Permit was friendly and helpful. This is the only CVS to actually pickup and answer phone vs all other locations forcing you ti leave voicemail and then call back later. Rx was able to fill medication have ready right away. They were kind asking questions to ensure I was aware insurance did not cover snd provided price. Highly recommend this location. Pickup was simple and fast service. read more

I will not return to this CVS location. What happened during my visit was unacceptable, and I have now formally reported the incident to CVS corporate. Earlier this summer, CVS placed approximately $20 from a return onto a CVS gift card because the money could not be returned to my original Apple Pay/Cash App payment method. During my recent visit, I knew I still had a few dollars remaining on that card. At the register, the cashier immediately told me the card had a zero balance. After I searched through my wallet and found the physical gift card, a supervisor came over and confirmed that I was correct -- there was still money on it. Then the situation became worse. The supervisor specifically asked me to hand him the gift card. I handed it directly to him. The transaction later had to be restarted, and when they needed the card again, I explained that the supervisor had taken it and never returned it. Instead of immediately checking what happened, I was treated as though I had misplaced it myself. I searched my pockets, wallet, the counter, floor, and around the register while my personal cards and identification were spread across the counter. Eventually I told the supervisor, "Please roll the camera footage back. I handed you that card." That is now part of my formal complaint to CVS corporate. I also reported that this was not my first uncomfortable experience with these employees. Since approximately June, I have experienced what I perceive as repeated dismissive, condescending, and unnecessarily combative treatment at this location. I have also had concerns about how other Black customers from my recovery community have been treated. I am not asking anyone to simply accept my interpretation. I have asked CVS to review the surveillance footage and investigate for themselves. I also take responsibility for the fact that I eventually became angry and used profanity. I did. But that happened after repeatedly asking for assistance, searching for a card I knew I had handed directly to the supervisor, and receiving very little urgency or meaningful help. I did not threaten anyone or use racial slurs. I have now asked CVS corporate to preserve and review the surveillance footage, determine what happened to the gift card, restore the remaining balance, escalate the matter to district or regional management, and provide a meaningful resolution. The most disturbing part was not the few dollars on the card. It was being made to question myself when I knew exactly what happened, while management showed little urgency to simply verify the facts. This location is convenient for me, but after this incident and the repeated treatment I have experienced, I will not be returning. read more

Go here if you want to experience hell on earth ... ALMOST EVERYTHING is locked up...including ICE CREAM !!! It's honestly unbelievable. They are seriously understaffed too, so not only do you need a staff member to hover while you select a $7 box of ice cream bars, you first need to wait 5 minutes and then ring the buzzer again, and then wait five minutes, and then ring th-- read more

CVS Pharmacy - Locked up ice cream - Drugstores Near Me - Oakland, California

The Pharmacist, James Poon, denied my pain medication for no reason. Had switched to CVS. Was in last week and told all was ok. Just come in on your pick-up day, today September 12th. I shop at this cvs almost daily. Even a member. Well F them, they can rot in hell, the Pharmacist screwing me on a weekend with no recourse. I've had it with CVS! read more

Angie in the pharmacy is very unprofessional. Her pharmacy screwed up my prescription. No remorse or attempt to fix it, just bad attitude. Left me on hold for half hour. Finally drove down there and pharmacist rectified problem. CVS, train your people properly! read more

It's always nightmarish coming here. This is reflective of cvs corporate, not any of their employees who are doing their best! Clearly employees are treated poorly, and the hours on the cvs pharmacy are not in fact the actual hours- CVS CORPORATE DO BETTER read more

Dirty, messy, products all over the floor and prices mislabeled. Every time. They TRULY don't care. Shop ANYWHERE else. read more

CVS Pharmacy - Drugstores Near Me - Oakland, California

Let's just say horrible and bizarre experience! I moved my primary CVS to this location due to the convenience. Well, first I was stalked by the security guard as he proceeded to dance in front of me. I was picking up a new prescription and requested a pharmacist consultation and he proceeded to inform me with as little information as possible until I continuously prompted him for more. The prescription pick up was seamless, and quite pleasant but as a rating based on the numerous CVS' I patronize though-out the US, this was awful. read more

Great prices on beer and wonderful selections. Lagunitas, Pacifico, corona, Modelo, truly, white claw, coors, Miller high life, Pabst blue ribbon, Heineken, blue moon and more read more

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Even though this CVS was my closest drugstore at one time, I rarely frequented it. Maybe it's the tucked away nature of the location and the fact only one of two entrances are available. However, in times of great laziness or when I happen to be strolling past their parking lot, I would pay a visit to this location. I made use of the photo printing machine for my passport photo, half & half when I wasn't as intolerant of dairy, and a couple OTC items when I was in a pinch. read more

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Perfect location... shelves are stocked however there are something's that are locked up

They are doing their best. They have hired an alert security guard, and organized and increased their inventory. My greatest fear is that they will close forcing me to go to Safeway which is NOT safe. The jobs at these pharmacies are high-risk and poorly paid. I have three sweethearts that are always kind to me. Three large phamacies have SHUT DOWN. The lines can be frustrating. Early hours mid week are less crowed. I always look into their faces and treat them with kindness. read more

Disappointment service and lack of accountability from pharmacy reps. After CVS requested unnecessary PA to fulfill my already approved prescription, they missed the prescription deadline before insurance expired. I requested refill with plenty of time for this not to happen, but they dropped the ball big time. So instead of paying a 50 copay, CVS charged full price (over 1k). Luckily, I've a new insurance kicking in and although I may need to skip a dose or two, I will continue to receive care. If someone else was in this situation without additional coverage, this could've been devastation. Shame shame.. read more

Favorite pharmacy. The staff is super helpful and almost always provides coupons for my purchase. There is a security guard, which makes the store feel safe. It deters homeless people and rowdy customers. The pharmacy staff are swift and consistent with medication refill reminders. The pharmacist takes time to explain the medications yet the wait time is short. There's almost never a line. Best CVS in Oakland. read more

This spot has been closed! Too many people stealing things off the shelves and walking out the door. One of many stores forced to close, and the reason grocery stores now have to lock everyday use items in cages and shopping takes so much longer! read more

This place is emblematic of Oakland's deficiencies as a whole. It looks ok from the outside but the inside is another story. Products here seem to be 20% to 30% higher here than elsewhere in Oakland which is already high priced and has high sales taxes. The front counter is laid out like they're expecting to be robbed and the security guard has his face covered like he's a member of the Mexican armed forces. I don't need prescriptions or customer service but that sounds awful here judging by other reviews. This place gets one star because I found most (but not all) of what I was looking to buy recently, even though it was all quite overpriced. It gets another star for being one of the last drug stores in the area after the rest closed down. It's too bad, because Oakland deserves better (maybe). read more

My neighbor has cancer and is in a lot of pain. I went to this pharmacy to pick up her pain prescription. The line was almost out the door, and the pharmacy was seriously understaffed. I waited 1/2 hour in line, and then the guy told me he needed my neighbor's date of birth. I left my phone at home and asked him if he could dial her number and let me use their phone to call her. He said he didn't have time. I left, got her date of birth and came back a few minutes later. Then he told me the prescription had just come in. I waited 20 or more minutes, and then was told the pharmacist said she didn't have time to fill it. Now my neighbor will be in pain all night and much of tomorrow morning, thanks to their bad customer service. Here's what should have happened: The pharmacy should be adequately staffed so that people are helped in a timely manner. No one should not have to wait in line 30 minutes or more. The pharmacist should have called my neighbor as I requested, so I could get her DOB without driving away and coming back. All he had to do was look up her phone number and dial it for me. If they didn't have her Rx in the pharmacy, he should have been able to call the provider and get the prescription info. If these things had happened, they would have been able to fill her prescription and she wouldn't be in pain right now. Since they didn't fill it, he should have offered to send the Rx to another CVS in the area that's open later. Now I know why this pharmacy has such a bad rating on Yelp. Afterward I went home, looked online and tried to find a CVS that's open later. The CVS on 41st St near Piedmont Ave says it's open until 10. At 8PM I tried to call them at the number listed online: 510-658-3946. I just got a recording that said "leave a message" with no identifier or info about their location or hours. Again, this is very unprofessional customer service. read more

Parking Lot is a FreeForAll.ForSmash and Grabs. CVS does not post anything to help this horrible parking situation. People who shop at a pharmacy may be in a lotta pain. They need to get stuff. They're aren't concerned about their transportation until they find that the Parking Lot is a Pilfer Lot. Every other car gets broken into. Shame on Oakland and Shame on CVS... Your mandate is Do No Harm. Provide safe parking you crazy people!! Attention: Ryan Solis: I fill my prescriptions at your Pharmacy. I parked my rental car with Nevada plates in the City of Oakland Parking Lot which is ...Where YOUR CVS Store Entry is Located... My rental Vehicle was broken into. Random. Nothing Exposed/ Except my license plate was OUT OF STATE/ I spent all Tuesday morning cleaning Auto Glass---All day to Fix Auto Glass. Bad Day 4 Me and My Dog. *** THIS is the parking lot where YOUR Customers Park!!! *** Please put signage on YOUR Window, where you advertise Free Flu Shots / Free Covid Shots. Please Post *** YOUR Vehicle Will be Broken Into Randomly. Our Thieves Are Freely Operating Out of this Parking Lot because We are the City of Oakland & Car BreakIns R Our Specialty *** read more

CVS Pharmacy - a cartoon of a doctor talking to a patient - Drugstores Near Me - Oakland, California

Worst.Pharmacy.Ever. They have refused to recognize valid prescriptions telling me I don't understand. They keep all your medicines locked online so you cannot order manually. I have had a pharmacist yell at me for no good reason and also lie to me: He said a refill had been sent to the doctor and while I was there he finally admitted he lied. The make refills available long after your insurance says you are eligible for a refill -- Effectively they stand in the way of you getting all your insurance benefits. The staff is rude, nasty, inefficient, seemingly incompetent. Regularly claim there are no refills and tell me to call the doctor. I tried this place b/c it is closer to my new residence than my old Walgreens -- Complete train wreck. Took over 3 weeks and multiple calls. Wrongly I was told "Never received it from Walgreens" -- but Walgreens had transferred all Rx's. At first they claimed they would call Walgreens to get all my prescriptions -- Then, about week 2 they started telling me I had to call Walgreens. I told them Walgreens says you have the scripts -- Their answer was "WEll, don't know what to tell ya'". I have had Lena(sp?) yell at me and hang up on me twice on one occasion. When I called back and someone else answered, I heard Lena in the background say, "Is that Jesse? Just hang up"! It would be sort of comical if my health and well-being were not at stake. I have several doctors in the Bay Area -- but on one medication they had a phone number for a VA in the Bronx and they said they could not fix the phone number!! The hold times for calling are excessive -- In fact, right now I have been on hold for an 45 minutes merely to call in a refill. The pharmacy regularly contradicts what is shown in your online CVS account. When they make a mistake (often) they never admit and instead condescendingly say that you are not understanding (basic info). I have several medications I must take. Over the years, living in different places, I have had over 10 regular pharmacies, some great, some average. However, I have never before experienced the disrespect and incompetence I do at this particular pharmacy. I cannot wait until I have all of my prescriptions transferred back Walgreens. Yes, it is that bad! There is a glaring exception to all of the foregoing and it must be expressly mentioned. KEITH in the pharmacy is absolutely wonderful -- kind, patient, competent, incredibly efficient and reliable. By the grace of the universe I had the good fortune and pleasure of Keith's assistance during my two most recent calls to this CVS. If everyone working in this pharmacy worked like Keith, it would be Best.Pharmacy.Ever. If 50% of the people there worked like Keith I would keep going there. If 25% of the people worked like Keith I would keep going there. If I could work with Keith and only Keith, I would keep going there. I'm moving all my scripts back to Walgreens on 3rd Ave. and E. 18th. For many years they were absolutely fabulous. They too have been hit by the national pharmacy crisis, yet they are still very good (as I now know having tried this CVS). And, there is a drive-up window so you can sit in your car as you wait to be served. This place is not close to my new residence, but it definitely is worth the drive. I think you get the picture. read more

5 STARS go to the staff at this CVS for staying positive and friendly despite what they have to deal with. A customer was being very mean and disrespectful to an employee for not having something she wanted in stock. The employee was so kind and patient the whole time. Later, when being rung up, she then complained about not getting her .42 off her purchase with a coupon she thought she had. Again, the employee patiently heard her out. I'm not sure why people think they can treat other people this way-she was rude and mean and he was kind and patient. Kudos to all of the employees at this CVS location for always being very friendly, knowledgeable and helpful. The security guard is also very pleasant. read more

This is a great place to get a vaccine - they've got all kinds and they're well set up for it. It's pretty quiet, parking is paid only (so come ready for that), and there's often a bit of a wait to pick up prescriptions or sign in for a vaccine because it's near an assisted living place and a lot of the residents pick up their prescriptions here. Be patient with them. In any case the staff and pharmacists here are friendly and it's generally a convenient spot, so this is my drugstore of choice. read more

Three people in line at pharmacy at 1:30, with several people behind the counter. "Sorry, we close for lunch until 2:00 pm." Supervisors didn't seem to care either. Trying to pick up Paxlovid for a friend with Covid. VERY poor (non-existent) customer service. No wonder their stores are closing. read more

1) it's no longer possible to talk to a living person. You can 'go on line', make an account, ask through there if your prescription is ready 2) if CVS is out of your medicine no one will tell you. You wait one or two days and actually go to the store and ask: 'oh we're out of that. We don't know when we'll ever get more.' Service is terrible! read more

This CVS pharmacy refused to honor a couple from GoodRX. I take Adderall for ADHD, and my doctor ordered a prescription from this pharmacy in late February. The pharmacy was unable to fill the prescription for at least a week. Because I was laid off from my job, my medical insurance coverage ended on March 1. So because my coverage had expired I could not get the medication covered, even though it was ordered while I still had coverage. The out-of-pocket price was about $120. I was able to find a CVS coupon on GoodRX for $50 dollars. But I was told that this SPECIFIC CVS does not accept coupons for controlled substances. I can't imagine what kind of scam they are hoping to prevent, but it's cruel to charge me more; this was a legit prescription from a psychiatrist. To resolve the issue, I needed to contact my old psychiatrist even though I'm no longer covered under his network and ask him to send the same prescription to the CVS in Alameda, where they will accept my coupon. ---- I also want to add that this CVS is understaffed. The lines are extremely long. All the toothpastes are behind locked shelves. I pressed the "help" button and waited for several minutes and nobdy came to help me. I WAS UNABLE TO BUY TOOTHPASTE AT THIS CVS. Brick-and-mortar businesses complain about people buying everything online but they are giving worse and worse customer service. They lock everything up so nothing gets stolen, but they lose customers like me. I know of 3 CVSs in the area that have closed. I will never buy anything from this CVS again, in fact, I shoplifted some sunglasses on the way out. --- I once met the regional manager for CVS. HIs name is Oliver. He was a nice guy. He complained about shoplifting and said if it were up to him the security guards would be allowed to use force against shoplifters. As it stands now, he says that security guards at CVS stores are only there as a deterrent; they are literally not allowed to stop people for shoplifting. So I encourage everybody to steal as much stuff from CVS as possible. If they're not going to make any effort to maintain a decent customer experience in changing times, I say to hell with them. read more

I go here frequently and most of the staff has been friendly and helpful for me. I'm not expecting 7-star-hotel treatment, but everyone does their jobs. It's a convenient place to buy stuff later in the evening. They don't always have everything, but again, make sure you have the right expectations for a small chain pharmacy. Make sure you join CVS Extracare (the free membership, not the paid one). I seem to be getting frequent discounts. Downloading the app makes it easy to access those discounts. read more

This review is for Keith in the pharmacy. He rocks. Efficient, pleasant and professional. The store itself is fine, not the mess that other reviewers have claimed, and the team here is more invested than the Broadway and 30th crew was. I certainly don't blame CVS for the alleged breakins in the parking lot. read more

Hands down the most hostile, unprofessional pharmacy staff I've ever encountered. -Extremely rude in person and on the phone; they act like refilling your prescription is an inconvenience -Consistently 3-6 people just hanging around instead of helping the 5+ people waiting in line -Meds are never ready, even when they send you calls and emails saying they're ready -Completely incompetent at transferring prescriptions between pharmacies. I've had multiple meds delayed for months because they claimed to have transferred to another pharmacy, then ghosted that pharmacy when they tried to follow up read more

Thanks to CVS trying to play Dr. and pharmacist. After having surgery on my rotator cuff and major repair to my arm. I got to spend another 8 days in pure pain. And again I say I had two things against me the first is that I'm black and the second is my zip code. Any one who lives in what I call a black zip code area in Oakland gets crapped by CVS. It's better if you find a little mom and pop pharmacy. And I'm really tired of hearing you don't have certain pain medication. When the streets have it. How is it possible that drug dealers have pain medication and you don't ? But you have pain medication for white peoples. What kind of crap is that. So we must decide if we want the pharmacist to be your doctor or your pharmacist? So black peoples be on guard. And I'm an elder as if that makes a difference. This doesn't get a star at all. read more

Everyone who works in the pharmacy is SO RUDE and either ignored me or spoke to me like I was stupid. I needed a bit of explanation on what they needed from me to get the correct insurance info. Avoid this pharmacy if you can. I have MediCal so I have no choice. All the CVS's in Oakland are terrible this is by far the worst. read more

This store is the worst. The store is a mess with piles of junk at the unstaffed registers and the one staffed register. Shelves are sparsely stocked. It is dirty. The outdoor garbage cans are overflowing and the sidewalks are filthy. The check out lines are always long. The "security guard" has his head buried in his phone. The management clearly has no respect for its employees or customers. Who would want to work in that environment? I shop there only because it is convenient and my insurance requires me to go to CVS. I have had decent experiences at the pharmacy, once I get to the head of the line of ten people waiting for their prescriptions. The store is a disgrace. read more

CVS is such a big disappointment! Their answering service is such an inconvenience to all the people wanting to reach or call the store!!! There is a very long wait and no one answers after a long long wait and no one ever will answer until you get tired waiting and no one ever gets help! What a great disappointment so if you're sick and needs help you'll just drop dead!!!! read more

Terrible location for your medication. I called in the morning and was told my medication WAS in stock and it would be done before lunch. (Mind you this is a VERY important medication that is needed every day for prevention). When I finally stopped by, I was told that my medication was not in stock and that I could have the amount needed for the DAY but I have to wait a week im order to receive the next batch. I use to go to the Broadway location which was AMAZING but unfortunately they closed and I have no choice but to go to this one because it's closest to home and I cannot transport via car. So if you want your medication same-day and want to make sure staff is going to double check that your medication is truly in-stock PLEASE go find another location. (Staff was sweet, but this issue was very annoying) read more

This is a review for the photo services and customer service (I did not use pharmacy). About a month ago I ordered prints online and picked them up and they were so bad I couldn't use them (was going to give them as a gift to my husband's grandma). Unfortunately I didn't manage to return them like I planned. Then today I (stupidly, given prior experience) went in to get passport photos for me and my daughter. The quality was terrible and we both looked awful. I was not allowed to see the options to choose the best shot, and the quality itself was really bad, like it wasn't properly lined up. When I mentioned this the worker said yeah, a phone is much better than the camera they use. He offered to retake with my phone but would have charged me again! It cost me $37 for 2 sets of 2 photos!! Claiming that they passed for passport photos, he refused to let me retake or just not get them. Very bad customer service and quality. Go somewhere else!! read more

WOW, I am so impressive to have the excellent service by ALLA at the casher. I have received services twice from her recently and she is very proactive and friendly with a smiling face. When I used coupons, she is helpful and willing to adjust the prices well. It makes me to buy more stuffs with good deals at this location CVS. The pharmacy staffs and Lena are super awesome and Ryan, a manager is always busy to help proactively. *** One tip- do not leave any belongings inside car to avoid a car window broken at the parking lot. read more

Every parking spot is a pay per park spot. Even if you need just to pick up a prescription, expect to add time or money to your visit because you need to get a parking ticket, or park a mile away for free. & the pharmacy staff is pretty rude, I am sure you have heard it from other people writing reviews. There is a female pharmacist who has something up her you-know-what and is anything but polite on the phone. Thats it. Don't come here expecting to have a good experience. read more

The level of iimcompetence is very high in this cvs. I ordered my 90 day insulin 2 weeks ago. I talked to the pharmacist myself. He failed to process it. How did I know? No update of my order after 10 days. I called for the status and there was none. I ordered again. No update after 4 days. Found out my insurance need paperwork. Called my doctor and no calls about paperwork. CVS said they called my doctor. I'll transfer my orders to different cvs. To bad my insurance will not cover walgreens. Walgreens pharmacist are the best. CVS has a tradition of failure . read more

Worst pharmacy ever. The men talk are so condesending and just look at you while making rude assumptions of your knowledge of your prescriptions. I had to send my son to get my prescriptions and KEITH told him that his mom must have sent him to the wrong store! They will blame any unfilled prescriptions on your doctor when they are not filled and there are refills left. If they have to contact them when you dont have any refills left, they will lie and say they did their part but your foctor is the problem. Only the younger women are nice but there is a tall older one who will actually roll her eyes at you, for no reason! I have filed complaints with their head office, who apologizes but when you go back in, more attitude. I transferred there since they are near my job. Bad mistake .. transferring out of i can ever get my latest refills. They claim they have not been filled or too early to refill but online they show online as ready. When you call the manager, they all of a sudden find them! Horrible horrible rude customer service and i am a nice person! read more

Worst CVS Ive ever been in! Totally empty shelves in Cosmetics Dept . Also no one around to open up locked items in other areas

Friendly Staff Clean But often out of stock I have often left because they didn't have some basic items. Poor management at stocking. read more

I went in to buy my monthly purchase of toiletries and accidentally deleted the discount coupon I get emailed and the store manager Mr Solis was gracious to honor it - no push back, smiled and said he'd take care of me. That's why I always shop here, fast , easy, and friendly service read more