look around" for the fax and call back. An hour goes by. No call. We call the doctor again and ask them to please call the pharmacy which they do immediately. I wait another 30 minutes, while my partner is in agony, waiting for these meds. Then, I just drive down because apparently, "actually showing up" gets you "priority" treatment. I wait in line. I guess priority treatment means being met with an incredulous "well, did someone call you?" Nope, the script is STILL NOT FILLED. I have to get back into the "drop off" line. Finally, I speak to the person who answered the phone previously. To her credit, she was kind to me but still explained that she "looked all over" for the (TWO!) faxes and couldn't find them. I mean, what, how many places could there be for the two faxes to hide? I explained that there should have been a call. Oh, she says, but it wasn't called in until 6pm. Well, the doctor's office confirmed that they called well before that and even so, it was now 45 minutes later with the script still unfilled! Now, I have to wait for it to be filled and they promise to expedite the process. I've been very polite throughout and wait patiently. They do get it filled quickly (for them, although 15 minutes was the maximum it ever took in my old pharmacy). But, before I can leave, the pharmacist "wants to talk to me". I thought I would weep. I waited again, for him to come out. He finally comes out, looking put out. "Yes?" he says, with some annoyance. I'm beside myself. "I was told YOU wanted to talk to ME" I said. "Oh" he says and proceeds to tell me the NAME OF THE MEDICATION and ask me if I had any questions. I still cannot believe it. I had to wait for him to come out and tell me the name of the medication? And, to add insult to injury, HE looks annoyed about it?
Now, we're going through the whole thing again with a new script for three more days of the medication. We called today so they can put in the request to the doctor's office for the refill (which is how CVS wants it done). We call to check to be sure the script is filled before we go stand in line again. "Oh no," they say "we faxed your doctor, he just never got back to us". Really? This is a very conscientious doctor so we call his assistant. "Well," she says "it literally just arrived, I'm faxing it back now." CVS can't find it. Around we go again. Prescriptions are being transferred as I type this.
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