Terrible customer service I called them and they kept me on hold for more than 30 minutes

It's the worse cvs pharmacy. There are many employees who are not aware of what is going on when it's not their shift. They're not willing to put an effort and redirecting to other employees to avoid providing help. Some are simply rude read more

I like it here it's has lot of selection and also it's open 24 hours if needed any medicine that is requested from emergency department.

7/1/21 9:00 am. Let talk about the pharmacy manager Annie Aslanan at CVS #9647 she is completely unprofessional and is a Pariah for the CVS brand not only is she rude, condescending and plain out nasty. She hung up on me after belittling me calling me desperate when I'm simply getting a prescription filled. I thought for my country and now I'm being treated like I am a beggar at the door. She should be transferred, fired or retrained. Get her out of the CVS Montrose. She's ruining countless peoples experience as it's obvious you guys do not read your reviews because it's been an ongoing issue for months now. The phone wait times are atrocious and when your call is answered you're being treated unnecessarily rudely. read more

This review is for the pharmacy. I stand in line for a prescription I called in ahead of time. Wait in line for line 5 mins and then to be told they don't have it when I was told it would ready 5pm. I got their at 6pm. Then they say go to the other window. The person in front doesn't know why it's not there. Go to the other line and it's going to be another 15 mins so I leave because I don't have time. Tell the manager of the store. Call the pharmacy on my way out to find out they didn't have it. It's not going to be there til tomorrow. I say why didn't you tell me before I got there? No answer to that. Why didn't the guy up front tell me who's standing 2 feet away from you all? Because it takes too much time. So it's ok for you to waste my time? How ridiculous is this system and how bad is the customer service? They always don't have enough checked either at this pharmacy! The store is great but the pharmacy, not good at all. read more

The quality of service at the Photo section is too poor to continue supporting. When I order a Mother's Day card for that specific da, as advertised, I expect it that specific day. I came 16 hours after my order was suppose to be completed, the next day, and they still didn't have it printed nor offered any remedies to the situation at all. Just a nonchalant "Sorry." This is unacceptable to me. This CVS location should remove the photo printing department because it never works and it isn't a dependable service. This is how a 5-star review switches to a 1-star review. Previous Review: Christmas Eve, the staff and manager went above and beyond to guarantee great customer service. Totally unexpected and a relief after dealing with other rude retail workers all day. The staff who dealt with me was patient and polite. Thank you, this is the kind of service i expect when I need help at a store. read more

This is by far the best CVS. Store staff are always friendly, store always looks clean and stocked up, they always help you find whatever you need and they have the hardest working pharmacy staff and they are very efficient. Being open 24 hours is a huge advantage. read more

I called in to order over the counter medication and some wound care products . I am unable to pick up the supplies myself because of recent knee replacement surgery. I was told that thay don't deliver to customers unless they order prescription medication. I live alone and I am unable to pick it up myself. I was very disappointed in CVS. I wound up calling another local pharmacy and they had no problem delivering what I needed. read more

The crew and the pharmacy manager were so helpful in getting my medication ready and to go through my insurance! Annie the pharmacy manager went above and beyond for 30 min to get my medication covered and to help me get it! The whole team works together to please each customer, which is rare to see these days! This is my pharmacy for longtime to come for sure!! read more

Let me start off by saying love the 24 hour pharmacy! The staff is always friendly and trying to get every prescription out asap. CVS has great deals all you have to do is go to the coupon machine and print your savings. Now with the app will get you even more savings! All the employees are kind and prompt. Parking is plenty so there is no reason for you to not visit. read more

CVS Pharmacy - Typical wait at the phaemacy - Drugstores Near Me - Montrose, California

Updating my review, since I haven't been here in a couple years and more importantly, since I had to use the 24-hr pharmacy for the first time the other night. One word. Horrible. Disorganized, unprofessional, and worse yet full of mistakes. It took them about an hour to process 4 customers the whole time I was there. One of the customers was returning vitamins of some sort. So the store manager/supervisor patiently waited with the pharm-tech to return said vitamins. But much like ACME movers in a Looney Toons cartoon, they stumbled around for 15 minutes or so to get the prices right on the register. Never mind the three sickie customers waiting for medicine. After a while, this situation becomes almost a comedy of errors. I started to feel bad for the vitamin dude and was almost willing to pay the poor guy $20 myself seeing these two stumble around at the register. A second customer staggers up to the register saying he needed 'one more pill' because his wife couldn't take one, she needed two. The pharm-tech of course stopped what she was doing to help this man. She finally realized that the prescription hadn't been filled at this particular CVS and that the man would have to come back with the original prescription (makes sense, right?). But the old dude was persistent and finally the pharmacist steps in. She says 'okay' and to just add one pill 'as a favor'. I have no idea what this pill was, but the pharm-tech proceeds to add one more pill to the bottle and gives it back to the surly old man. Really, is this like... legal? Finally its my turn at this mad house. The pharm tech retrieves what she thinks is my cough/cold medicine. I asked her what the active ingredient was. She says she didn't know and would have to ask the pharmacist. Mind you, the pharmacist is like 3 feet away but is on some important phone call at 12 midnight. Since my curiosity is somewhat peaked, I then asked to see the faxed prescription from my doctor. The pharm tech tells me 'it just says cough syrup'. Really? Yeah, just says 'cough syrup'. Wow, is this like... legal? The pharmacist finally takes notice of our conversation and looks over the prescription again. Oh, that's the wrong one she says. Please get the blah-blah-blah syrup from the corner. The pharm tech apologizes profusely and says the pharmacist will fill the prescription in a couple minutes. 10 minutes pass. No other customers. Said pharm-tech is loading the garbage and boasting about how she's off work in 5 minutes. Seeing as how I didn't want to let her off so easily, I asked her for a copy of the faxed prescription, which she begrudgingly obliged. Of course it didn't say 'cough syrup' like she claimed, but a very particular anti-histamine and decongestant (at least my doctor was the sober one in this equation!!) The pharmacist fills the prescription, its a $5 copay. Guess that's the price of a night of onerous 'entertainment' at the late night CVS pharmacy. Thankfully, this train wreck came to an end in about an hour. And if you've read this review in entirety, please be advised its 100% true. The late night pharmacy here is to be avoided at all costs. With so many missteps, its only a matter of time before one of their mistakes will harm one of their customers permanently. Scary stuff if you ask me. read more

There is a night and day difference between this CVS pharmacy and the one in Burbank on San Fernando. The pharmacists here are always thoughtful and patient. I had entered the wrong location for my prescription pickup, but the pharmacist called and corrected my mistake with great attitude and friendliness even when they were obviously busy. My interaction with them has been excellent every time I had to visit this location. I will be selecting this location from now on even if it may be out of my way. read more

I have been shopping at this location for the past twenty years and today was my last straw, mostly due to Penny the cashier. Every interaction I have with her is negative. She doesnt listen, is abrasive and rude, and to top it all off, in the middle of ringing my items she says "I have to leave" as in it is time for her to clock out. Um I dont care? you are still at the register working. After not listening to my request multiple times, I asked for the manager who explained to me that I couldnt combine some of my coupons which was irritating but fine. Penny still continued to do what I told her not to do. Also the young philippino kid "helping" me out moves at a snails pace. Put some pep in your step kid, no one has all day waiting for you to move. Finally I got so irritated that I asked him "Are you going to help me?!?!" I cant stand this place anymore. ani from beauty dept and felicia the night manager are awesome and always helpful and kind. But penny needs an etiquette and customer service training class. so abrasive read more

This place has really good and really bad. If you have any questions, ask Fran. She is very kind and knowledgeable I just love the fact that they're open 24 hours. read more

Once in a while I have these sleepless nights when out of nowhere, my emotions begin to consume me and I either 1.feel like I could conquer the world if I could only stay up this one night and get something done, or 2. I have a sudden urge to change the color of my hair, or 3. Need to gorge on unhealthy American snacks and booze. CVS is my hero on those nights. Well, living in this tiny little town, CVS is about the only thing open 24 hrs. other than jack-in-the-crack's drive thru. Ironically of all the drugstores in the area, this is the only pharmacy I've never used... So I cannot vouch for it.. Nonetheless, for all the ladies who can relate to me and spend hours browsing makeup and snacks at drugstores, this place is the best. It's got a huge cosmetics section (much larger than average), a giant candy selection, and a decent booze isle. In fact, the store itself is rather large, and entertaining to roam. I especially love it during holiday seasons. The dollar- bargain section and the "as seen on tv" sections are kind of awesome. It seems like they're completely understaffed at all times, but everyone is so friendly that I really don't mind. read more

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This is a big store with a walk in clinic. I enjoyed browsing. Well-lit and clean. The cashier wait time was reasonable. Very conveniently located next to a Von's supermarket read more

I've been shopping at this store since it opened. They print massive amounts of coupons that can't ever be used. I have repeatedly tried. Sometimes at all my fault. I took it out of my purse, after I paid, I asked can you still do it? "NO the transaction is over,use it next time" abruptly spoken. My husband came home and said look, I was shopping at CVS, $10. Off $40..... I went shopping a couple days later. "No this is the wrong # you can't use it" As you can imagine it is very frustrated. I asked to speak to Archie who has always help any inquiry at the store. I was told the gentleman next to me was the manager. He said we could try to work something out however, we cannot do anything on Sat or Sunday. The office that makes these decisions over this coupon aren't open on Saturdays or Sundays. read more

Literally the worst CVS ever. I spent forty minutes waiting at the pharmacy because they forgot my appointment. And then they wanted to charge me $200 for an mmr and tdap vaccine. Thanks for literally no help RIMA! read more

This is the best CVS "store". This is the worst CVS "pharmacy". Ani the pharmacist, and Silva the tech, are two of the rudest people you could ever talk to. They have no customer service skills. Quite honestly, they don't truly understand the English language very well. It's scary. They even give you the wrong information. They don't care about you as the patient. They can leave you on hold for over twenty minutes without as much as an apology. Stressful. They kept insisting that I pay $648 dollars for a three month supply of a generic medicine. I would pay $0, $10, or $20. Something fishy is going on with these people. Are they on commission, or have stock in some pharmaceutical companies? They try to overcharge the customers around me, too! No matter when I place my prescription order, when I go in, the order is never ready. This was the best pharmacist for many years until Ani came in. I drive a few cities over to go to it. Too bad. I would give zero stars if I could. read more

CVS has long been my go-to favorite drug store and this location did not disappoint. A few good points: + open 24 hours + really friendly customer service at the front check out desk- props especially to Gayanne, she always has a smile on her face! :) + big store with everything well stocked + spacious parking lot + love the coupons I get via email (25-30% off coupons) + always has my medications on time. The only slightly downside is that the inside of the store isn't as new as some other locations. But I actually drive out farther to get to this particular CVS :3 read more

This is my pharmacy of choice, mainly because it's open 24hrs. You never know when you will run out of your inhaler and need to refill it ASAP! The staff is friendly, it's clean, and close by my house. The problems they have is when the pharmacy is busy. There can be 15 people in front of me and only 2 cashiers. You just have to go when its not busy...mornings and evening. Avoid lunch hours and between 3pm to 6pm. read more

CVS Pharmacy - Drugstores Near Me - Montrose, California

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Given the overwhelming bad reviews for CVS I will also put a boot in. I got to the Montrose store on Verdugo Road in Glendale. They keep the bathroom locked in spite of the fact that the grocery store and adjacent restaurants all have restrooms for their customers and EVERY chain drug store in the area also has a restroom open to their customers. In this store you can not access the bathroom unless you ask to do so then someone will open it. WHY? This is moronic, its either open or it isn't. There is no homeless issue in this shopping center. I have never even seen someone here who might not be a customer and would use the bathroom. I don't know if this is a company policy or just the local manager pandering to the staff. I have the feeling that maybe the staff doesnt want the public using "their" restroom. Maybe CVS makes the staff clean the restrooms. Considering the current medical situation, why doesn't CVS take some small part of their profits and hire a professional janitorial service to clean the restroom instead of making the staff do it? I can understand why the staff wouldn't want to clean up after people. I am now looking for a new drug store. read more

I have been visiting this pharmacy for years. I never realized just how little they cared about their customers until I moved away from college. Employees at this store consistently give me a hard time about refilling my prescriptions, fill prescriptions incorrectly, and are incredibly rude when you try to call or talk to them about issues. It clearly did not matter to them that I did not have the medication I needed and they have only made this situation much, much more difficult and stressful. The location near my college was always 3x as busy but they were never rude or short with me and always worked to get me the prescription I needed. So thanks Verdugo CVS, for consistently screwing up the medications that I rely on. read more

Went there today. Once again there is a long wait time at checkout. They do minimal staffing to push people to do the self checkout.

I would leave 0 stars if I could. RUDEST PHARMACY STAFF EVER. Go anywhere but here. Every time I try to pick up a prescription there is an issue. They all hate their jobs, it's obvious. read more

I'm not that naive to think this review is going to change anything, but I have to share my story with fellow Yelpers. I've never had a good experience dealing with CVS, but what I experienced yesterday was a nightmare. The staff at this pharmacy are absolutely HORRIBLE! The pharmacist who was SUPPOSED to help me was Lisa. I wonder if the pharmacists they hire are trained on customer service and professionalism?! She needs to learn a thing or two about how to treat customers. I called to see if my medication was ready and some man picks up. He checks and tells me it will be ready in an hour, so I decide to wait in the area for another hour. I call them in an hour to see if it's ready and I'm told they can't fill the prescription because the prescription is for brand only. Why wouldn't the first person I spoke to tell me this instead of saying it'll be ready in an hour? I demanded they call the doctor after the mess they had already created. She puts me on hold, comes back and says the pharmacist called but it didn't work, so I have to put you on hold again because she's going to try again in a minute. I wait and wait and at this point it's already 30 minutes I'm waiting, but since I'm desperate I have no choice but to continue waiting. I start a new call with another phone and after 15 minutes of waiting the pharmacist, Lisa, picks up the phone. She straight up tells me she hasn't even tried calling the doctor yet. When I ask her why they lied to me she says we never said such a thing. She starts talking on top of me and puts me on hold without even listening to me. At this point you can only imagine how furious I am. I waited over 4 hours for this medication and at the end they told me they can't fill it. They didn't even try fixing their mistake. This will be my very last interaction with them. There are many pharmacies out there that deserve my business. CVS really needs to have someone train its incompetent staff. read more

I spoke with This particular pharmacy about getting a controlled substance prescription filled. It was not the 1st time it had been filled at A CV S pharmacy its on going. I had the fresh brand new script in front of me. I was asked how I was going to pay for it And did I have insurance. I Told them I was paying Cash.He said they could not fill this prescription unless It was being paid for by insurance. I proceeded to tell them that I had never heard such a thing, what was this guy talking about? I give them a flat no stars if I could Something very weird was going on as far as I am concerned.. I took The script Into the CVS pharmacy on Hollywood way In Burbank and I had absolutely no problem the pharmacist was a complete sweetheart. He was quick and Polite and efficient and I was out of There in 10 minutes. read more

I'm so surprised by all of the bad reviews for the pharmacy! I usually go to the CVS in Tujunga to fill my prescriptions, since it is closer and has a drive through pharmacy. I had to fill a prescription that was not covered by insurance and was rather pricey, so I found a coupon on goodrx that lowered the price from $130 to $70. I went to the CVS in Tujunga, and they told me their system wouldn't accept my goodrx coupon. I've used goodrx before and had never had any issues. I decided to call the CVS in Montrose and explained to them what had happened. The young lady helping me on the phone told me to hold for a minute, came back on the line promptly and told me she could get it for me for $46. What?! That was even less than the goodrx coupon that the other CVS wouldn't accept. We went over around 9pm, picked up my prescription from the very friendly staff at the pharmacy at the lower price and went on out merry way. Not only was everyone friendly, they got me my prescription at the lowest price possible with zero fuss or effort on my part! Even though it's less convenient, my husband and I now only fill our prescriptions at this CVS! read more

I've never heard of this, but they have a minute clinic! It's run by NP. If your child needs clearance for a sport, they can do the papers and exam for you instead of taking time to see your MD. read more

Just got 2 of my innoculations here. Walked in at 7:30am, went right to the Pharmacy checked in, filled some paperwork, got my shots and was gone in 20 minutes. The Pharmacist was friendly professional and informative...thank you for that. It's no wonder Dr's no longer want to give shots. Quicker and easier at the local Pharmacy. Absolutely no problem with this CVS and recommend it highly. read more

I have a bad experience with pharmacy, I got tamiflu (OSELTAMIVIR 6mg/ml) for my 2.5 years old. They should know that the medicine has a bad taste for even adult. But they did not add any flavor on it. How can I make my kid to drink it? And now that I am trying to contact with them in case if they can add any flavor nobody answer the phone. That's why people are rating them so low. So if you don't like your job and don't want to do it right don't work there, go somewhere and do something else. Those are kids that are experiencing to drink their medicine when they really need too, so please think ahead and at least ask or mention to parents that the taste will be horrible. After a while on hold, then someone is answering, I ask about flavor the answer was they should add the flavor during the time that they make it. And I asked why you did not ask about it, you are the one who knoW the medicine taste and the age who has to use it. The result was to put me on hold without any asking if they can or at least some other options. Then I hooked until the same person answer my phone like he is answering another call. Then he said that we always add flavor on it and this one has banana flavor, but I taste it myself there is no flavor and it's really bad that I even can not drink it without. I am so sorry to my 2.5 years old that I push her to drink and now she has a bad experience with medicine. And so sorry for whoever are working their and not doing their job correct. If I could I even didn't give them a star! They don't deserve even a star! read more

WARNING: This pharmacy and it's staff is by far the worst you'll ever experience. Not just a one time experience for me either but EVERY. SINGLE. TIME. I've had to come here. At this point, I much rather drive 40 min to the next 24 hour pharmacy then ever have to use this place again. No joke, every time I'm here, someone is yelling at the staff for screwing up a prescription or their lack of empathy towards them, the patients. Very sad! Go elsewhere if you are able! read more

Lauren, the pharmacist at this CVS ran ICD 10 codes (diagnoses codes) to find out what diseases I have for every prescription I dropped off this month and then gave me attitude when I asked why this was suddenly necessary. She said "it's discretionary." Does that mean any time she's bored she can just find out my entire health history? I smell HIPAA violations.... It's really sad to me because I used to shop at CVS quite a bit because I was there all the time for prescriptions anyway. I used to get such large Extra Bucks Rewards that the employees were shocked at the amounts. I transferred all of my prescriptions to another pharmacy today and will never be back. My health history is NONE of the pharmacy's business. If you care about your privacy, CVS is not the pharmacy for you! read more

I have found the night shift team to be the kindest and most compassionate individuals. I hope the management realizes this. We, customers certainly do. Thank you, CVS night crew! read more

They are awful at the pharmacy. They repeatedly transferred me between pick up and drop off, making me wait in line each time. Place is clean though. read more

I never had a chance to review this CVS and I think it's time it did. This CVS has been the CVS that I've been going to for almost 13 years. Every time I go they satisfy my needs and beyond. Even if it's busy I always get my questions answered and I always get help. Today wasn't as busy. I went to go and print some pictures. I don't know if he is the manager but Augie answered every question I had. After I printed my pictures I went back home and realized that I had lost my Sd card. So I went back and Augie automatically knew I had come back for my Sd card because someone had turned it in. I am thankful that the staff at CVS are honest. I am going to continue to come to the CVS because they always satisfy my needs and always have what I'm looking for. read more

Awful customer service. You better not need that RX because the condescension comes down as heavy as they muster. If I could give it no stars, I would. read more

Worst 24 Hour Experience. MARIA was judgmental and racist. Attitude the entire transaction. She showed me her undercover badge because she claimed I was buying alcohol underage. I'm 29 lmao Their was no need for her badge to come out. But thinking you're better than the customer because of the badge is just disrespectful. Defund the Police!!! read more

I just had a very disturbing experience at the store in Montrose at the Indian Springs Plaza - a store I've been shopping in regularly for 17 years without incident. I went there around 8:30 this morning to buy some extra strength Pepto-Bismol for a very bad reflux episode I had even earlier this morning. (Normally, this is well-controlled by my daily dose of omeprazole; occasionally, though, there will be breakthrough episodes. Pepto helps relieve the effects of the acid that comes up.) This happened after I only got three hours sleep, so I was a little groggy on top of not feeling well generally. Anyway, the woman at the front desk looked like a manager, but I didn't look closely or get a name. I can only describe her as somewhat tall and thin with graying hair pulled into a ponytail, and wearing glasses. I put my purchases on the counter and said hi, and almost before I finished doing that, she barked "Phone number?" at me, which in my current state mostly just alarmed me. Then I just reached into my wallet and took out my red CVS card, which she scanned. I paid, and when she asked me if I wanted my receipt or to get it emailed to me, I requested email, thanked her, and left. Then as soon as I got to my car, I opened one of the two bottles and swigged some, because I needed relief that badly. I noticed it tasted a little watery, and that's when I noticed that I had accidentally bought the store brand, instead of the name brand. So I immediately went back in, and when she saw me, I just told her what happened and went back to the shelf to get 2 bottles of the name brand (Pepto). At this point I'm still a little out of it (but not so impaired I can't drive). At first I had walked up to her and said "excuse me" to get her attention. Again, she was curt with me and said "Just a minute!" (as if she had three other customers to help or something, except that she didn't - I was the only customer in the place). I wasn't so sick that I didn't find this attitude offensive, so I just left the unopened/unwanted bottle at the front desk (which I had already paid for), then headed for the self checkout machines. I decided to just pay for the two new bottles, since it was my mistake, and time was of the essence. I could hear her say "I have to do a refund" (in the exact same curt tone). I explained to her that I didn't have a paper receipt, that I had requested an email receipt. (Since the transaction had literally just happened minutes before, I feel like she should've remembered this, but whatever.) She just kind of shrugged and made a face, and made no further effort to process a refund. Again, this was fine with me because I wanted no more interaction with her, but mostly because I just wanted to get my medicine and get some relief as soon as possible! The first checkout machine I went to was closed, which I heard her call over to tell me, so I moved over to another one. Honestly, my only intention was to ring up the two new bottles and go. Since I wasn't feeling all that well, my brain wasn't really cooperating with the machine. But not once did I raise my voice or do anything else that would warrant what happened next. An assistant had walked up to the front, got on the loudspeaker, and repeatedly called for security! At which point I calmly restated that I didn't need a refund since it was my mistake, and that I would just pay for the two new bottles at the self check out. I finally managed to complete this process and left the store. (I was pretty sure they didn't even have security on the premises, since no one ever came; I suspect that this was just said to harass/threaten/intimidate me. Luckily, I work in the legal profession, and I am therefore a very difficult person to threaten or intimidate, even when I'm sick!) I'm not usually at the store at this hour on a Saturday morning; normally I would be fast asleep. There is a male manager that I typically deal with when I shop there, who is never anything but courteous and helpful at all times. But this other person's horrid behavior left a really bad taste in my mouth. It looks like Rite Aid and Walgreens will be getting all my drugstore business from now on. read more

Worst experience ever with the minute clinic. Never felt so disrespected. Had an apt and some paperwork was not provided so we went back got all and made another appt. After waiting for 3 hrs. When we got back he told us too bad. He wouldn't perform the appt. I never write reviews cuz I always feel ppl never state the truth but this was so ridiculous and unprofessional that I will NEVER come back to any CVS. Horrible. Now I understand what others say about these box stores. read more