I used the CVS pharmacy in Montrose rarely in the past. However, I've been getting some medications from them regularly for the last 3 months. I have never had an issue with them until 3/22/22 that I called them early in the morning. I was simply calling to ask for the status of my medications. It happened that I was actually talking to Annie Aslanian, the pharmacy manager. She explained that my insurance did not allow refill of 30 days of one of my medications. Instead, they were allowing for a refill of 90 days. As I was asking for more clarification, I heard she was also saying the insurance did not allow "refund" ... when I asked her what she meant by "refund", all of a sudden, her tone changed and she said that she didn't say "refund". I told her to change her tone, but she continued talking to me with the same tone. Then, I told her that her tone was so aggressive. Instead of apologizing or at least changing her tone, she talked back to me and said that I was being aggressive to her. When I asked her to provide her last name, she refused. I told her that I need to talk to her manager. In a much more aggressive tone, she said that she was the pharmacy manager. Then, I asked to talk to her superior, she said that if I had any problems, I could go to the pharmacy and talk to her.
I have never seen such an unprofessional behavior in a pharmacy. It is worth to mention that if the pharmacy manger allows her to talk aggressively, she sets the tone for the other staff working at the pharmacy ...
Right after my call with Annie, I went to the store to talk to the store manager. I was informed that he would be in the store in about an hour. Before leaving, I went to the pharmacy and told Annie that I was the patient talking to her on the phone a few minutes ago and the fact that she was talking with a very aggressive tone and she was the manager of the pharmacy was just SHAMEFUL. I informed her that I would talk to Don about her aggressive tone over the phone with me. However, she felt extremely confident and started to waive the back of her hand to me meaning to go away ...
After coming back home, as I was waiting to call the store manager, I called CVS customer relations at 800-746-7287 and reported the incident to Alex, a nice representative. He informed me that the district leader would call me within 48 hours ...
Later, when I got the chance to talk to Don, the store manager, he said that he would talk to her and that her behavior is not a reflection of his store. I also talked to the district leader, Steve ... Both Don and Steve accepted that Annie's behavior was unprofessional and apologized for the incident. However, I mentioned to both of them, Montrose is a nice community and we do not need people like Annie with aggressive attitude ...
I am writing this review today because I saw similar reviews about Annie's unprofessional behavior at the CVS pharmacy in Montrose in the past. If despite previous reviews about her unprofessionalism, she still continues to stay arrogant and talk to patients in an unpleasant way, I can understand now why she felt extremely confident on 03/22/22 and ok with the fact that I was going to talk to Don about my incident with her over the phone ...
Thus, I am directing this review to Don, the store manager, and Steve, the district leader, that until a CONSTRUCIVE ACTION is not taken about Annie Aslanian's unprofessional behavior, more patients will be the target of her unpleasant and aggressive tone and they both will be the responsible parties because all they did was to apologize for the incident in my case so far ... It is time for an ACTION ... Montrose community deserves a NICE and PROFESSIONAL pharmacy manager, NOT someone like Annie Aslanian ... read more