Today I visited the Longs Drugs in the Montclair district of Oakland, CA. This was my first and only visit to the pharmacy at Longs since moving here in June. My visit was to pick up a prescription for my pet, however I decided to do a bit of comparison shopping first. I stopped at Rite-Aid to check their price for the same prescription and found that it was quoted at nearly $6 less ($17 versus $23) than Longs. I went to Longs and asked a very simple question, "Do you match prices with Rite-Aid?" The young lady at the counter looked at me as though I had six heads growing out of my neck and simply stated, "I don't think so, why?" I told her that Rite-Aid quoted a price less than Longs and asked her if she could find out. She turned around and YELLED across the pharmacy, "DO WE MATCH PRICES WITH RITE-AID?" The answer of course was no, so I asked her if I should take a copy of the prescription with me. "Well where is it?" I told her it was already filled and waiting for me to pick up there. She told me to have Rite-Aid to call them to transfer the prescription. I said thank you and left, but not quickly enough because as I was walking away, I heard her emit the dreaded "Pffft" as though someone had let the air out of her. I don't believe that my questions was invalid at all considering the state of our economy, especially since I don't have health insurance on my pet. I certainly did NOT appreciate the way I was treated at this pharmacy and certainly don't intend on EVER setting foot in there again! One visit is all it takes to scare a new customer away - I wonder what the treatment is like for the regular customers?! And just for the record, I ended up paying nearly $10 less at Rite-Aid for the same medication, quite worth the horrible service and disrespect I received from this pharmacy. read more

Would of gave this place 5 stars but the pharmacy people are somewhat horrible ,seems like there unhappy with there jobs,it's hard to be a customer somewhere they don't like your business,but as far the regular store employees there great and always there to help. read more

This place is almost always really busy, and even though the staff is slammed, I always get the time I need. I always get good information, get my questions answered by polite people. ..even though they are generally smacked. I just had a prescription rejected over an insurance issue and I left rather than take a lot of time because so many people were waiting. I called in when I got home, got right through and it took about 30 seconds to get a good explanation. I'm thrilled. Too small, but they do a great job with what they have...... read more

This review is for the pharmacy staff not the front store staff. I've been going to this pharmacy due to proximity for many years. The change in staff over the last year has just been dreadful. I've handed them prescriptions and seen the medication on the shelf behind them to be met with the phrase, "I will see if we have this". I've had to wait in lines while people who came after me were served before me. I've not once successfully had a prescription called into them that I was able to walk out with in one try. I've had my last frustrating experience there and will now be finding another pharmacy. I hope this place goes back to the customer service it had three years ago. read more

This is the worst CVS around. I've been here a few times (only when desparate). As all of the previous reviews indicate, the service here is abysmal. The pharmacist (woman) was rude, snappish and completely lacking in any knowledge outside of what was written in front of her. The staff here all seem to be angry about something - whatever it is, needs to be fixed. People come to drug stores to get well, not to be antagonized. If you need a prescription filled, go to Montclair Pharmacy down the street. It is small and family-owned. The service is outstanding (fast, reliable and friendly). Why even go to CVS when Montclair Pharmacy is around? I had my prescriptions transferred over to them from CVS immediately. I just received my prescription after a few moments of waiting - the quality of the prescriptions at Montclair Pharm is far superior to CVS. The pills I received from CVS was powdery, broken and disintegrated. Montclair Pharm? Whole, clean and pristine! Definitely the better choice. read more

They allow lines to grow to 20 plus minutes at the pharmacy and avert their eyes rather than address the issue with another cashier. New staff appears to receive no training. No sense of the customer being right. read more

My go to pharmacy/drug store. They're not a huge store, but when I go there looking for a certain item i'm sure they'll have, they have it. I can go in and out with stuff i need. The staff is always pretty nice too. read more

Very small doesn't always have what im looking for.

Pretty standard local drugstore. It's a bit small but seems to have whatever I need when I go. Pharmacists are pleasant, but takes a while to get prescriptions (drop offs usually take about 1-2 hours to fill and call in usually 1-2 days). read more

This store is expensive and the line at the pharmacy is very long. It takes a long time to get a prescription. They need more pharmacists. It is depressing to stand there waiting in line while they play easy listening music and you are surrounded by decrepit people filling prescriptions. The pharmacists are very nice though. That is why I am giving it 2 stars rather than 1 star. read more

WORST PHARMACY EVER! A pharmacy is the last stop before someone who is in pain or suffering gets their relief. Pharmacists try to lobby that they are more than pill jockeys but a vending machine would be more empathetic and effective than this CVS Pharmacy. My wife's doctor called in a Rx yesterday. I called today at 7pm to see if the right prescription was sent in and they had me on hold for over 20 minutes!! I drove to the pharmacy WHILE STILL ON HOLD and watched as all 3 staff people couldn't be bothered to answer the phone. I finally hung up when I reached the counter. When she looked up the prescription it wasn't ready... almost 2 days had passed and it wasn't ready!?!? Then she told me they didn't have the med. She then tried passing the blame on me, asking me if I called the night before to see if the prescription was filled. I told her I spent the past 30 minutes on hold, and after some other words, she had the pharmacy tech look at the stock. Guess what they found.... a HUGE bottle of the med!! Yeah, she LIED THAT THEY WERE OUT OF THE MEDICATION! They don't care to answer the phone, they don't care to fill a medication, they LIE when they don't care to fill a med, then they act as if they're entitled to get paid to do nothing! read more

Terrible pharmacy. They will never have your prescription ready and don't even think about calling to speak to someone. Last time I tried that I was told there was one call ahead of me then left on hold for over 10 minutes, when I called back I was belittled by the pharmacist I finally got through to. Save yourself a headache and go literally anywhere else. read more

I think they're great and very helpful. They go out of their way to get you the prescriptions you need, especially when you are picking-up for someone else! Very difficult at other places, but not here. They have taken the time to give me different cost estimates for generic vs. name brand to weigh my options. They are always busy and in high-demand, but work very efficiently to get to everyone timely. They often know their customers by name. Also, by phone they are one of the fastest pick-ups. read more

This pharmacy seems to be emblematic of CVS customer service as a whole - incredibly slow, if not unresponsive altogether. The prescriptions are never ready, the staff indifferent. At times, they don't even answer the phone, and that includes for physicians calling in scrips. When I called the CVS district office to complain, it took me four times to get through to a district manager, who said that this location is chronically understaffed, that they should in any case answer the phone. She promised she'd talk with them and then report back to me. That was more than a month ago, and I haven't heard from her yet! Even the RiteAid across the street is better. Better yet, try Wellspring Pharmacy in Piedmont: they deliver! read more

Came in for thank you cards I ran into Adrianna she went beyond her way to find me cards ... She was very professional also very helpful ... Thank you Adrianna... read more

It's hard to claim the title as the worst cvs ever, but this one does it! It's tiny and the pharmacy almost never fills any prescriptions on time, loses prescriptions, and has terrible customer service. read more

In the past year or so, especially after Tim Loo retired,, the pharmacy has become terrible. Medication not ready when it is promised,, and i have had occasions when it was ordered that it was not filled until I came to pick it up, at the promised time. Were they concerned that I might not show? I will change pharmacies. This a.m. an RX was called in from Alta Bates. Wife heard it placed. You guessed it--the pharmacist or whomever answers the phone claimed they had never received the call! AVOID THIS PHARMACY AT ALL COSTS!!! read more

The CVS on 2000 Mtn Blvd is still bad. But I don't want its ineptness to taint another CVS, the one on Redwood Rd. That CVS is excellent. They are smarter than the average and very accommodating. And they go that extra mile to ensure my meds needs are kept current. This branch of CVS, the one of Redwood Road in Oakland, is recommended. read more

Tried to buy some Tylenol there today. NOT ONE PERSON in sight to check out. I called out, asking for help, NO ONE ANSWERED. I wanted to (and should have) just walked out with the pills but I don't operate that way. Montclair really needs a good pharmacy. This one only carries its own brand name. Can't find mainstream products there any more read more

This staff is discourteous and has made pick-ups exceedingly difficult on multiple attempts. Go elsewhere unless you want to deal with extraneous hassles. read more

Seriously the most friendly, helpful CVS I've ever visited. Upon entering, I was greeted by both the cashier and the manager, the latter of whom asked if he could assist me in any way. Although I didn't need his help at the time, the cashier later came out from behind the counter to assist me. Additionally, the store was the cleanest CVS I've ever visited. Honestly, the only thing that didn't make this store perfect was that it is rather small and, consequently, has a limited inventory. Otherwise, it's fantastic! read more

Very small store and long wait for pharmacy. Better to go to Rite Aid across the street--bigger store and longer hours.

Horrible Horrible service! Incompetent and frustrating. I've had the same Rx same insurance and same copay cards on file for 3 years but this pharmacy continues to screw my simple order..Month after Month after Month! read more

The complete re-model of the store has made it a premium place. It is now twice the size and very organized. Staff are very helpful as one locates where things are now. read more

All out best customer service in the area,I go in get greeted and helped right away.i feel very welcomed everytime I come in.