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    CVS Pharmacy

    2.4 (85 reviews)
    Open 7:00 am - 10:00 pm
    Updated 2 weeks ago

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    a dirty toilet with the seat up
    Avery G.

    The worst. This is now twice I was denied to used them bathroom. The first time last year it was supposedly due to the Covid which ok I guess but imagine being a patient with TMI issues and you need to utilize the restroom. At the time I was told all CVS are closed like that which I later found out that's not true. Well literally today I really had to use the restroom and again I'm not going to sit here and explain certain medical issues. The cashier said "we don't have a restroom". I asked how is it possible you don't have a restroom? He said we just don't are you going to be waiting here for a long time? Because if you are then I guess you can wait. For starters what sort of answer is that he then clarified that he meant to say if I'm a patient who's waiting for a long time then I can wait. (As in I could probably use the bathroom). I asked for the manager manager said the manager says the restrooms are not allowed for people I said right but if I'm a patient who's waiting or really needs to utilize the restroom why can't we aren't you the manager? She said I'm one of the managers but it's due to the Covid we closed. I made sure to ask if all CVS are closed because I know for a fact that's not true. She hesitated looking for a different answer and literally said that the reason is because her "manager said to close it to keep everyone safe from homeless people who leave syringes in there and keep the restroom clean". First of all it's the stereotype for me. Not everyone who is homeless is here to freakin use a CVS restroom and go get high. Second even if I was homeless I just need to use the restroom that's all. Three it hasn't been the first time POCs also get stereotyped in this property my friend was once followed by one of the securities at the time and was told he could not use the restroom but a white person went in just fine. If Monterey isn't racist let me know. Anyway this manager allowed me to use the restroom and she continued saying that it's also to keep the restroom "clean + safety". Really? Working in housekeeping you all have to see what I suspected that in reality they have the poorest, filthiest conditions in this restroom and they simile don't want to clean up--not even after themselves. I've utilized restrooms recently in the 99 cent stores that are way cleaner than this so there you go. Excuses lame excuses to not have the public use the restroom and worse if you're a patient with a condition. In all honesty I am unsure why and how any of these employees can use this restroom in such conditions + it's not ok. LBH No one wants to use a restroom outside their home but again if you're a patient with a condition you shouldn't even have to generally say "I'm a patient with a condition please let me use the restroom"--in a pharmacy. In addition there's no restrooms nearby either that they direct you to unlike the CVS in lighthouse. The CVS in the lighthouse stated the same but at least they directed people to their literally near public restroom. The CVS in marina is ok actually letting people + patients use their restrooms now. The CVS in San Jose also let people use their restrooms. Like I told the woman just because I look like this doesn't mean I'm homeless (I was wearing a benie my joggings + my backpack + I'm POC). They talk about "keeping the restroom clean + safe" yea right...see for yourself.

    So irritating.  I am 5th in line & they have 1 person checking out CUSTOMERS.  5 techs working in the back.

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    6 months ago

    So affordable for prescription drugs. The staff is very helpful and kind. I saved so much money with coupons.

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    5 months ago

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    12 days ago

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    11 months ago

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    2 years ago

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    6 months ago

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    8 months ago

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    1 year ago

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    10 months ago

    This CVs just keeps going down over the years. Horrible experience. seem like they lost all their good help and now they got the rift raft.

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    2 years ago

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    2 years ago

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    1 year ago

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    2 years ago

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    10 months ago

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    2 years ago

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    5 years ago

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    2 years ago

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    1 year ago

    Friendly staff and positive vibes. I enjoy my rewards it's worth it to sign up value for your money.

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    1 year ago

    The crew was so professional and efficient.the team work is announced and vivid so patient get the best services quickly

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    2 years ago

    Friendly, Fast, professional service. Found and provided prescriptions shortly after arriving meeting the attendant.

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    3 years ago

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    2 years ago

    I have no words for how upsetting my experience was. Avoid if you can at all costs. There are plenty of other places

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    2 years ago

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    4 years ago

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    2 years ago

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    4 years ago

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    4 years ago

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    5 years ago

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    5 years ago

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    4 years ago

    I have been going here for well over ten years and I never have had any major problems so I guess I would rate this CVS 5 !

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    3 years ago

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    7 years ago

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    5 years ago

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    Page 1 of 3

    Ask the Community - CVS Pharmacy

    Review Highlights - CVS Pharmacy

    Always helpful and great service at Fremont St location in Monterey, Ca.

    Mentioned in 4 reviews

    Read more highlights

    CVS Pharmacy - drugstores - Updated May 2026

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