I recently transferred my prescriptions to this cvs and it's been a nightmare everytime I come here. The wait is always more than an hour. They are always short staffed!!!!! Sometimes the prescription is not even ready!!!! I feel bad for the staff because they get the brunt of everyone's anger but management should just put more people to work. read more

Horrible customer service from the pharmacy. All the pharmacist seem overwhelmed and unhappy. I felt like a major inconvenience to them. Not coming here again. read more

This is literally the WORST pharmacy ever. The employees are rude and never take ownership for their mistakes. They always reply with "it's not my fault" or "it wasn't me." I have my prescriptions on automatic refill but every time I pick them up, they're not ready. The line is always long and the employees never jump in to help speed things up. This place is a waste of time and they give you so much attitude. read more

Friendly and courteous pharmacy and store staff. They have been very accommodating over the phone and in store. Transferring my prescriptions was a breeze. They usually have someone working all the registers at the pharmacy. I've gone in at 2 am and there was someone who helped me at the pharmacy with an urgent care prescription. read more

The level of apathy displayed by the staff was downright despicable. I ordered a special prescription that takes a day to arrive (in advance, so that it would arrive before a vacation) only to learn that they sat around and didn't order it for three days. This has greatly jeopardized my chances of getting medication that I need. When I explained this the woman I spoke to was downright flippant. I expect more. read more

I was lied to multiple times by the pharmacist and tech staff. They said they had all my medications at first. I was then told two of those medications would be on hold for the next day at 5:30 pm. Now it's the next day at 5pm and I'm last minute being told that they didn't order the medication and are transferring it in another cvs across in the next town. I was lied to multiple times in order for them to steal my business when I could have had all my medication filled within an hr at rite aid. This is how they treat sick customers that need their medication. read more

Store manager (Kelly) doesn't seem to carry professional demeanor when dealing with customers. She talked over her customer and did not want to pay attention to what customer was asking. Not sure what happened to old crews who were super friendly to each customer. There is no more greeting when customer walks into the store. CVS in Montrose is no longer a pleasant store the way it is managed under Kelly! read more

I had a great experience at this pharmacy. This was the 6th pharmacy I called looking for a hard to find medication and they had it. They filled it quickly, no line when I went to pick up and the staff was helpful and knowledgeable. I revised my rating from 5 stars to 2 stars because today I went to pick up some medication for my dog and a clerk who probably should not be working in the pharmacy, was whispering loudly to the pharmacist about why I would get this medication and um yes I could hear her. Then she told me the medicine was $649.50. Over the phone I was quoted as $64.95 as obviously someone would have to be really desperate to pay over $600 for a 30 day supply of pills for a dog. Yet the dog is very sick so I was distraught and they were laughing at the type of medicine and my shock of the price, only it wasn't funny to me. read more

Most sassiest and UN CARING employees working in the pharmacy. They just want you to not bother them. I've been using cvs pharmacy as my primary pharmacy for over 10 years and finally decided to speak up about their SHITTY SERVICE. read more

Why is there usually a fairly decent line even with 2 check stands open? It's because they have what you want plain and simple. Spacious, logically organized store that is usually very clean and has friendly staff. Haven't used the pharmacy but for over the counter type of stuff, you'll end up here anyway when Rite Aid and others don't have that for which you're looking. read more

I miss Sav-On-Drugs, but I love this CVS! It has anything and everything, and the service is good!

Kinda yucky. But good to get little things. Lines are always really long and really slow. I am not a fan of going in there unless I have to... read more

Convenient location. Everyone is super friendly. Worst pharmacy I've ever been too. It takes forever to get anything done. Sent me back and forth between the lines. One person said my prescription was ready the other person says it's not. read more

Always good service, bonus that it's open 24 hours! They are prompt in prescriptions too. The pharmacists are knowledgeable.

I don't have much issues with the cvs it may be that I don't go to the pharmacy. When I did go by the pharmacy there was a long line at least 8 people waiting in line. You know the routine when you are trying to get a prescription filled. Those who do not have very good pharmacy insurance will get what they pay for. So cheap insurance means pharmacies like cvs and walgreens. Spend a little more and you may be able to go else where. The staff always greets you and there is no line at check out. This cvs is a dre compared to some of the ones in Los Angeles where the cvs and walgreens are filthy. read more

My all-time least favorite pharmacy. Had to join Yelp just to post this review on them. I have used this pharmacy three times and each time I have been disappointed with their service and professionalism and have received attitude galore from the attendants. Just went there for the last time and was told that "the system does not accept my card and they need a new card" even though my PPO card was just placed into service four months ago and works at every neighboring pharmacy. The only reason I went there in the first place is it is right next door to the urgent care that we go to on occasion. The unapologetic attitude from the lady behind the counter who put no effort whatsoever into figuring out a solution was more than I could stand. Suggest everyone read all the other comments below and take heed accordingly. As for me, I transferred my Rex to Rite Aid and had them call me within 10 minutes that true same prescription was ready. Unbelievable! read more

Goodness the trouble I caused here as a kid. How did anyone out up with me? CVS is great. I'm here weekly, usually late. It's always there when I need it. Whether it's a late night craving or a last minute toiletry, CVS has my back. I actually love the butt load of coupons I get when I leave. I actually keep mine and use them later. Extra bucks for the win! The staff here are super helpful from the pharmacy, to photo center, and the registers. There are a handful or employees who really make me smile and brighten up my day. I wish more places had employees like this! CVS takes care of me and that goes a long way for me! read more

I find this a very handy store on my way home. Maybe things have changed for the good. I find the staff very helpful, just yesterday one gentleman working the cold cases, asked if I needed any help. The staff at the entry are always friendly.. thanks CVS read more

Poorly managed. As you walk in cashiers say let us know if there's anything we can do to help. Then on the way out there's a line a dozen long that's slow slow slow. So what they can do is have an efficient way to move along the long slow line. Service is awful. read more

This is the best CVS! There are two workers here who are sweet as pie and so helpful and kind! There is also this small lady there who is awful and so slow and awkward!!! Avoid her line by all means! read more

The CVS cashiers are generally nice, the lines aren't usually very long, if there is any. However, the PHARMACY here is TERRIBLE!! I'm not exactly sure where the disconnect begins, but it is obvious almost every single time I come here for anything. I've had all kinds of problems with them over the years. From them not contacting a doctor's office like they stated and notated that they would ~ because they HAD to in order to clarify the prescription...and I had to babysit the whole process along for them since I was sick and -HELLOOO- needed it! read more

The pharmacy staff is nice and competent, but they are always understaffed. There is ALWAYS a line, no matter what time of day I go. They also need more people at the front check out. If they would staff up, I would go there more often. read more

Pharmacist and pharmacy staff are EXTREMELY RUDE!! AVOID at all costs if you can. I called to ask about a medication and I didn't get their name but an employee with a very heavy Asian accent told me that they do not discuss medications over the phone. I have called many other CVS pharmacy's before and have never had an issue asking about medication. This man treated me as if I was a drug addict. The meds were for my husband who has cancer! And when I went to the actual store, the staff made me wait so long at the drop off window that I decided to just leave. They made eye contact but never acknowledged my presence or said "we'll be right with you" save yourself the hassle and avoid this joke of a pharmacy read more

Before I describe my experience at this location I must say that I was impressed with the pharmacist named Annie. She really went above and beyond to help facilitate the entire process. Other than my positive experience with her everything else was absolutely horrible. There was total chaos in the pharmacy area. Granted they were busy, but it wasn't being run properly. I Dropped off a prescription, they were going to text me when it was ready. They left me a message saying call the pharmacy. I called them, after being on hold for a few minutes they hung up on me. So I called them again and this time I got an answer. They said it was ready. I returned to the pharmacy to go pick up my medication and the lady ringing up the medication says that i owe close to $90. And I know that prescriptions are covered under the insurance. She says we don't have your insurance info. I say that's not possible because I handed all 3 cards to Claris, the pharmacy tech who took my prescription. She asks me if I want to go ahead and pay for it and I told her no, I want you to run it again to make sure that the prescription coverage is correct. So they send me back to drop off to stand in line to speak to a technician again. The lady, Claris, who originally help me says I left you a message. I tell her that in her message she just told me to call them back and when I called back they said it was ready. She says yes yes exactly. And that's when the other technician steps in and says well the insurance didn't go through. Then they had to transfer me over to another section for a consultation to have the pharmacist named Annie help me. Annie multitasked and problem solved. She made sure that it got processed correctly. Then she asked me to go to the middle counter. As I stepped up to the counter and handed my ID & credit card to the lady to ring me up, another pharmacist says that it's going to be a few minutes. So the lady that I was supposed to pay with says step to the right. So I step aside and as I am waiting there she calls up another customer. That's when the pharmacist yells from the back and tells me to go a few steps back for privacy reasons. This was very embarrassing as there were other patients standing in line waiting to be helped. At this point I felt like a ping pong going from one place to the next. I just went as far away as I could n sat down. Then the pharmacist said it was ready, so I stood back in line again until it was my turn. I picked up my meds, and paid less than $10 as compared to almost $90 which they were going to charge me. From this point they sent me back to consultation so that the pharmacist can explain to me how to use the medication. I must say she did a great job. She was definitely multitasking the whole time I was there. While she was on hold on the phone she consulted me about the medication and had me on my way. I was irritated because instead of each person doing their job & handling their responsibilities, I was bounced around. There was no apology for the lack of responsibility or the length of time it took for them to solve the issue. It was very unprofessional. UPDATE: to show you how unorganized this location is I have to share this information with you. So TWO days after i picked up my medications, I get a text notification letting me know that my prescription is ready. I couldn't stop laughing at the irony of it. read more

There are always changes that are possible. However....... This is a 24 hour store that almost always has what you need via your MD or prescriber and f not, they do the very best to fix it. Since Sav-On is no longer there, that telephone announcing call holding is annoying, but the staff which will tell you when your order will be ready if you ask. During a particular sad time this past year, I was actually very thankful for the patience the staff had. They are very knowledgeable.... BUT THE lines can be long ULTRA LONG or very short.... Definite best 24 hour option and do not forget your savings card! PS THey do not call MDs for you, but yours can call in and then you will have more time. Cyber linkage assists, too If you get sick and need something quick..it is the place or if the Verdugo Hill gift shop is closed.... FODD, Magazines, Puzzles, cleaners.... You are set. New diapers for the wee ones, too. read more

Don't know why this location had so many bad reviews. Every time I walked into this cvs, I'm always greeted by the most friendly staff. The pharmacy is very busy, however, they always acknowledge and apologize for the wait time. Last time I went in, they were so apologetic about my pick up time being five minutes later than it should've been. I have no problem with that (it's only 5 min). The fact that they were so apologetic about a 5 minute delay it known that they take customer service seriously. Other pharmacies made me wait hours. I recently switched to Walgreens bc they had cheaper prices, but every time I went there, my prescription wasn't ready until 3 hours! Needless to say I switched back to CVS. Both the staff and the pharmaceutical staff are by far the friendliest and hard working working people I've ever experienced at any CVS. Don't listen to the negative reviews. read more

The Pharmacy staff are rude, uncaring and incompetent. I avoid going to this pharmacy like the plague. Unfortunately, they happen to be the only game in town for some meds. I have NEVER been into the store to pick up a medication where i wasn't made to wait at least 25 minutes. Keep in mind that I have never gone in with LESS than 2 hours between the time the MD called the script in and when I come to get it. this is unprofessional, unacceptable and I think the mafia running that show needs to be fired and replaced with kind faces and understanding people...who speak ENGLISh when they complain about your aggravation to their family members...I mean, "colleagues." My 2 year old daughter just sat at the house for 2 hours waiting for her breathing treatment because they hadn't gotten around to checking the faxed in scripts form 3 hours ago! BS! Enough!!!!! read more

Pharmacist here are very rude! The black girl and asian girl doesnt have team work! They're looking at each other and see who's gonna talk to the customer, and the black lady is rude too! If you dont want your job then resign! Wtf! read more

DO NOT EXPECT SERVICE FROM THIS LOCATION. Understand understaffing in these stores but WOW they do seem to hate their jobs

This is hands down the WORST PHARMACY I have ever been to! There is always at least a 45 min wait just to drop off or pick up...if you need to do both you're looking at a 2 hr ordeal. Every time I'm in there some customer flies off the handle because they are tired of waiting in line just to hear "they pharmacy doesn't have the medication" or "it will be just a few more minutes." This may not be Cvs' problem but 2/3 of the time there is some issue and the person who just waited in line and waisted 40-50 min of their day cannot fill the prescription for some reason or another. I wish someone higher up within Cvs would visit this pharmacy and experience the agony that the customers deal with on a daily basis. I know the staff is doing their best but for whatever reason it's not good enough read more

The pharmacy always appears disorganized. There has never been a time that I've gone there that they haven't had to hunt around for my prescription. The lines are long and the service is slow while they look for everything. It's a very messy operation with bags of medications everywhere. It's a wonder they can find anything. If ever a place screamed out for process improvement (and faster counter service) it's here. I'm kind of surprised that they continue to do such a large business with all the roadblocks they put up to getting your prescription filled efficiently. read more

Unfortunately the CVS Montrose location is my local CVS location. I browse the CVS weekly ad for deals in addition to my coupons. I enjoy the extra bucks:) The cashiers are incompetent, rude, miserable hags that need to retire and stop harassing me. Before scanning my coupons, the cashier reads the entire coupon repetitively trying to find a problem with the coupon. Without asking to speak with a manager regarding my $.25 off coupon my situation is broadcasted over the intercom. After ten minutes a manager finally approaches the check stand to embarrass me further in front of the long line standing behind me. If you are the only customer in line with no coupons at any CVS your approximate wait time is still at least twenty minutes. The CVS managers are disrespectful and talk down to customers. I questioned a CVS manager in regards to if I buy one of the buy two to receive the sale price deal do I still pay the original price or do I pay the sale price and the response I received was "why can't you just buy both?" read more

15 minutes into waiting to drop off a prescription - one person was ahead of me - God, I hate this place!

Worse customer service I had experienced,they had agitated pharmacist working in there, they have the prescription in their pharmacy she is telling me to go and look at the over the counter medications I will find it there and I walked out going to GNC looking for my prescription they didn't have it takes 30 min of my time I went back I'm telling her I bought it before from CVS pharmacy, she is telling me oh you know we have it , just have your doctor to tell us how often do you need to take it!? Really you are telling me I need to go and get it from over the counter meds and sending me out, and now you changed your mind and you have it?! This is not a customer service. Her approach was not nice at all. read more

I am so glad I transferred from Rite Aid, The staff has been so helpful. Of course I have had to wait in line but they staff is kind and helpful when it is my turn. They helped me automate prescriptions to make my life easier. I wish I switched sooner. read more

The worst pharmacy I've ever visited. The pharmacy staff is utterly incompetent. Expect to wait for your medication for hours. There's only ever one person working the registers. Simply terrible. Avoid at all costs. read more

The pharmacy is the worst. The location is super convenient for me but this will be the last time I use this pharmacy. They tell me my medication will be ready in one hour, I ask them if they will call me they say oh no it will be ready then. I come back two hours later and it's not ready. When I finally get it, it was not even shaken and mixed properly. They are under trained and under staffed, really bad service. read more

I have my scripts filled at this cvs because they are 24 hours. Unfortunately, their pharmacy service is terrible. There are frequently long lines. They have botched my meds multiple times. I have to autoinject meds weekly. The meds must be kept within a specific temperature range. I have been on this medication for months & they routinely screw up the refills. I dropped off a refill script. The tech had no idea what the med was. She asked the pharmacist and the removed a box from the fridge which they set out on the counter and then walk away from it. As I said, the meds are temperature sensitive. They questioned me about dosage when it is a fixed dose med. I repeatedly had to explain I need 4 autoinjectors (2 boxes). The tech goes back to typing on the computer. All the while, the meds are sitting out warming up. I call this to the attention of the tech & she rudely dismissed me & said that is how they fill the scripts. She continued to leave the box sitting there warming up. This explains a lot. Initially, I responded great to this med but after a couple months had a major relapse. I strongly suspect that those meds had been mishandled as I was witnessing with the current meds. To top it all off, they filled the order incorrectly giving me syringes instead of autoinjectors. I refused the syringes. They have to special order the autoinjectors. At this point I am past due for my dose & feeling worse. This is the last straw. I will no longer use this or any cvs. read more

It's always very busy here and the service is very slow. Not a good mix. The staff is usually nice but once in a while you get someone that doesn't know what's going on. Unfortunately this is one on the few pharmacies open late in the area. read more

The one hour photo here is terrific- I get my film processed and scanned here and the resolution of the scans is at least 2x what it is at other drug stores. They really do a good job, and for a fraction of the price of a photo shop. read more