Good merchandise for HC etc. Long lines for pharmacy in the…read morePM hours Best time for Pharmacy PU is AM hours Issue: No large bags for merchandise Have to get from Vons next door Great supplements area etc. Need expanded underwear adult area. Some self check out not working

Very disappointed with the service at CVS Pharmacy. We were told the prescription would be ready in…read more10-15 minutes, but after coming back multiple times, it still wasn't done. It has now been over 90 minutes with poor communication and very little urgency from the staff. Customer service was frustrating, and no one seemed to care that people waiting for medications may actually be sick and uncomfortable. If you are really ill, this pharmacy will make the experience even worse. Honestly, I would recommend going to Walgreens or using Amazon Pharmacy instead if you want reliable service and less stress.

This review is for the excellent customer service provided by employee Natalie…read more After dealing with rudeness at another location, I called the La Crescenta store and was assisted by Natalie. She was very helpful and professional. I drove out of my area to shop here. Good customer service matters!

Don't bother trying to call the pharmacy during your lunch hour because:…read more 1. It's close to their own lunch time 2. They answer, put you on hold, then leave for lunch. Your recording should say, "we are closed between x to x." I was also there once, waiting behind 2 customers while the staff returned from their lunch late.

I am not mad at this Walgreens. Sure - the vibe is depressing and it's a lot peppier next door at…read moreTJ's. But I was staying in this neighborhood at a hotel - and this Walgreen's had absolutely everything plus parking for anyone who needs it. So I was very glad they were here - even if it's not a place I would chill out and spend more time in than I needed to!

Pharmacy customer service = Poor. This is not just for this store. I called 9 other Walgreens and…read morethe same things happened. So it's probably a Walgreens overall thing. I am Very sick for the first time in years. Called to see if the prescription was ready that was sent here (Glenoaks location). Turns out they did not have the medication. First, no one called me to let me know. I found out by calling them before driving there. The person in the pharmacy told me other Walgreens may have it but he could not call them and be sure. So I spent 3.5 hours calling every Walgreens within a practical distance - average wait / hold time 30 minutes each. All told me they could tell me who MAY have the drug I was prescribed but would not call to make certain. I think this is pretty crappy customer service. Not sure if this is a policy but just sucky if you ask me.

I would like to give an update on a review I did about a year ago. Now that I have been doing…read morebusiness with them, I wanted to say how friendly and attentive this staff is. They have such personalized care! I've had only great experiences with Arianna Pharmacy and I'm so happy I was able to find them! Thank you so much

What an awesome neighborhood pharmacy! I was getting an IUD and needed a prescription for just two…read morepills for pain meds. I called 11 other pharmacies, but only Arianna was able to get me what I needed. I feel like because a woman picked up and listened to me is why I was able to get what I needed.

Clean and BUSY Rite Aid…read more We come here for ICE-CREAM all the time. If you stop by for ice-cream, tell the cashier up front, so they can tell a staff member to help you out at the ice-cream counter- otherwise you will be standing there waiting. My kids love Thrifty's Ice-Cream; and I love the price, lol! Cheap good ice-cream. I grew up on this stuff. So happy this Rite-Aid is around. Staff are very helpful and friendly, unfortunately if you call the store they sometimes don't answer.

For flu shots and covid shots and Amazon pick up, this place is great for me. I've been coming here…read morefor years, and hopefully this place will continue to do business.

We have two CVS stores close to my house. Neither one of them had what I was looking for. The…read moreshelves were empty. So, I decided to drive all the way to Glendale to see if they had what I was looking for and they did. Went in yesterday around noon and all I needed to get was 4 value pack of Febreeze. One the Linen and Sky scent, and the other one their original Gain scent. I also needed to buy 4 Glade applicators for my plug-in Glade adapter. Well, found everything. The applicators--2 were clean linen scents, one was Hawiian breeze, and the other one was an orchid blossom. When I was looking for my items, another lady that was stocking more stuff, asked me if I needed help. I replied "yes, if you could please unlock those windows so I can get my items," She said for me to wait, and she will get the key. Didn't take long for her return. She came back, unlocked both cases, and I was on my way to the registers. Her name was Mary. Sweet Mary. She even told me "people steal stuff, and that is why we have to lock a lot of our items". I smiled and proceeded forward. Can't comment on their pharmacy, because we get our essential needs, medications, vitamins from the one that is a lot closer to me. Store was super clean, employees were very nice and helpful, has a drive thru, and ample underground parking structure. You can also park outside. Last, but not least, I had a $5.00 coupon for my $20.00 purchase. She honored that too. I wish that they can bring back that $10.00 care pass. I don't know why they discontinued that care pass? It saved us a lot of money. Now you have to sign up for it, and pay $5.00 for each month. Not beneficial at all. Total for all that was $37.03 including tax, minus my coupon. They also have great discounts all around the store. One of the best CVS stores that I have been to in a very long time. Keep up the great work! Overall, had a very nice experience at this CVS.

I had a very disappointing experience with the manager, Andrea. Since I was unfamiliar with the…read morestore, and was in a rush to get back to the hospital to visit my mother, I had to ask her for assistance three separate times. Each time, instead of helping me, she simply told me to press a button to call for assistance while she continued her conversation with a subordinate colleague. I found her demeanor extremely rude and dismissive. I was genuinely surprised to learn that she was a manager, as her interaction with a customer was anything but welcoming or helpful. A manager should understand the importance of stopping to assist a customer, especially when the customer is directly asking for help. Andrea did the complete opposite. Some additional training in customer service and the principle of putting the customer first would certainly be beneficial.

Christina at this Rite Aid Store on Foothill Blvd is my favorite. She is super nice, and kind…read more Always ready to lend a hand. Thank you J Killiam

This review is for pharmacy: The staff needs training on customer service. The staff didn't look at…read moreme when I made a statement. The tone of voice and the way treating customers don't reflect motivation for serving. It appears getting things done with a lease amount of effort and go home.

I usually go to the CVS located near Glendale Memorial Hospital. I happened to be in the area, and…read moreI remembered that I needed to make a purchase, so I popped into this CVS. Plenty of free parking. Many things to buy at CVS whether it be makeup, candy, junk food, dog stuff, medicine, etc, etc, etc,... I'm a member, so I frequently get discount coupons which is always appreciated. I highly recommend signing up. I prefer the CVS by the hospital because this CVS doesn't have self checkout!! UGH!!!

Waited 10 minutes for a cashier, because the only available one was helping a person with photo…read more This is not uncommon at this CVS. Meanwhile, the overhead speakers are calling for customer service in aisle 19, and cosmetics....etc. TO MANAGEMENT: Please hire more people!

I've used this pharmacy for years now and I cannot believe I haven't left a review yet! This place…read moreis absolutely incredible. We used Walgreens for years and it was always an absolute nightmare. After switching to Royal, it was a night and day difference. They are so on top of your medications and refills, always calling before I'm out of something to check if I want it filled. Anytime I call someone immediately answers the phone and is beyond happy to help with any questions. They truly go above and beyond. They also deliver and will make sure you get what you need. Today I had an antibiotic called in late in the day from my PCP and they did the unimaginable - had it delivered to my house later in the evening so I could start right away. I will never switch pharmacies because they are truly the best of the best. 10/10 for service and care.

Love these guys , they always go above and beyond. Very quick service, willing to answer any…read morequestions you may have about your prescriptions. They also have delivery available which is amazing !

I was in the city of Tujunga and decided to stop in this CVS location…read more It's pretty big compared to all the other ones that have been to before. Everything was organized very well in any knew exactly which aisle to go to. I then checked out at the self check out, which made a lot easier. I was able to use my points and rewards. They're fairly easily redeem. I did come across a minor hiccup, but the team member was quickly there to be able to troubleshoot things for me. And a few moments later I was out of the store. It was very efficient shopping trip, which I appreciated.

We purchased a dozen holiday lights and discovered when we got home that one wasn't working…read more Initially we just threw it away, but later decided we should probably get a refund or at least another since we had paid for it. After digging the box out of the trash we saw that the lights were now covered in garbage, so I called the store and spoke with manager on duty, explaining that I have the receipt and the box the lights came in but the bad lights were a disgusting in trash. The manager was unwilling to be helpful or gracious and didn't care that we made a large purchase or that we were regular customers and insisted that we had to pull the bad lights out of the trash, clean them off and return it all to them in order to get a replacement or a refund. They did not care that we were inconvenienced by a bad piece of lighting they sold or the fact that we had to spend out time now to drive all the way back to their store to deal with this. This unfriendly, dismissive event was but another that we've had at this CVS which has horrible customer service. We will no longer go to this store and will go out of our way to go farther to the next CVS in Montrose. Avoid this store, since they will make it as difficult for you as possible if something goes wrong.