Dear Chanel 7 Los Angeles Investigative News For last 3 Weeks The CVS Pharmacy located at 2037 Verdugo Blvd Montrose, CA 91020 has not been able to deliver The Order For BD Nano 4 mm Pen Needles to be used for injection with Insulin Pen. This has been going on a daily basis that unfortunately the order was not delivered and hopefully tomorrow was deliverd by staff as called the Store @ (818) 248-8018 and talked to 1- Brave, 2- on 07312025 Talked to Rima 3- on 08012025 @ 1128 Talked to Gary 4- on 08032025 @ 1452 Talked to Hanine Again same response tomorrow Night it may come in and few times prior to the kept records and always the idiotic offer that let me check to see if other stores have it so you can go get it = I told them as a part of service to get it from the other store and to deliver it to me for free = ... obviously prior to this it was to deal with the OPUM of 2200 Foothill Blvd La Canada Flintridge, CA 91011 another Part of the Shit Show Of An Expensively Overpriced Paid Out Of Pocket of LA Care = I highly Value And Greatly Appreciate Your Utmost Professional Investigation In order to find the reason for this simplistic matter that was never an issue when I had my insurance with Kaiser. read more

People love to gripe about big-name pharmacies, but I just had an experience worth sharing. I couldn't refill my mom's prescription through the app, so I called the pharmacy. After listening to the usual recording, I was asked to leave a message, and someone would call me back within an hour. I thought, 'Why not?' I left a message with all the details, and to my surprise, within the hour, a tech pharmacist called back! Not only did they listen to my message, but they also took care of the refill. Did that just happen?? Yep, it sure did! Normally, I'm used to having to chase things down in the medical world because, let's face it, folks are overworked and underpaid. So imagine my shock when CVS pharmacy made it easy--no extra phone calls or visits needed. Thank you, CVS! read more

CVS Minute Clinic in Montrose was dirty, rude staff and unprofessional. Dr. Johnathan Tran and assistant need customer service training. Where do they find these people? Cleanliness was substandard. Avoid at all cost. Do yourself a favor and go somewhere else. I made the appointment the previous day and it ended up being a total waste of time. CVS has lost my business because of this experience. There is plenty of competition. read more

CVS Pharmacy - Unprofessional Staff - Drugstores Near Me - Montrose, California

Great pharmacy to go to for our needs and it's 24 hours. I had come today and there was a problem with an online order. The manager Richard went above and beyond to resolve the issue so I can get the order resolved. We had a return issue and he issued an online credit gift card. Then he allowed me to repurchase the item with the gift card. He handled everything with great patience and knowledge. read more

I am a long time customer of CVS but this location has always been a problem. I used to live in Valencia and had great experience with them. Had to support my mom in ARTESIA for 6 months, great service there. This location - every time my wife or I try to get pain meds filled it's an ordeal. Same doctor send to Valencia or ARTESIA and it's filled same day. This location always has one excuse after another. I'm switching to Marsh where they care. read more

Rude, rude, rude! Regarding the Rx. Don't ask a question. They act like you're not their customer and you're putting them out.

Absolutely the worst pharmacy. They have no empathy or interest in customer service. Constant lines. Rarely answer the phones. Terrible, frustrating and confusing experience for my 86 year old mom and 95 year old father who were treated wonderfully at the La Cañada location until it was closed and they were directed to this one. I tried several times to get help for them and am left with annoyance and frustration at the complete lack of effort to help. read more

Ordered my photos on the app. Got my email stating it was ready. Had an order number. Went into the store met by a staff member who could care less to look for my order!! She checked for maybe five minutes and said order it again. Sorry. Ummm. She didn't bother. I will go elsewhere read more

I made an appointment for this location to complete my annual wellness check-up for discounted health insurance premiums. The scheduling was easy and the check-in was done at a self service kiosk outside the clinicians room near the pharmacy. I had zero wait time. CVS self service scheduling is great. The CVS clinician who assisted me was Jonathan. He was very cordial and attentive. He even accommodated a last minute request for me . Thumbs up to you Jonathan! Great service sir ! read more

this cvs pharmacy in montrose is worse when I call this number,how many times it takes 45mins or more,

Always a long line, can't talk to a live person on the phone. They totally drop the ball on ordering prescriptions. I could go on. Will NEVER patronize this pharmacy again! read more

We should have better choices in this area. They frequently make mistakes and I'm still trying to get another medication transferred there from 7 months ago. I'm thinking it's good that they messed that up! read more

Friendly staff Good customer service Efficient Easy to renew meds Easy to get vaccinations read more

If you need your medication on time.... forget it. Please transfer your medication to another pharmacy

I had to be admitted to the hospital and stay overnight because the pharmacy never answered the hospital's call. Then the call disconnected twice, 5:00-6:30 PM, when I tried calling. Completely unacceptable: run don't walk, they drop the ball when you need them most. read more

I've never given a bad review - I hesitated at first but I have to say, this CVS pharmacy is HORRIBLE! I've never once had my prescription filled on time, correctly, etc. There is ALWAYS a problem...they don't have it, they didn't fill it, they can't find my account, they keep telling me it's expired when it's not, etc. The staff is rude, lazy & not helpful at all. If you can go anywhere else - do that. read more

Amazing customer service with family friendly care. Dr. Nora Elmajian always goes above and beyond to handle each patient with attention and compassion. With so many options for pharmacies, my family trusts Dr. Elmajian with honest, respectable, and knowledgeable expertise. This pharmacy is the best in the whole greater Los Angeles area because of the way it is consistently managed. Thank you for being there for me and my family read more

As far as i am concerned the CVS pharmacy in Montrose is a jewel in the crown of CVS drug stores. First of all they are open 24 hours! And what do you know is open 24 hours? When i asked if i needed a prescription filled at 3am, could this CVS fill it? i was told...yes...we are open 24 hours. You have to admit that this is special. Years ago many places were open 24 hours: restaurants, drug stores, grocery stores. Now it just doesn't happen. But yes it does here. So i have used the services here in Montrose for receiving my 3rd inoculation for COVID as well as for a flu shot. Of late this CVS unit has undergone a major refurb and it looks cool, calm and inviting. The pricing on most items is at the high end: as in regular grocery items, canned and bottle drinks and bagged snacks. But at least they are here when and if you get a craving for a nosh. Heretofore i have used the Pharmacy only and the service has been personal and informative. We are living in the midst of a Pandemic and all the information we can receive is helpful and needed. Whereas most of my prescriptions are filled at Costco, you have to admit that the big C is a trial to navigate. Here it is a lot less busy and the staff has a lot more time to attend to your wants and needs and more to the point...questions. I will without a doubt use this CVS as a second choice Pharmacy though my experiences here might indeed move it to the top. Thanks, CVS Montrose for being there when i need you and going beoond that and doing it with a personal point of view. I definitely will be back. Cheers! read more

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THIS CVS STORE HAS LOST A LONG TIME CUSTOMER =============================== Here is my letter to their management after an complaint and survey. Mr. Duldulao, I gave your store every opportunity to help me yet they did not. Your store and company lost a loyal customer. Your customer service is not acceptable. Save the hellos when people walk in. Actually take the time to find out why you don't have products listed on your shelves and call your customers back when they make contact with two managers. You are failing. read more

Drove here from Walgreens (Foothill) to have my passport photo taken. CVS was about to close when I called, I was really desperate and hoping they can take me in. Fortunately, Carlos was there, he helped me. I was in and out within 10mins. Mission accomplished! Thank you for your excellent service and going above and beyond. read more

Worst experience. Prepaid for photos to wait 25 minutes in line because they only have one cashier to check people out to cashiers standing in the back having personal conversation and one cashier at self check out. By the time I get to the front and hand me my order I walk to the car and realize I'm missing eight poster size photos so when I walk back in, they never printed and they will Reset the printer right now but its about an hour to an hour and a half wait ...Return home come back three hours later only to find that briefly after I walked out of the store Their printer has frozen and no pictures are printing. They are not calling anybody to let them know people are just showing up and being told on the spot they are not giving any credit nor are they giving any apologies or estimated time of when the printer will be working again. Every everyone seemed lackadaisical in the entire process and truly did not care. Their pharmacy has been terrible for quite some time now and i stop sending prescriptions there because it's just a joke but now photos and one register open while everybody must self check out definitely a place I will not be returning read more

The lady Pharmacist I just spoke to is rude. I was just asking why I got a text that my pravastatin is only refillable in October when the last time they filled it was in April and she quickly blame it on m saying it's because I ordered it twice and I told her I don't know what she's talking about. Then she realized that the mistake was on their side and said rudely that they will just fill it and just hung up on me and I wasn't even able to say anything. This people got to have seminar in public relations. I have no other choice since this is the only pharmacy nearby . read more

Another terrible experience at CVS. Sigh. Our insurance companies dictate who we can use and there is no motivation for them to provide anything other than marginal service at best. read more

I called to fill my prescription on 10/2/20, was told it will be ready on 10/3/20, went on 10/4/20 and they said they don't have their delivery yet. This is the second time it has happened. Their pharmacy people are impatient and say anything to rush and get off the phone. They are good at LYING. WHEN YOU CALL, MAKE SURE TO GET THEIR NAME SO AT LEAST YOU CAN HOLD SOMEONE RESPONSIBLE. I am sick of their very poor service. read more

The pharmacy in the Montrose CVS is definitely super, & a cut above the rest (that includes private pharmacies). I used to get my medication from a private pharmacy in S. Pasadena, where I totally loved the staff & service, so when logistics made me change my pharmacy to a CVS system, I was not happy because I had bad experience with the CVS pharmacy on Chevy Chase. I was so lucky to choose this location, because their service is excellent!! There is a very positive vibe from the pharmacists to the staff, someone is creating magic there... I was hesitant to write this review because I don't want them to get busier, but we have to give credit where credit is due. Thank you ALL for making our experience much more pleasant, showing compassion & rendering the best service possible read more

Half the time when the doctor sends in a prescription they are "out of stock" and cannot even say when they will be receiving the medication. It takes you forever to get through their phone system, and when you finally do get someone, they either can't give you any information or put you on hold forever until you hang up. I never used to have any problems getting my medications here, and liked it for the 24 hour service, but this is 2 months in a row I am having this problem! read more

I have been getting prescriptions at this cvs for years and I have never had a bad experience. The staff has always been helpful and are always friendly. The pharmacist are available for questions and really try to help. They even offered ways to help me save a bit w my prescriptions. The other day I arrived and their was a line of about 20 people waiting for prescriptions. I was sure it was going to be a long wait. Right away they called for another customer service person to come help. And then they called for another one. I was helped working 5 mins. They were efficient without rushing. Enjoy shopping at this CVS location. read more

Really rude employees and on numerous occasions they have lost my photo orders. I have waited for about 20-30 minutes on them trying to find my order and they didn't answer my questions clearly enough. read more

The pharmacy has been the absolute best to me for years! I unfortunately take alot of meds after receiving a kidney transplant and the pharmacy team is always absolutely great and doing everything to accommodate my needs. read more

I love this location few of the managers are very polite and friendly always there to help me the only downfall is there is a gentleman that works here with glasses everytime I walk in he follows me around and try's to see if I'm going to steal something I wish company can get rid of him the only reason I'm giving this place the stars is because of the pharmacy the couple of people that I mentioned that work here need to be let go read more

I recently visited the CVS minute clinic and got my vaccine. I scheduled my appointment online a day prior and the whole process was very easy. The LVN Joshua was very professional and he made my visit go smoothly. Will definitely get my booster vaccine there as well. read more

So there's this lady who works the check out in the mornings for the store (not pharmacy). She's got to be the RUDEST person. She acts as if you've ruined her day by getting into line,and God Forbid you ask her a question!!! She reminds me of a cranky old white lady who can't wait to get off work so she can drink two bottles of wine. Seriously. Most everyone on the floor is nice. The other people who work the register are really nice. Sucks going in and seeing her at the register cuz I know I'm not going to leave without catching an attitude from her. You know, it doesn't cost anything to be nice. I'm hoping to find another 24 hr pharmacy so I can come after a long night at work, pick up my prescriptions, and do some retail therapy without dealing with someone who's either racist or having a bad life. read more

The rudest pharmacy I've ever been too. In the span of being here for one pick up I watched three people storm away because of how rude everyone is. It's not just one pharmacist. Over half of them are rude. One lady tech picked up the phone was rude as fuck, said they will fill my script if I was physically there. Showed up and that didn't change much. Bitchy to say the least. Watch one pharmacist just walk away mid conversation from two different patients. One patient stormed off. The another asked for someone to help them because the same pharmacist just left them. They stood at the window alone for 20 minutes!! Being ignored!! Spoke to another tech was told they will call my name in ten when they fill me script. No one ever called me so it was over ten, eventually I went up to ask for help because I stood there like chump. Got it and there was very a large price difference versus what my original pharmacist (different location) told me and the lady was very dismissive and told me to talk to a pharmacist if I had an issue. She did not even direct me. Just was like bye bitch. Very confusing and I wander around to a different window, assuming someone will help me. Pharmacist did end up coming and she cleared up that it was cheaper for sure if I get the bulk. Got another pharmacist to take over and she just walked away... okaaayy?? Like nothing, not a single word to me, just told the pharmacist to fill it and walked away? Like were you guys raise in a swamp without people. Had to explain my whole situation again and check for bill price of filling it or month to month. Told the other pharmacist to handle it. Then the Original tech who picked up the call decides it's a great idea to scream out loud for me and ask why I changing for the full supply in front of everyone. What's wrong with this site. That's four problematic people that I've dealt with, took an hour when I was told it will take ten minutes. I should have noticed the low ratings as an issue. Never had an issue in my life with a pharmacist. Most people that know me know I don't particularly care since I've done my fair share of service industry work and it's thankless job. But goddamn why work with people who are ill if you hate people. One chick was dealing with pregnancy issues and asking for drugs...... and they. just. fucken. left. her.... They don't have an one person issue, they need to just throw the whole team out and into training again. Get the fuck out of this profession if you can't be compassionate to people who are struggling with their health or a loved ones' health. I know some customers are rude. Didn't see a single one start being rude. So I don't get it. Like my issue was minor but had I been sick, critical, or dealing with issues for a loved one. I would have gone full Karen. I've never gone Karen, but I definitely fantasized it. But I didn't, just got my stuff and left like a normal person because everyone is have hard time and in their case giving people a hard time. But watching this team of 8 people. I never seen such a large incompetent group of people who seem to hate each other, the patients, and themselves. I get a toxic work environment vibe too. Ya'll need to rethink your life or get Jesus (I'm not even religious) but if it gives you a soul I'm all for it. I lovvvveee my cvs pharmacy where I'm located at. Everyone is so nice and some are hilarious too. This place makes me want to burn my own eyes out watching how miserable they are and to others. read more

Tried 3 separate times to buy Advil and electric toothbrush heads. They are locked in a case and there's no one available to help. After waiting 10-15min I leave. read more

I used the CVS pharmacy in Montrose rarely in the past. However, I've been getting some medications from them regularly for the last 3 months. I have never had an issue with them until 3/22/22 that I called them early in the morning. I was simply calling to ask for the status of my medications. It happened that I was actually talking to Annie Aslanian, the pharmacy manager. She explained that my insurance did not allow refill of 30 days of one of my medications. Instead, they were allowing for a refill of 90 days. As I was asking for more clarification, I heard she was also saying the insurance did not allow "refund" ... when I asked her what she meant by "refund", all of a sudden, her tone changed and she said that she didn't say "refund". I told her to change her tone, but she continued talking to me with the same tone. Then, I told her that her tone was so aggressive. Instead of apologizing or at least changing her tone, she talked back to me and said that I was being aggressive to her. When I asked her to provide her last name, she refused. I told her that I need to talk to her manager. In a much more aggressive tone, she said that she was the pharmacy manager. Then, I asked to talk to her superior, she said that if I had any problems, I could go to the pharmacy and talk to her. I have never seen such an unprofessional behavior in a pharmacy. It is worth to mention that if the pharmacy manger allows her to talk aggressively, she sets the tone for the other staff working at the pharmacy ... Right after my call with Annie, I went to the store to talk to the store manager. I was informed that he would be in the store in about an hour. Before leaving, I went to the pharmacy and told Annie that I was the patient talking to her on the phone a few minutes ago and the fact that she was talking with a very aggressive tone and she was the manager of the pharmacy was just SHAMEFUL. I informed her that I would talk to Don about her aggressive tone over the phone with me. However, she felt extremely confident and started to waive the back of her hand to me meaning to go away ... After coming back home, as I was waiting to call the store manager, I called CVS customer relations at 800-746-7287 and reported the incident to Alex, a nice representative. He informed me that the district leader would call me within 48 hours ... Later, when I got the chance to talk to Don, the store manager, he said that he would talk to her and that her behavior is not a reflection of his store. I also talked to the district leader, Steve ... Both Don and Steve accepted that Annie's behavior was unprofessional and apologized for the incident. However, I mentioned to both of them, Montrose is a nice community and we do not need people like Annie with aggressive attitude ... I am writing this review today because I saw similar reviews about Annie's unprofessional behavior at the CVS pharmacy in Montrose in the past. If despite previous reviews about her unprofessionalism, she still continues to stay arrogant and talk to patients in an unpleasant way, I can understand now why she felt extremely confident on 03/22/22 and ok with the fact that I was going to talk to Don about my incident with her over the phone ... Thus, I am directing this review to Don, the store manager, and Steve, the district leader, that until a CONSTRUCIVE ACTION is not taken about Annie Aslanian's unprofessional behavior, more patients will be the target of her unpleasant and aggressive tone and they both will be the responsible parties because all they did was to apologize for the incident in my case so far ... It is time for an ACTION ... Montrose community deserves a NICE and PROFESSIONAL pharmacy manager, NOT someone like Annie Aslanian ... read more

Review for the pharmacy staff. Just a miserable, stupid and lazy bunch. Went to the prescription drop off and was told it was not needed, and to just go to the pick up area and pay. Once there, I'm told to go back to prescriptions, because it's needed. I go back to drop off the script only to be told the same, again. Someone else finally intervenes, checks, and says a prescription is not needed. However, the item is not in stock. Offers to order the item, and informs me that it would be available the next day. Go in the next day and I'm told it was never ordered. I drive out of the way now to avoid these savages. read more

Worst cvs pharmacy. You could be standing there for an hour before someone helps you. They are a little catty here. Not professional and moody. The La Canada CVS is so much better read more

After paying 99$ in the middle of the night for an ear ache virtual appt I phoned the pharmacy and asked how much the ear drops cost and could I get them right away. The two tablespoons of ear drops cost $296.99. Basically 300. In shock I asked could I use medicare, nope. Could I transfer the prescription to my Kaiser pharmacy.Sure. No I can't only Kaiser doctors use those pharmacies. Complete greedy ripoff. Never use them again for any reason. read more

This review is for the Pharmacy department ONLY. I went in to pick up my prescription and the lady at the counter was rude and seemed already annoyed with me before I even spoke. Once I gave her my information and gave her my insurance card, she told me I needed my prescription card instead (I have never had to do this before. My insurance card has always been enough). So I went home and got my prescription card and then when I returned she told me that the card was "declined" by my insurance. I asked her to call the prescription line for my insurance because I had just used the day prior and there were no issues. She told me she cant and that I need to call myself and figure it out with them. I then called my insurance company and they told me that the pharmacy itself has to call to verify the prescription. I called the pharmacy back and the lady who answered was nice until I told her they need to call my insurance directly, and then she sounded irritated. I could have sworn it was their job to assist guests with insurance/prescription issues. Silly me! Any other pharmacy I have gone to has always offered to call for any insurance or medication questions. I will not be coming back to this pharmacy to fill my prescriptions ever again. That being said, the regular CVS staff has always been very sweet and helpful. read more

My mother was told to get her prescription somewhere else although she got her prescription here for many years, the pharmacist didn't tell her to come back which is the normal thing to do. It seems like from the reviews here that they treat the older generation with little respect. She had to go there in the morning when it was less busy to get her prescription filled. It's just ridiculous how much of a god complex some pharmacist have. read more