Great service, fast , and friendly staff. Garo the pharmacist, was so friendly and caring Highly recommend this pharmacy read more

I'm writing this when I'm frustrated which is probably not a good idea. First the good. It is open 24 hours. You never have to worry if you'll get there before it closed. The price you pay for that convenience is that MANY people like that. While it does move quickly there is often a LONG line waiting to get to the pharmacy. Now the bad and the reason for my frustration. I have called 3 days in a row and have yet to speak with anyone. They have a system where you call, leave a message and they call you back. I was trying to find out what problem they were having with one of my prescriptions. I called for 3 days and still haven't heard from them. And last the ugly! I recently got a letter from my insurance about something complicated. I KNEW it was complicated so took the letter with me. I could not get the tech to read 3 paragraphs. She assumed she knew what the problem and answer was. She wouldn't shut up and listen to me long enough to hear that wasn't the problem! In the end I had to ask for her manager who took the time to read the letter, understand what was changing and type in my information. read more

There is never not a line for this pharmacy. It has been like this for years. They need to do something read more

CVS Pharmacy - The pharmacy line - Drugstores Near Me - Montrose, California

This is literally the worst pharmacy iv ever been to. By that I mean, slowest in every way you can imagine. I see that others have also had bad experiences at this pharmacy.. why is no one paying attention to this? Why are there no improvements ? Disgusting how this pharmacy neglects people read more

I've been using this pharmacy for years. I can't count the number of times the pharmacy workers have helped me deal with a problem related to my medication. They really try. There is often a line, but it goes quickly and I try not to come to the pharmacy when I'm in a rush. Since Rite Aid went out of business many of their customers have switched to CVS, so it gets crowded. A little patience goes a long way. I'm grateful to the pharmacists and staff for helping me when I need it. Thank you! read more

They are always courteous, helpful, and I rely on them for many of my needs, besides the drugs and things that I need I also rely on them for the nice gifts. They also have there. read more

I tried to get through to pharmacy to get information for a family member who lives near this one. I got hung up on/disconnected 6 times. Do better! read more

My favorite pharmacy to go to for the convenience. The staff are always friendly and I think they deal with a lot of frustrated customers and I definitely admire their patience. You can't beat 24/7. Though, I think the front is a bit shortstaffed at times and CVS does the whole thing where you have to click a button to get someone to open something which I hate. No one came to help so I ended up leaving. read more

I grew up in Montrose/la crescenta and have been going to this CVS (formerly sav on) since 1972. A good thing is the nostalgia I feel every time I walk in. The pharmacy is adequate but typically pretty busy. As a person of color I appreciate all the black santas, but why all the black santas? There aren't that many of us in the cresccenta valley, and how about the representation of our Asian santas, or Hispanic santas, or Indian santas, or Persian santas.why leave them out? Why not stay with the traditional Santa image (1863 was the first image, he was Greek/Turkish/white) we all grew up with since the image was originated. Otherwise don't we need representation of all the possible colors?? Why not tall Santas and short santas? read more

Best time to get prescription RX is the AM hours here Very crowded in the PM early hours Otherwise great products. Next door to Vons & Subway. Near 2 Frwy Entrance & near town of Montrose read more

This is my destination pharmacy; I just realized that I have a one and half month vacation coming up and I need medication for oversea. I called CVS pharmacy and left messages, within 5 minutes the pharmacist Liz called back and asked me few questions, immediately she helped me to override my insurance, then I picked up my meds next day for the 3 month supply. Now I have one less issue to deal with on my trip! read more

Midnight. 01/11/2026. Writing it in my car. CVS run for basic necessities. Please make it less obvious that you're surveilling me. Isn't that what cameras are for? Walking past me back and forth in the aisles that I'm in is so aggravating when I'm just there to grab stuff I need. I usually confront that bullshit, but I wasn't in the mood tonight. read more

Unable to reach a member of the pharmacy to ask a simple question about a medication being available. Only Robo service with option for a call back in an HOUR. This is not acceptable customer service. More like zero service. read more

This store and pharmacy have installed a new AI to route calls. It's awful I've been trying to get a prescription filled for a day and a half. They've received everything they asked for and are still stalling This is not the first time . My recommendation is avoid, avoid, avoid. read more

Open 24 hours. But it's a crap shoot if their system will be up. They are woefully understaffed, and some people in the MinuteClinic are downright rude. CVS, get your act together. read more

CVS Pharmacy - Trash and expired medication left out in the open - Drugstores Near Me - Montrose, California

Truth be told, I don't know about all the negative comments, however I have one that is very positive...There is always 2 sides to a story.. Let's be kind to one another.. Alfred, what a delightful young man.... If I could give more than 5 stars, I would! I've been to many pharmacies over the years, but Alfred stands out in a way that's rare these days. He's not just knowledgeable, he's caring and so polite wow.. The few times times I come in, he remembers my name, asks how I'm doing, and makes sure I understand everything about my prescriptions and gets me the help should I need.. He's fast, professional, and somehow still takes the time to make each person feel heard, as I await in the line I observe. The world needs more Alfreds. If you're lucky enough to have him at your pharmacy trust me, you're in good hands. God Bless read more

This is only for the pharmacy. I arrived at around 2100 hours to drop off my prescription. While waiting in the long line, there were a lot of people complaining about the wait time along with the turn around time with picking up their meds. The employee told me that I can come back at 2300 hours to pick up my meds. I went home and returned the following morning at around 0730 only to be told that it's not ready and to wait 15 mins. I don't mind waiting 15 mins, but it was supposed to be ready by 2300 last night. I guess this location is notorious for telling people to come back couple hours later only to tell them after two hours that it's not ready yet. Simple solution, go to another CVS location. read more

Worst ever pharmacy. They think they know more than your doctor so if they decide you need something they just won't fill it. No call no email no text update. Then they say it's something your doctor needs to complete in order to fill. As I sit there and hear the doctor cover everything Awful unprofessional rude nope nope nope read more

My husband is a physician and he has tried multiple times today and in the past to either leave a voicemail with a new prescription or to speak to the pharmacy staff, and when he presses those prompts it goes to never never land. He is beyond frustrated. This is so unacceptable. Now that CVS has practically a monopoly of the pharmacy business they don't seem to care. Worst pharmacy ever! read more

Dropping off and picking up medication takes forever. Not kidding... terrible... picking up itself took me an hour. There were 30 people in the line. A person in front of me said it has been like this here for a while . Definitely transferring to another pharmacy. Terrible works! She couldn't locate my medication; after waiting for an hour, I finally got to the clerk. And guess what ... it took the person another 15 min to get the medication to me.... read more

Pharmacy: This CVS pharmacy team warmly greeted every customer with a smile and tried to quickly problem solve for everyone around me. They even found a coupon for my prescription. Not sure about the bad reviews? Yes, there was a line but it moved very fast. read more

I going through a nightmare The Pharmacist Female at CVS in Montrose give me an alter or wrong Rx prescription and I went to ER after intake the prescription and second time I took same medication I had a horrible stomach pain then I realized for sure was that medication.. Everything starts after I had an argument with the Pharmacist at cvs .. read more

This place is beyond slow! Do not put prescriptions for pick up here. Steer clear from this pharmacy

it is the worst Pharmacy I've ever had the displeasure to deal with. And I have been in the community since 1965. When I was raising my own children, they were horrible then and now 38 years later there's still the worst pharmacy I've ever been to in my life. If you can avoid going to them and go to some other pharmacy, I don't care who, you are better off. read more

This place is trash. There is always a good 20 people standing in line for the pharmacy. Their employees are always confused and lost. I really don't know how this place is still in business. Do better. read more

CVS Pharmacy - Drugstores Near Me - Montrose, California

This place is such a nightmare to deal with. The staff are so disrespectful AND NOW you can't even talk to someone when they make mistakes. You call and leave a message and maybe someone will call you back but probably not. read more

Came in looking for lip care and no one knows where anything is...the counter up front or pharmacy...literally shows in stock on the website & no one knows where it is. go somewhere else. read more

I am grateful to Patrick! This young man, Patrick, is an amazing cashier. He represents CVS to the finest. I have been having some issues with my rewards program, and Patrick answered all my questions and went above and beyond. He was patient, has excellent customer care, and showed me how it works. This young man has strong and positive leadership skills. He cares and makes CVS a welcoming place. read more

Most of the associates checking us out are nice but the male pharmacist (I don't know what his name is) is an absolute jerk. No empathy. No help. He just doesn't give a s- if you're happy or not. I know they're busy, but he shouldn't be in this profession if he so clearly hates it because he obviously can't stand having to deal with people. I've actually never been to a CVS that was really that great. It's just one of MANY big impersonal corporations of our capitalist society. I never have high expectations anymore. But when you're trying to get medication from other big corporations, it would be so nice to have someone in the middle on your side. read more

Ok, we all have to wait in lines, I get it. In your car, at the market, & the post office. Pretty much everywhere. But, I pay for Extracare, therefore when I pay for my medications in full online, I should be able to go right to a line that is strictly for that, as the sign say on the wall. Dan, the Pharmacy manager who is a great guy & does his best to keep the lines flowing agrees with me, but Corporate doesn't stand behind him or the sign on the wall.I'm hope they will read this and stand behind their words. Because it really is against the law in one way or another to state something on a sign and not to follow through with what is stated.Come on CVS Corporation management, fix this major problem in your system. THANK-YOU. I still give Dan a two thumbs up. read more

I have been a customer of this location since it was Sav-On. Let me begin with, I was a clinical research nurse and worked for several local doctors. I have never seen such chaos in mayhem at this location before. They are struggling to accommodate the new Rite Aid customers. Many people were frustrated and it's clear that customer service is not their priority. The lines were so long they rivaled Disneyland. My back was already hurting and standing in those lines just made it worse. I felt bad for some of the elderly people in line. After 30 minutes in line I finally reached the counter, I was told by Tony that there were no prescriptions in the system. He asked if I was from Rite Aid. I said "No, I've never been a customer of Rite Aid." He kept telling me that I needed to go in the drop off line. I was trying to pull up my prescription on the website to show him and he was starting to get frustrated. I was asked for a supervisor and I was told there was there wasn't one around. Then Alfred chimed in and in an almost bullying tone insisted that I go to the drop off line. Again, I waited another 20 to 25 minutes in the drop off line. Finally I showed the lady at the counter my account on the website. She told me that it probably got put back in stock. I told her I never received a text that it was ready or an email. I had checked the website, and it had said it was ready. I never got a notification that it was being put back on the shelf. I verified my phone number and gave her my email address. She said my email address was not on my account even though I use my email address to sign in to my account. She told me that they were processing it, and that I should go stand back in the first line. It was finally ready and Alfred rang me up. He basically shoved the prescription and the receipt at me after the transaction was completed, as if he was trying to say "get out of here." It might be a good idea for CVS to consider utilizing a customer service training program prior to allow you new employees to face the public. It almost seems like they aren't interested in keeping their longtime customers. So disappointing. No wonder many are considering mail order pharmacies. read more

I'm a physician and I'm unable to leave an Rx to their prescriber voice mail or speak to a pharmacy staff!! This has been going on for a long time, I believe the pharmacy staff doesn't fix the problem because they don't want anymore work! Think of the loss of revenue!!! There is no management oversight!!! read more

This CVS location is the Spirit Airlines of Pharmacy's. They're never on time and treat you like cattle.

Montrose CVS store is the WORST! I went to the Montrose CVS store to buy an item but it was not on the shelf and I was told it was out of stock. So, I go order it online and the website said the item was available for pickup at 2037 Verdugo Boulevard, Montrose, CA, which is where I had gone. I order it and received an email it was ready for pickup. Instructions were to go to the front counter. I'm in line and the self check employee comes along asking if customers want to use self check. I tell her I'm picking up an order. I'm in line for 10 minutes because there is only 1 register open up front. The self check employee walks past me at least 5 times. Finally I get to the register only to be told that pick up orders are now self serve from a location next to the front counter. It would have been helpful for that information to be in the email or a sign on the counter or the self check employee could have told me; SOMETHING!! But, no! I'm left standing in line for 10 minutes! Ridiculous!! read more

Came into this CVS right off the freeway Asked if I can buy Syringes, was told no! I went over to the minute clinic to ask if they had one I can buy or use right there in front of them so that they could see what is was going to be used for and nothing else. I explained my situation of being diabetic and I needed to shoot my insulin. I was still told no. So I ask him why is he in the medical profession if his not available to help. Took A picture of him so you guys could know of him. read more

CVS Pharmacy - Doctor Jonathan Tran - Drugstores Near Me - Montrose, California

This branch of CVS is horribly mismanaged. They are frequently out of stock of common medications - and this will carry on for weeks. Meanwhile nearby pharmacies have no problem keeping their shelves stocked. which is a clear inventory management problem. While some people who work the pharmacy are good, it seems about half are very poor at customer service. Again a management problem. The managers either need to take customer service seriously and ensure the best service, or rotate out the people who are providing poor service. read more

Forget the long lines - they can't control that. The issue is they are incapable of getting my prescriptions right. This is the second time now I've had major surgery and they didn't supply me with all my medications and now - the day of surgery - I'm having to wait in another insane line in San Francisco because they're incapable of fulfilling my prescriptions correctly. I've also had to go multiple times each time I've needed prescriptions because they didn't even have anything i needed. I've literally never in my life experienced a pharmacy being so inept. I mean you're dealing w sick and ailing people trying to heal. This isn't a joke. Take your jobs seriously. The pharmacist I last dealt with was incredibly rude. I got an automated call that my prescriptions would be ready for two days only. Well I went the second day in the afternoon and the pharmacist was reprimanding me saying - this is the second day and shaking his head. Treating me like a child. If this place wasn't so close and I rarely need prescriptions I'd never use them. It's insane read more

The place is a godsend during these very hard times. Everyone there works very hard to help large lines of people get the medications they need. I appreciate them very much. read more

I have lived across the street from Vons in CVS for years and I've been into these stores. Many many many times. There is one employee at CVS that goes above and beyond his name is Philip and he is probably the most friendly employee there going out of his way to help me especially when I've been going in at ungodly hours. He was always very helpful and very kind. It was recently brought to my attention that one of the employees from Vons Melinda has an issue with Philip and continues to put him on blast in a very negative way. I am so upset about this. From now on when I go into Vons, I will find myself not going through her line. For her to find anything negative about her store experiences at CVS due to Philip is absolutely absurd. And from now on if I am tossed up about which store to go to for a certain item, I will definitely find myself going to CVS instead of Vons. A big huge thank you to CVS for hiring him and making your store and even more friendly place to be. Thank you very much Philip for your service your kindness and your willingness to go above and beyond you are an amazing human being! read more

People love to gripe about big-name pharmacies, but I just had an experience worth sharing. I couldn't refill my mom's prescription through the app, so I called the pharmacy. After listening to the usual recording, I was asked to leave a message, and someone would call me back within an hour. I thought, 'Why not?' I left a message with all the details, and to my surprise, within the hour, a tech pharmacist called back! Not only did they listen to my message, but they also took care of the refill. Did that just happen?? Yep, it sure did! Normally, I'm used to having to chase things down in the medical world because, let's face it, folks are overworked and underpaid. So imagine my shock when CVS pharmacy made it easy--no extra phone calls or visits needed. Thank you, CVS! read more