Pharmacy customer service = Poor. This is not just for this store. I called 9 other Walgreens and the same things happened. So it's probably a Walgreens overall thing. I am Very sick for the first time in years. Called to see if the prescription was ready that was sent here (Glenoaks location). Turns out they did not have the medication. First, no one called me to let me know. I found out by calling them before driving there. The person in the pharmacy told me other Walgreens may have it but he could not call them and be sure. So I spent 3.5 hours calling every Walgreens within a practical distance - average wait / hold time 30 minutes each. All told me they could tell me who MAY have the drug I was prescribed but would not call to make certain. I think this is pretty crappy customer service. Not sure if this is a policy but just sucky if you ask me. read more

The Service: Staffs are friendly and helpful. The Store: Well organized and clean store. Good size store so carry lots of inventory. All promotions yellow tags are displayed. The Parking: Plaza parking sharing with Trader Joe's. read more

Walgreens - Drugstores Near Me - Glendale, California

On hold with pharmacy for 58 minutes and counting. The automated message said there was one caller ahead of me more than 40 minutes ago. I am having to call to see if they have medicine in stock that my local Walgreens didn't have and the local one couldn't reach these guys either. Maybe this is a sign I should switch my prescription service to CVS? read more

Honestly, the manager here needs to be reconsidered; he has absolutely no idea about the proper etiquette for speaking to a customer. He shouts from a distance of 25 feet and makes hand gestures to pepolas animals instead of approaching the person politely to explain things. l corporate checks this location!! read more

Walgreens - Drugstores Near Me - Glendale, California

THIS PHARMACY SUCKS HARDER THAN A POOL FILTER IN FLORIDA! *No offense to the rest of the store I like Walgreens* The only reason I still use them is because I enjoy making them do the job they get PAID for. Everyone seems to give up but the KEY is PERSISTENCE until you get what you want! (Not entitled, simply expecting the bare minimum from a business) They WILL give you crap about the prescription not being ready, or being unable to check the accuracy of the order delivery ? SMH ‍ TIP : Make them transfer your prescription to a pharmacy who has it in stock via their confirmation by call. You can get it filled faster and INSURE they call themselves, please don't let them redirect you, or gaslight you into thinking that it's your responsibility! This is literally the whole reason the pharmacy exists! ^^^Also, don't be afraid to ask for a MANAGER . Naturally some employees are nice and some are clueless it just depends! Managers are so tired of being complained to they're just gonna try to resolve your issue if you have a plan! Anyways, I'm about to drive 30 minutes to Van Nuys to get my prescription that they CLAIMED was out of stock indefinitely (for the second time). Still took some effort! At least you're not waiting 2 weeks+ with no answers or calls. Just a 10 minute phone call and a 30 minute drive so success Godspeed! read more

Going through the drive thru here shouldn't take 30+ minutes when you're third in line. They seem chronically understaffed.

Very poor customer service. The staff don't help customers find items and often direct you to the wrong shelves, making the shopping experience even more frustrating. read more

The manager is very rude. The bold guy is idiot. Don't know how to talk with customers, even with his workers because of how he talks one day, somebody will teach him how to talk read more

Everything at this place is negative - the parking , the service, the attitude. I just don't even want to pass nearby this place anymore.

Most times I come to this Walgreen between 8 AM - 4 PM, there is only one cashier. Most times a lines forms but I never have to really wait more than 10 minutes. It's always hard to find assistance in the isles. It always seems like there only one worker at the counter helping ring up customers. If I was a local, I would probably walk to this location as parking can be really hard or tight. This location shares parking with a Trader Joe's and a Coffee Bean. The only reason I come here is because I am able to walk from my office building. I will say... it's nice to have this accessible in this area, close to apartments, office buildings, hotels, etc. What's up with the flickering light in the seasonal and greeting cards isle? It seems like this has been on going for several months now. read more

Wish I could give them 0 stars. Waited in the drive thru pharmacy for over 30 min because 2 cars were ahead. It seems like nobody works here because even if you go inside there's only 1 cashier and a long line of people at the check out. The pharmacy will also tell you when you should come pick up your rx then tell you it's not ready. They're completely incompetent read more

RE: Complaint against Pharmacy Manager Herminech ** I am CA lawyer making this statement under penalty of perjury. In 8/18 2:40 pm i called to transfer my profile to this location. Herminech was extremely hostile, defensive. She renembered me because i filed a complaint. The district manager apologized. She created some serious issues in past-misdose..I recognized her voice. I asked her name . she replied that "why you want to my name'" what a unprofessional response.. I asked how to spell her name. She responded " why you want to know how to spell." What a unprofessional responsecagain I asked whether she could order my medications, which is covered by insurance.. she said "I will transfer to store manager. Arrogant! Prick! I have never seen pharmacist responding this way.. She sounded like a rebellious high school teenager. She sounded no one is above her. Horrible customer service! She is extremely unpleasant! She is very abusive. Very unpleasant conversation! She doesn't belong to Walgreen! Pls reevaluate her so as not to abuse other customers! read more

Worst pharmacy I've been to, by far. Believe all the other negative reviews. Staff is rude and slow. Pharmacist is not helpful. No one seems to like their job. Switching pharmacies. read more

Sale promos are big savings. Problem is out of stock frequently. Shipping dates claimed run late. Ordered 8 bags of pistachios online. Walgreens has no fulfillment warehouse to speak of. Im in Los Angeles. Walgreens could not put this order together locally. Coming from New Jersey. Ridiculous read more

Still hasn't changed, this place still sucks. They say meds are ready and they are not. They fill old refills when the dr has updated the new refills with new instructions. read more

The worst pharmacy I've ever seen. The manager was incredibly rude. I tried to return some toothpaste, but they wouldn't accept it. The manager said they don't take medicine back, but toothpaste isn't medicine.I'm shocked read more

Bought toothpaste for 43 dollars but after I went home I saw it was 21 dollars on amazon so i went back to return it and they said they didnt take it back read more

The lines take forever in this location. Nobody around to answer questions or tell you where things are. Parking is horrible. I am going to avoid ever coming to this location again. read more

They are always ready to help you find what you need or want I like the business I don't care for the pharmacy staff though read more

My mother just ordered a bunch of ensure and you guys made her pay so much for it on top of a delivery fee of 5 dollars, only to just bring one four pack of it. Either the guy was too lazy to bring all that she paid for or they did it on purpose this place is such a scam for delivery. You don't even notify that it's been dropped off. How dare you people try and scam people like this. Especially senior citizens! You should be ashamed of yourselves!!!! Never using your delivery again or going into your stores. Scam bags!!! read more

The phone to pharmacy hasn't worked for over 5 days. I guess they want me to refill my prescriptions using telepathy????

RE: Complaint against Pharmacy Manager Herminech In 8/18 2:40 pm i called tontransfer my profile to this location. Herminech was extremely hostile, defensive. She created some serious issues in past. I recognized her voice. I asked her name . she replied that "why you want my name'" what a unprofessional response.. I asked whether she could order my medications covered by insurance.. she said "I will transfer to store," prick.. I have never seen pharmacist responding this way.. She sounded like a rebellious high school teenager. She sounded no one is above her. Horrible customer service! She is extremely unpleasant! She is very abusive. Very unpleasant conversation! She doesn't belong to Walgreen! read more

If you need something, I would recommend you choose somewhere else to shop. Poor selection and fugly to boot. A good size store with that offers nothing. For example, I wanted to buy a Men's shampoo & Body Soap. They had 1 kind, HUGE size, and a lowest of the low brand/type. THANKS! Uh, rather, no thank you. read more

I'm a 30 second walk from this Walgreen's, I've been using this as my pharmacy for 3 years, and I'm about to start driving 12 minutes to the one in Eagle Rock because I just can't do it anymore. In 3 years, I have never seen this place properly staffed. It's a running joke between me and my roommate that if you need to grab one thing from the Walgreen's 500 feet away from us, you need to carve out at least 45 minutes. The pharmacy is especially slow (literally why don't they hire more people, that would solve so many issues), and that was the final straw for me today. I waited 10 minutes for them to help the person in front of me (that transaction took another 10 minutes, they had lost that person's insulin and couldn't replace it). When I finally got to the counter, I was told my prescription wasn't ready even though I had called earlier and spoke to a woman who confirmed it was ready. They said if I wanted to get it today it would take another 2 hours (this is a monthly prescription I've been waiting for for a week now). When I left I was so frustrated I was on the verge of tears. The 24 minutes round trip I'm about to drive to my next nearest Walgreens will still probably get me home faster than a trip to this one that I live next to. read more

I recently had to switch my medications to Walgreens pharmacy, because RITE AID, recently closed.. This is the third time I call the pharmacy regarding my prescription and I am being put on hold for over 35 minutes!!!!! This is ridiculous!!!! I am going to be switching to CVS!!! read more

Dolores was terrible with customer service. She didn't have a good attitude and was VERY unkind. I was there to get my FedEx package and she demanded the tracking number. I was pulling it it up and asked if she wanted the QR code too she rudely said give me the last 4 numbers of the tracking number. When I did that she told my husband to get a shopping cart for our box. I said he doesn't need one she demanded he get one. He got the cart but when he saw the size of the box he carried it out. I asked Dolores to ring me for a bag of chips she couldn't get her register to work she demanded... didn't ask us but demanded us to move to a register back into the store. I didn't even make the sale because side she was so rude. She picked up the bag of chips and threw them in the counter. I WILL NOT HAVE MY PACKAGES SENT TO THIS WALGREENS AGAIN. This Walgreens has lost a customer. read more

I've been coming here for the past 2 years. The staff is always willing to help, the store is almost always stocked, and most importantly it's a safe place to go. I value safety and cleanliness in every business especially in a drug store. You know there are really sketchy CVSs and Walgreens out there. Anyway, I've gotten things like milk, shampoo, lotions, OTC essentials for my kids, humidifiers, coffee, and even toys here. Get the Walgreens app and earn points, they really come in handy! read more

This is the worst pharmacy around town definitely would not recommend coming here. Customer service is awful and won't even properly assist me as I asked to have a passport picture taken but rather just brushed off all my questions and concerns would give 0 stars if i could. read more

Every time, it's a terrible experience. They should get rid of the drive through because you just sit and wait. I've never picked up a prescription that I've been notified is ready in less than 30 minutes. read more

Every pharmacy I've tried to use in Glendale has been garbage. This one either needs more workers or they need to close drive through during peak times. Just waited 30 minutes at the window while cars piled up behind me, got pissed and drove off. I'd have left too if I hadn't absolutely needed my prescriptions. Ate there any decent pharmacies anywhere in this town? read more

Pharmacist at this location was rude. Came in for a COVID test because they offer COVID testing and she acted as if she didn't want to be there. Said that we would receive email notification and I wanted confirm the email and she said "I don't have time to check right now because I have other matters but you can get back in line" ......????? If you don't like your job why are you still there? I get pharmacists are very over worked. But IM NOT the one over working you. I'm doing my due diligence to ensure I don't have an infection so I can take precautionary measures to prevent spreading it more and you wanna act like I'm a nuisance? read more

This the worst pharmacy. I know you see the other reviews, and i'm just reiterating. I'm in the drive-thru right now, and I've been here for 25 minutes. They said they are going to get to me. I've waited for 40 minutes in my car when they only have 2 cars in line. The other day a pharmacists argued with me that I sent my rx refill to another store and I definitely was not aware of that. I had to say "Can't you just look in the computer and SEE?". AVOID and be prepared to be treated like $hit. read more

Horrible customer service here! I approached a woman and asked her where a product was with a pic on my phone of the product so she could help me better, she didn't even look up at me as she said, "what's up?" I asked her where the product was and she just flippantly said, as if she was exhausted from dealing with me, "it should be on the aisle over, but if it's not there then we're out..." I had trouble finding the item, but I called my wife to ask her exactly where the product was and SHE knew exactly where it was. I looked for the girl to tell her I found the product that she couldn't find the time to walk over to the next aisle to help me find, but she wasn't to be found. I asked someone to call her up front so that I could speak to her. She proceeded to make excuses and was severely unapologetic and just seemingly unhappy with her life. I asked if she was a manager, because of the heir she gave off and she said yes. So if THIS is the management at this location, then lord knows how this place stays open. The manager Annabelle is very poor at her job and should think about doing something else if she's that unhappy with her job read more

No one wants to help at this store what is wrong with the workers. One is worst than the other. Please put a self check so we don't need to deal with your sour employees. I have come here to this location several times and really sick and tired of your dead beat employees . I just need my merchandise to be rung up and nothing more didn't ask for additional attitude. Hire people that want to be there. I go to get my photo of course no manners. No,hi ,just go in line okay, fine. Then the other employee giving a dirty look because obviously he doesn't want to move to grab the photos. He looks miserable working there. Just a toxic environment to be in. Get a proper store manager to help train your employees on manners. read more

The absolute worst customer service. Employees refuse to help, they literally hide from customers. Do not use their photo center either. I was so happy when they opened and few years back, thought it was a useful addition the neighborhood. I was wrong. I'd rather drive to another store. read more

Been here half an hour to print 3 pictures. There is one woman who is very nice but she's doing everything, taking photos, printing photos, cashiering, etc. There are others who are taking their sweet time, stocking, walking around, but the line is long and nobody tells them come work the register. This line will never end so this lady comes to give me my pictures so I can be on my way. It's a 5 second thing, yet she's at the register without help and I'm pulling my hair here. The store is not understaffed, it's mismanaged. When you have a line at the reguster, everyone should come check the customers out, then go to other tasks. I say to this young guy with dreadlocks, excuse me, he goes, this is the line, very rude, where everyone turned and looked at him. I said, I'm just waiting to pick up my pictures, and before I can finish, he goes, it's this line. I go, "but I haven't," he interrupted and says, "this line," and he was keep saying the same thing, "it's this line," like I'm stupid, very rude and condescending. He has zero customer service skills. I stood in line and I get to the register, the lady goes to get my pics, I was like what?. I've been standing here for 45 minutes now and all she had to do is press print and she wasn't. She goes presses print and comes and tells me let me help the next customer, so I continue waiting. I wanted to go get this kid and demand my pictures, since he was so demanding I stand in line to get my pictures, where are they. Instead of listening to what I was saying, going and pressing print and asking me to stand in line, nicely, to pay. I was not happy with the service. While the lady was nice, the guy was very rude. read more

Rude, unprofessional, uncaring, they lose prescriptions. There is no ethical care and concern for confidentiality, and patient care. This pharmacy should lose their license to distribute medication before there is a major incident and a patient death that results from their negligence. I was trained that "dereliction of duty that directly causes damage" is the legal definition of malpractice and this pharmacy meets it in all ways. Also you call them, wait onhold, after 30 minutes of waiting the operator answers an hangs up immediately; as if they are trying to clear calls more quickly. this happens every time you call without fail. Then you get a very rude pharmacist or tech who is not helpful, dismissive, and not helpful. Your prescriptions are not filled, they are canceled without your knowledge, and simply not filled. If you have a surgery planned and you turn in the prescriptions need for pre surgery, good luck, they don't fill then in a timely manner, because of course the pharm tech knows better than the prescribing physician about what you need for your pending surgery. Its a mess. a licensing board needs to investigate this pharmacy STAT read more

Do not get a covid test here. Came here for our vaccine, everything went pretty smoothly. However, the covid test situation is BAD. Pulled up to the pharmacy drive 15 minutes prior to appointment time. Two cars were in front of, it took about 15 minute for each of them to get their respective test or pharmaceutical pick up. After waiting 30 minutes, we finally reached the window. I pressed the button for help, was answered with a "We will be right with you". Waited 10 minutes, pressed it again and received a second "We will be right with you". Another 10 minutes passed, pressed it again for a third "We will be right with you". Waited 10 minutes and just drove off. The girl checking for covid vaccinations up front was nice, but the management seems to really not prioritize the drive through window. Again, we were 15 minutes early per Walgreens email suggestion, they seemed to not value our time as customers. Not coming back. read more

I don't like the way they speak with the customers. Very rude! This is not how it should be in customer service. Teach your workers to speak with people please. We don't owe them anything but they talk like we borrowed a thousand bucks and did not return. Again: we don't own you anything, we just want to purchase medicine! Please note that. Thank you read more

First: See dog's butt on counter@ Walgreen's? Are you ready to get germs along with your medicine? Looks like airhead customer & cashier care more about dogs than human health. Second: Watch out if you don't want to be cheated. Price says $5.49 but the same airhead cashier (Leana?) charged me $6.49. When I went back to ask her to honor the discount, she handed my $2 price difference, but not refund my overpaid sales tax$.26. Is this Walgreen's' new tax strategy? Use my money to please Uncle Sam? Third: Complained to Walgreen Social Care Team about the above issue and they emailed back to me: "our store manager will contact you within 2 business day". Never mind, the manager never contacted me. read more

Walgreens - When you return an item, pay close attention of the sales tax! - Drugstores Near Me - Glendale, California

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